Ordered two items, one of which I didn't like (quality not what I was expecting for a £61.00 item) so decided to return that single item. I don't mind paying a reasonable amount to return an item (a... Se mere
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Se, hvad kunderne siger
Bought surplus French army shirts (supposedly) for 16 euros each. Instead what I’m shipped is 3 euro sols imperial shirts, ultra cheap crap. I wish I was kidding….. would not recommend purchasing anyt... Se mere
Loved the shop overall ! Special mention to Nora who was so nice and took the time to make sure I got everything I wanted, I even learned a lot about military surplus. Recommended 5/5
Je suis tombé par hasard sur la boutique à Paris et j’ai tout de suite été intéressé par les escape maps. Le vendeur, David, m’a déroulé un véritable cours d’histoire. J’ai finalement commandé sur l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
UNIVERSAL SURPLUS is a Paris based retailer established in 2012 and specializing in vintage military clothing, uniforms, and workwear. With a physical store in Paris and a growing online presence, the brand offers a curated selection of authentic surplus pieces that combine quality, durability, and timeless style. Alongside our vintage inventory, we develop our own line of military and workwear reproductions produced with a high level of accuracy and built to meet modern standards. Universal Surplus serves collectors, fashion enthusiasts, and anyone seeking reliable and functional apparel with genuine military heritage.
Kontaktoplysninger
5 Rue Réaumur, 75003, Paris, Frankrig
- 01 86 04 12 97
- info@universal-surplus.com
- universal-surplus.com
2,6
Under middel
77 anmeldelser
Har besvaret 88 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wonderful hbt cargo pants
Wonderful hbt cargo pants ! Fast delivery
16. november 2024
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Thank you very much! happy youlike your Cargo pants
Qualité conforme à la description du…
Qualité conforme à la description du produit.
Très bon service client et qualité de communication remarquable !
18. november 2024
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Merci beaucoup pour le soutien!
Universal SurPLUS ULTRA
J’ai passé commande deux fois sur ce site, les produits sont nickels, très satisfait de la qualité, livraison rapide aucun soucis sur les tailles ou l’état des articles, il y a des pièces assez rare super intéressantes !
Top ✨
18. november 2024
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Merci Octave!
Le meilleur site de surplus militaire 🔥🔥
J’ai récemment acheté un pantalon tailor pants et un pull, et je les adore ! La livraison a été rapide et les articles correspondent totalement à ce que j’ai commandé.
Je recommande à 100% 👌
8. november 2024
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Merci beaucoup, Olivia ! Ravís que le pantalon et le pull vous plaisent.
Absolute Disaster – Avoid at All Costs!
This has got to be the most appalling shopping experience I have ever had. From start to finish, Univer Surplus managed to fail in every imaginable way. First, the communication was non-existent. I tried reaching out multiple times through email and their so-called customer support line – and let me tell you, I would have had more luck getting a response from a brick wall. When they finally decided to respond (days later, mind you), their answers were vague, dismissive, and didn’t even address half of my questions. It was like talking to a bot programmed to frustrate customers.
But the real nightmare began when my package arrived. I was expecting high-quality, original deadstock materials as promised. What I got instead were laughable, cheap Chinese knockoffs that looked like they had been dragged through a trash heap. The items were damaged, with torn seams and discoloration that was beyond repair. Calling this “deadstock” is an insult to the term. It was blatantly clear that these goods were the lowest-quality rip-offs, the kind you’d be embarrassed to admit you paid anything for, let alone what Univer Surplus charged.
And speaking of price – the absolute audacity! I found the exact same knockoff items on other sites, priced at a third of what I paid here. It’s infuriating to realize how blatantly this company preys on its customers’ trust, selling shoddy products for outrageous markups. I feel like a fool for falling for it and won’t be making the same mistake again.
Save yourself the frustration, disappointment, and financial loss. Univer Surplus isn’t just a bad retailer – it’s a shameless scam. Avoid them like the plague.
15. november 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry your experience didn’t meet your expectations, and we appreciate you taking the time to share your feedback. We understand how frustrating this must have been.
We’ve taken past reviews seriously and made meaningful improvements to both our customer service and logistics to avoid situations like this. We’re sorry that wasn’t reflected in your case.
Regarding the product: we always aim to be transparent. The origin, condition, and type of each item—whether vintage, used, or deadstock—are clearly detailed in our descriptions. As for pricing, we regularly review market rates to stay fair. If you found a lower price elsewhere, it may have been wholesale or a different condition.
We regret that your experience left you disappointed. Our intention is never to mislead, but to offer genuine and unique surplus at the best value possible.
Best regards,
The UNIVERSAL SURPLUS Team
I think there is an intern working in sales
The website said the item was available. I ordered it and a few days later I got a message saying the item was not available. I then decided on something else and was told that the item was back in stock. In the end I got something completely different to what I wanted. I ordered a hat and it was a jacket. I never ordered from the website again and I don't recommend it to anyone!!!!!
