I had an issue with my watch where I noticed a manufacturing defect on the dial. I contacted Valuchi, and their customer service team, especially Rehana, handled the situation professionally and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Their customer service is the worst I've ever seen. Tried to cancel an order, they never responded and sent the watch instead of reading their emails. Tried to return the watch and they ignored my mes... Se mere
Be aware! These are overpriced dropship watches made in Shenzhen China and is of low quality and are not "Luxury" at all. Save your money and buy a watch of a respectable brand like Seiko, Orien... Se mere
Valuchi created a limited edition Qatar edition, I pre ordered it and then when it released I ordered immediately (07-14-2025). After 3 days I received an email about how it sold out. We’re about a we... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We are on the mission to deliver high-end watched for down-to-earth prices.
Kontaktoplysninger
Damrak, IJmuiden, Holland
- info@valuchiwatches.com
- valuchiwatches.com
2,4
Under middel
192 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Waleed from Embassy Of Oman
Waleed from Embassy Of Oman
I ordered 4 men watches and one woman watch. I received them all in good order and I am very happy with them
21. december 2022
Uopfordret anmeldelse
i am qatar castomar
Valuchi watches company is very good. I am ordering from Qatar on 18/01/2023. I have received the date 22/01/2023. The quality of this watch from the company is very good
17. december 2022
Uopfordret anmeldelse
Besvarelse fra Valuchi
Dear valued customer,
Thank you for your kind words about Valuchi watches. We are thrilled to hear that you are happy with your purchase and that it arrived on time. We are glad that you are satisfied with the quality of the watch. We strive to ensure that all of our customers are completely satisfied with their purchases and we are pleased to hear that we have met that goal with you.
Thank you for choosing Valuchi watches and for your support. We look forward to serving you again in the future.
Sincerely,
Customer Support
Super tevreden!
Mijn lunar calender silver blue recent ontvangen. Eerst een mail gekregen van DHL met importkosten, vond dit heel vreemd dus heb ik maar even contact opgenomen via Instagram. Zelfde dag reactie gekregen met direct de oplossing. Valuchi betaalde me dit helemaal terug. Super tevreden van de horloge en communicatie voor de service!
18. januar 2023
Uopfordret anmeldelse
Besvarelse fra Valuchi
Beste Manu,
Bedankt voor uw positieve feedback en voor het kiezen van Valuchi. We zijn blij te horen dat u uw lunar calendar silver blue horloge heeft ontvangen en dat u er tevreden mee bent. We bieden onze excuses aan voor eventuele ongemakken die u heeft ervaren met het ontvangen van importkosten van DHL. We zijn blij dat u contact met ons heeft opgenomen via Instagram en dat we een oplossing hebben kunnen bieden.
We zijn blij dat u tevreden bent met de kwaliteit van het horloge en de communicatie en service die wij hebben gegeven.
Bedankt voor uw steun.
Met vriendelijke groet,
Customer Support
SCAMMERS and the watches are cheap crap
Bought a watch as a gift early Dec. Next day canceled as someone else had bought them a watch. The support staff "Aryl" said she cancelled it after making me wait for 1 hour.
A week later I don't get any refund or email confirming cancel so I ask them again to cancel. Aryl says she just canceled it.
January, it arrives. I read reviews about how they scammed people who tried to return so I cut my losses and kept it. 2 weeks later the clasp is now broken.
Cheap crap and shady business. Avoid.
15. december 2022
Uopfordret anmeldelse
Besvarelse fra Valuchi
Hello Armakar,
I'm sorry to hear that you had a negative experience with our company. We strive to provide excellent customer service and it appears that we fell short in this instance.
We apologize for any inconvenience that was caused by the delay in canceling your order and any issues with the watch's quality. We have refunded you on January 12.
Best regards,
Valuchi Support
The watch was perfect
2. januar 2023
Uopfordret anmeldelse
Besvarelse fra Valuchi
Hello Yvette,
I'm glad to hear that you were pleased with your purchase. We strive to provide high-quality products and excellent customer service, so it's great to know that we were able to meet your expectations. If you have any future needs, please don't hesitate to reach out to us. We would be more than happy to assist you. Thank you for choosing our company and for your kind words.
Best regards,
Valuchi Support
منتج فاخر، تعامل رائع، أتمنى أن يستمر الأمر هكذا
حقيقة تعاملت لمرة واحدة مع الشركة والحقيقة أن التعامل كان رائعا، والتوصيل كان في مدة زمنية معقولة، وكذلك الساعة كانت رائعة وفاخرة، أتمنى للشركة مزيدا من التطور، ولعلي أزوركم مرة أخرى، وأتمنى أن تكون تجربتي الثانية مماثلة لتجربتي الأولى. كل التوفيق.
8. januar 2023
Uopfordret anmeldelse
Besvarelse fra Valuchi
شكرا لأنك قد اخترت شركتنا وللتعامل الجيد الذي كانت لديك معنا. نحن نحاول دائما تقديم منتجات عالية الجودة وخدمة عملاء متميزة، لذلك نشعر بفخر عندما نستطيع الوفاء بإطلاعاتك. نتمنى لك التوفيق في المستقبل و نتطلع للتعامل معك مرة أخرى.
