Ordered two items, one of which I didn't like (quality not what I was expecting for a £61.00 item) so decided to return that single item. I don't mind paying a reasonable amount to return an item (a... Se mere
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Se, hvad kunderne siger
Bought surplus French army shirts (supposedly) for 16 euros each. Instead what I’m shipped is 3 euro sols imperial shirts, ultra cheap crap. I wish I was kidding….. would not recommend purchasing anyt... Se mere
Loved the shop overall ! Special mention to Nora who was so nice and took the time to make sure I got everything I wanted, I even learned a lot about military surplus. Recommended 5/5
Je suis tombé par hasard sur la boutique à Paris et j’ai tout de suite été intéressé par les escape maps. Le vendeur, David, m’a déroulé un véritable cours d’histoire. J’ai finalement commandé sur l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
UNIVERSAL SURPLUS is a Paris based retailer established in 2012 and specializing in vintage military clothing, uniforms, and workwear. With a physical store in Paris and a growing online presence, the brand offers a curated selection of authentic surplus pieces that combine quality, durability, and timeless style. Alongside our vintage inventory, we develop our own line of military and workwear reproductions produced with a high level of accuracy and built to meet modern standards. Universal Surplus serves collectors, fashion enthusiasts, and anyone seeking reliable and functional apparel with genuine military heritage.
Kontaktoplysninger
5 Rue Réaumur, 75003, Paris, Frankrig
- 01 86 04 12 97
- info@universal-surplus.com
- universal-surplus.com
2,6
Under middel
77 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Just stay away...
Nearly one week since I ordered and it hasn't shipped yet and I haven't been informed of any delays. They don't respond to their chat nor mail (yet). This isn't my first bad experience with them and I've only ordered once before. They used to be under Brut or something and they worked fine but stay away from Universal surplus, their costumer service is nearly non existing.
8. juli 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the delay in shipping your order and for the lack of communication — we understand how frustrating this can be.
It’s not an excuse, but during our sales period combined with the free shipping code, we experienced a very high volume of orders, which unfortunately caused delays in fulfillment. We also acknowledge that we should have communicated better, and we’re working to improve on that point moving forward.
Regarding the lack of response to your emails and messages, this is equally regrettable. Our offices were closed for the long weekend around July 14th (a national holiday in France), which impacted our response time. That said, we know this doesn’t justify everything and we take your feedback seriously.
We’re a small independent team and don’t have the logistical power of big structures like Amazon — but we genuinely do our best every day to meet our customers’ expectations.
Thank you for your patience and support, and again, sincere apologies for the inconvenience.
Best regards,
The Universal Surplus Team
Scam pricing - No communication - Beware
Recently ordered - shipping went super fast, but as the package arrived I noticed they sold me a French work jacket for 69 EUR - that I can easily get for 15 EUR in a work supply store (the exact same jacket). The rest of the ordered clothing felt weird too. Trying to return the clothes - they charge 24 EUR for a return label. Unfortunately they did not send me the return label yet (two days passed) - digital. They also did not respond to my mails yet. Absolutely not satisfied. Beware.
7. juli 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry to hear that you’re not satisfied with your order, and we appreciate you taking the time to share your feedback.
Regarding the French Work Jacket, we completely understand your concern about pricing. That said, we’ve sold this item extensively over time and have never received this type of feedback until now. It’s one of the most iconic French utility jackets — and like many heritage garments, its market value can vary significantly, from around €20 to well over €500 for older, rare versions, depending on condition, age, fabric weight, and sourcing.
It’s possible you’ve seen a visually similar jacket in a workwear store or online at a lower price. However, visual similarity doesn’t necessarily reflect the same level of quality, origin, or historical value — and these are key elements we take into account when curating our pieces. We always aim to align our prices fairly with the market and our competitors. If that weren’t the case, we likely wouldn’t still be here — our customers are well-informed and always have the final say.
As for the other items in your order: these are authentic military surplus pieces. We understand they might not meet everyone’s expectations and that some people unfamiliar with surplus may find them a bit “weird” at first. That’s exactly why we do our best to communicate this clearly through photos and product descriptions — to help customers make informed choices and avoid any misunderstandings.
