Our 26 yr old looking very tired with nonslip bottom and side handles very worn and becoming unsafe. Previous housing ass would not do for another 3years now approved by vivid, without complaint
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a call from a vivid (supposidly) contractor saying they need to do a energy efficientsy survey. The company said we would recieve a letter from vivid to confirm this (no letter). On vivid websi... Se mere
Virksomheden har svaret
Vivid Homes promised a four-hour emergency response to vulnerable residents without heating or hot water. Thirty hours later, we finally got a response. Inside, it was so cold that two disabled occ... Se mere
In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Kontaktoplysninger
Peninsular House, PO2 8HB, Portsmouth, Storbritannien
- 0800 652 0898
- vividhomes.co.uk
3,9
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 97 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
VIVID presentsA public image of support, but a very different reality for staff itself as a supportive…
VIVID presents itself as a supportive organisation, helping people into safe homes, brighter futures and back into work. However, the internal culture experienced by staff tells a very different story. There is a long‑standing pattern of employees feeling unsafe to speak up, especially within the People Team. Staff regularly feel their job security is used as a pressure point, and that raising concerns can lead to negative consequences rather than fair resolution.
Employees who challenge poor behaviour or raise legitimate issues often find the situation redirected into a conduct matter instead of being investigated independently. This creates an environment where people feel discouraged from speaking up, even when something is genuinely wrong. Higher management do not appear to take concerns seriously, and conflicts of interest are often overlooked or dismissed.
Subject Access Requests have revealed very unprofessional and derogatory comments from senior leaders, which raises serious questions about how staff are spoken about behind the scenes and how decisions are made. The culture feels closed, defensive and unsupportive, with little confidence that employees will be treated fairly if they raise concerns.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Annie,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and will pass the concerns you've raised onto the relevant team.
Thank you,
Sophie
Jason Warwick and Kelly
Jason Warwick and Kelly came to look at a couple of issues I’ve had which had not been rectified.
Lovely people, they’ll get things moving forward. Very understanding. Both a credit to the organisation.
4 stars given as obviously job not yet been undertaken. Once it is, there’ll be the 5 stars!!
14. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Lisa,
Thank you for your review. We're delighted to hear that Jason and Kelly were able to help and provide a positive experience. We'll be sure to pass on your kind words to them.
We appreciate your patience while the work is being progressed and look forward to getting everything resolved and hopefully earning that fifth star soon!
Thanks
Sophie
Vivid heating engineer brilliant
Vivid heating engineer brilliant, extremely polite and helpful.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hello Mrs Corrigan-Bowles,
Thank you for your review. We're delighted to hear that our heating engineer provided such brilliant service and was polite and helpful throughout their visit.
We really appreciate your feedback.
Thanks
Sophie
Sharon was totally amazing and issue…
Sharon was totally amazing and issue resolved immediately. Fantastic
14. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Louise,
Thank you for your review. We're thrilled to hear that Sharon was able to resolve the issue so quickly and provide such amazing service.
We really appreciate your kind feedback and will make sure Sharon receives your comments.
Thanks
Sophie
I have recently had a new roof and my…
I have recently had a new roof and my bathroom upgraded and Vivid have been amazing. Praised well.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Tina,
Thank you for your review. We're delighted to hear that you're pleased with your new roof and bathroom upgrade, and that your experience has been so positive.
Thanks
Sophie
An appointment was made within a week…
An appointment was made within a week the workman arrived on time and sorted the problem
11. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Suzanne,
Thank you for your review. We're pleased to hear that an appointment was arranged quickly, that the operative arrived on time, and that the issue was resolved successfully.
We appreciate your feedback.
Thanks
Sophie
Cladding for my roof
The contractors tried to put cladding in the loft but due to areas they could not get to, was unable to complete the full work. Apart from that they were very pleasant and seem to know what they are doing
9. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Trish,
Thank you for your review. We're sorry to hear that the work couldn't be fully completed due to access issues in the loft. However, we're pleased to hear that the contractors were pleasant, professional, and gave you confidence in their work.
We appreciate your feedback.
