Quick personal customer service. Real people reply and sort out any issues. Really helpful solving issues with the delivery company Yodel who left my PLA outside at the wrong place and use chatbots... Se mere

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They are using the wrong postage service! I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were b... Se mere
Virksomheden har svaret
The product was well packed and distributed very quickly. Unfortunately, they use Yodel to deliver and that really ruined the experience. Yodel left the whole package (Centauri Carbon printer with Fi... Se mere
I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consis... Se mere
Virksomhedsoplysninger
- Elektronikbutik
- Butik med elektronikreservedele og -komponenter
- Udstyrsleverandør
- Kunsthåndværk
- Printer- og scannerbutik
Skrevet af virksomheden
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Kontaktoplysninger
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, Kina
- info@elegoo.com
- uk.elegoo.com
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I Am not overly happy
I Am not overly happy. I am still in communication about my problem. But I do not think that the 5%discount of next filament order is a suitable reimbursement for the fact I have 3 spools of the wrong colour.

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Filament from Elagoo has always worked…
Filament from Elagoo has always worked well and the cardboard reels work well in my AMS pro
I am new to 3d Printing .i bought my…
I am new to 3d Printing .i bought my filament from bambu lab but the ELGOO filament is just a good so my preference will be ELEOO filament in the future .many thanks George
Can you please help me
Can you please help me, I plugged in the curing station and it only works when I put my hand next to the power supply ? Is this normal, I have video too show what going on

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Resin Order
Ordering on the website was very straight forward. I received notifications on the order status. It arrived on time and was very well packaged
Superb item
Superb item, fast delivery and fantastic price for a very good 3D printer
Never arrived!
Had my order split into 2 deliveries and waited over 2 weeks and STILL had nothing but a RM tracking number that didn't work and a Yodel one that just showed "we have your parcel".
2 weeks with no notification or expected delivery is a joke! Order cancelled & i'm going to Bambu

Besvarelse fra ELEGOO UK Store
Elegoo Printer
Printer arrived in a few days and all bits in the box. Box bit scratched and scuffed as though had been thrown around by the couriers a bit, but all seems okay. Took a bit longer to set up than suggested, but most of the instructions clear. Packets for screws labelled clearly.
Only a very small bit of Filament as a sample so make sure you buy a full roll role as well. - I am sure most people will anyway. The only reason not a 5 is that the set up instructions are very brief and I had a red flashing warning light on the filament feeder indicating something wrong ( had jammed) and there was no quick beginners guide to trouble shooting in the booklet and even on the website it was difficult to find. I was not sure if I could just unload and reload the filament to clear it or how I cleared/cleaned the printhead. I did not have internet access where the printer was so I had to keep going back in to the house and looking up and then back out to the printer to try and work out issue which was just a bit frustrating especially when the excitement from a little boy of getting something printed was beginning to wain.
Product looks great
Product looks great, and well packaged. Confusion over delivery time caused by a split delivery via Yodel and Royal Mail but it turned out ok.
The Mars 5 is a brilliant 3D printer.
The Mars 5 is a brilliant 3D printer. Great for beginners and needs very little tinkering to print first out of the box. I managed to print 100 miniatures from a 1000g bottle of resin. A few prints weren't successful as it is expected with all 3D printers. The delivery was surprisingly early which was a little headache but easy to sort out with the courier. An absolute bargain for £145.99 and free delivery hopefully will order a second printer in the near future to start my 3D printer farm as I am currently in the steps of creating my own Tabletop miniatures. 4.7/5.
My first experience with 3D printing
My first experience with 3D printing, once I crossed the hurdle with setting up, I found using the Elegoo Centaur Carbon was straightforward and easy to use. So far I have no complaints and can’t believe what you get for the money.
I haven't received my order
I haven't received my order. The support have been slow but helpful

Besvarelse fra ELEGOO UK Store
Couple of things
Couple of things; recently ordered a new FDM printer - Centauri Carbon - and delivery was very fast and well within the promised window
I also had occasion to contact Elegoo support and the response was very fast and extremely helpful. I had to order a replacement part and this was dealt with very efficiently, with updates on the order and delivery
Great customer service
Great customer service.
There was an issue with the delivery of my pre-order of the Centauri Carbon. However after talking to their customer service team a replacement was promptly dispatched and delivered.
Great fast delivery
vac seal bags are they worth it?…
have only used 1 bag and found that it isnt air tight so a bit of a waste of time and money, postage was very expensive over £10 for a £12 product. but saying that the delivery was quick.
i think i've solved the issue of the leaking, it appeared to be the membrane was sticking. and now seems to work

Besvarelse fra ELEGOO UK Store
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.