15. oktober 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry for the mistake and the frustrating experience you had. You’re right—this was entirely our fault, and we sincerely apologize for sending the wrong item and not providing the support you deserved.
As a growing company, we’ve been working hard to improve both our logistics and customer service to avoid situations like this in the future. Your feedback is important, and we’re using it to help us do better.
Thank you for taking the time to share your experience.
The UNIVERSAL SURPLUS Team
got my refund
bought a jacket and beanie. the beanie was a keeper but the jacket had to be returned. they have received the returned jacket but now there is complete radiosilence.
UPDATE!
I didnt think I would recive my refund but I just did. so instead of giving a really poor review I have changed it. The biggest problem is the lack of communication though.
11. oktober 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello Morten,
Thank you for your honest feedback and for updating your review. We sincerely apologize for the lack of communication regarding your return and understand how frustrating that must have been. We’re glad to hear that your refund has been processed and that you were satisfied with your beanie.
Your comments are very valuable, and we’re working to improve our communication so this doesn’t happen again. We hope to have the chance to serve you better in the future!
Bests regards,
The UNIVERSAL SURPLUS Team
Single worst online retail experience…
Single worst online retail experience ever. No follow through on exchanges, refunds, or new orders. Most everything they have can be found on eBay for half the price anyway
13. oktober 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re very sorry to hear about your experience. It’s true that during that period, we faced structural and logistical issues that we have since addressed and improved over time.
Regarding pricing, we understand that it can be frustrating to see lower prices on marketplaces. However, these platforms often feature individual sellers who don’t have the same overhead costs as businesses. While we may not always be able to match those prices, we strive to offer fair value through curated selections, quality control, and customer service.
Thank you for your feedback—it helps us continue to improve.
The UNIVERSAL SURPLUS Team
Took ages to ship my stuff and im…
Took ages to ship my stuff and im waiting for over a month for my refund they own me a lot of Money.
And now they don't answer.
15. august 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello,
Thanks for reaching out. First of all, we want to sincerely apologise for the delay in shipping and the overall frustration this situation has caused. We clearly didn’t meet the level of service you should expect from us, and we’re sorry for that.
Regarding your refund, it has been processed on our end.
If there's anything else that needs to be resolved, please contact us on this adress: info@universal-surplus.com
Once again, we’re sorry for the lack of responsiveness and the trouble you’ve experienced. We truly appreciate your patience.
The UNIVERSAL SURPLUS team
The absolutley worst shopping…
The absolutley worst shopping experience one could imagine.
1. Took long time for the arrival, no answer
2. Recived the wrong size, no answer
3. Sent it back with my own money becuase the didnt sent me a parcel and no answer until I have sent it.
4. Took a looooong time for refund but would not recive the whole refund. So I have been asking 10 time and they always answer we will do it but no progress. Bought the Jacket in July and still no refund in october. They are delusional
18. september 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello,
We’re truly sorry to hear about your experience and completely understand your frustration.
At the time of your order and return, we were in the middle of relocating our warehouse. Although this is not an excuse, the move took longer than expected and unfortunately caused major delays across all our processes, including returns and customer service. We are really sorry for the inconvenience this caused you.
We also recognize that communication during this period was not up to standard, and we sincerely apologize for the repeated delays and confusion regarding your refund.
That being said, we are happy to confirm that your refund has now been fully processed.
If you have any further questions, please feel free to reach out to us at info@universal-surplus.com, we’re here to help.
Thank you again for your patience and for sharing your feedback.
The UNIVERSAL SURPLUS team
Buyer Beware
I ordered one beanie via Apple Pay and unfortunately my payment went through before I saw that flat rate shipping is £20 - which is fine for larger items but for a BEANIE?! Absolutely absurd.
I emailed them immediately with a request to cancel my order but didn’t hear back until the day my beanie was meant to be delivered, when they told me I could post the item back at my own expense.
Once I opened the parcel the beanie STANK of vintage storage must and took several washes to become useable.
To date they haven’t responded to my email asking for clarification and help.
If I were you I’d avoid like the plague. Absolutely atrocious customer service, insanely pricey shipping, and very smelly products.
20. september 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello Sir,
We’re truly sorry about your experience and everything that happened throughout your order. After carefully reading your message and reviewing the situation, it’s clear that our service wasn’t at the level we aim to provide—and we fully acknowledge that.
From the confusion around the flat-rate shipping to the delay in our response and the condition in which you received your beanie, this is not the standard we strive for. The way your case was handled is not normal and absolutely not acceptable by our internal standards. We’ve since worked hard to address the gaps in our customer service to ensure this kind of situation doesn’t happen again.
What really stood out to us is your attitude throughout the exchange. Despite your disappointment, you remained respectful and constructive in your tone—and that’s something we deeply value and want to highlight. Your fair message helps us see clearly where we need to improve, and we’re genuinely grateful for it.
We know we’ve made mistakes, and we’re committed to doing better. Our goal is to provide a service that reflects our values—transparent, fair, and respectful of our customers’ expectations.
