Après demande de remboursement des sommes supplémentaires prélevées, je viens de voir qu'elles vont m'être remboursées. Bonne réactivité, en 3 jours j'obtiens le remboursement. Je poursuis les cours e... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Hier das gleiche Problem, 1 Abo abgeschlossen, ein weiteres in Höhe von 57,00 Euro ohne meine Zustimmung mit abgebucht. Hab mehrfach E-Mails bzgl. Widerruf versendet und bis dato keine Rückmeldung erh... Se mere
Virksomheden har svaret
I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dea... Se mere
Virksomheden har svaret
The team is absolutely marvelous, im not great with apps and sunscriptions They helped me get set up and an opertunity to learn how it all works. They truly are dedicated to helping people get over... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Ultiself
Skrevet af virksomheden
Ultiself is a user friendly, actionable app that uses a science backed approach to create your optimal routine & build the best you.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
If you have any problems at all regarding the app, billing, your subscription or anything else PLEASE EMAIL VIPSUPPORT@ULTISELF.COM and we will resolve your problems FAST.
Kontaktoplysninger
2,8
Middel
976 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scammers and criminals
Scammers and criminals. I have never signed for anything nor even have the app and have just noticed that I wss charged 49,93$ for 3 times, so almost 150$… So so disgusting that such scammers steal money via fraud business… 🤮
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hello, I’m Rebecca from the customer support team, and I’m really sorry to read your message. I understand how upsetting it must be to see unexpected charges, especially if you don’t recall signing up. Please contact me directly at rebecca@ultiself.com with any details you may have (such as the email used or a screenshot of the charges), so I can investigate this for you and make sure everything is properly resolved.
Signed up for Ultiself
Signed up for Ultiself, a self-improvement/habit-tracking app promoted on Facebook, for an agreed $7. Within minutes, three further charges were attempted back to back — $42.86, $42.86, $0 — none authorized by me. I caught it in time to stop all three, but had to cancel my card entirely to make sure they couldn’t keep trying. Received nothing for the $7 either.
This isn’t a one-off. Scrolling through other reviews here, the pattern is identical: small initial charge, then a burst of unauthorized attempts, no working cancellation process, and a scripted “contact support” reply that goes nowhere. This looks less like a billing glitch and more like a deliberate tactic.
Apps like this market themselves around mental health, habits, and self-improvement — often reaching people who are already struggling and looking for support. Repeatedly attempting unauthorized charges against that audience is exploitative. Don’t link a real card. If you already have, check your statement now and consider cancelling it before they try again.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hello, I’m Rebecca from the customer support team, and I’m truly sorry to read about your experience. I understand how concerning this situation must feel. What you’ve described is not the experience we aim to provide, and we take these concerns very seriously. We would really like to review your case in detail, check what happened with the attempted charges, and make sure everything is fully resolved for you. Please contact me directly at rebecca@ultiself.com with the details of your account or the transaction, and I will personally look into this and assist you further.
Arnaque ! Ne téléchargez surtout pas cet application
Ultisef est une application qui n’a pour seul but que de soutirer de l’argent à ses utilisateurs.
J’ai télécharger l’application et en l’espace de quelques minutes, j’ai été débitée de plus de 60 euros…les options pour les abonnements sont mensongères et il faut envoyer un email au service client pour se désabonner…
L’application est complètement inutile et compliqué à utiliser.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Bonjour, Je suis Rebecca du support client, et je suis sincèrement désolée de lire votre expérience. Je comprends parfaitement votre frustration concernant les frais et le fonctionnement des abonnements. Ce que vous décrivez n’est pas l’expérience que nous souhaitons offrir. Nous prenons cette situation très au sérieux et souhaitons vérifier votre cas en détail afin de comprendre ce qui s’est passé et vous aider à trouver une solution. Je vous invite à nous écrire à rebecca@ultiself.com avec les informations liées aux prélèvements afin que nous puissions examiner cela rapidement et vous assister.
