Quick personal customer service. Real people reply and sort out any issues. Really helpful solving issues with the delivery company Yodel who left my PLA outside at the wrong place and use chatbots... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They are using the wrong postage service! I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were b... Se mere
Virksomheden har svaret
The product was well packed and distributed very quickly. Unfortunately, they use Yodel to deliver and that really ruined the experience. Yodel left the whole package (Centauri Carbon printer with Fi... Se mere
I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consis... Se mere
Virksomhedsoplysninger
- Elektronikbutik
- Butik med elektronikreservedele og -komponenter
- Udstyrsleverandør
- Kunsthåndværk
- Printer- og scannerbutik
Skrevet af virksomheden
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Kontaktoplysninger
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, Kina
- info@elegoo.com
- uk.elegoo.com
4,4
Fremragende
537 anmeldelser
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My order never turned up
I have changed this review from 1 star to 5. My order initially never turned up . They used yodel , who are absolutely awful. It sat in the delivery depot for a week ( tracked) and was the. sent back to elegoo. Elegoo resolved this immediately by sending another printer using DPD who are an excellent delivery company. The printer arrived the next day. So far it is brilliant and my friends and family cant believe the quality of the printer you get for such a good price. I am very happy with the printer and really I.pressed with customer service
5. februar 2026
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
The Best Value For Money Printer
I recently purchased the Centauri Carbon 2 and have been really impressed with the printer, especially as it performs as well or better than some costing 3 times as much. I had a few small issues with it (as can be expected) and found the customer service very responsive. I would highly recommend their products and will buy again soon.
4. februar 2026
Always had great service and…
Always had great service and communication.
Ordered the new CC2 and was shocked when it arrived in the same week, great service.
2. februar 2026
Elegoo centuri carbon.
Kept informed about my order well packaged and delivered wen expected
25. december 2025
Great service
Great service. Quick delivery and excellent support from their customer service. Will use again.
2. februar 2026
First time of using Elegoo replacement…
First time of using Elegoo replacement parts. I am a new to 3d printing and totally amazed at the out of the box experience with Elegoo Centauri Carbon 3d printer. The issue arose due to my inability to check, monitor software, causing filament nozzle to drive into the magnetic plate, snapping the filament off.
Head over to the Elegoo spares page and ordered a replacement filament, late in the afternoon, past any packing or dispatching. Surprisingly, it was picked and dispatched that evening and was delivered, 48 hours later which was very impressive.
Back up printing the day it was delivered
MPC
30. januar 2026
Purchased a Centauri carbon
Purchased a Centauri carbon
Great price
quick delivery
Awesome 3d printer
Shame the colour upgrade won't be coming for it though, disappointed about that, hence 4 instead of 5 stars
14. november 2025
Bought a Neptune 4 Max and love it
Bought a Neptune 4 Max and love it! Item arrived quickly along with all the extras I ordered too. Condition was perfect and it went together easily. Been printing from it ever since. I actually ended up buying a Saturn 4 16k with Mercury Plus v3.0 shortly afterwards and the experience was just as good (despite courier mix up but that was not Elegoo's fault). Have loved printing with them both and even had excellent support from Elegoo with a small part that was missing from the Mercury Plus v3.0, they instantly shipped out a replacement without question. Will be buying from Elegoo again when I fancy an upgrade in the future
27. oktober 2025
After sales, Rubbish
Order was fine, delivery was quick, but that's where it went wrong. After sales is none existent. I have tried to contact them 4 times relating to advice needed and nothing. Very poor.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We have responded to you within 24 hours. Please add our official email address to your whitelist to prevent our emails from going to your spam folder.
Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Centauri carbon2
Bought the centauri carbon2, first week of having it,as a beginner to 3D printing.easy to unbox,setup,and budget wise too,my first 3d print was the benchy and made a couple other things,only problem i had was trying to bind the printer to my phone,after turning it off over night and back on managed to sort that out, oh and thank you elegoo for the free gift the 2 reels of pla silk filament much appreciated
28. januar 2026
elegoo centauri carbon 2
fast delivery and kept up to date via email and text. great product thanx
28. januar 2026
So easy and straightforward to use
So easy and straightforward to use. Set up was easy and my son was printing some fun designs the same day.
27. januar 2026
first Class all in one solution
Quick delivery, just three days. Well packaged. Easy to set up with included usb stick. Very first print worked fine and 4 times faster than old ender 3. Not so obvious how to link up with home wifi though.
29. januar 2026
Excellent
Swift and efficient service. 3d printer received in great condition. Very well packaged with a Notification printed on the box to keep packaging in the event that a Return of product is necessary. Device works flawlessly out of the box. This is my 2nd Elegoo printer.
26. januar 2026
So simple to deal with
So simple to deal with. Rapidly resent out item after Yodel messed up the delivery. Parcel force delivery was sweet as a nut. Can't recommend enough
26. januar 2026
Straight out the box printing
I’ve just bought the Elegoo Centauri Carbon, my first 3d printer. I’d been delaying the purchase of a 3D printer until they were more affordable. This printer has performed brilliantly straight out the box, even for a 70 year old grandma.
22. januar 2026
Unfortunately my delivery was by Yodel
Unfortunately my delivery was by Yodel, so it was left outside in the rain, in full view of any passers by, with no notification it had arrived.
22. januar 2026
Besvarelse fra ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Quick delivery and quality products
Quick delivery and quality products. Will continue to order from ELEGOO UK.
20. januar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.