Thank you again for taking the time to share your experience.
The UNIVERSAL SURPLUS team
Charges 30€ for two day delivery (no…
Charges 30€ for two day delivery (no other option available) takes almost 2 weeks to delivery it. I complain to customer service and get a sassy response. Never experienced anything like it.
17. juli 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello Jones,
We’re truly sorry to hear about your experience — this is absolutely not the level of service we aim to provide. We understand your frustration, especially given the delivery fee and the unexpected delay.
Please know that we’re actively working on improving our shipping options to make them not only more reliable but also more affordable, as we want every part of the experience to meet your expectations.
Don’t hesitate to come back to us so we can look into this more closely and do our best to make things right.
Thank you for your patience and for bringing this to our attention.
The UNIVERSAL SURPLUS Team
Amazing job guys
Amazing job guys, I bought the raf tailor pants in the 3 colors amazing rugged products. I’ve read than the customer service was chaotic but they wrote a disclaimer on Instagram. They have to move their warehouse last summer during the Olympics.
1. september 2024
Uopfordret anmeldelse
Chaotic business, very slow Customer Service
After waiting for more than two weeks for my order to ship, I tried to contact their customer service via e-mail. No response. Finally, a few days later, my order was shipped, but when it arrived, 2 of the items were completely the wrong size and one was a different item alltogether.
Trying to reach customer support was a complete nightmare. No response until I finally decided to get PayPal involved, and from then on different people have been messaging me and responding to my messages.
Instead of the requested replacement items (after a few more days of silence and then finally receiving a return lable), I received a message that my returned goods had arrived at their warehouse and I would be receiving a refund minus the shipping costs for the return. So they want me to pay for their mistake?
I frankly have given up at this point. This has been going on for three months.
Their website is also partly messy/unstructered. Descriptions are not always consistent, availability changes while items are in your shopping cart. They have pretty pictures some nice products, but clearly, their focus is mostly on appearance and marketing. Shame!
18. september 2024
Uopfordret anmeldelse
Besvarelse fra UNIVERSAL SURPLUS
Hello Sir,
Thank you for your detailed feedback, and we’re truly sorry for the experience you’ve had.
We fully understand how frustrating it must have been to face delays, receive incorrect items, and experience difficulties reaching our customer service. This is clearly not the experience we want to offer, and we sincerely apologize for all the inconvenience caused.
At the time of your order, we were facing internal disruptions that unfortunately impacted our service quality, including shipping delays, communication lapses, and return handling. While this is not an excuse, it explains some of the disorganization you encountered, and we deeply regret that it affected your experience.
Regarding the return costs: if the error was on our side (wrong items or wrong sizes sent), you should absolutely not have been charged for the return shipping. We apologize for this misunderstanding. Please contact us directly at info@universal-surplus.com, and we will make sure you are properly refunded for the return shipping costs.
We also take your feedback about our website very seriously. We are actively working on improving our structure, product descriptions, and overall shopping experience to better serve our customers.
Thank you again for bringing these issues to our attention. We are committed to learning from them and improving.
The UNIVERSAL SURPLUS team
Great military surplus
Great military surplus, great condition, it was a bit longer than expected but it’s totally fine, the wait is worth it !
17. september 2024
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Amazing curation
Amazing curation, I bought a M47 jacket amazing condition. fits perfectly thanks a lot .
17. september 2024
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Wrong size, broken zipper, no response. Got refunded eventually.
Send me pants in the wrong size, with a broken zipper. After reaching out for a solution, no response.
18-09-2024. Sent the damage pants back, still no response (after more than a week) whatsoever.
20-09-2024. Got a refund (including the delivery costs). Also they offered me a 10% discount on the next delivery. Eventually resolved. They need to be way more precise with what they send (that is: in good codition and in the right size) but mostly, need to be way more responsive.
10. september 2024
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Besvarelse fra UNIVERSAL SURPLUS
Hello,
Thank you for your feedback, and we're glad to hear that the issue was eventually resolved.
We sincerely apologize for the inconvenience caused, receiving the wrong size and a damaged item is clearly not acceptable, and we completely understand your frustration.
We also recognize that our response time was not up to standard at that time, and we have been working hard to improve both our communication and the accuracy of our shipments.
Thank you again for your patience and for bringing this to our attention. We hope to offer you a much smoother experience in the future.
The UNIVERSAL SURPLUS team
Fast shipping and good sizing
13. september 2024
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Excellent brand !
I bought an Universal Surplus sweater for my brother for Christmas, and it was by far the best gift! The quality is amazing, and he loves it. He wears it all the time now, and I’m really happy I chose this brand.
10. december 2023
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Amazing quality
Amazing quality of German army trainers ! Great customer service for exchange .
2. september 2024
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Besvarelse fra UNIVERSAL SURPLUS
Thank you, Paul! We're happy to hear that you’re pleased with both the GATs and our customer service.
The UNIVERSAL SURPLUS team
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