Brilliant service from Martin who resolved a problem re tiles damaged during delivery. World class product at a great price too. Won't be going anywhere else form tiles in future.
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Se mere
Virksomheden har svaret
Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Se mere
Virksomheden har svaret
The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable. The communication from the seller regarding my... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Total Tiles
Skrevet af virksomheden
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Kontaktoplysninger
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Storbritannien
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,6
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 37 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Total Tiles
Thankyou for your positive review, we really appreciate you taking the time to share your experience with Total Tiles.
Many Thanks
Michelle
Besvarelse fra Total Tiles
Thankyou for your review, we hope your project is coming along beautifully.
Many Thanks
Michelle
First rate
First rate, After calling about a seemingly discontinued tile Jack spent half a day searching and called be back to tell me he had found them - top service - highly reccommended
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Total Tiles
Thankyou so much for taking the time to share your review - it is greatly appreciated and we will be sure to pass your lovely comment on to Jack.
Many Thanks
Michelle
Fantastic Service from Start to Finish
There was great deal of choice and the products provided good value for money. Delivery was extremely fast and all products arrived packed very well with no issues at all - Fantastic service - really pleased
6. april 2026
Disgraceful delivery service and shocking redelivery charges
Absolutely disgraceful delivery service.
This has to be one of the worst delivery experiences I have had. They do not even provide a simple 2-hour delivery window, which is completely unreasonable. People have jobs and cannot sit at home all day waiting blindly for a driver.
If you miss the delivery or nobody is home, they then charge an outrageous £70 redelivery fee, which feels like daylight robbery. What makes it even worse is that after paying this extra charge, the service still remains useless.
I had already paid for redelivery and then spent more than 3 hours waiting for someone to come back to me with even a rough delivery time, and still got no proper answer. So after taking another £70 from me, they still expected me to waste an entire working day waiting around with no communication, no timeslot, and no respect for the customer.
This delivery system is outdated, badly managed, and frankly unacceptable in this day and age. Charging customers premium money for such a poor, chaotic, and unprofessional service is an absolute disgrace.
I would strongly advise others to think twice before ordering if delivery is involved, because the lack of communication and the ridiculous extra charges are beyond frustrating.
30. marts 2026
Besvarelse fra Total Tiles
Dear Anatolie,
We are so sorry to hear about your delivery experience. We completely understand your frustration and apologise for the inconvenience caused.
To clarify, at the point of purchase you are able to select a preferred delivery date from the available options. However, we are unable to confirm a specific delivery time in advance.
For customers who do require a more specific estimated delivery time, we encourage you to reach out to our customer service team on the day, who will do their best to provide a more accurate update. We are sorry that on this occasion this did not happen, this is not the experience we want for our customers.
We appreciate you taking the time to share your feedback as it helps us to improve. We hope to have the opportunity to welcome you back as a customer in the future.
Kind Regards
Michelle
Excellent communication
Excellent communication, and the tiles were amazingly well wrapped on a small pallet - perfect!
6. april 2026
Besvarelse fra Total Tiles
Hi Philip,
Thankyou so much for your review and kind feedback - we are pleased to hear of your positive experience with Total Tiles.
Many Thanks
Michelle
Good customer services and range of…
Good customer services and range of products available. Sample option really useful!
8. april 2026
Speedy delivery
Speedy delivery. Lowest price I could find. Haven’t used it yet but hoping it lives up to expectations
28. marts 2026
Nice range, good delivery
Nice range of tiles. Very pleased with the quality of the tile I selected. Delivered as planned.
1. april 2026
Besvarelse fra Total Tiles
Thankyou for your review, we really appreciate you taking the time, we hope your project has gone well.
Many Thanks
Michelle
Delivery as expected and good quality
I ordered a sample tile as a contrast to my kitchen cupboards unfortunately although described as light green the tile was much darker than expected and not suitable for my project.
25. marts 2026
Lovely tile just not what we where…
Lovely tile just not what we where looking for came really fast
25. marts 2026
Great company to deal with
Great company to deal with, had an issue with delivery which was out of their control but they kept me informed and updated me regularly. Packaging was amazing too. The only breakages were my OHs fault because he was rolling the bubble wrap off - top tip, cut through the bubble wrap - would use again if the need arose.
24. marts 2026
Besvarelse fra Total Tiles
Hi Mezza,
Thankyou so much for your review, we really appreciate you taking the time - your feedback means a great deal to us.
Many Thanks
Michelle
Half the price of Topps tiles with very…
Half the price of Topps tiles with very fast service
28. marts 2026
Besvarelse fra Total Tiles
Hi Steve,
Thank you so much for acknowledging our prices, we work incredibly hard to keep our costs as competitive as possible, so it is always wonderful to hear when that is noticed and appreciated.
Many Thanks
Michelle
Besvarelse fra Total Tiles
Hi Dave,
Thankyou for your positive review, we really appreciate you taking the time to share your experience with Total Tiles, it means a great deal to us and we hope to assist you again soon.
Many Thanks
Michelle
Absolutely thrilled to bits with the…
Absolutely thrilled to bits with the tiles I ordered, because they were old sizes I had to replace. I could not get the size I needed anymore , but found them on total tiles.. delivered quickly and well wrapped and protected, definitely would recommend company
2. april 2026
Uopfordret anmeldelse
Order delivered on time
Order delivered on time, a few broken tiles but customer services were willing to help and send me replacement - that's what you would expect from a top class online service. Would definitely use again.
17. marts 2026
Uopfordret anmeldelse
Exceptional customer service
Jon was exceptionally helpful in every aspect of ordering and giving me advice.
I was left with ordering Tiles and had no idea what I was doing so Jon guided me through the process. Cannot rate this company highly enough. Will definitely use again.
Many thanks.
13. marts 2026
Uopfordret anmeldelse
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