Habe ein 4 Wochenplan für 8,99 Euro…
Habe ein 4 Wochenplan für 8,99 Euro angeklickt. Es wurden 3 Beträge abgebucht, insgesamt 130 Euro. Unglaublich
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hallo, ich bin Rebecca, Head of Customer Support bei Ultiself. Ich verstehe, warum Sie beunruhigt sind, wenn Ihnen mehrere Beträge berechnet wurden, obwohl Sie nur den 4-Wochen-Plan ausgewählt haben. Wir möchten Ihren Fall sorgfältig prüfen und nachvollziehen, was passiert ist. Bitte schreiben Sie mir direkt an rebecca@ultiself.com und teilen Sie die mit dem Kauf verknüpfte E-Mail-Adresse sowie die Details der Abbuchungen mit. Ich werde persönlich dafür sorgen, dass Ihr Anliegen schnellstmöglich geprüft wird.
Uriself mna volé 89€
Uriself mna volé 89€, 1 mois après un essai non concluant a 18€... ils m'ont prélevé 89€ sans me prévenir... je vais porter plainte contre eux et engager une procédure judiciaire. Je pense que ce service est une arnaque : fishing CB. J'attends leur réponse.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Bonjour, je suis Rebecca, Head of Customer Support chez Ultiself. Je comprends pourquoi cette situation vous inquiète, surtout si vous avez constaté un prélèvement que vous ne vous attendiez pas à voir. Nous prenons ce type de signalement très au sérieux et souhaitons examiner votre dossier avec attention. Je vous invite à me contacter directement à l'adresse rebecca@ultiself.com en indiquant l'adresse e-mail utilisée lors de votre achat ainsi que les détails du prélèvement. Je veillerai personnellement à ce que votre dossier soit étudié rapidement et que vous receviez une réponse claire.
I signed up they took three payments…
I signed up they took three payments $57 $18.64 and $47 none of these amounts are what I agreed to. I received no login details or any communication from them.
Through trust pilot I found an email and have had generic response which is not good enough. I have no idea if they are going to take more money. I’ve contacted the card and because it’s Mastercard you have to wait 30days to query it I’m fuming 😡
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can understand why you'd be so concerned after seeing multiple charges you did not expect and not receiving the account information you were looking for. We take situations like this very seriously and would like the opportunity to review your case in detail. Please email me directly at rebecca@ultiself.com with the email address that may have been used for the purchase and the details of the charges. I’ll personally make sure your case is prioritised and that you receive a thorough response as soon as possible.
I have just discovered recurring…
I have just discovered recurring monthly charges from Ultiself but with no record of having paid for a monthly subscription. What’s going on?
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would raise concern. We'd like the opportunity to review your account and clarify what happened. Please email me directly at rebecca@ultiself.com with the email address that may be associated with your purchase and the details of the charges. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
Emma is responding quickly and tries to…
Emma is responding quickly and tries to help
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Thank you for your kind review! We're delighted to hear that Emma responded quickly and was able to help. I'll be sure to share your feedback with her. We truly appreciate your support and are always here if you need anything else.
Emma du service client particulièrement efficace
Après paiement ce que je pensais être un essai non transformé j'ai eu le désagrément de voir qu'il s'agissait en fait d'un prélèvement futur mensuel
J'ai Aussi exposé mon problème à Emma du service clients qui a été particulièrement efficace ,courtoise et agréable et qui a résolu immédiatement la situation
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Merci d'avoir pris le temps de partager votre expérience. Nous sommes heureux d'apprendre qu'Emma a pu vous accompagner avec efficacité, courtoisie et professionnalisme, et qu'elle a su résoudre votre situation rapidement. Nous lui transmettrons avec plaisir vos compliments. Merci également pour votre confiance et votre retour.
