UPS Anmeldelser 142

Найгірший спосіб доставки, ніколи не користуйтесь цим сервісом!

I updated the address info to include the buzzer number for the flat in the apt building, to make it easier for UPS to deliver. Instead, UPS.hu didn't deliver the package, when all did was add the intercom #. The receiver name nor address never changed. They also didn't just not deliver, they didn't update tracking info for over 24 hours. They did not contact in any way. I will NEVER EVER USE UPS in Hungary EVER AGAIN! WORST DELIVERY EXPERIENCE OF MY LIFE! Beyond horrible for medication I desperately need!!!

Worst courier ever. Paid $50 to get my parcel on time. After 3 weeks, still no delivery. Will contact the company I have ordered from to change to a different delivery company, or I will never order from them. Recommend to everyone, refuse to use them if you wanna avoid headaches!

Terrible service. The customer support is useless, the delivery process is completely unreliable, and the communication is basically nonexistent. I’ve never experienced such poor handling of a shipment. Would not recommend.

horseshit of a service. No customer support. Are there even couriers for this shitty company? Or are they stealing all the packages? Should be sued.

Disaster!
Waiting for a package, after no information, it says that I have already received it. Oh, and let me find out where they left it. I ask where it was delivered, let me tell you, because they don't know!
It is unacceptable for a company to lie or mislead. Horrible!

Terrible service, the worst ever!
Package stuck at the Vecses warehouse for 5 days, no one knows what happened. Customer service agent unwilling to work or assist the customer, completely useless!
Avoid using this company.

A lehető legrosszabb cég, amivel valaha találkoztam. Azon csodálkozom, hogy miért nem ment még csődbe, és, hogy lehet az, hogy a cég vezetését egyáltalán nem is érdekli az, hogy milyen értékeléseket kapnak. Telefonon senkit nem lehet utolérni. Nekem pl ajándékot küldtek külföldről, a mai napig nem szállították ki. A vámcsoportjukat sem lehet soha utolérni, illetve az ügyfélszolgálatukon dolgozó agyatlan libák, ha felveszik a telefont, még bele sem szól az ember, rögtön közlik, hogy várjon és lehet hallani, ahogy püföli a billentyűzetet és mivel a kérdésre nem tud válaszolni, illetve ha az ember szeretné a csomagot átirányítani másik címre, az a válasz, hogy nem lehet, meg kell várni, amíg a futár sikertelenül kiszállítja. Mivaaaan? Ez mégis kinek jó? Majd miután 80x közbevág, hogy várjak és közben hallom, hogy chatel vkivel, és végre fel tudom tenni a kérdésemet rám teszi a telefont. A cég egész vezetését ki kéne rúgni, mert fejétől bűzlik a hal… fogalmam sincs, hogy az amerikaiak ezt hogyan engedhetik meg maguknak. Egy biztos, hogy azok után, amit a véleményekben olvastam, valszeg az én csomagomnak is lőttek!

A leghitványabb, legbecstelenebb futárcég, amivel valaha dolgom volt. Nem küldenek értesítést arról, mikor érkezik a csomag (nyilván azért, mert nem is hozták ki), nem telefonálnak, meg sem jelennek, majd megkapom az üzenetet, hogy „nem voltam elérhető”, miközben egész nap otthon tartózkodtam, beleértve az időpontot is, amikor az értesítést kaptam. Egészen döbbenetes. Az ügyfélszolgálat elérhetetlen, a telefont egyszerűen nem veszik fel. Pénz- és időpocsékolás, valamint egy jó nagy adag felesleges bosszúság. Ez nem az első, hanem a sokadik alkalom! Bevett szokásuk a hanyagság, valamint az ügyfelek szándékos átverése és hibáztatása. Többször visszaküldték már így a csomagot, illetve el is vesztették. Utoljára rendeltem olyan webshopból, amelyik velük társul — nincs az a termék, amiért még egyszer végigcsinálnám ezt a bohózatot.

They provided a bit.ly link to what I needed to fill out and urged me to send my data to them in a small time window. The link points to a site that is not ups and when I called them after having to look for the number they said it is valid. Even though everything from that email screams like a scam link.

