UnaliWear Anmeldelser 

206
•
TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

Some great features, but some not so great. I like replaceable batteries without removing watch, and would suggest 3 extra. As I've had some experience in the digital products world with watches... Se mere

Bedømt til 5 ud af 5 stjerner

Jake and Joseph did a nice job during setup. Joseph was very patient. Like connection through WIFI and the ability to fine tune volumn and other settings. Call center seems good during test calls a... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The agents respectively gave me information and answered my questions. I was given call back number. When I called the response was quick. There are only a few agents. If they were talking with som... Se mere

Bedømt til 5 ud af 5 stjerner

I live remote and your company had some difficulty connecting to my WIFI. Your rep, Eddie was terrific...stayed with it over several days till we were connected....explained all I need to know...re... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Producent af medicinsk teknologi

Om UnaliWear

Skrevet af virksomheden

UnaliWear makes the Kanega Watch – the only medical alert/life safety watch with automatic fall detection/response that you can wear 24/7, never having to remove to charge.

Get round-the-clock help from a live agent through your watch – like having an emergency concierge on your wrist at all times. Get help for major emergencies (EMS, police, fire) and minor emergencies (neighbor or relative). The agent speaks to you through your watch or, if you are not responsive, gets you the help you need. The watch can be activated via the help button, via voice, or automatically via fall detection.

The Kanega Watch exclusively features RealFall™ technology, specifically designed to automatically activate on actual falls and limit false fall alerts.

Top rated after extensive industry testing by the NY Times/Wirecutter, the National Council on Aging, PC Magazine and many others.

Goes where you go (bed, shower, out shopping and around the country) with GPS. Fully set up by our company prior to shipping, so it works out of the box – no in-home set up required.

Download Brochure Customer Experience Video Visit Web Site


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

206 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Svarer typisk inden for 48 timer

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4,5

Alle anmeldelser

(206)

60 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Unaliwear poor customer service & not made for dementia customers

Unaliwear watch is not made for elderly people with dementia. Watch is too complicated for my mother to take batteries out and she broke them more than once. Every new battery is $50.00. We were told we purchased the watch for $149.00 plus a 50.00 set up fee in Aug 2023. After cancelling her watch and finding a new service for my mother. We were told we had to return the watch. Unaliwear then charged us $60.00 for the return of the watch. Beware of poor customer service. Plus watch will alert a fall all the time even if just sitting at the table!!

31. juli 2024
Uopfordret anmeldelse
UnaliWear-logo

Besvarelse fra UnaliWear

We are really sorry for this wearer's experience. We have many wearers with various levels of dementia who find the Kanega Watch to be the best solution for their needs. Not needing to remove the watch to charge, ever, allows for consistency of wearing that can really benefit all wearers and specifically those with dementia. In addition, we are also able to customize the watch settings remotely to meet the specific needs of each wearer. For example, for many wearers with dementia, we turn off the voice activation feature on the watch - critical for those who are unlikely to remember the watch's "wake word" for voice activation (the wearer's experience with the watch alerting while sitting on a table was most likely due to voice activation). Replacement batteries due to breakage do cost $36.95 + $12.50 S/H (though we replace the first broken battery for free, as a courtesy). Batteries that simply start to lose their rechargeability, usually after approx. 2 years, are replaced for just the $12.50 S/H charge. Prior to May of 2024, the watch was not sold. The buyer did not own the watch but paid a set-up fee and was required to return the equipment in working order when cancelling the service. The buyer returned the equipment and pieces were broken, requiring the charge experienced. The wearer wore her Kanega Watch regularly for nearly a year prior to canceling service and returning. We hope she and her family find an alternative that offers the 24/7 peace of mind that we seek to provide all our wearers.

Bedømt til 5 ud af 5 stjerner

Best alert device out there

- After looking for over a year for an alert watch for my wife, a friend told me about the Kanega. It has every feature most people could want in addition to an innovative and unique battery system. I was so impressed with it that I even bought one for myself so I could try it out. I was not planning to test the fall protection feature but, due to a bump in the sidewalk, I verified that it works very well. I supplied the answers to several questions to UnaliWear, which they put into the watch and it worked straight out of the box. It required no computer skills. It has more futures than I could easily list here so I recommend the UnaliWear web site. It was very evident that the inventor developed it for a loved one.

- Henry R. Streiffer

20. juni 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I was charged for a defective watch…

I was charged for a defective watch when it was returned in working condition. I removed the batteries, packed it in a METAL watch box with foam packing, and packed it in shipping peanuts. In addition, the watch never worked for me. It went off constantly with false alarms and never once when I actually fell.

29. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I'm a health insurance agent who…

I'm a health insurance agent who specializes in Medicare. I've done a lot of research on these types of devices & decided on this watch for my loved ones. We love that this watch is easy to use-right out of the box with very little set up. It's water resistant & can be worn in the shower, so you never have to take it off. It's discreet, looks just like a regular watch. We've had great experiences with customer service & the test calls we have done. The representatives of the company have gone above & beyond to help & answer all our questions. Very happy with this product & so glad it exists!

15. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Highly recommend

I am 80 years old and quite active. I had no interest in a pendant and didn't want or need all the features in an Apple Watch. The Kanega Watch is perfect! I can wear it everywhere, all the time and feel protected and safe, even in the shower. I've only fallen once (so far!)) and it worked. I didn't need help from the agent who spoke to me through my watch, but it was a great test! I have called through the watch to an agent to contact my neighbor for help and, again, it worked perfectly. So happy I have this watch. Highly recommend it and the company/service.

6. april 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic Medical Alert System with Stellar Customer Service

My Mother-In-Law has had her Kanega Watch for a few years now and loves it (we do too)! It's easy for her to use and wear and of course it give us all peace of mind. The customer service is always stellar! They are quick to respond and help any way they can. We all highly recommend the Kanega Watch!

21. marts 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Totally worth it

I got the Kanega Watch because I did not want to wear something around my neck but wanted to be protected from falls and other emergencies. It works as advertised - I have fallen several times and the watch has detected the fall and connected me directly with a rep and they contacted EMS when I need them to. I really like the watch and love the fact I never have to take it off to charge. Batteries are easy to change out, as well. Highly recommend!

8. december 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

love my Kanega from Unali

I have been wearing a Kanega watch from Unali for over a year 24/7, 365. Every contact I have had with customer service has been positive: prompt, courteous and helpful. The watch is absolutely the best choice for anyone who needs fall-detection-- the watch actually responds to me--no effort on my part to reach a real person--the person talks to me as soon as the watch detects a fall. And the watch reads my movements, and has learned to detect an actual fall. Another plus: I don't have reliable cell-signal where I live, and the watch also works on WIFI. The batteries are very easy to change daily as required. However, a wearer who has dementia would need help with that. You may pay a little more for this pretty watch than you will for that ugly pendant around the neck that requires the wearer to find, and push, that button to get help, but overall, the Kanega watch is well worth the money. I may sound like a salesperson, but I am just a well-satisfied Kanega-wearer.

3. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I fell 2 months ago and broke my left…

I fell 2 months ago and broke my left femur. I was so lucky to have been wearing my Kanega Watch. It saved me because it was able to detect my fall and immediately send an ambulance to my residence. I am grateful for my Kanega Watch.

17. august 2023
Uopfordret anmeldelse

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