tucann.com Anmeldelser 155

So far the ordering experience was easy. I had a snag on my end and customer service was super fast and helpful getting back to me and making sure my order went to the right location even after I ordered it to the wrong location. They were friendly and easy to work with.

Trust and reputation both make or break a consumers purchase. My experience with a return/exchange was so user-friendly easy! The customer service reps were expedient, friendly, and super helpful. The original purchase was shipped fast and packaged with care. We are Tucann fans!

Disclaimer: I have yet to purchase products from Tucann.

My experience with them has been in communications regarding their products. I sent an email to them expecting no response, or a "system automated one. To my pleasant surprise, I received a very prompt personal reply from a person on their support team. In my opinion, that tells volumes about the integrity of this company.

My experience with Tucann has been nothing but perfect. A while ago when I purchased the wrong size shorts (my mistake) they took them back and replaced them with what I should have ordered in the first place. Was the easiest resolution to a problem I had caused that I have encountered. I recently sent an email advising some zipppers on a couple of my shorts were not working anymore and Tucann has offered to replace both pairs of shorts as a gesture of good will. I was not asking for a replacement as nothing but very happy with all my Tucann products. I have multiple pairs of shorts, sleeveless shirts, a singlet and a shirt and they are my favourite items of clothing in my whole wardrobe.

I was shopping for premium swimwear and this name kept coming up. Huge selection and what seemed like what I was looking for. I ordered 7" and they were a bit too long. The company took back the 7" and sent me the 5". I am so very pleased with the service. My emails were answered within minutes instead of the usual day or two. I felt like I was their only customer. Sincere, excellent and friendly customer service. I was notified when the return was received, the refund appeared in 2 days on my card. Speedy. Seamless. Friendly service. Customer for life!!

First time customer and will be back. I mistakenly ordered the wrong bikini top for my girlfriend and reached out to Customer service. They immediately responded and fixed my mistake. Great customer service.

I’ve ordered multiple suits from Tucann. Sizing is true to fit. I were a medium, 5”. Excellent quality. I love the feel of the suit and the liner prevents chafing. And of course you can’t beat the look! As for customer service, I received a water bottle with my order that had a broken lid. I reached out and received a response immediately. A replacement bottle is on the way.

I placed my order but wanted confirmation of order. Contacted their customer service and got a reply within minutes.

Excellent product and excellent customer service and I will definitely order from them again. Looks great and the material is amazing. They seem to run a size small but besides that excellent all around. I exchanged for the next size up and customer service was great in helping me out.

I purchased a total of four swimsuits from Tucan. Overall, they are very comfortable and initially appeared to be good quality.

However, one swimsuit, purchased a little over 18 months ago and worn only about 10 times, had the waist elastic completely lose its elasticity.
The other three swimsuits have no issues, which leads me to believe this one has a manufacturing defect.

For a swimsuit at this price point — which is quite expensive — this is unacceptable. If it had been a low-priced swimsuit, I could understand, but that is not the case here.

I contacted customer service, which refused to replace the swimsuit. This is the most disappointing part. A company that promotes the quality of its products should take responsibility when an obvious issue arises.

I understand that manufacturing defects can happen, but the real issue is the company’s refusal to acknowledge the problem and resolve it.
As a result, I am very disappointed with Tucan and do not recommend the company, especially considering the high price of its products.

So far terrible. And from reading reviews here looks like I've been scammed. I'm trying to do a return, you have to take a picture, never had to do that before. No number to call. Sent email to whatever their customer support is. Got a response once I submitted pics and etc that it would be 3 working days for them to decide if they'll do a return. Seriously? They advertise free returns, its why I made the purchase and now this. Today, is Tuesday Jan 27,2026, if I don't get confirmation for a return by this Friday I'm contacting my credit card company to report the charge as fraud since they won't honor the return they advertised they would.

Oh boy - please don't bother with these guys. Their products are crazy undersized if you have any kind of thigh muscle. Their online portal for returns doesn't work. I have been back and forth with support for over a week just trying to exchange an xmas gift for a larger size. Once I get someone to reply, I send a response and they throw me back into the automated queue. NIGHTMARE customer service.

Beware before you decide to order!

This is not a company I will do business with again. My order was well over $100 and they charged me $16.57 for shipping when their site clearly states free shipping over $100. They also overcharged my tax.

I've tried to have them make this right however it's been over 45 days and they keep puttng me off. They don't care about ethical business practices nor customer satisfaction.

Took a over a week to get posted despite paying for express postage. Still havent received 2 weeks later or even in the country. Given they are charging 160aud per short this is unbelievable.

50$ de frais de douanes
Un montant fixe envoyé par e mail n’est pas le même montant que la publicité sur facebook

Bref, de la bonne qualité mais je déteste me faire voler alors c’est terminé pour moi avec Tucann

Very poor design for swimming shorts. Fine for walking around in but as soon as you dive in they literally fall off because you can’t fully secure them around your waist. Contacted Tucann and they really were not interested.

Jestem bardzo zadowolony nie tylko z produktów , które od lat kupuje zarówno męskie i damskie , ale również z podejścia do klienta , zawsze pomocni rozwiązują problemy błyskawicznie .Odpowiadają na korespondencje szybko i precyzyjnie .
Bardzo polecam

I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks down, making them unwearable.
As much as I like them, unfortunately, I wont be buying any more until Tucan can improve the waste band and draw string.

Great quality men’s swimsuit. Fast shipping and customer service was very helpful. Has exceeded my expectations and will definitely be purchasing again.

Horrible time wasting return process only to be charged $7.93 for FedEx plus a $10 restocking fee which is not very clear upon purchase. It’s definitely there in the small writing so Barbie beware their products good service OK return process a nickel and dime experience and an absolute nightmare