tucann.com Anmeldelser 155

I didn’t actually think that a company could be this poor in this day and age, and simply not deliver goods purchased in good faith and then when queried, spend the energy they could have done in satisfying clients (and so generating more business), but rather have faceless emails back and forth trying to justify why no refund is due..! Just annoyed I didn’t stick to my core values of dealing with actual human beings and companies that actually care rather than just claiming to from afar…shocking service and can’t review the products as they haven’t arrived (and they still email me blindly asking for product reviews). As bad as it gets is my view, steer well clear.

Scam company. Ordered product 29th April, now end of June. Customer service gone full radio silence. For what it’s worth, I’m now going to crucify them on every channel i see them advertise. Pathetic shithouse of a company

I initially wrote a 1 star review because it took a week for customer service to contact me about the shipment. But after writing a review,they promptly replied. I updated to a 5star review as the shorts are as advertised and Im now really pleased with my purchase. Therefor a big 👍 although they might want to add some extra focus on replying faster to questions.

I ordered two pairs of swim shorts in April and they have still not arrived (it now being the end of June). I have been fobbed off by claims on email from them that there are issues they are trying to sort with export duties, but still no swim shorts received, and they appear to no longer be responding to my emails. So, currently, I have paid £122.40 and yet have receiving nothing and no indication I will even receive a refund. I cannot help but think this company is a scam.

This is a follow up to my previous review. After posting my unfavorable review, I was contacted the next day and promised a full resolution, which was replacement of both suits. I have been back and forth with these people multiple times with all unmet promise's. They promised replacements, but never sent them, I asked for a tracking number, they never responded. I love the look of the suits, but they faded after one vacation, they spill BS and promise to stand by their product, but to this point they haven’t. Stay as far away as possible from this company. There are other reputable stores to buy a nice suit from.

We love our matching swimwear. Cute, fun and high quality. Got lots of turning heads 🙂

Customer service is non existent.
I wish I read these reviews first i'd never have bought anything..im in UK and it's a shambles...no response to my messages...and no idea if I'll get what I ordered..WHICH WAS WEEKS AGO
Steer clear DO NOT BUY.

I'll keep leaving 1 star reviews till I hear.

Tucann does not respond to chat or email. They mislabeled my package and it was returned to sender. I contacted them thru all available means. 0 response. Shorts might be great, but the customer service is super abysmal

Excellent product better than I expected high-quality beautiful perfect fit. I ordered a second pair as soon as these ones arrived thank you very much

Despite several emails and confirmation of receipt, I still haven’t received a refund.

The return process has been very difficult so far. It’s not only hard to get in touch, but the handling is taking unnecessarily long – even though the returned parcel has been in your possession for quite some time..

** DO NOT BUY THESE IF YOU ARE IN THE UK ** you will get charged up to 50% import duties which they fail to point out clearly, when you try to contact customer services to return them they blank you despite sending multiple emails over a 2 week period.

Ordered 2 pairs of shorts for vacation on 21st May. Paid expedited shipping to get them in time. They did not mail the shorts until the 5th June. Blaming it on their carrier. They refunded the expedited shipping, but completely let me down. Will be returning the shorts as soon as they arrive. Employ more people if you can’t handle the volume of sales.

The bathing suit looks great and the quality was as I expected. I was at the beach this past week and had several people ask where I got the the suit.

UPDATE: I've received my goods today after many, many weeks of hassle. It took 61 emails, taking to this platform and many different replies from customer service agents (many AI generated) to eventually get my goods.
It was my persistence that got me my goods and not good customer service.

On a positive note the trunks are great & very good quality! But not worth over £100 each if you have to pay import duty yourself.

DO NOT BUY FROM OUTSIDE THE US UNTIL THEY'VE SORTED OUT THEIR DELIVERIES.

Exactly the same experience as other UK customers on here. It's really strange that we've all had the same experience in the last few weeks! What's going on?
The cost to release from Customs adds another 42% to the price. The value of the goods is under £135 and shouldn't be subject to taxes. This is your error!
Sort yourselves out Tucann! UK customs will be returning your undelivered goods for a full refund.

NOW HAD A RESPONSE SAYING THEY WILL PAY IMPORT CHARGES AND THEN 4 DAYS OF SILENCE WITH NO ACTION.
THIS COMPANY IS EITHER A MESS OR A SCAM

I am another UK based purchaser subject to their Heathrow Customs scam.

My shorts have been held at Heathrow for 12 days according to the Track Order page, I've chased Tucann numerous times with them telling me everything was normal until just now, when they've told me there are import duties to pay and that I have been contacted by DHL to pay them, which of course I haven't.

Given the value of the goods is under £135 there are absolutely NO import duties to pay, and even if there were I have no way to pay them as it's down to Tucann to do so.

DO NOT BUY FROM THIS COMPANY

UPDATE: I have not received an email despite their reply below

UPDATE 2: a week later and I've had no updates from Tucann at all, and the package is still at Heathrow.

DEFINITELY DO NOT BUY ANYTHING FROM THIS COMPANY

Updated 18th June
Initially I had the same experience as other Brits who bought some shorts in May. They were held at UK customs for several weeks. I then had several days of circles between DHL, UK Customs and Tucann with each advising it's down to the other to sort and a somewhat lake of interest from Tucann.
However, my negative review and those of others with a similar experience did prompt action from Tucann.
I received an email from Andrew (at Tucann) who recognised something was awry, identified what it was and took quick action to put things right. It was so refreshing to deal with someone who took ownership of the issue, was decisive, kept me informed and communicated promptly. This is the kind of customer service I've come to expect from the USA. I now have my shorts, a little later than expected, but they are awesome and in time for my holiday to Las Vegas in just over a week.

Paid over $150 for two pairs of shorts a to be delivered to the UK. Apparently they arrived in Heathrow on May 2nd and no duties were paid on time and so now they have disappeared. Tucann have said to talk to DHL. DHL say talk to Tucann. Heathrow say nothing.
If you live outside the USA don’t bother with this company

Attention, c’est les maillots de bain sont chers, il faut vous attendre un vice caché concernant les frais de transport, notamment les frais de douane. Cette marque vous indique que les frais sont inclus et gratuit jusqu’à votre domicile. Mais en réalité vous allez recevoir une facture de Feydeix qui va vous demander de payer des frais additionnels. Bien évidemment la marque dans son grand droit se cache derrière un alinéa sur les conditions d’expédition, mais elle se cache bien d’alerter les consommateurs sur le sujet. C’est une pratique délétère peu digne d’une grande soi-disant Marques. Je n’achèterai plus ses produits rien que pour le fait d’avoir manqué de transparence sur ce point en tous produits en lui-même, il est de qualité, mais à savoir s’il vaut vraiment le prix payer au final le tableau n’est pas aussi beau.

Received my 2 pairs of swimming trunks today . Look amazing. Perfect fit . Brilliant quality. Just be wary regarding import duty if ordering from the U.K.

ill definitely be ordering more