I love the watch so much that I order…
I love the watch so much that I order 2. They have an amazing customer service and the shipping time was super fast!. I’m looking forward to order my 3rd one.
28. december 2022
Uopfordret anmeldelse
Besvarelse fra Valuchi
We are so glad to hear that you love our watch and had a positive experience with our customer service and shipping. We strive to provide our customers with high-quality products and excellent service, so it's great to know that we were able to meet your expectations. We are thrilled that you're looking forward to ordering your third watch and we appreciate your repeat business. Thank you for choosing our company and we look forward to serving you again in the future.
Belle montre site sérieux
J’ai rencontré un soucis avec l’achat d’une montre Valuchi qui ne fonctionnait pas mais il a été résolu par le service après vente qui m’a renvoyé une montre neuve même avant le retour de celle qui ne fonctionne pas .Merci pour votre sérieux
12. december 2022
Uopfordret anmeldelse
Besvarelse fra Valuchi
Nous sommes désolés d'apprendre que vous avez rencontré un problème avec votre achat. Nous nous engageons à fournir des produits de qualité et un service après-vente efficace, et il semble que nous ayons réussi à répondre à vos attentes en résolvant rapidement votre problème. Nous sommes ravis que vous ayez été satisfait de notre intervention et nous vous remercions de votre confiance en notre entreprise. Nous espérons que vous apprécierez votre nouvelle montre et n'hésitez pas à nous contacter si vous avez des questions ou des préoccupations à l'avenir.
Be careful it is a scam
Be careful it is a scam, they don't deliver the watches or the money back.
The reference I ordered is #23948 from more than a year ago, I have received not the money back even that I got confirmation that the warehouse received the watches back.
18. december 2022
Uopfordret anmeldelse
Besvarelse fra Valuchi
I apologize for any confusion or inconvenience caused by the issues you have described. We take customer satisfaction very seriously and we are sorry that we did not meet your expectations. We have refunded your purchase as a gesture of good faith and we regret that this process took longer than it should have. We would like to assure you that we have taken measures to prevent similar issues from happening in the future.
If you have any further concerns or issues please reach out to our customer support team and we will do our best to resolve the matter. Thank you for bringing this to our attention.
This is a scam
This is a scam. They took to mick to get the order to me and now asking for £50 import charge to have the watches.
Any guidance in getting money back
14. december 2022
Uopfordret anmeldelse
Watch quality is mediocre
Watch quality is mediocre, but certainly not luxury and overpriced for what it is. Money would be better spent on a reputable brand.
8. december 2022
Uopfordret anmeldelse
Beautiful piece
Beautiful piece, it’s my second time of buying a Valuchi watch and i am satisfied
7. november 2022
Uopfordret anmeldelse
💯💯💯💯💯
Wanting a watch that is preppy and street. Happy to say, got them both!
Great great timepiece for it's price!
4. december 2021
Uopfordret anmeldelse
Really bad company
Really bad company, I have returned the watch for almost three weeks ago, never got the refund back!!! Plus the guy who made the company is supposedly from Holland while the watch is coming from Dubai?? Sounds super fishy to me and I am still waiting for my money back! DO NOT BUY!!!
6. september 2022
Uopfordret anmeldelse
Besvarelse fra Valuchi
Dear Alex,
Thank you for your feedback and your concerns. We appreciate your patience regarding the refund process.
To clarify, we operate with multiple warehouses located in Dubai, Netherlands, UK, and Ireland from where we ship our products. This is part of our global distribution strategy to ensure efficient delivery to our customers worldwide.
Regarding your refund, I can confirm that it has already been processed. Please allow a few business days for the refunded amount to reflect in your account.
If you have any further questions or need assistance, please feel free to reach out to us directly at info@valuchiwatches.com.
Thank you once again for your understanding and for choosing Valuchi.
Best regards,
Airyl
Customer Care
Valuchi
Purchased the watch ,well packed…
Purchased the watch ,well packed ,lovely presentation,but then to see it’s not working,I have reported it already and still waiting for someone to come back to me, probably the battery is gone but why wasn’t it checked before leaving the stores ?
21. juli 2022
El producto es bueno
El producto es bueno, pero no te dicen cuánto tiempo tarda en llegar solo te dicen que la paquetería se llamará, y tampoco te dicen que tienes que pagar extra por el envío del extranjero osea los impuestos
21. juli 2022
I bought Valuchi Ice on June 18th…
I bought Valuchi Ice on June 18th through Instagram.
The purchase product is 35046 and the order number is 64TLFPBL5H89VB2:2139248.
I live in Korea. However, I have not received any product delivery information yet.
I really want to receive the product I ordered as soon as possible.
please send to me invoice number.
5. juli 2022
Besvarelse fra Valuchi
Dear sir/madame,
Thank you for reaching out regarding your order of the Valuchi Ice (Product #35046) placed on June 18th through Instagram. I apologize for any inconvenience caused by the delay in receiving your order.
Can you please confirm if you have received the parcel at all?
Your satisfaction is our priority, and we appreciate your patience as we work to resolve this matter promptly.
Best regards,
Airyl
Valuchi Customer Service
I cant receive any feed back from you
I cant receive any feed back from you! I am still waiting for the shipping.
21. juni 2022
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