UPS Anmeldelser 1.220

Recebi um e-mail dizendo que minha encomenda tinha sido entregue hoje(16/06) ao 12:00. Porém o e-mail só veio a minha caixa de mensagens as 18:00. O produto NÃO FOI ENTREGUE a minha morada. Fui ao outro ponto de entrega e também não está lá. É a segunda vez que isso acontece quando se trata de encomendas pela UPS. É absurdo a incompetência dessa empresa.

I was woken up by UPS the other morning so I opened the door half asleep and was told PAY £80 OR YOU DON'T GET YOUR DELIVERY, they gave absolutely no warning they were coming or that I would need cash or a credit card!!

I have mental health problems and autism so don't get a lot of money and the item they were delivering I didn't order or pay for in way shape or form but UPS didn't care so I'm struggling to pay bills because of something I knew nothing about and the item was smashed to bits..
It's left me feeling quite sick and struggling so I'm going to contact my bank this week and ask for a chargeback because there customer service was absolutely garbage I'm £80 down with nothing to show for it apart from more self harming scars!

Don't trust this company they would take money of a brain dead cripple if they thought no one was watching and not even advise people they are coming and demanding cash or card in they way they do is absolutely DISGUSTING and I will be reporting it every and any government organisation I can because it's wrong on every level I could have been a 12 year old kid with down syndrome and the driver would have taken my pocket money very SCUMMY!

Pior empresa de sempre nem devia existir pois são inuteis nem sabem fazer entregas

Os estafetas não fazem um esforço para encontrar a casa e também não telefonam. A minha última encomenda chegou com 9 dias de atraso! Isto só acontece com a UPS, até os CTT fazem melhor!

Daria 0 estrelas se fosse possível - nunca vi uma empresa com tanto desprezo pelos clientes! Liguei várias vezes nestes 9 dias e foi me sempre dito "hoje ou amanhã"!

Informei a empresa que me expediu a encomenda, para que saibam que fazem os seus clientes passar por um tormento ao contratar a UPS e também que a UPS faz entregas fantasma para justificar a não entrega na data prevista no tracking.

I WISH ONE DAY SOMEONE TAKE TEHSE THIEFS TO COURT . SENT USED PHONE TO MY MOTHER PAID EVERYHING . THEY STILL CHARGED HER 65 euros. KEPT PHONE FOR 3 WEEKS WITH NO EXPLANATION ...

Absolutely the worst delivery company ever!!!..once again I've waited in for a parcel, and once again they send a message to say they couldn't deliver, no options, no reasons, shocking service when no other delivery company has problems you can rely on UPS to create one!!!...take some lessons from Amazon you idiots..

I'm awaiting a delivery (Edinburgh, Scotland) from Ebay by UPS. Three times in the space of 6 days they told me they couldn't deliver due to my "unavailability" even though I was at home each time.

I had no info other than 'to be delivered by 9pm' on a Friday. Nothing to say that a signature was required and no 'safe place' options. I got a message with a delivery window AFTER they attempted to deliver. No way of contacting the company to find out if 'next business day' meant a Saturday.... seems not, as I am still awaiting a new delivery date. So my parcel will be three days late.
I don't understand why companies use UPS, it gives them a bad rep.

On more than one occasion a message will arrive to say delivery attempted,, when what the message should say,, the delivery driver could not be bothered to get there arse of the seat and do there job,,,, end of...

Can't decide if UPS means Unprofessional Services or Utterly Pathetic Service. My package was due to arrive today and I even got an email yesterday confirming this. Now the tracking site says the package is being held for a future delivery date. No explanation, ( I didn't request a change ) no apology and worse no indication when my package will be delivered. Do I just stay at home every day and hope?
Update. Parcel was delivered today but without any warning or updates on the tracking app

