Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sent my item to the wrong address. took almost a month for customer service to admit the mistake. Did not refund.
Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mere
Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
Kontaktoplysninger
61-63 Boucher Crescent, BT12 6HU, Belfast, Storbritannien
- +44 (0)28 90682118
- websiteuk@tonykealys.com
- tonykealys.co.uk
2,6
Under middel
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 61 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Sevice
Fast delivery, items arrived as described and i was kept informed every step from the order being placed. Really pleased with my order Thankyou
5. september 2021
Advertising something not in stock and…
Advertising something not in stock and still taking your order and money with no correspondence as too when item will be delivered very poor service.
3. september 2021
Besvarelse fra Tony Kealys
Hi Martin,
I have checked and your order is a pre-order item (not in stock).
This is advertised underneath the add to cart button before purchase.
Apologies if this was not clear upon ordering.
We are due delivery this week and will then be dispatching all pre-orders.
You will receive a further shipping email on day of dispatch containing your tracking information.
I hope this information helps.
Warmest regards
Customer service.
Great service I ordered a buggy that I couldn’t get…
I ordered a buggy that I couldn’t get anywhere, possibly because of low stocks post COVID. Although not in stock I was given a delivery date and kept up to date every step of the way. Same was delivered on time, packed well and contents secure. Cokk hi long ask for a better service.
3. september 2021
Haven’t received my order
2. september 2021
Besvarelse fra Tony Kealys
Hi Sarah,
Thank you for taking our call today.
As promised, we will give you a call with an update on your pre-order on Monday.
Have a lovely weekend.
Warmest regards
Customer Service.
Besvarelse fra Tony Kealys
Hi there
Delivery is currently 5-10 working days, your item has arrived with our uk branch late yesterday afternoon from our Warehouse. It has since been made ready for dispatch and will leave today with DPD. You will receive a tracking number in due course.
Kindest Regards
Customer Service
No one answering the customer service helpline
My item has not arrived after a week and nobody is answering the customer service helpline to assist with my query.
I did send an email which was answered promptly, however I would have preferred to speak to someone over the phone. The tracking link they provide for dpd is not helpful as it does not provide any useful information about the location, journey or expected delivery date of the parcel.
31. august 2021
Besvarelse fra Tony Kealys
Hi Louise,
Thank you for your feedback.
Delivery is currently 5-10 working days upon ordering.
The tracking will update as the goods travel through the carrier network.
You can expect delivery within 5 working days of receiving your shipping information.
I hope this information helps.
Warmest regards
Customer Service
Good company
Ordered a car seat from TK as it was the best price I could find. I was in a rush for it and on contacting customer services the seat was dispatched and delivered very quickly. Great buying experience
31. august 2021
The product is good
The product is good, the price is as good. Delivery was poor. It is acknowledged that pandemic problems have caused issues but no warning was given and updates had to be requested rather than offerred
31. august 2021
Besvarelse fra Tony Kealys
Hi Graham,
Thank you for your feedback.
We are delighted to hear you are happy with your purchase.
I have checked and your order was a pre-order (not in stock at time of ordering) for delivery late August.
I can see that your order dispatched on 27th Aug when stock arrived and a shipping email was forwarded on to you same day containing your tracking information to enable you to keep track of your delivery. The goods then delivered to you 30th Aug. We would only contact a customer if there was a delay with delivery, but as your order was on schedule this was not necessary.
I hope this information helps.
Warmest regards
Customer Service.
Received my order and delighted with…
Received my order and delighted with the service received overall. I have read some other reviews complaining about wait times on items being dispatched. Although it was not dispatched right away, I have patience and saw that it can take 5 to 10 days. I would order from this company again.
30. august 2021
Can't fault the service
Can't fault the service - item arrived before the 'due by' date and it was what I ordered.
30. august 2021
Great price and product as described
Great price and product as described. Reasonable delivery time through reputable provider.
Auto generated review requests prior to delivery is likely to result in consumers marking down products if they've not yet received them though.
29. august 2021
Still waiting for the delivery!
29. august 2021
My parcel was suppose to arrive in the…
My parcel was suppose to arrive in the 19/08 it is now the 28/08 and still no delivery
28. august 2021
Besvarelse fra Tony Kealys
Hi Brydey,
Delivery is currently 5-10 working days upon ordering.
Your order shipped with DPD 26th Aug and a shipping email was sent to you containing your tracking information. This may have slipped into your spam folder. I will forward on this information again to you.
I hope this information helps.
Warmest regards
Customer Service.
I'm awaiting over 10 days for my order
I'm awaiting over 10 days for my order, and I still didn't receive any information about it.
28. august 2021
Besvarelse fra Tony Kealys
Hi Anna,
I have checked and your order is a pre-order item.
We have now received delivery and your order is preparing for dispatch.
You will receive a further shipping email when the goods have shipped containing your tracking information.
Warmest regards
Customer Service.
Ordered a stroller a week and a half…
Ordered a stroller a week and a half ago, said was due in early this week. I've chased again and no reply.
If it had said delivery would take this long, i would have ordered elsewhere.
Really hoping it turns up soon
26. august 2021
Uopfordret anmeldelse
Besvarelse fra Tony Kealys
Hi Hannah,
I tried to contact you on your mobile. I am so sorry that you had not been contacted earlier. Your order is a pre-order item. As soon as stock arrives all pre-orders will then be shipped.
You will receive a further shipping email on day of dispatch containing your tracking information.
Warmest regards,
Customer Service.
Best price I could find anywhere online…
Best price I could find anywhere online and promptly delivered free of charge. Can’t ask for better than that. Highly recommended.
25. august 2021
Website had shown pram for sale and…
Website had shown pram for sale and available but when I chased this up after days of waiting on a delivery update I was told the pram was discontinued and I had to wait 5 days for a refund. When I expressed my disappointment isn’t email was ignored.
25. august 2021
Besvarelse fra Tony Kealys
Hi Kate,
As previously said we do apologize for the error with the order, unfortunately this item has been discontinued, I can see hear that a replacement was recommend but you preferred to receive a refund. All refunds can take up to 5 working days to return to your account.
If you need any further assistance, please do not hesitate to contact us at customerservice@tonykealys.com
Kindest Regards
Customer Service
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.