If I could give zero I would. Basically my council took me off the electoral Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and wh... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I cant do a credit lock as I have a free account but I needed a security password as my data had been breached. Customer Services communicated well with me and applied the appropriate password so no-... Se mere
Virksomheden har svaret
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Se mere
Virksomheden har svaret
Needed to add a NOC to my credit report. Customer service rep was experienced, knowledgeable, and swift to help me. My NOC was added in a jiffy. Very pleased
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Kontaktoplysninger
One Park Lane, LS3 1EP, Leeds, Storbritannien
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
3,0
Middel
574 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very quick and helpful thankyou
21. maj 2026
Besvarelse fra TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I am giving a 2-star review because…
I am giving a 2-star review because TransUnion’s standard dispute process is completely broken, inaccessible, and lazy. It literally took a phone call and a formal complaint from me to force them to look at my emails and paperwork properly.
When I submitted my dispute via email, everything was laid out perfectly—my name, address, and all required proof. Despite having all the facts on day one, it took a ridiculous 3 to 4 days just to get an initial email response, followed by another 5 days of being dragged through a repetitive email loop. As someone with dyslexia, being forced into an endless maze of written emails because staff were too lazy to look at the evidence was incredibly stressful and entirely unnecessary. They just sit on information and reply with standard email templates.
The Failure: All evidence was provided upfront via email, yet it was ignored for nearly 10 days while I was passed around in back-and-forth email loops.
The Turning Point: Nothing moved until I stepped up the pressure, called them, and filed a formal complaint. Only then did they finally initiate a proper investigation.
The Only Saving Grace: Once the formal complaint forced a real human being to actually look at the records, the dispute was settled correctly.
I am glad the matter is finally resolved, but no customer should have to lodge a formal grievance just to get basic service. TransUnion needs to stop hiding behind slow, automated email loops and fix their broken system.
21. maj 2026
Besvarelse fra TransUnion UK
Hi Mr Watson,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Great communication
21. maj 2026
Besvarelse fra TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Good communication
21. maj 2026
Besvarelse fra TransUnion UK
Hi Mrs Walsh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Staff were quite helpful.
20. maj 2026
Besvarelse fra TransUnion UK
Hi Mutai,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Easy to apply for
Easy to apply for, response very weak and not giving enough information.
20. maj 2026
Besvarelse fra TransUnion UK
Hi
Thank you for your feedback.
We’d really value the opportunity to look into this further and better understand what information you felt was missing.
Please feel free to contact us at ukconsumer@transunion.com with the subject line 'TrustPilot'.
We’ll be happy to review your experience and use your feedback to improve our communications going forward.
Thanks
Victoria
Identity fraud
I am the victim of identity fraud and Transunion have been very helpful with advice and action on my behalf.
20. maj 2026
Besvarelse fra TransUnion UK
Hi Peter,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Besvarelse fra TransUnion UK
Hi Amy,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Highly recommend
Sorted my issues promptly and efficiently. Highly recommended.
Very communative and was kept in the loop throughout the process.
19. maj 2026
Besvarelse fra TransUnion UK
Hi Jonathan,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Raised a dispute on my credit file
Raised a dispute on my credit file. Emailed directly as could not find any missed payments on the file. Quick replying advising who had reported this. Emailed back advising it was not accurate. They raised a dispute and I got a reply within about 10 days saying it had been successful and would come off my credit file. Really pleased with the quick response and resolve to my issues.
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi Claire,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
The call was attended to quickly
The call was attended to quickly, and matters were addressed swiftly. Much appreciated.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi Uzzam,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Proven inaccurate records
Proven inaccurate records
I’ve discovered over 25 soft searches by this mobsfrom my bank , thanks,
All related to organisations I’ve never had links with , so from that I’m entitled to assume they’re a bunch of chancers potentially destroying life’s of those less fortunate than I am their key any talent is selling their services to organisations more inept than themselves 🤪
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi David,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Besvarelse fra TransUnion UK
Hi Muhammad,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Transunion are useless
Transunion are useless, any thing that changes in owing more is quickly added, anything which as been paid off or vastly reduced what you owe take these useless numb nuts months to sort out. Making peoples credit rating look far worse that it actually is.
trying dispute this crap organisations useless ways
is nigh on impossible.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi Ian
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Staff had dealt my queries…
Staff had dealt my queries professionally and efficiently. Totally satisfied with the outcome of the call.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Great relief
27. april 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi Agoro,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
I hung up.
I spoke to someone called Brian, who, clearly was reading back to me from a script that had little bearing on my issue He repeated the exact script over and over. It was so robotic, so out of touch, so unhelpful I hung up.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi William,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
The best service
The lady who gave me the service was very professional .She explained to me clearly and instructed me what steps l should take
26. april 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi Gilbert,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful staff
They have been incredibly helpful on every question I had ( and they were many) they took time to explain everything and took contacting creditors on my behalf and are still doing so I can praise them enough and I am very grateful
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Amazing team and service!
The team at TransUnion are super helpful, professional and friendly
I've had to call a few times for their support and they've always been extremely helpful, straight to the point and professional.
An excellent service and team!
24. april 2026
Uopfordret anmeldelse
Besvarelse fra TransUnion UK
Hi Noor,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.