Hier das gleiche Problem
Hier das gleiche Problem, 1 Abo abgeschlossen, ein weiteres in Höhe von 57,00 Euro ohne meine Zustimmung mit abgebucht. Hab mehrfach E-Mails bzgl. Widerruf versendet und bis dato keine Rückmeldung erhalten, auch Rebecca (was ein Witz) hat sich nicht gemeldet. Werde meine Bank mit der Rückerstattung der beiden Abbuchungen beauftragen und den Saftladen sperren lassen.
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hallo, ich bin Rebecca, Leiterin des Kundensupports bei Ultiself. Wir verstehen Ihren Ärger und nehmen Ihr Anliegen sehr ernst. Wir haben bereits Kontakt mit Ihnen aufgenommen und arbeiten derzeit gemeinsam mit Ihnen an einer Lösung. Unser Team prüft Ihren Fall sorgfältig und wird Sie weiterhin unterstützen, bis die Angelegenheit vollständig geklärt ist. Vielen Dank für Ihre Geduld.
Very quick and respectful responses.
Very quick and respectful responses.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Thank you for your kind words! We're delighted to hear that you had a positive experience with our support team and appreciated the quick and respectful assistance. Your feedback means a lot to us and motivates us to continue providing the best possible service. We truly appreciate your support!
Be careful – I was charged despite never completing the checkout
I started the sign-up process and entered my payment details, but I never knowingly completed the checkout or agreed to a recurring subscription.
Despite this, Ultiself charged me €8.69 and later another €43.71.
What concerns me most is that after taking my money, they continued sending me emails telling me to "Finish checkout", "complete your checkout", and even stating that I "still haven't claimed" my plan. This suggests that their own system considered my registration incomplete while they were already charging my card.
I never received login credentials, never accessed the service, and never used it.
I have requested evidence that I accepted a recurring subscription, including the checkout confirmation and consent to recurring payments. Until they can provide that, I consider these charges unjustified.
I strongly advise anyone considering Ultiself to be extremely careful before entering their payment details and to check their bank statements closely.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hi, I'm Rebecca, Head of Customer Support at Ultiself. Thank you for sharing your concerns. We understand why this situation would be upsetting, and we take your feedback seriously. We would like the opportunity to review your account, the checkout process, and the charges you mentioned in detail. Please contact me directly at rebecca@ultiself.com with the email address associated with your account. My team and I will carefully investigate your case, review the information available, and provide you with a clear response as quickly as possible.
Unerlaubt 57€ abgebucht
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hallo, ich bin Rebecca, Leiterin des Kundensupports bei Ultiself. Es tut mir leid zu hören, dass es Unklarheiten bezüglich einer Abbuchung gibt. Wir nehmen Ihr Anliegen sehr ernst und möchten Ihren Fall sorgfältig prüfen. Bitte schreiben Sie mir direkt an rebecca@ultiself.com und senden Sie uns die E-Mail-Adresse Ihres Kontos sowie die Angaben zur Abbuchung. Mein Team und ich werden den Vorgang umgehend untersuchen und Ihnen schnellstmöglich weiterhelfen.
Après demande de remboursement des…
Après demande de remboursement des sommes supplémentaires prélevées, je viens de voir qu'elles vont m'être remboursées. Bonne réactivité, en 3 jours j'obtiens le remboursement. Je poursuis les cours et ils sont vraiment bons. C'est très concret, les supports sont précis et aident vraiment à se poser les bonnes questions. C'est pratique à utiliser, ce ne sont pas des cours vagues et théoriques. Je recommande vivement.
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Merci beaucoup pour votre retour. Nous sommes ravis d'avoir pu résoudre la situation rapidement et que vous ayez reçu votre remboursement dans de bons délais. C'est également un plaisir de savoir que vous appréciez le contenu des programmes et que vous les trouvez concrets, utiles et faciles à suivre. Merci pour votre confiance et votre recommandation, elles comptent énormément pour toute l'équipe d'Ultiself.
