Valuchi Anmeldelser 

Besvarelse fra Valuchi

Opdateret den 6. nov. 2024

Dear Hugo,

Thank you for reaching out to us. We understand your frustration, and we sincerely apologize for any inconvenience caused by this situation.

As confirmed previously, your refund has already been processed on our end. To assist you further, we’ve provided your credit card company with the ARN (Acquirer Reference Number) via email. This number helps them track the refunded transaction in their system.

If you haven’t received the funds yet, we recommend contacting your credit card company directly with the ARN we provided. They should be able to locate the transaction and provide you with an update on its status.

Should you have any other questions or need further assistance, please don’t hesitate to reach out. We are here to help.

Best regards,
Airyl Uarte
Valuchi

Besvarelse fra Valuchi

Opdateret den 21. sep. 2024

Lieber Kunde,

vielen Dank für Ihr Feedback und Ihre Geduld. Es tut uns leid zu hören, dass Sie keine Informationen über den Status Ihrer Bestellung erhalten haben. Wir verstehen, wie frustrierend das sein kann.

Sie können den aktuellen Status Ihrer Lieferung über folgenden Link einsehen: https://www.post.at/en/s/item-details?snr=LE252698530GB.

Bitte erwarten Sie in Kürze eine E-Mail von unserem Kundenservice mit weiteren Informationen.

Falls Sie Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns direkt zu kontaktieren. Wir möchten sicherstellen, dass Sie mit Ihrem Einkauf zufrieden sind.

Vielen Dank für Ihr Verständnis.

Mit freundlichen Grüßen,
Valuchi

Besvarelse fra Valuchi

11. sep. 2024

Hi Lewis,

Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new watch and that you found it to be a great choice for your first timepiece. It’s also wonderful to know that you had a positive experience with us on Instagram.

We truly appreciate your recommendation and look forward to serving you and your friends again in the future. If you have any questions or need assistance, don’t hesitate to reach out!

Best regards,

The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Ali,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your new watch and that your friends do too. It’s fantastic to know that our timepiece has made a positive impression.

If you need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future!

Best wishes,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Jorge,

We’re very sorry to hear about the difficulties you’ve faced with returning your watch and receiving a response from our customer service team. This is certainly not the experience we aim to provide.

We’ve reviewed your case and provided the return details to your email. Please check your inbox, including your spam/junk folder, for our response. If you’re still having trouble, please reply to the email with any additional questions or concerns, and we’ll prioritize resolving this issue as quickly as possible.

Thank you for your patience, and we apologize for any inconvenience this has caused.

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Imade,

Thank you so much for your fantastic review! We’re thrilled to hear that you’re so satisfied with your Valuchi watches and that you own three of them. Your kind words and continued support mean the world to us.

If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to continuing to serve you!

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Javid,

We’re sorry to hear that you’re disappointed with the quality of your watch. We strive to provide high-quality products and excellent customer service, so we take your feedback seriously.

We understand that you’re experiencing scratches on your watch. While stainless steel is durable, it can show scratches over time, especially with regular wear. Unfortunately, our warranty does not cover scratches as they are considered normal wear and tear.

If you need any advice on how to care for and maintain your watch to minimize further scratches, or if you have other concerns, please let us know. We’re here to help and want to ensure you’re satisfied with your purchase.

Thank you for your understanding.

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Mikulas,

Thank you so much for your kind words! I’m thrilled to hear that you had a positive experience and felt confident and reassured throughout the delivery process. It’s wonderful to know that my efforts to ensure everything was handled smoothly and securely made a difference for you.

Your recommendation means a lot to us, and I’m grateful for your recognition of our commitment to putting the customer first. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out.

Thanks again for your support and for sharing your experience!

Best regards,
Kelvin
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Gaby,

Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with the quality and beauty of your Valuchi watch. It’s great to know that you appreciated the original materials, packaging, and delivery.

Your recommendation means a lot to us, and we’re grateful for your support. If you need any assistance or have further questions, please feel free to reach out.

Thank you again for choosing Valuchi Watches!

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Samantha,

Thank you so much for sharing your wonderful experience! We’re thrilled to hear that the limited edition watch arrived swiftly in South Africa and that it made such a special gift for your son’s 21st birthday.

It’s fantastic to know that he’s enjoying his watch and that it’s become a favorite of his. We’re grateful for your kind words about our service and craftsmanship.

If you or your son need anything else or have any questions in the future, please don’t hesitate to reach out. We’re here to help!

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Arun,

Thank you for updating us on your experience. We’re glad to hear that the return has been successfully processed and that you’ve received your refund.

We apologize for any delays and inconvenience you experienced during the process. Your feedback is invaluable in helping us improve our service.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your patience and understanding.

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi,

Thank you for your great feedback! We’re delighted to hear that you’re pleased with our service, fast delivery, and the quality of your watch.

If you need any further assistance or have questions, feel free to reach out. We look forward to serving you again!

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Mattia,

Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with our watches and our customer service. Your encouragement means a lot to us, and we’re excited to continue bringing you even more great designs in the future.

We’re grateful for your recommendation and look forward to serving you again. If you have any suggestions or need assistance, please don’t hesitate to reach out.

Best regards,
The Valuchi Team

Besvarelse fra Valuchi

11. sep. 2024

Hi Deniz,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you absolutely love your new watch and that it perfectly complements your style. It’s fantastic to know that it fits seamlessly with your wardrobe and enhances your overall look.

Your enthusiasm and detailed feedback mean a lot to us. If you ever need any assistance or have more style questions, don’t hesitate to reach out. We’re here to help and look forward to serving you again!

Best regards,
The Valuchi Team