Regarding your return: if you haven’t yet received the return label, that’s clearly an oversight on our part. Our customer service team is currently catching up, but your request will be prioritized and you’ll receive your label shortly.
While return shipping is currently the responsibility of the customer (as stated in our policy), we’re actively working on improving both delivery and return options to offer more affordable and flexible solutions to our community.
Once again, we’re sorry for the inconvenience and truly hope we can turn this experience around.
The UNIVERSAL SURPLUS team.
Like many have mentioned...STAY AWAY
Like many have mentioned, stay away from their made in china junk.
Ordered pants. came in wrong size. I emailed them immediately upon receiving and they were radio-silent. Over 30+ days passed, and i am sharing my experience.
I then reached to them through other method, and they are asking me to pay for return shipping to their location in France....for a mistaken, wrong size they sent me.
This speaks to Universal surplus's sketchy ethos. It's the kind of customer service you would expect from temu china.
9. juli 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We're truly sorry to hear about your experience and for the inconvenience caused by receiving the wrong size.
After checking all our communication channels, we couldn’t find any message from you regarding this issue prior to your recent outreach. Of course, if an error was made on our end, you absolutely shouldn’t have to cover the return shipping costs — that’s something we take responsibility for, and we will gladly make it right.
Regarding your comment on product origin:
We understand that "Made in China" can carry certain stereotypes. However, it's important to clarify a few things:
First, many military institutions — including those whose surplus items we offer — have sourced production from China for years, due to efficiency and cost-effectiveness.
Second, the quality of Chinese-made products usually reflects what clients are asking for. When clients demand extremely low prices, production standards are adjusted accordingly. But Chinese manufacturers are more than capable of delivering high-end, precise, and ethically made goods when the demand and budget align. In fact, some of the most technically advanced products on the market today are made in China.
The belief that "Made in China" equals low quality is a dated generalization. Like in any country, the final result depends on the factory, the specifications, and the standards enforced by the client.
It’s also true that labor conditions can vary — and not just in China. Issues can exist in workshops anywhere in the world, even in Europe. That’s why we choose our partners carefully and value transparency and responsibility above all.
Once again, we’re sorry for the frustration caused and are here to help fix the situation. Please send us your order number so we can resolve it properly.
Thank you for your feedback — it helps us grow and improve.
The UNIVERSAL SURPLUS team
Bad quality and does not seem like vintage
I bought a jacket, listed as a british army jacket from the 1960s. This jacket does not seem to be vintage at all. The quality of the jacket is cheap looking and the label is not the same as shown at the website. The label in this jacket is made of plastic and looks very modern. I do not believe this jacket is from the 1960s. I have clothes from other military outlets from the 1960s and the "feeling" of the fabric is way different. The fabric they used back then was thicker and better quality. The stitches and the fabric of this jacket tells me this was made in the past 10-5 years. The jacket also smells like incense, which makes me think is was cheaply made in an asian factory. I have seen some of the answers Universel Surplus has written to other people who commented on the low quality, where they write that the british military got clothes made from China. I do not believe that this was potentially made in China in the 1960s, it look more like it was made in China in the 2010-2020s.
I also cant send the jacket back, because it was an item on sale. Something that was written in an email I got after I bought the jacket. I wish it had been disclosed on the website before I bought it. I feel like I got scammed. I got the jacket and all, but its nothing like what they advertised for. The price is also crazy compared to the quality. Therefore only the 1 star.
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
Thank you for reaching out and for taking the time to share your detailed feedback.
First of all, we’re truly sorry that your experience with this jacket did not meet your expectations. We completely understand your disappointment — especially when the product received feels different from what was advertised — and we want to assure you that we’re here to help.
After reviewing the product listing more carefully, you’re absolutely right: there was an error in the dating. The jacket shown on our website is from the 1980s, not the 1960s. This was a mistake on our part due to a lack of vigilance, and we sincerely apologize for the confusion. We will update the description immediately.
Please also note that, as we purchase vintage military surplus in large batches, there can sometimes be small variations between pieces — including differences in the year of production or labeling.
To help us investigate this properly and find a solution, we kindly ask that you send us photos of the item you received — especially of the label — via email, so we can better identify and understand the issue.
