We made a booking with Hannah a couple of months back but I wanted to make an amendment. Hannah was as helpful second time around, if not more, and nothing was too much trouble. I had a lot of quest... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really helpful and knowledgeable staff. Easy process Timely replies and professional Susan Parker was extremely good and helped us get a great holiday booked
We have just booked a trip next year to Istanbul & Cappadocia. Joanna Reid was amazing. She was so helpful & extremely patient as we had to make several changes. Joanna went above & beyond & nothing w... Se mere
Grace was absolutely amazing at tailoring my request for quotes for a holiday. Straight and to the point with precise questions and giving clear precise answers. Would definitely recommend Grace... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!
Kontaktoplysninger
483 Green Lanes, N13 4BS, London, Storbritannien
- support@travelgates.co.uk
- travelgates.co.uk
4,8
Fremragende
397 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 85 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Holiday booking
Joanna was so helpful and easy to deal with . She answered all my questions, she was quick reply and she accommodate all my requests. It was so easy to book the holiday and stress free.
27. april 2026
Uopfordret anmeldelse
Julie at Travelgates
Julie at Travelgates has been so patient and responsive throughout the whole process, taking the time to make sure everything was just right for me and my son.
Julie put together the entire trip for us, including the hire car, which saved me so much time and hassle trying to book everything separately. The whole process has been really smooth from start to finish, and even the payment side was simple and stress-free.
She’s truly taken care of everything, which has made planning this trip so much easier. I’m really looking forward to our holiday now fingers crossed everything runs just as smoothly when we go away!
28. april 2026
Auschwitz trip
They tried very hard to accommodate my needs and get my the best price.
26. april 2026
Uopfordret anmeldelse
Prompt answers & all information…
Prompt answers & all information requested to make decisions supplied.
24. april 2026
Uopfordret anmeldelse
Fantastic service from Hannah
Great customer service from Hannah at Travel Gates UK.
Really kind and well spoken lady, very knowledgeable and punctual.
Overall a great experience received, thank you.
23. april 2026
Uopfordret anmeldelse
Booked 3 night stay in Krakow with…
Booked 3 night stay in Krakow with visit to Auschwitz, which was our main reason for going.
Unfortunately I found communication lacking prior to trip and all done through WhatsApp, with myself having to chase constantly for verification on flights/ hotel etc. I kept asking for voucher for Auschwitz and this was delayed, cutting a long story short, was told week before we flew they couldn’t book the Auschwitz trip. Upset and annoyed as this was our main reason for going. All other trips there were sold out (however I did indeed manage to book one myself through Trip.com who I’d highly recommend). After a lot of WhatsApp messages, Grace booked us on the salt mine trip ( amazing and glad we did it). However I asked for compensation due to the upset and constant having to chase them, original booking agent Naomi had left which meant our booking also got forgotten sometime in this. Response for compensation- ‘why would we compensate you, we have booked you on the salt mine trip’.
Although everything ran smoothly, flights, hotel etc this was not without worry all the time. Would I use again? No. I would have been better off booking everything myself. Using the company was supposed to take the stress out of a trip- it didn’t and added to it.
Given 3 stars purely because flights, hotel and salt mine trip was good and the original person who booked it Naomi.
14. april 2026
Uopfordret anmeldelse
SCAM SCAM SCAM THEY ARE FAKE AS F do…
SCAM SCAM SCAM THEY ARE FAKE AS F do not use they are NOT real...... thieving Ba@#£@ds. Apologies but im PiS#d at them.... They don't send you an ATOL certificate they lie to you. NOT A REAL COMPANY...
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Travelgates UK
Dear Leann,
Thank you for your message.
We would like to clarify that all relevant details, including booking information and terms, were shared with you prior to confirmation. No payments are processed until the customer has reviewed and confirmed the booking details.
Regarding your concerns, we have already responded to the chargeback case with the appropriate supporting documentation and proof of services booked and confirmed. This matter is now being handled through the bank’s formal process.
We kindly ask you to wait for the outcome of the bank’s investigation, as they will review all evidence from both sides and provide a final decision in due course.
We remain confident that everything was handled correctly and transparently, and we will fully cooperate with the process until it is concluded.
Thank you,
Team TravelGates UK!
Great quote
I would like to say the quote given was exceptional.
still waiting to make a decision. Thanks to Maria for her help.
21. april 2026
Uopfordret anmeldelse
Had a great experience with travel…
Had a great experience with travel gates Julie was most helpful organising my family trip to krackow in December stress fee always got back to me when I had questions would definitely use for future trips again big thanks to Julie hopefully speak soon about summer thinking about a cruise
20. april 2026
Uopfordret anmeldelse
Julie went above and beyond for me and…
Julie went above and beyond for me and I cant thank her enough great job thank you
17. april 2026
Satisfaction.
Quick response to the requested offer.
Brilliant service.
16. april 2026
Uopfordret anmeldelse
Very quick getting a tour together and…
Very quick getting a tour together and a good price
14. april 2026
Uopfordret anmeldelse
My agent Susan Parker was superb
My agent Susan Parker was superb , knowledgeable kind and helpful , making it the best booking I’ve done . Recommended highly 10 /10 Susan . I’ll be back !
13. april 2026
Thank you Susan Parker for being so…
Thank you Susan Parker for being so patient with me and the help you give me on all aspects of trying to get the best deal for our cruise, I am very grateful to you, keep up the good work.
10. april 2026
Uopfordret anmeldelse
Excellent customer service
Hannah was very efficient and quick at getting me quotes. Excellent customer service
12. april 2026
Brilliant experience hanah was great…
Brilliant experience hanah was great every time we needed anything all times. Def recommend and will us travelgate again.😊
4. marts 2026
Excellent service from Hannah
Excellent service from Hannah, she couldn't do enough to help me sort out my holiday, even when i changed the details a number of times,again excellent service five star
8. april 2026
Uopfordret anmeldelse
hannah was brilliant from start to…
hannah was brilliant from start to finish of booking my hols and changes i wanted to make
10. april 2026
I found Maria very good and dealt with…
I found Maria very good and dealt with any questions I had promptly highly recommend
10. april 2026
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