I spoke with a lovely lady Ritika, she was an absolute pleasure to speak to she explained everything so clearly and was so very polite, I would like to express my thanks to Ritika and to keep doing wh... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I called on Friday 23rd pm, I was prompted to do 1 if I want a call back which I did. To my pleasant surprise the call back was at 8.30am - the first as none of those that prompt you to do a call back... Se mere
Virksomheden har svaret
After an initial call which was not acted upon, I was very fortunate to get through and speak to Andrew. Immediately, I realised I was speaking to someone who possessed an efficient and professional... Se mere
Virksomheden har svaret
I spoke to Joyti who was very attentive, understood my issues around the internet technology, QR code etc and provided a much easier solution so that I could send in required documents. She was very k... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Kontaktoplysninger
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Storbritannien
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4,6
Fremragende
2 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I rang with a query and Joyti answered…
I rang with a query and Joyti answered the call. She was very helpful and professional. She answered all my questions.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, and thank you for taking the time to post a positive review.
Good customer service
I spoke to Raj on the phone and he was expremely helpful and polite. The experience of getting the info I needed was very easy. Can't fault the customer service.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Daniel, and thank you for the feedback. We're pleased that Raj was helpful.
I would like to thank Sabrina for her…
I would like to thank Sabrina for her help this morning she was very professional and friendly helped me to complete a form that I have tried to complete about 15 times.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Elisabeth, and thank you for your feedback. We're pleased that Sabrina has been helpful.
AssistanceVery quick to respond
Very quick to respond. All explained in full. Jyoti who was helping polite and talked through it all. Jyoti made you feel at ease to explain why I was calling and why I needed help.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Sandra, and thank you for the feedback, it's great to hear.
Excellent Customer Service
I have found the website a bit frustrating to navigate but each time I have spoken to staff they have been excellent.
I spoke to Sabrina today and she was so helpful and guided me through what I needed to do. I could not have done it without Sabrina's help.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Debbie, and thank you so much for taking the time to share your feedback. We’re sorry to hear that you found our website frustrating to navigate, but we’re delighted to know that our team were able to support you when you needed help.
It’s wonderful to hear that Sabrina was so helpful and guided you through everything you needed to do. We’ll be sure to share your kind words with her.
My call was answered promptly by Raj
My call was answered promptly by Raj. He was able to answer my query efficiently
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Janice, and thank you for taking the time to post a review. We're pleased that Raj was helpful.
My thanks to TPT customer services
My thanks to TPT customer assistant Raj and his colleague who has clear and concise knowledge to help, advise and support me to find the answers to all my questions as I experience online access to retirement solutions from TPT for the first time.
Well done Raj and thank you 🙏
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Michael, and thank you for taking the time to post a review. We're pleased that Raj was helpful.
Online portal is useless, requests for information not forthcoming.
Online portal is useless, requests for information not forthcoming.
Worst thing is I had no say when my pension got moved to TPT so I am stuck with them.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Stefan.
We’re sorry to hear you’ve had this experience and appreciate how frustrating it must be, this is not the level of service we aim to provide.
Please email escalation@my.tpt.co.uk with your full name and reference number, and our team will look into your concerns as a priority.
Kind regards
TPT Retirement Solutions
Raj was amazing!
Raj was amazing! Thank you for such good service.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Many thanks for your positive review, Jules.
Raj was very patient and helpful
Raj was very patient and helpful
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Bindiya, and thank you for the positive feedback.
Great customer service
I contacted TPT for some advise today and my call was dealt with quickly and thoroughly.
The call handler was Raj who was pleasant, very helpful and polite.
8. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Sarah, and thank you for taking the time to post a review. We're pleased that Raj was helpful.
Raj was pleasant and easy to understand
Raj was pleasant and easy to understand
7. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Carol, and thank you for taking the time to post a review.
Helpful conversation regarding…
Helpful conversation regarding accessing my pension pots
7. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Anthony, and thank you for taking the time to post a review.
I spoke to Jyoti at Tpt and she was…
I spoke to Jyoti at Tpt and she was lovely to talk to.she was friendly,happy and very helpful and answered all my questions putting my mind at rest etc.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, John, and thank you for taking the time to post a review. We're pleased that Jyoti was helpful.
The person I dealt with was friendly…
The person I dealt with was friendly and professional. What is completely unacce is the 4 to 8 weeks it takes takes his organisation to process my withdrawal
7. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Andrew.
Thank you for your feedback. We’re pleased to hear that the person you dealt with was friendly and professional. However, we completely understand your frustration with the protracted withdrawal processing time. This isn’t the level of service we aim to provide, and we’re sorry for the inconvenience and disappointment this has caused.
Kind regards
TPT Retirement Solutions
Absolutely appalling service from TPT
Absolutely appalling service from TPT. I followed their process to update my bank details, yet they still paid my pension drawdown into an account I no longer use.
After waiting five weeks for them to correct my details, they made the same mistake again. Their response showed a complete lack of urgency or concern, and their complaints process was equally unacceptable. I was promised a call but received an email instead, telling me to transfer the money back and wait another 10 days.
This is someone's pension—not a minor inconvenience. The level of incompetence, poor communication and lack of customer care has been shocking
4. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good morning, Debra.
Thank you for your feedback. I’m sorry to hear how frustrating and upsetting this experience has been. I can understand why you feel particularly concerned given the importance of pension payments. It’s understandable to expect clear communication and a timely response when dealing with something so important.
Please email escalation@my.tpt.co.uk with your full name and reference number, and our team will look into this as a priority.
Kind regards
TPT Retirement Solutions
Help with pension query
Raj was very patient and explained things well. He was able to help me complete the additional information that was required.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good morning, Mrs Baker, and thank you for your positive review. We're pleased that Raj was helpful.
Jyoti has a very helpful and friendly…
Jyoti has a very helpful and friendly manner , she explained things very clearly and was very patient .
Thank you Jyoti
4. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Alison, and thank you for your feedback. We're pleased that Jyoti was helpful.
Besvarelse fra TPT Retirement Solutions
Good afternoon, Ross, and thank you for your feedback.
Patient response to a problem
Melissa was very helpful and patient and my problem was sorted in no time at all
4. september 2026
Uopfordret anmeldelse
Besvarelse fra TPT Retirement Solutions
Good afternoon, Isobel, and thank you for your feedback. We're pleased that Melissa was helpful.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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