Trinkety Paws Limited Anmeldelser 

187
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The 15m lead that we ordered is great quality and works as described, our 14-week old Pointer has no problems running around with the lead on and is helping with training and independant exploring.

Bedømt til 3 ud af 5 stjerner

We bought our dog a collar and lead as a puppy from their stand at a dog fair. The collar was great and we have bought the same design as our dog grew. Both were sold as hard wearing, strong, durable,... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This company is hands down the best for beautiful, made to last dog gear. Their customer service is brilliant also, they kindly helped me choose the best shade collar and lead for my dog to match his... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

well made good choice of colours matches my dogs collars, will look to purchase collars when next needed. Kept informed from order to delivery also nice touch of small bag of biscuit bones for my 2 gi... Se mere

Virksomhedsoplysninger

  1. Producent
  2. Lædervareproducent
  3. Dyrehandel

Skrevet af virksomheden

Trinkety Paws is the UK's leading manufacturer and seller for high quality Dog Collars and Dog Leads made from waterproof BioThane® & Paracord Rope. We have specialised in the design of our high quality waterproof dog collars, waterproof dog leads and accessories, that are made in the UK, in our workshop in Northamptonshire. We are incredibly proud to be a supplier that still makes their own products in the UK and we love designing functional and fashionable dog wear that is also affordable. At Trinkety Paws our customers become the designer, and are able to choose their own colour combinations for any of our products. We will do the rest and use our craftmanship to design your dog accessories, to order. Our production turnaround time is second to none, meaning you can expect your products to be made in just 2-4 business days, and sometimes even the same day. You will be able to find our colourful products in many pet shops & dog boutiques, garden centers and groomers, all over the UK and even worldwide. Quality is key for us, meaning our products don't just look beautiful, but also remain safe, functional and durable, our collars and leads are suitable to all size dogs from puppies to extra large breeds. Be prepared for your pet to be complimented and to look super stylish on every walk with their Trinkety Paws gear.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

187 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 66 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(187)

23 anmeldelser inden for de sidste 12 måneder

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Bedømt til 2 ud af 5 stjerner

Beautiful decorative products but not functional

My Weimaraner picked her own beautiful collar in March this year in a pet shop. It was perfect for day care and for me as we both use rope leads and have the collar to keep her ID tags. Fast forward to today when I clipped a lead for the first time onto her collars O ring as I forgot my rope lead , when she pulled, the collar completely fell apart. I was stunned, not the part that binds the 2 colours together but the one close to the O ring. I am hoping it was just faulty as if that was by a road, I don’t even want to think what could have happened. I emailed them to sell me a new one and to tell them what had happened but upon reflection I am a bit scared to get another one. Mine was wiped daily and only used for decorative purposes -am disappointed.

5. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

5 Star Items and Customer Service

This company is hands down the best for beautiful, made to last dog gear. Their customer service is brilliant also, they kindly helped me choose the best shade collar and lead for my dog to match his harness (and they were spot on) I wouldn't go to anywhere else now for my dogs gear. Been using them for 3 years now for one of my dogs and zero signs of wear and tear despite it being a collar for a spaniel who loves swimming and getting mucky.

1. februar 2026
Uopfordret anmeldelse
Trinkety Paws Limited-logo

Besvarelse fra Trinkety Paws Limited

Thank you so much for your kind words, this was such a lovely review to read 💛

It really means a lot that you’ve trusted us for so long, and hearing that your collar has held up so well, is exactly what we hope for with every piece we make.

I’m so glad we could help you find the right colour match too, we always love helping create a set that feels just right 😊

Thank you again for your continued support, it genuinely means so much to our small team.

Nadine & The Trinkety Paws Team 🐾

Bedømt til 3 ud af 5 stjerner

Trinkety Paws has potential


Trinkety Paws has the potential to be a great company if a couple of key areas are improved.

Firstly, the collar measurements need to be described much more clearly on the website. The imperial sizing is written very strangely and could easily cause confusion when ordering. Clear, straightforward measurements would make the buying process far smoother and avoid unnecessary guesswork.

Secondly, selling strap keepers separately doesn’t make sense. The additional postage makes what should be a small, simple component unnecessarily expensive. It’s a bit like having to buy the loops for your belt at an extra cost — they’re part of the overall function and should really be included.

That said, I can’t fault the quality of the product itself — it’s excellent. The craftsmanship is clear, and the collar feels durable and well made. Nadine in customer service also deserves a mention for her fast and helpful responses.

With clearer sizing information and a rethink on the strap keeper policy, Trinkety Paws could easily be an A1 company.

