Ordered two items, one of which I didn't like (quality not what I was expecting for a £61.00 item) so decided to return that single item. I don't mind paying a reasonable amount to return an item (a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought surplus French army shirts (supposedly) for 16 euros each. Instead what I’m shipped is 3 euro sols imperial shirts, ultra cheap crap. I wish I was kidding….. would not recommend purchasing anyt... Se mere
Loved the shop overall ! Special mention to Nora who was so nice and took the time to make sure I got everything I wanted, I even learned a lot about military surplus. Recommended 5/5
Je suis tombé par hasard sur la boutique à Paris et j’ai tout de suite été intéressé par les escape maps. Le vendeur, David, m’a déroulé un véritable cours d’histoire. J’ai finalement commandé sur l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
UNIVERSAL SURPLUS is a Paris based retailer established in 2012 and specializing in vintage military clothing, uniforms, and workwear. With a physical store in Paris and a growing online presence, the brand offers a curated selection of authentic surplus pieces that combine quality, durability, and timeless style. Alongside our vintage inventory, we develop our own line of military and workwear reproductions produced with a high level of accuracy and built to meet modern standards. Universal Surplus serves collectors, fashion enthusiasts, and anyone seeking reliable and functional apparel with genuine military heritage.
Kontaktoplysninger
5 Rue Réaumur, 75003, Paris, Frankrig
- 01 86 04 12 97
- info@universal-surplus.com
- universal-surplus.com
2,6
Under middel
77 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Awful customer service
Awful customer service. Took my money and I heard nothing back for weeks. After 10 days I asked where my order was. They never replied. Another week later I got a Paypal refund, but not a single word about what happened to my order.
12. august 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry to hear that your experience didn’t meet your expectations.
After reviewing our records, it appears we did not receive any email from you prior to your return. The only message we can find is from our customer service team, who contacted you after receiving your returned item, asking whether you preferred a refund or an exchange for a different size. Unfortunately, that message remained unanswered.
We completely understand your frustration and regret any confusion or inconvenience this may have caused. Please don’t hesitate to reach out if you have any further questions or if there’s anything we can do to assist you.
The UNIVERSAL SURPLUS team
Thieving, ghosting, stay away!
31-07-24
I ordered two pairs of GATs. One for me in a size 45. One for my friend in a size 38. They arrived and once I took the first pair out I was certain they were mine, as they were massive, but in fact they were the 38s. I then compared the 38s to a pair of Adidas Samba's where they looked around 3-4 sizes bigger, which is ridiculous, especially as they claim the shoes being true to size.
I tried my pair on and they were a bit small. I usually wear 44.5 but decided to size up, which was still too short in the length. The width of the shoe was roomy to say the least, so a 46 would be WAY too loose on my foot.
07-08-24
I returned the shoes.
14-08-24
They confirmed reciving the shoes and said they would issue a refund within a week or two.
26-08-24
Still having not recivied my money I e-mailed them to remind them of my case.
01-09-24
Still didn't hear back so I sent another mail, still not getting a response, telling them to at least give me some sort of response or I would begin a chargeback.
09-09-24
I contacted my bank to get a chargeback on my card. I just got the money, not thanks to universal surplus.
Absolute disgrace of customer service.
1. september 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We're truly sorry for the frustration and inconvenience you've experienced.
Regarding the sizing, it’s important to note that Adidas sizing can be quite specific and typically runs small. For example, a true EU 42.5 in foot length usually corresponds to an Adidas EU 44.5. This can easily cause confusion when comparing with other brands. That’s why we always recommend checking the CM (centimeter) measurement printed on the inside label of your shoes and using that as your reference, it’s the most accurate way to choose the correct size across different brands.
As for the delay in refund and communication, we sincerely apologize. While it’s not an excuse, we want to share that during the time your return was being processed, we were in the middle of relocating our warehouse. Unfortunately, the move took longer than anticipated and disrupted our operations, causing delays in processing returns and responding to inquiries. Again, we are very sorry that this affected your experience.
We take your feedback seriously and will use it to continue improving our service. If there’s anything else we can do, please don’t hesitate to reach out.
The UNIVERSAL SURPLUS team
Resolved in the end
Bought two pairs of trousers but neither fit. Returned the parcel and after almost a month received my refund. There was a complete absence of communication, even after multiple inquiries about the wait for the refund...
3. september 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
Thanks for your feedback, and we're glad the refund was finally processed.
Sorry again for the delay and the lack of communication. We were in the middle of relocating our warehouse at the time, which slowed things down more than expected. That’s not an excuse, just some context.
We understand it was frustrating and we’re working to avoid this kind of situation in the future.
The UNIVERSAL SURPLUS team
Poor sizing, no refund!
Avoid.
Nought over $100 of clothing, received after very long time and all were wrong size. Spent another $50 to return / refund and never heard anything since. Doesn't respond to emails.
Poor product, no customer service, thieves.
21. juli 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re very sorry for the bad experience you had and sincerely apologize for the inconvenience caused.
At the time of your order and return, we were in the process of changing our warehouse, which unfortunately delayed all our operations, including refunds and customer service responses. Even if this is not an excuse, we fully understand how frustrating the situation must have been.
