UPS Anmeldelser 1.220

UPS has once again proved to be the least reliable courier I have ever worked with. Despite providing all the required customs documents, our urgent shipment was falsely flagged as “Customs information needed” and delayed and UPS kept completely silent about it. By pure chance, while tracking the shipment, I stumbled upon this status and their false claim that they had contacted us, which never happened. Situations like this are a regular occurance with UPS.

I have worked with DHL, FedEx, and other couriers for decades, with only occasional minor issues. With UPS, however, the problems are constant and repetitive.

Absolutely unacceptable service and truly incomepetent — I strongly, strongly advise against using them!

Although we were in all day and both mine car and a workman's van was on the drive the delivery person just left a 'sorry we missed you' note. Inept performance ment we had to travel nearly 4 miles to complete his delivery.

UPS evidently tried to deliver my package as of 15 minutes ago, but when I was out there with my dogs during that time, I didn't see a single UPS truck. UPS in the US has always been decent, but in Portugal, they've been consistently unreliable.

UPS Portugal should do a better job of incentivizing their employees to actually deliver packages.

ETA: Whoever the delivery driver is for Porto needs to learn how to attempt to deliver a package. It's really annoying to pay for shipping but never have the package delivered (they always drop it off at a collection point that's not actually that close to my home or say they attempted when I never hear the bell).

Lesson learned though I guess, I will avoid using any company that uses UPS for deliveries.

Complaining with Livro de Reclamações doesn't change anything. I guess they really don't mind making the same mistakes over and over.

Não tenho palavras para descrever como uma empresa com a grandeza da UPS peste um mau serviço para com o cliente.

Primeiro atrasaram a entrega dizendo que a morada não estava correta ou estava enganada, o que não corresponde á verdade porque tenho a encomenda já em minha posse e a morada está correta.
Depois liguei para o apoio ao cliente onde foi combinado o estafeta deixar a encomenda no ponto de acesso UPS da minha cidade e mais uma vez para meu espanto a encomenda foi entregue num ponto de acesso UPS a + de 20km da minha cidade, ao qual eu tive que fazer hoje cerca de 48km no total para ir buscar a encomenda.
Alguém tem que se responsabilizar por este serviço tão fraco!
Ao sr. Estafeta que seja um pouco mais profissional no serviço de entregas

Uma empresa dos infernos. Nunca tentaram fazer a minha entrega, nunca ligaram, duvido se quer se a encomenda saiu do armazém. Empresa podre. Sem mais nem menos, a encomenda foi devolvida para o remetente. Não vale nada, péssimo!

This courier never attempted to make a delivery just excuses,they eventually returned the package to the sender

Comprei um produto que se perdeu na entrega. Nem eu (comprador) e nem o vendedor tivemos culpa no processo e a UPS não quis resolver o problema. Portanto eu paguei o produto e não recebi-o por um problema de entrega. Não recomendo esta empresa a ninguém, péssimos profissionais e falta de proatividade a resolver os problemas dos clientes.

THIS WAS BOOKED WITH parcel2go 9/7/2025 WHO DO NOT WANT TO KNOW AS IT IS OVER 28 DAYS SINCE IT WAS BOOKED DESPITE SEVERAL MESSAGES TO THE UPS CUSTOMER NON SERVICES NOBODY DOES A DAMNED THING APART FROM STALL,

THE REF NO'S ARE p2g136407445
and UPS 1Z0K1 1D5 68 56800001014

It was paid for and sent to from the uk to Portugal
on
08/07/2025, dropped off at 20:29

at UPS Access Point by Customer

Dartford, United Kingdom

09/07/2025, 17:28
Past Event
We Have Your Parcel

Dartford, United Kingdom

10/07/2025, 14:48
Past Event
On the Way

NO ATTEMPT WHATEVER HAS BEEN MADE TO DELIVER THIS PARCEL, which is a juicer for a friend who has cancer and wishes to follow the Gerson diet Leiria, Portugal. I have been asking for weeks why it has not been delivered and been fobbed off with platitudes every time by the pathetic customer non service, from Useless Parcel Services, It was a remote area was the first one, then we got oh the address is wrong, so i resent all the details email and telephone number , none of which has been used NO CONTACT WITH THE RECIPIENT HAS BEEN INITIATED regarding delivery at any time, then it was customs wanted more info (which they already had) then it was in another warehouse before the current one at Leiria Portugal, which STILL HAS NOT DELIVERED IT it is now 28/8/2025,

01/08/2025, 10:30
Current Event
Final Delivery Attempt Made

Leiria, Portugal

27/08/2025, 19:19
the last 'customer service 'reply ' has produced NOTHING as usual nice wordsl nothing more, NO RESPONSE FROM ANY 'Duty Manager' I Think the BBC radio 4 'You and Yours' and the various consumers affairs groups will be next stop as this needs PUBLICITY

On Tuesday 26 August 2025 at 18:27:48 BST, UPS GB CSC wrote:
CEC UPS Header
Hi Andy,
Thank you for reaching out, and I sincerely apologize for the continued delay and frustration this situation has caused. I completely understand how unacceptable this experience has been, and I want to assure you that your concerns are being taken seriously.