Regarding returns: even if the item was on sale, you are fully entitled to return it, in line with EU consumer protection laws. We're sorry if our post-purchase email suggested otherwise — that was a miscommunication on our end, and we’re working to make that message clearer in the future.
Please reach out to us at info@universal-surplus.com with your order number and the requested photos. Our team will make sure this is resolved promptly and fairly.
We truly appreciate your honesty, and we’re committed to making this right.
Warm regards,
The Universal Surplus Team
Expensive return process, do not buy unless you're sure the item fits
I brought a pair of pants from the website, the pants in itself were of the desired quality and look, they sadly didn't fit my body shape as they were way to short in length, even though the waist fits perfectly.
The bad review is due to the process of returning the item, they charge a very high return-shipping price, meaning that if I want to return the item, I will end up with less than 50% of the actual price of the pants.
19. juni 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hi,
Thank you for your honest feedback, and we're truly sorry to hear about your experience.
We’re glad to know the quality of the pants met your expectations, but we understand how frustrating it must be when the fit isn’t quite right, especially with international or costly returns.
You're absolutely right to point out the return cost issue. It’s something we’re actively working on behind the scenes, as we know it can be discouraging. Our goal is to find more affordable and flexible return solutions for our customers without compromising the quality of service.
Thanks again for your support and for helping us improve.
The Universal Surplus Team.
Nothing special at all
Nothing special at all. More like military style fashion.
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re sorry to hear that our selection and vision didn’t resonate with you. Our approach has been to highlight how military and surplus pieces have long served as the foundation for much of menswear’s inspiration. Our goal is to make these authentic styles more accessible and appreciated beyond just utility.
We appreciate your feedback and thank you for taking the time to share your thoughts.
The UNIVERSAL SURPLUS Team.
UN SUPERBE BOUTIQUE et un accueil…
UN SUPERBE BOUTIQUE et un accueil agréable et de qualité , j'ai adoré et des pièces uniques et rares, tres bonne route à vous toutes et tous , stéphane de LYON
4. marts 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Merci pour votre visite, nous sommes heureux que la boutique vous ait plu. Au plaisir de vous y revoir !
L'équipe UNIVERSAL SURPLUS
I purchased a pair of RAF Tailor pants…
I purchased a pair of RAF Tailor pants (black) and I love them. They are in my regular rotation of outfits.
I purchased a different pair and they arrived the incorrect size and had a rip in the pants.
I let support know this and they rectified the issue immediately. They quickly responded and said they would send me a new pair right away. Solid customer service!
I am looking forward to receiving the replacement and will also post another review when I get them in the mail.
22. januar 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Thank you very much Austin!
Products are MADE IN CHINA and return…
Products are MADE IN CHINA and return costs are 25 euros! Wouldn't recommend, waste of money!
21. januar 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello Francisco,
Thank you for your feedback. We're sorry your experience didn’t meet your expectations.
Most of our products are authentic military surplus, sourced from trusted suppliers around the world. We also offer a small number of reproductions, some of which are made in countries like China. This is always clearly stated in the product description. It's also worth noting that even official military organizations sometimes choose to manufacture gear in China for economic reasons.
Regarding the return cost, as mentioned in our Return Policy (located at the bottom of our website), return shipping is the responsibility of the customer—unless the error is on our side. In such cases, we always provide a prepaid return label after being contacted by email.
If you have any questions, feel free to reach out.
The UNIVERSAL SURPLUS Team
Returned goods not refunded
I bought a jacket as a Christmas present. They shipped the wrong size and as it was close to Christmas, I chose to return the jacket and request a refund. They have confirmed receipt of the jacket over 14 days ago, but they have not refunded the money.
UPDATE 13/1/2025
They refunded the money for the jacket after I told them I had written a review on Trustpilot. They have not refunded the cost of returning the jacket.
16. december 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello Peter,
We’re truly sorry for the poor experience you had with your order. It’s true that we took far too long to process your return, and we fully understand your frustration. While this doesn't excuse the delay, the Christmas period was extremely intense and our team wasn’t yet fully prepared to handle such high volume. Since then, we’ve made improvements and are confident that situations like this won’t happen again.