Thanks
Sophie
6 months in and plastering work has…
6 months in and plastering work has still not been completed. The hallway ceiling was supposed to be boarded out and replastered today but couldn't be done as the electrics hadn't been disconnected in the hallway.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Christopher,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thanks,
Sophie
The job well done
The job was completed to my satisfaction and in a short time. As always the staff are always excellent.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Shirley,
Thank you for your review. We're delighted to hear that the job was completed in a timely manner.
It's also great to know that our staff continue to provide excellent service. Thank you for your kind feedback and support.
Thanks
Sophie
Tap leaking
When I reported my tap leaking, i had to call back again after three weeks to ask what was going on. Was told that the repair was not urgent even when I mentioned that my tap was feeling a mop bucket a day. It was after pushing that I had to be booked for repair.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hello Ntombizodwa,
Thank you for your review. We're sorry to hear that you had to follow up on the repair and experienced a delay in getting it resolved. We appreciate your feedback and will share your comments with the team to help improve our service.
Thanks
Sophie
10000 out of 10 service
10000 out of 10 service I can’t thank the electrician enough. Fixed my shower and my pump and my plug sockets AND made my light fitting safe for me. So polite and kind thank you so much
10. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Lara,
Thank you for your review. We're delighted to hear that you received such outstanding service and that the electrician was able to resolve multiple issues for you while ensuring everything was safe.
We'll be sure to pass on your kind words. Thank you for taking the time to share your experience.
Sophie
Difficult to have anything done but…
Difficult to have anything done but they are good to ask for more money
10. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Alex,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Jurgen and fin can’t to do some work in…
Jurgen and fin can’t to do some work in my kitchen today. They have done amazing and looks great to him and fin good luck to the future
10. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Leanne,
Thank you for your review. We're delighted to hear that Jurgen and Fin did an amazing job in your kitchen and that you're so pleased with the results.
We'll be sure to pass on your kind words to them. Thank you for taking the time to share your feedback.
Sophie
Karl and his apprentice Ian were very…
Karl and his apprentice Ian were very polite and efficient. Thank you chaps!!
10. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Karl and Ian provided a polite and efficient service. We'll be sure to pass on your kind words to them.
Thanks
Grace
Lies & Broken Promises
Out of Hours Emergency contact a complete waste of time even when experiencing a major roof leak with water getting into the electrics. Lies & Broken Promises!
29. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Jamie,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Door lock fix
Jurgen came to fix my door lock. He was very polite and helpful, did a great job and was very quick. Vivid have always been good, for me, with repairs and anything else needed.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hello
Thank you for your feedback.
We're pleased to hear that Jurgen was polite, helpful, and able to fix your door lock quickly. We'll be sure to pass your kind words on to him.
It's also great to know you've consistently had positive experiences with our repairs and services.
Thanks
Grace
Happy With The End Job
Had a new barel fitted in my frontdoor. Work was carried out well. Clean and tidy too.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Allison
Thank you for your feedback.
We're pleased to hear that the work was carried out well and that everything was left clean and tidy.
Thanks
Grace
Great repair
Great repair, staff are alway courteous, extremely kind and knowledgeable.
Thank so much vivid
7. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Lorraine
Thank you for your feedback.
We're delighted to hear that you were happy with the repair and found our staff courteous, kind, and knowledgeable. It's great to know the team provided a positive experience.
Thanks
Grace
Very quick response
Very quick response. Sorted in minutes. Monday morning ??? Bring it in
7. september 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Mr Robertson
Thank you for your feedback.
We're pleased to hear that your query was sorted so quickly and that you received a fast response.
Thanks
Grace
Mary & The Sales Team at Vivid
The Sales Team at Vivid were enormously helpful and responded really promptly to any queries I raised.
Mary, thank you for all your help and assistance.
Jo
17. august 2026
Uopfordret anmeldelse
Besvarelse fra VIVID
Hi Jo
Thank you for your feedback.
We're delighted to hear that Mary and the sales team were so helpful and responsive throughout your journey. We'll be sure to pass on your kind words.
Thanks
Grace
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