We are happy to confirm that a refund of €120.94 EUR was issued on September 10, 2024.
If you have any further questions, feel free to reach out to us at info@universal-surplus.com, we’re here to help.
The UNIVERSAL SURPLUS team
Commande reçue après beaucoup de temps mais bonne qualité
Commande reçue après beaucoup de temps (envoi sous 48h-72h pas respecté) car changement d'entrepôt.
Pas de contact par mail mais réponse par Instagram. Suite à cela le paquet a été convenablement envoyé et la marchandise correspond à la description.
19. august 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Bonjour Adrien,
Merci beaucoup pour votre retour et pour vos mots sur la qualité de nos produits !
Nous nous excusons sincèrement pour le délai d’expédition, qui a été impacté par un changement d’entrepôt.
Nous prenons vos remarques très au sérieux afin d’améliorer notre communication et nos délais à l’avenir.
Nous sommes ravis que votre commande corresponde à vos attentes et espérons vous revoir bientôt parmi nos clients.
Bien à vous,
The UNIVERSAL SURPLUS Team
Worst quality ever
Worst quality ever! Terrible customer service!!
Like a fake company how make a trap for customers with advertising! Size is not fit at all, very poor quality and no respond to 5 email after two weeks, don’t buy from this scam!
I paid 100€ for an awful jacket and made 30€ return cost to get my money back. After two weeks I’ve got post notice the parcel couldn’t be delivered and waiting to pick up, No hope to get refund since no one answer my issue.
So I’ve spent 130€ for nothing! I hope this can help others to be aware of this scam!
19. juli 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the frustration and disappointment you’ve experienced.
After reviewing the situation, we can confirm that you returned the jacket without first contacting us. Unfortunately, at that time we had just changed warehouses, so your return couldn’t be delivered to our old address and was dropped off at a pickup point instead. Since we hadn’t been informed of the return, we had no way to track the parcel or know it was waiting.
Once you reached out to us, we replied a few days later, and we fully acknowledge that this delay is on us. We're sorry for the lack of communication and the confusion this caused.
That said, we did collect the parcel and your refund has now been issued.
We understand how upsetting this situation was and we're taking steps to improve how we handle returns and communication in the future. Please rest assured that we are not a scam, just a small team that had some operational issues during our warehouse move, and we take full responsibility for that.
Thank you for your patience, and don’t hesitate to reach out if there’s anything else we can help with.
The UNIVERSAL SURPLUS team
Is this a scam? Paid the order but never received the items.
We have been waiting for our order for over two weeks and have reached out multiple times without resolution. While the company seems to invest heavily in online advertising, it appears they have neglected their delivery commitments. This experience has been very disappointing.
We hope to receive our refund eventually, although we have very little hope..
—
After all I received the products and all went well. More proactive communication would have been great but I am happy with the received items.
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re very sorry for the delay and for the disappointing experience you had.
At that time, we were facing some structural issues and preparing for the move of our warehouse, which unfortunately impacted the processing and shipping of orders. Even if this doesn't excuse the situation, we truly apologize for the inconvenience caused.
We are happy to confirm that your refund was processed on August 4, 2024.
We’re also sincerely grateful to see that you decided to give us a second chance by placing a new order after this experience.
Thank you for your trust, we’ll do our best to make sure your next experience is much smoother.
The UNIVERSAL SURPLUS team
Terrible service...
Terrible service...
I wanted to return a couple of items which i recieved. After sending the items in right time, they've gone completely dark... i haven't heard from them since.
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the experience you had and for the frustration it caused.
After reviewing the conversation, it’s true that you returned the items within the correct timeframe, and we also acknowledge that we took too long to answer at first, we sincerely apologize for that. However, our team did try to resolve the issue, but unfortunately, we never received a reply from you afterward.
Please feel free to contact us again at info@universal-surplus.com so we can fix any remaining issues as quickly as possible.
The UNIVERSAL SURPLUS team
Broken garment and no response to emails
Sent me a destroyed pair of green shorts with massive red stains all over. Still haven't replied to my complaint even though one week has gone since I sent the email. An absolute joke of a company. I recommend anyone to stay clear of Universal Surplus and buy from serious and trustworthy vintage stores like Broadway & Sons instead.
1. juli 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re very sorry for the delay in our response and for the bad experience you had.
We fully understand your frustration and sincerely apologize for the inconvenience caused.
Since then, we have made significant improvements to both our customer service and our logistics to offer a much better experience to all our customers.
We appreciate your feedback, as it helps us continue to grow and improve.
The UNIVERSAL SURPLUS team
Great customer service
After an initial size issue with my order, U.S. customer service took charge of everything for an exchange. The new clothes fit perfectly.
21. marts 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Thank you for your kind message Paul !
Great Customer Service and Swift Resolution
I recently had a fantastic experience with Universal Surplus. I encountered a sizing issue with my order, and Louis from the customer service team went above and beyond to assist me. Louis provided a prompt response, arranged a hassle-free return, and ensured I received the correct size. The exchanged pants fit perfectly, and I couldn't be happier with the outcome.
The level of customer service and professionalism demonstrated by Louis exceeded my expectations. I'm grateful for their dedication to customer satisfaction. I will certainly consider ordering from them again in the future.
20. december 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.