After reviewing our email exchanges, we noticed that we did send you a return label with the shipping costs covered on our side, but unfortunately, it wasn’t used. Had it been used, you wouldn’t have had to pay for the return yourself. We also saw that our team sent a follow-up message that remained unanswered.
That said, we completely acknowledge that we should have caught this earlier and refunded your return costs, since the original error was on our part.
Our customer service team has just sent you an email to fix the issue and refund the return shipping costs.
Thank you again for your patience, and we apologize once more for the inconvenience.
The UNIVERSAL SURPLUS Team.
Avoid the online shop
Avoid the online shop. They sent me the wrong size. I tried to reach them by mail, Instagram, Shop app, their website chat, and never got any response. Anyway, I’m just amazed how they ignore their customers. If they are incapable to provide a minimum customer service, they shouldn’t run an online shop.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry that your experience with our customer service didn’t meet your expectations. After reviewing our email exchange, we saw that a return label was sent shortly after your first message in January, and another one less than two hours after your second message in February. That’s why we were a bit surprised by your comment and truly regret if it felt like you were being ignored.
Regarding the sizing issue, it’s true that the tag on the pants showed W32. However, as our team explained, we always measure each item ourselves rather than relying solely on the tag, as sizing can vary significantly depending on the factory or era of production.
Our last exchange ended with you saying you understood and that everything was fine—which we really appreciated.
That said, if anything was unclear or if our communication wasn’t up to your expectations, we sincerely apologize. Please don’t hesitate to reach out again if you have any further questions or need assistance.
Warm regards,
The UNIVERSAL SURPLUS Team
Mediocre quality
During their sale I bought two jackets and a pair of pants. It took three weeks to arrive while I paid for 2-4days shipping, no communication on the delay from customer service. The items are of a laughably poor quality, the fabrics are thin and cheap made in china, the seams are fraying, it is great wearing for a costume at best, none of the items would last a minute in a battle. Charging over a hundred dollar for this feels like a scam.
5. januar 2025
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry that your experience with our customer service didn’t meet your expectations. After reviewing our email exchange, we saw that a return label was sent shortly after your first message in January, and another one less than two hours after your second message in February. That’s why we were a bit surprised by your comment and truly regret if it felt like you were being ignored.
Regarding the sizing issue, it’s true that the tag on the pants showed W32. However, as our team explained, we always measure each item ourselves rather than relying solely on the tag, as sizing can vary significantly depending on the factory or era of production.
Our last exchange ended with you saying you understood and that everything was fine—which we really appreciated.
That said, if anything was unclear or if our communication wasn’t up to your expectations, we sincerely apologize. Please don’t hesitate to reach out again if you have any further questions or need assistance.
Warm regards,
The UNIVERSAL SURPLUS Team
Livraison hyper rapide
Livraison hyper rapide, produit conforme ! Militaria original rare à trouver en ligne.
22. december 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Merci beaucoup !
Super efficace
Super efficace, livré en 2 jours. Merci
Cependant, bas gauche du tailor pant esquinté, dommage. Est-il régulier que ce ces archives soient si usé ?
14. december 2024
Uopfordret anmeldelse
Quality and Customer service is poor
I purchased a Large French army work jacket during their holiday sale. When I opened the package, it looked like they didn't even bother folding the item. They just tossed it in with no care.
When it arrived, the color was not as blue and vibrant as what their website shows. It was more darker. I figured with lighting and editing the color won't be as exact so I dealt with it.
I then inspected the jacket. The quality was not that great. Threads were hanging out, there were some worn sections. I actually was going to just eat the cost and just exchange for a larger size as the large was a bit too fitted.
Emailed customer service a couple of times and got no response. I typically don't leave reviews, but after doing a quick google search on them I realized there were more customers who had the same experience that i did.
Learn from our mistakes and shop elsewhere.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello Tim,
We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you taking the time to share this feedback.
First, we sincerely apologize if the jacket wasn’t properly folded or packed with care—it definitely shouldn't have felt rushed or careless. We’ve taken note of this and will remind our logistics team to ensure better packaging going forward.
