tucann.com Anmeldelser 155

I’m obsessed with my Tucann swimsuit! Perfect fit, high quality material, and so comfortable. The order arrived super fast and customer service was great. Highly recommend!

For an expensive pair of shorts the zipper broke on them almost immediately. Upon contacting customer support (which was laughable) and having numerous email exchanges they reluctantly offered my a $20 credit for me to go and find someone to supply and install a new zipper for me. Their customer service was unprofessional and I would expect alot more from a company billing themselves as a premium product. Would not recommend.

Great suits! Great quality! Came when expected.

I purchased 3 pairs of shorts. 2 of the 3 shorts came with vents in the back so the shorts dont balloon up when getting in the water. One pair didnt have this feature and was extremly uncomfortable to get in and out of water. You need to press all the air out each time you get in. I asked if there was a defect and wanted to just exchange this new pair with ones like the other. I was told that this was there older model and it is what it is. I asked to exchage them with a different pair that has the vents in the back. I was then told that they will not because the tag was removed. This is all within 1 week of delivery. The customer service took aver 45 days to come to there choice of not just exchanging them after 5 emails pictures of the shorts ect. Hope that they dont mess up your order as you can see from many other customers that ther customer service is beyond poor.

Love their bathing suits customer service needs help. Email them numerous times now about information on exchanging a men’s bathing suit for a large because they sent me a small and have not had any response back after numerous emails although I love their bathing suits I will not be dealing with this company anymore.

Really happy about the product. Good quality and looks really good on! Size chart was right.

I'we been wearing them almost week now on holiday and wash them in washingmashine few times and colous and fabrikc still in perfect condition. Won't be last tucanns

After 20 emails back and forth, they have finally decided to refund me but are waiting on that decision, we are into day 10 now, been emailing them everyday and same lame response, they are awaiting the final decision, well what's so hard, shorts never arrived and they've tried everyway to wriggle out and stall me thinking I'll just go away, what a rotten company. Don't buy from these scammers save your money

Ordered on the 19th of July, now just in August and still no delivery.
Just get emails from customer service saying thanks for bearing with us.
I wished I'd not bothered, not a clue when or if anything will arrive.

I have order’d 4 bikinis and 2 shorts. The quality is amazing and the fabric is so comfy!
The size fit is true to size to european size.
The shipping to Norway was 5 days.
I will order from this site again.

One week after order was placed and numerous emails stating that there was a deadline to delivery date due to my holiday departure the item was not shipped. The seller also ignored all my requests for a refund and misleading informed me that the order would be shipped "any day now."

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and no customs or vat charges. Quality of the shorts is exceptional and the fit perfect! Will definitely be ordering again in the near future..

Beware. This retailer is based in the US and will not offer any refunds.
The items supplied were disappointing in their appearance, did not fit and frankly were a waste of money.
Lavish advertising and instagram saturation does not guarantee a good product or customer service.

The customer service is the worst I've ever experienced.
I made a mistake on the order, so as soon as I received the order confirmation email, I fired a couple of emails to them to notify them of my mistake and asking them to correct my error, but alas I still received the wrong size trunks.
They never respond to emails, I will definitely not be recommending them to anyone.

Tuscan promote their products as ‘high end’ claiming manufacturing and quality is one of the best.
However, when buying their swim shorts, they seem happy to send out vastly inferior products for high end prices. My shorts arrived and with broken zip pockets!! I won’t wear them so PLEASE save yourself the money and hassle and buy some other brands that are not actually broken!!
Waste of money.

Shocking neigh abysmal customer service. Have written to them 3 times since my items arrived, both wrong size. If you like rubbish customer service, if you enjoy being ignored, if you're happy to be treated as a nuisance purchaser, then carry on. I'd never buy from Tucann again.

superbe articles j'ai reçu les deux miens
super confortable , magnifique couleurs , une qualité remarquable , enfin un vêtement class qui ne passe pas inaperçu , l' essayer c'est l'adopter je vous les recommande .

I bought a pair of swim wear in XL, the quality is very good however they were slightly tight, so I emailed immediately to return/exchange for XXL,in the knowledge that I would incur the postage cost, to no avail.
I also mentioned that I would like an additional pair of swimwear.
I have emailed over 10 times with no answer.
I have been bombarded with emails offering discounts.
The product is excellent, after sales abysmal!

Though I love the bathing suits.... Return policy and customer service is GOD AWEFUL.

Order stated 'easy returns'.....
In reality after spending $600 on bathing suits because of sizing issues....... not even 1 of them is returnable. The feedback received after inquiry is that the suits return date expired literally before i even received them. I am furious- lesson learned.

Erst lief alles seriös. Meine Bestellung US147438 wurde betätigt und ich erhielt eine Tracking number. Das Paket drehte eine Runde in der USA um wieder zum Absender zu gelangen. Ich erhielt die Meldung, dass es zugestellt wirde. Leider wohne ich in der Schweiz und das Paket war nicht annähernd dort. Meine Beschwerde wurde besntwortet und versprochen das ein neuer Versand stattfindet. Danach hörte ich nichts mehr und meine beiden Mails wurden nicht beantwortet. Es sind diese Firmen, die dazu führen, dass ich keine Produkte von Instagram Werbung bestellen werde. Never ever.

The bathing suit looks great and the quality was as I expected. I was at the beach this past week and had several people ask where I got the the suit.