Quick personal customer service. Real people reply and sort out any issues. Really helpful solving issues with the delivery company Yodel who left my PLA outside at the wrong place and use chatbots... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They are using the wrong postage service! I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were b... Se mere
Virksomheden har svaret
The product was well packed and distributed very quickly. Unfortunately, they use Yodel to deliver and that really ruined the experience. Yodel left the whole package (Centauri Carbon printer with Fi... Se mere
I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consis... Se mere
Virksomhedsoplysninger
- Elektronikbutik
- Butik med elektronikreservedele og -komponenter
- Udstyrsleverandør
- Kunsthåndværk
- Printer- og scannerbutik
Skrevet af virksomheden
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Kontaktoplysninger
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, Kina
- info@elegoo.com
- uk.elegoo.com
4,4
Fremragende
537 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Centauri Carbon
I’ve recently bought the Centauri Carbon which is replacing an Ender 3 Pro. First off, what a difference! The Centauri is so good! Really good value for what you get.
The quality is so much better and it prints many times faster than the Ender. On the Ender i was printing at 25mm/s and the new machine I’m around 300mm/s.
I’ve dialled in the filament and not had a single failed print so far.
Delivery was fast but shame the delivery company didn’t use our smart doorbell and just left the printer outside, so that could be improved using a different delivery service.
Overall, I would highly recommend Elegoo.
14. februar 2026
All in all, an easy part to replace.
Had to order new film for my resin vat. Arrived a few days later.
Instructions on the pack are reasonably easy to follow. But I’d still recommend looking up a YouTube tutorial to be sure and see it done in real time. There’s a lot of screws that you’ll need to keep separate as they relate to different areas of the vat and you don’t want to mix them up.
7. juli 2025
I first time 3d printing and this is a…
I first time 3d printing and this is a great printer and great price, plenty of videos online to answer all questions
27. februar 2026
Trapped in AI Loop
Trapped in AI Loop - No Human Support for Ticket #503360"
I am in the UK, have a Neptune 4 Max, and am being ignored within your 6-month warranty. “Jett” keeps sending me replacement parts and offers more with minimal advice. Loss of faith. I am rejecting this printer and will soon be contacting trading standards and my bank I’ve tried to amicably get somewhere with it but to no avail. Cannot recommend.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
No contact number only email
No contact number only email
I set back a 3 piece resin printer kit they only refunded for 2
Tracking says they received all 3
This company has zero customer service and even thats is rubbish
18. februar 2026
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
Ordered a new Elegoo Centauri Carbon…
Ordered a new Elegoo Centauri Carbon and within 48hours it was delivered. Fantastic service.
I'd definitely be buying from Elegoo again.
19. februar 2026
Elegoo ordering experience was really good.…
Elegoo ordering experience was really good. Kept me up to date about delivery of items.
18. februar 2026
Elegoo Neptune 3 Pro
Firstly when I made my order I was unsure of how long it would have taken to arrive, but it was shipped really quickly and the delivery company estimated it would be with me by the Wednesday and it actually arrived on the Tuesday which I was very impressed with as I had only ordered it late Saturday night. I was able to get a very reasonably priced printer and so far I have not had any issues with it. The assembly was easy and there was always the option to ask for help amd advice although I didn't need any it was good to have the option.
14. februar 2026
No solution just more questions
Requested solution to Centauri Carbon print coming of bed skewed. i.e. not square by 0.2mm over 100mm measured length. Measured 2 adjacent coners of square part. After sending more details as requested, I have recieved no reply or help.
I am happy with the printer but need this concern rectified.
12. februar 2026
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Long term customer with excellent experience
Items arrived quickly and in good condition. I've been using Elegoo products for several years now and the one time I did have a problem the support I received was excellent.
3. januar 2026
centauri carbon is AWESOME
Excellent service and the centauri carbon is a FANTASTIC machine
9. februar 2026
The printer does exactly what it says…
The printer does exactly what it says on the tin! However there are very many options available on the Slicer and as yet I have been unable to determine the correct settings for smooth flat surfaces.
8. februar 2026
Amazing printer
Quick delivery, easy set up for out of the box use. Within an hour of opening the box I had printed the test boat. Brilliant
7. februar 2026
3d printer was apparently delivered to…
3d printer was apparently delivered to my doorstep ( never received it )
Although I took out the insurance with 3rd party company I am yet to resolve the situation and still haven’t received refund or a replacement item 10 days later , my son now has over £150 worth of filament for his birthday but no printer to use them on ,
7. februar 2026
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Excellent machine for the money
Quick delivery, well packaged and works excellent, had it unpacked and printing in 20mins, thinking of buying a 2nd one. Excellent value for the money
8. februar 2026
Hi quality products
Hi quality products, excelent machines. just dont believe their promeses
5. februar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.