Regarding your messages, after reviewing our inbox, we saw that your first email was received on Saturday, December 7th, and we replied on Monday, December 9th, sending you all the information to create your own return label via our return portal. That said, we're sorry if it felt like you were being ignored.
As for the jacket itself, we’re sorry it didn’t meet your expectations. As mentioned in the product description, this is not a deadstock piece but a genuine vintage French work jacket—so signs of wear such as loose threads or light distressing can be present. Many of our customers appreciate these marks as part of the garment’s story and character, but we understand that this may not be what you were looking for.
On the topic of color: it's true that these jackets were produced in different factories over different eras, which can cause slight variations in fabric and tone. While we aim to represent each item as accurately as possible in our studio photos, there can occasionally be small differences due to lighting, editing, or batch variations.
Finally, regarding sizing, we always include detailed measurements in the product description to help with fit, but we’re sorry if that wasn’t clear enough or if the fit didn’t work out for you.
Once again, we truly regret that your experience with us was disappointing. Please feel free to reach back out if you’d like to find a solution—we’re here to help.
Warm regards,
The UNIVERSAL SURPLUS Team
Beware of fake reviews in their favor. Customer service is for sure TERRIBLE
THEY sent my package to the wrong address and are insisting that it’s my fault when I have never seen the address they shipped it to. They refuse to send me my money back or resend my package. Worst shopping experience. BEWARE OF FAKE REVIEWS IN FAVOR OF THEIR WEBSITE !
5. december 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello Sir,
We are truly sorry for the inconvenience you’ve experienced and for the frustration caused. We value our customers from all over the world, and Americans have always been one of our most important client bases. After reviewing our records, we’re still unsure what exactly went wrong, as our system automatically processes the shipping addresses, and we never manually change or add addresses. We’ve reached out to Shopify to investigate whether there may have been an issue on their end, as sometimes technical errors can occur.
Regarding the incorrect shipping address, we understand how upsetting this is, especially given the time it takes to resolve such issues. Unfortunately, there are strict rules about how long a package needs to stay with UPS before being returned, which is why the process can sometimes take several weeks. However, as soon as we received the returned package at our office, we immediately processed your refund on the same day.
We truly regret that your shopping experience was disappointing and apologize again for any inconvenience caused. If there’s anything else we can assist you with, please feel free to reach out.
Best regards,
The UNIVERSAL SURPLUS Team
belle selection et super service client…
belle selection et super service client !
13. november 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Merci beaucoup !
Sélection militaire au top
Une expérience d'achat vraiment excellente ! Le site propose une vaste sélection de produits, super découverte, je recommande!
22. november 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Merci beaucoup pour le soutien !
Best pants !!
Bought 3 pairs of pants last month, they are now my favorite ones ! Shipping was fast and customer service was good !
Thank you US !
9. oktober 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Merci pour le commentaire Killian !
It's not a bad shop
It's not a bad shop, it's just a little missold.
Bought a navy jumper and raf tailor pants. Very happy with the jumper, good size, comfortable, and keeps you warm. The tailor pants also do fit.
The issue is with the trousersthat it's not surplus, it's made in China. The actual cut could be considered fine if that was what was actually advertised, but the waist is too low, isn't fully what was expected of surplus, and does really match expectations of what you'd see from other surplus providers.
Other items may be better, but for now, avoid the trousers at very least.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello Brett,
Thank you so much for your honest and fair review—it’s always appreciated and helps us improve.
We’re really glad to hear you’re happy with the navy jumper, and that the RAF tailor pants fit well, even if they didn’t fully meet your expectations.
Just to clarify, most of our products are indeed authentic military surplus, carefully sourced from trusted suppliers around the world. In this specific case, the Black RAF Tailor Pants you purchased are actually genuine surplus items—manufactured in China by order of the British Army itself. It might sound surprising, but even official military organizations sometimes outsource production to countries like China for economic and logistical reasons.
That said, we completely understand how this may have felt unexpected if you had a different idea of what “surplus” usually looks or feels like. Your feedback is really valuable and we’ll make sure to keep this in mind when reviewing how we present and describe certain items.
Thanks again for your support, and don’t hesitate to reach out if you have any other questions or need help with anything.
The UNIVERSAL SURPLUS Team
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