Já nao é a primeira vez que tenho uma péssima experiência. Fizeram uma unica tentativa de entrega e deixaram um papel com letra muito dificil de decifrar, uma parte mesmo ilegivel. Ao pesquisar, aparece esta morada que NÃO é um ponto ups mas sim um bloco de apartamentos residencial. O ponto ups fica no snack bar galáxia... mas temos que descobrir por nós mesmos... liguei e a primeira vez desligaram-me o telefone. Na 2a enviaram-me um e-mail com a morada mas não sabiam confirmar se era no cafe ou não... mais uma vez, pessima experiencia

terceira encomenda seguida que "tentam" entregar e supostamente não está ninguém, sendo que todas as vezes estava em casa, ninguém tocou ou ligou. se eu fosse empregado da UPS faria igual, pegava nas encomendas todas dizia que tentei e não estava ninguém e deixava tudo ao mesmo tempo no ponto de recolha, porquê trabalhar várias horas quando se pode só perder alguns minutos com um único sítio?

This is UPS PORTUGAL 🇵🇹 I’m writing about in Azeitão near Setubal- Miguel our delivery driver has been absolutely superb- we couldn’t ask for better information from him and service on 2 deliveries he’s done for us . On time if not earlier and a really nice professional personable guy 🙏🏼 Seriously impressed -Thank You Miguel!!

Esta é a UPS PORTUGAL 🇵🇹. Estou escrevendo sobre Azeitão, perto de Setúbal. O Miguel, nosso entregador, tem sido absolutamente soberbo. Não poderíamos pedir informações melhores dele e do serviço prestado em duas entregas que ele fez para nós. Pontual, se não antes, e um cara muito simpático, profissional e simpático. 🙏🏼 Fiquei realmente impressionado. Obrigado, Miguel!!

This is the worst delivery company by far!!

There is no means of contacting them, they deliver outside of the 2 hour slot they only provide you with on the day of the delivery and they provide no option to leave the package in a safe place..awful, awful awful. I did a 2 hour round trip with my 2 children to be told they cannot find my parcel!

the driver stopped in my lane. He sat in the van for a small amount of time the started to reverse out. I waved him down and told him he had a package for me which he gave me. I suspect had I not caught him I would have got the usual delivery attempted message that appears every time you have waited in all day for a package from this company. They obviously track the van but does the driver always try to deliver.....much easier to dump all the boxes at a pick up location I think!!!!!

Absolutely shocking service and communication . No facility on website or App to designate a safe place for driver to leave parcel. UPS Give a time window estimate of 2 hours but then deliver outside of this window and then say it’s just an estimate? So with no safe place and delivery windows an estimate, the alternative is to sit in all day . Getting customer support costs money as you need to phone UPS . I gave in on failed deliveries and drove 20 mile round trip to collect myself from depot. Horrendous in comparison with other courier companies!

NA passada semana recebi uma encomenda, um tapete, que foi abandonado à frente da minha moradia e nem fui contactado. Estava a chover, o saco estada furado e o tapete chegou danificado. Quem se vai responsabilizar?

Asked for a quote to send a parcel to China quote was,£49 they collected the parcel and when I checked my bank they had taken another £46! since January I've been in contact with absolutely no satisfaction! I've know had a invoice for £62 as they couldn't deliver the parcel so returned it to me! And expect me to pay it. Which I'm refusing to do. I'm seeking legal advice as I can't believe it's cost a £150 for a parcel that was never delivered! Stay away from this company

I ordered and paid a delivery on UPS website for 17,27 euros but the amount later charged on my credit card was 25,34 euros (reference 1Z6R7TH06836725827).

I claimed UPS the refund of the OVERCHARGED amount between the website price and the amount overcharged on my credit card but they won't return it.

I should warn all express and parcels delivery customers not to rely on the prices UPS presents on its website as it later on charges amounts much higher and above what other competitors like DPD or DHL charge.

Fiz uma encomenda e ainda não recebi, se soubesse que era esta empresa a entregar não tinha encomendado nada, pouca facilidade de comunicar com a empresa e e pouca atualizacao da mesma, neste momento não sei como vou encontrar a minha encomenda. Péssimo serviço, muito mau mesmo.