I will be escalating this matter directly to our Duty Manager for immediate review. You will be contacted as soon as possible with further updates and assistance regarding your parcel.

We deeply regret the inconvenience and appreciate your patience.
Kind Regards,
Janssen B.
UPS Customer Support
Total Clown show THERE IS NO CUSTOMER SUPPORT they take your money and fob you off over and over and over

ABSOLUTE DISGRACE that they can get away with this
I can't even complain as the complaint form 404's 'permission denied' every time I try

Coletou uma encomenda, não entregou e depois de 3 meses devolveu e querendo receber novamente!

Miscommunication and the ability to make false promises is what define this company. I thought dpd was bad,give ups a try and you will change your views for sure

Não podiam prestar pior serviço! Falta de profissionalismo e cuidado com os clientes, fiquei semanas à espera da encomenda e nada, decidem trocar a morada para um ponto de recolha porque é mais conveniente, o serviço de apoio ao cliente não ajuda, prometem um dia de entrega vezes sem conta e nada. Fiz mais de 8 chamadas num espaço de 8 dias e nada.
Nunca mais!!

Well my parcel is not at it's destanation from tamworth it's now in burton 33 minutes away from tamworth should be going to doncaster about an hour away from tamworth. Now refund is delayed you could of walked to doncaster and this is a so called reliable couier more like snail company as it only took about 2 hours from abingdon to tamworth where's it going next the next street for a few days.

Idiot driver of your vehicle AV63YKY reversed past the NO ENTRY signs at the junction of Westgate Street and St. Matthews Street Ipswich and continued reversing through the pedestrianised section of Westgate Street with little regard to pedestrians. 21/08/25 12:25hrs.

Given a delivery estimate of between 8.45 - 12.45 waited around. at just after midday the delivery was pushed back to now 15.15 - 19.15 annoying. so went off to do what i was going to do in the afternoon. only to return home to find the driver had tried to deliver at the original 12.45 called customer services to be told its only an estimated time. said to him its 2025 technology has moved on, suggest UPS invest in a better system. We will try again tomorrow. so another day to sit around as UPS tracking is useless.

As incredible as it may seem, UPS Portugal is a complete fraud. In September 2024, a package was shipped to Angola, but due to the lack of training of the employees involved, they ultimately refused to provide the service. They returned the goods to be transported, and since then, and after dozens of emails exchanged, they have not yet refunded the payment made. How can we classify this behavior? I think it's theft, or can we make another assessment after 11 months?

Delivery delayed after it has been out all day ( apparently ). Tamworth depot are useless. Don't use UPS, they are unreliable! Very disappointed.

O meu pacote chegou a Leiria dia 1/8 chegou a estar para entre, nada. Solicitei a entrega num Access Point na Sertã e até hoje.
Farto de ligar, esperar que atendam, reclamar e nada de resposta da ups.
1ZG3119B6809196656
Não sei o que fazer mais.
Mesmo mau serviço.
José Fernando Anacleto

Consegui alterar a morada diretamente com a UPS e tive a entrega dentro do prazo estipulado, fiquei muito satisfeito!

Péssimo serviço , evitar a todo o custo

Ora face ás inúmeras reclamações já por mim levadas a cabo em relação ao péssimo funcionamento desta empresa UPS cumpre-me uma vez mais o dever de denunciar o lastimável serviço desta UPS.
Desta vez como se não bastasse tudo resto a entrega foi efectuada na morada errada mas sem fazer qualquer referência ao destinatário, no caso eu, segundo a senhora que a recepcionou. Tive a sorte de outra das senhoras ter tido conhecimento e ao ler saber a quem era dirigida a encomenda. Se incompetência tivesse nome seria UPS, se estupidez e negligência tivesse abreviatura seria UPS.
Enfim não presta e simplesmente somos obrigados a ter que pagar um serviço que não temos como escolher.
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