14. februar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Horrendous customer service

Whoever is on customer service (Nadine) needs a qualification in speaking to people as the service I received was so disappointing she faced me with ridiculous riddles instead of just taking accountability. Numbers are the same in every situation (18=18) so I’m not sure how she managed to deflect her level of incompetence onto me. I was excited to finally order from Trinkety but it will be the first and the last because I don’t have time (3 weeks, post office trips etc) and money (£30 collar and £15 in delivery fees) to waste like that again all because of a mistake that was on them. The product itself was nice when it finally arrived after 3 weeks.

28. oktober 2025
Trinkety Paws Limited-logo

Besvarelse fra Trinkety Paws Limited

We’re genuinely sorry to read this review, especially as it leaves out the key facts that explain what actually happened.

You originally provided us with the wrong size when placing your order, requesting a 19" collar. Your collar was made exactly to the measurements you supplied. When you later sent us a photo measuring the outside of the collar in a circle and insisted it “measured 20” and was therefore wrong, we explained several times - in plain, clear English - that measuring the outer circumference of a closed collar does not reflect the inner neck size. This isn’t a “riddle”; it’s simply how circles work. The outer edge will always measure larger due to thickness.

We then asked (more than once) for the actual neck measurement, as this is the only way to alter a collar accurately. Instead, we received multiple conflicting collar measurements, including three different figures for the same dog. In the end, it was us who worked out that an adjustment of 1.5" would achieve the fit you were looking for. This was not information supplied without us having to chase several times, which is also why it was physically impossible to alter and return the collar the same day it arrived for alteration.

Regarding the “£15 in fees”:
You paid Royal Mail, not us. We did not charge you a single penny for the alteration itself, something most small, handmade businesses do not offer. And we would have been able to send it back to you quicker if we had been supplied with a simple neck measurement, as we ask in all our product listings and in several emails.

We are a small UK workshop that hand-makes every item to order. We genuinely tried to help at every step, even when the situation became increasingly difficult due to the changing information supplied.

Strangely enough, our “customer service incompetence” has supported the steady growth of our business for five years, serving tens of thousands of customers with excellent feedback. We are always willing to learn, so you are welcome to visit our workshop any time to offer a lesson — and perhaps in return we can teach the correct use of a measuring tape.

It’s disappointing that our kindness and willingness to correct an error that was not ours has resulted in this review. But we hope that anyone reading this can see the full context and the lengths we went to in order to resolve an issue that stemmed entirely from incorrect measurements initially provided.

We wish your dog all the best wearing her now correctly-fitted collar.

Bedømt til 5 ud af 5 stjerner

Love the collar and lead sets

Love the collar and lead sets.

Originally met them at Crufts and we're super helpful. Then got a second dog and of course they have to match!

Great colour range, strong, and easy to clean.

Little bit more expensive than what I usually pay but also better quality!

25. september 2025
Bedømt til 3 ud af 5 stjerner

Great collar, not so great lead

We bought our dog a collar and lead as a puppy from their stand at a dog fair. The collar was great and we have bought the same design as our dog grew. Both were sold as hard wearing, strong, durable, weather proof and bite proof. Most of which are true no issue with biting or weather but not long lasting or durable - the outer layer of the lead started cracking after about 8 months of use (not daily we also use a long line/walk off lead) and now after 12 months it’s quite cracked on the handle so will be purchasing a replacement from elsewhere.

19. oktober 2025
Uopfordret anmeldelse
Trinkety Paws Limited-logo

Besvarelse fra Trinkety Paws Limited

Thank you for sharing your feedback - we’re really pleased to hear you’ve been happy with our collars.

We’re sorry to read your comments regarding the lead, although we haven’t received any messages or photos from you about this issue, so unfortunately we haven’t had the opportunity to look into it or offer assistance.

As a small business, we always encourage customers to contact us directly if they experience any concerns. We’re genuinely happy to help where possible, and it allows us to properly review and resolve any issues.

Every Trinkety Paws lead is handmade and quality checked before leaving our workshop. After 12 months of use, some natural wear and tear is to be expected with any product. However, it’s very unusual for BioThane® material to crack unless it’s been affected by external factors - though without photos or further details, it’s difficult for us to comment specifically.

We would also like to clarify that we never advertise our products as bite-proof, this is something no responsible manufacturer can guarantee. While BioThane® is extremely durable, no material is entirely resistant to chewing.

Bedømt til 5 ud af 5 stjerner

You won’t be disappointed

Love these collars I’m forever buying them and recommending them to clients I’ve also bought a few more recently as I’ve been fostering dogs from a rescue and buying these as there first collar so they can go with a decent collar upon leaving for the forever homes! I love all the designs and how you can make it there own!

30. september 2025
Bedømt til 5 ud af 5 stjerner

Great service

Contacted Trinkety Paws to amend order which was dealt with promptly. Collar ordered was great quality and just what I wanted ,thank you 😊

11. september 2025

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