Ultiself Anmeldelser 

Charged after confirmed cancellation - not visible as Apple subscription

I requested cancellation and received written confirmation from Ultiself that the cancellation process had started and that no further charges would be made to my card.

Despite that, Ultiself.app charged my card again.

This is especially concerning because the subscription does not appear in my Apple subscriptions. My Apple purchase history only shows Ultiself as a free €0.00 app download, while the actual charge was made separately through Apple Pay / Apple Wallet.

I have not been using the subscription and now have to dispute the charges with my bank. I have also contacted Ultiself again requesting a full refund and written confirmation that the subscription is cancelled.

I will update this review if Ultiself refunds the charges and confirms that no further payments will be attempted.

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Update: I have now emailed Rebecca, Head of Customer Support, directly at the address provided by Ultiself in replies to similar billing complaints. I included the cancellation confirmation, bank charge screenshots, and Apple purchase history showing only a free €0.00 app download with no Apple-managed subscription.

I am waiting for written confirmation of cancellation, refund of the charges made after cancellation, and confirmation that no further payments will be attempted.

Although the initial interface was a little daunting, I soon got used to it. I used the app to help curb my drinking and it was successful. My drinking has reduced substantially. I didn’t think it would be so easy.

I had an issue with an automatic renewal I didn’t want. Contacted support, and Nick responded within hours. He canceled my subscription, issued a refund, and even upgraded me to lifetime access. One of the best support experiences I’ve had with any app. Thank you!

Unless you want to keep getting charged after you cancel your subscription, DO NOT purchase this app. I canceled and received a charge after canceling. I contacted the company thinking their customer service might actually be helpful and they basically blamed it on Apple and said they couldn’t help me.

Emma est géniale
L’application est très utile

SCAM. They somehow charge me $50 per month via Applestore, despite there's no such an app anymore on Appstore.
Just blocked my card and raised a dispute with my bank.
Be aware and NEVER touch it.

THIS IS A SCAM. DO NOT TOUCH THIS APP. They are billing me NZ$150 per month without my authority and there is no way to cancel. Their automatic email responses are weird and showing up in Arabic script. I even cancelled my debit card to stop them, but they managed to charge me again on my new card via the Apple app store. I have now cancelled my card again, lodged a dispute through my bank and Visa, and the merchant link to the Apple store has been removed. DO NOT TOUCH THIS APP IT IS A COMPLETE SCAM!!

Sehr nette und schnelle Kundenbetreuung von Nick. Mein Problem wurde ernst genommen und ich konnte mich sehr schnell mit ihm einigen. Vielen Dank

The app has a lot more going for it than one thinks at the offset. Thanks Michael, for your prompt assistance during this journey! This has become very beneficial!

I am thankful for such a wonderful experience with the Ultiself app. It became my friend, my alarm ⏰️, my mirror, my notebook ect. Due this app I became more calm, organised and self friendly.
Separate gratitude to Emma, who is wonderful communicating person and always ready to help.
Thanks a lot ❤️

Cancelled in the first week of free trial. It shows in Google play as not being a subscription, shows on there app as no subscription. Been charged twice now at close to £40 a time. Not heard back from email I sent them.

Hello , I’ve been charged by ULTISELF on 20th April 2026 for US$ 49.93 and I felt bad because I did not subscribe with them. I contacted Rebecca of the ULTISELF team and her immediate response and action just blew me away.
In a professional way that accepts criticism and aspires for customer satisfaction she explained how it happened , and I was truly convinced by her explanation , she also accepted my criticism of their subscription management and explained that they are working on improving it and finally she promised that wrongly debited amount has already been recredited to my credit card but it might take a few days to show in my account .
Today the amount was refunded to my card account , and I want to thank the ULTISELF team , specifically Rebecca for her patience and her immediate answer to my inquiries ,she even offered her assistance in anything I needed through my journey with their App which I’m now starting to enjoy and finding it very beneficial if you want to practice organizing your time and creating habits .
Thanks again ULTISELF team and of course Rebecca , keep improving and keep helping people through your App.

charged €49.99 for FREE TRIAL scam - it's a thinly-veiled fraud. i signed up for Free Trial, got an 'error occured' then charged a year's subscription. immediately i requested a refund with no desire to use the app as after this it is in conflict with 'well-being'. nick from utiself responded with AI like answers that invalidated the unauthorised payment, re: 'terms of purchases and upgrades clearly stated' but they were not. didn't even appear. apple is complicit in affililiating apps charging people unlawfully and bounce customers off each other with no resolution. because ive gone to trustpilot i'll probably receive a generic response from 'nick' or rebecca' saying they've emailed with the same old jargon - they can't refund, only apple can. utiself took my money unlawfully via free trial dupe so please pay it back. sick of the back and forth emails.

Subject: Unauthorized Charges – Urgent Refund Request

Hello,

I am being charged $49.93 by ULTISELF.APP for a subscription I did not knowingly agree to.

The app is not listed in my Apple subscriptions, and I deleted it immediately after downloading. Despite this, I have now been charged twice.

Please:

1. Cancel any active subscription linked to my card immediately
2. Confirm that no further charges will occur
3. Issue a full refund for both charges

If this issue is not resolved promptly, I will proceed with a dispute through my bank.

Thank you.

​Setting up and managing my Utiself account has been a seamless and intuitive experience. The application is user-friendly and highly efficient, making it easy to stay organized.

​A special thank you to Emma for her incredible assistance; her support was professional, fast, and genuinely helpful. Exceptional service and a fantastic app!

Impossible to cancel subscription. You have to write an email to cancel but they dont answer...until I posted my comment here! They finally reacted and cancelled my subscription. Now satisfied. They should facilitate cancellation on the app which is good. Thats unfortunate.

Thanks for your quick and fantastic support Emma and team. It made life that much better 😁

This app has been really helpful in my life. It is a good, solid product. And the customer service has been terrific. Nick has taken care of everything I need quickly and efficiently. He has been great. Highly recommend.

Pague online un curso para ser proactivo de esta aplicación. Hoy dos meses después me hicieron un cargo de $1,258 pesos que NUNCA autorice. Leí críticas espantosas de miles de personas a las que engañaron de la misma manera haciéndoles cobros mensuales. Ya cancelé mi cuenta. Por lo que pido que respondan sobre este cargo y espero que sea el último para no sufrir más cargos de esta aplicación engañosa

Bonjour
Je viens de m’apercevoir que j’ai été prélevé de 49,93€ ainsi que 9,92€.
Je n’ai contracté aucun abonnement et encore moins pour donner mon accord pour une telle somme.
Merci d’effectuer le remboursement ainsi que la résiliation.
Bien à vous