I have now had 3 unauthorised…
I have now had 3 unauthorised deductions to my bank account for £27.56, £35.01 and £7.39
None of these are authorised and there is no trace of a subscription on my phone to even cancel
Total scam organisation
19. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I'm very sorry for the frustration this situation has caused. We've already been in touch with you directly and are actively working with you to resolve this matter. Our team is carefully reviewing your case and will continue assisting you until everything has been addressed. Thank you for your patience while we work toward a resolution.
I believe these people are scammers
I believe these people are scammers. I agreed to one small subscription as a trial. Then immediately a second 57$ was taken from my account. I want my money back. I did not agree to this!
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned after seeing a charge you did not expect, especially if you believed you were only signing up for the initial trial. We take situations like this seriously and would like the opportunity to review your case carefully. Please contact me directly at rebecca@ultiself.com with the email address associated with your purchase and the details of the charge. I’ll personally make sure your case is investigated promptly and that you receive a clear response.
I didn’t want to continue my…
I didn’t want to continue my subscription with the app and after writing my review the company immediately got in touch and offered a full refund. The customer support team were very courteous and dealt with the manner in a very time we fashion although the app was not for me. I did very much appreciate their quick response
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Thank you for your kind words. We're delighted to hear that our support team was able to assist you promptly and courteously, and that we could find a satisfactory resolution. While we're sorry Ultiself wasn't the right fit for you, we truly appreciate your understanding and your feedback. We wish you all the very best on your wellness journey.
Prélèvement abusif
Bonjour,
J’ai souscrit un abonnement de deux mois pour 18,64€ et je me retrouve prélevée d’un second montant de 57€, sans comprendre comment et pourquoi.
Il semblerait que l’on m’ait « collé » un cours supplémentaire, sans que je n’ai aucunement validé quoique ce soit.
Le site est nébuleux et piégeur ; il est impossible de contrôler ses abonnements et engagements en cours. À croire que c’est fait exprès pour piéger les internautes. Je veux être remboursée des 57€ et annuler l’abonnement illicitement souscrit à mon insu.
Merci.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Bonjour, je suis Rebecca, Head of Customer Support chez Ultiself. Je comprends pourquoi cette situation vous préoccupe, surtout si un montant supplémentaire a été prélevé alors que vous ne pensiez pas l'avoir validé. Nous prenons ce type de retour très au sérieux et souhaitons examiner votre dossier en détail. Je vous invite à me contacter directement à l'adresse rebecca@ultiself.com en indiquant l'adresse e-mail utilisée lors de votre achat ainsi que les informations relatives aux prélèvements. Je veillerai personnellement à ce que votre demande soit étudiée rapidement et que vous receviez une réponse claire.
The app I hold my self accountable
The app I hold my self accountable , I have been using app for 3yrs attempting to get all the items I need done in a day, I like routines and reminders cause I forget everything , and keep me busy , and remind you some time I have not picked up a book or I have not worked on my painting,
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Thank you for sharing your experience and for being with Ultiself for the past three years. It means a lot to hear that the app helps you stay accountable and supports your daily routine. We're especially happy that the reminders help you make time for the things you enjoy, like reading and painting. Wishing you continued success as you work toward your goals.
J'ai eu un soucis personnel qui m'a…
J'ai eu un soucis personnel qui m'a obligée à renoncer financièrement à cette aide, et grace à la bienveillance et à l'écoute d'Emma de l'équipe d' Ultiself j'ai pu obtenir le remboursement des frais d'abonnement que j'avais engagés.
Merci encore mille fois
5. juli 2026
Uopfordret anmeldelse
Besvarelse fra Ultiself
Merci beaucoup pour votre retour si positif. Nous sommes ravis d'apprendre qu'Emma a su vous accompagner avec bienveillance et écoute dans une période difficile. Nous lui transmettrons avec grand plaisir vos remerciements. Toute l'équipe d'Ultiself vous remercie pour votre confiance et vous souhaite le meilleur pour la suite.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.