They provided phone numbers to contact them in case I wanted more information - None of these worked. Not a single person answered.

Complete scam. As others have stated before, they claim not having info, and even if you reach out to them and provide that info, they still don't do anything. This company is nothing else but a scam. I don't know how can they still exist.

This company should be banned from operating. It is disgusting how they scam and find excuses all the time for not being able to deliver. At first they said my address was faulty, even though it was exactly correct. I thought this was solved with a phone call where they rescheduled my delivery, but now they still haven’t delivered my package after more than a week of extra waiting. They will also hang up when trying to call them and nobody answers emails. This company is absolutely disgraceful and legal action should be taken against them. I have been waiting at home all day for the expected delivery, with nobody showing up.

The delivery process was quite bumpy. I didn’t receive any SMS, phone call, or email notification. If the Swedish sender hadn’t sent me the tracking link, I wouldn’t have known anything. On the first day, the tracking page just showed “delivery rescheduled” without any explanation. The next day, it suddenly said “delivery failed – recipient not at home,” even though I hadn’t received any call or message.

I called customer service twice, and both representatives were very polite and helpful — that deserves credit. During the second call, they told me the reason I didn’t get any notification was because the sender (apparently) didn’t provide my phone number. I find that hard to believe, especially since I’ve ordered from the same sender before, and when it was shipped with the Hungarian Post, they managed to notify me just fine. It feels like UPS is passing the blame instead of taking responsibility. Anyway, the agent forwarded my number to the courier, who called me within 20 minutes and delivered the package.

In the end, the parcel arrived safely, so the outcome was good — but the whole process felt like I had to chase my own package. Compared to Alza’s 24-hour delivery, there’s definitely room for improvement.

English/Hungarian: Unfortunately, for years now, every time I order something online and the delivery is handled by UPS Hungary, I never receive anything. They make up stories about failed delivery attempts, delay the shipment, and then automatically claim that my delivery details are incorrect. I really can’t understand how this company still exists — maybe they do a good job in other countries, but here the service is absolutely zero! Even one star is too much. Sajnos évek óta, valahányszor online rendelek valamit, és a szállítást a UPS Magyarország végzi, soha nem kapok meg semmit. Kitalálják, hogy megpróbálták kézbesíteni, késleltetik a szállítást, majd automatikusan azt állítják, hogy a szállítási adataim hibásak. Nem értem, hogyan létezhet még ez a cég — lehet, hogy más országokban jól dolgoznak, de itt a szolgáltatás nulla! Egy csillag is túl sok.

I was supposed to receive a package on the 18th of September. First, I had to contact them because the address seemed to be wrong and i changed it. 25th of September was "on its way" but I didn't receive any information until the 1st of October. Lastly it was meant to arrive on the 3rd of October and I was at home ALL DAY LONG and they said they tried to deliver it but they couldn't do it. I DID NOT RECEIVE ANY CALLS OR EMAILS OR ANY WAY OF CONTACTING FROM THEM. LIARS, UPS IN HUNGARY IS A SCAM.

It has now been three weeks since my parcel was shipped from Hungary.
I have received two delivery dates from UPS, but the parcel has still not arrived.
As it seems the staff in Hungary opened the parcel, stole the goods and set it "lost" on the tracking system.
Nice work 👍

UTTER SHAME AND THE EMPLOYEES ARE ALSO DISGRACEFUL AND RUDE. THEY OFFER NO HELP AND HANG UP THE PHONE EVEN DURING SPEAKING. WHY DOES THIS COMPANY STILL EXIST? THEIR CUSTOMER SERIVE MUST BE REPORTED

They are lying. I was waiting for my package all day long. From UPS I had only one message in the evening: "Unfortunately, UPS ran into an issue when attempting your delivery. "
I had no phone call, I had nothing from UPS. They are the worst company.

If I could give zero stars i would.
UPS Hungary might very well be the worst delivery and logistics company in the world.
They constantly lie about not having the correct addres or that nobody is home or that the package was damaged.
Then if you contact customer service they have a one line answer that it really does not help or answer any questions at all.
To all companies that use it to send any kind of products please stop you are just tarnishing your own brand.