Tony Kealys Anmeldelser 

2.562
•
TrustScore 2.5 ud af 5

2,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Sent my item to the wrong address. took almost a month for customer service to admit the mistake. Did not refund.

Bedømt til 5 ud af 5 stjerner

Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mere

Bedømt til 5 ud af 5 stjerner

Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... Se mere

Virksomhedsoplysninger

  1. Babyudstyrsbutik

Oplysningerne kommer fra forskellige eksterne kilder

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 61 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,6

Alle anmeldelser

(2.562)

19 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Purchased a car seat online

Purchased a car seat online, wasn't aware it wasn't in stock, they sent an email saying it would be dispatched mid-Sept but haven't heard anything. Tried to contact them and no reply, only contact has been the email to ask for a review!

28. september 2021
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi Kerri,

I have checked and your order is a pre-order item.
This would have been advertised underneath the add to cart button before purchase.

It would have read, "Stock due Mid September".


This item has now arrived in stock and your order is preparing for dispatch.

You can expect delivery in the next 3-5 working days.

We received your email query at 9.55am this morning and a reply was sent at 10.12am.

I hope this information helps.

Warmest regards
Customer Service.

Bedømt til 1 ud af 5 stjerner

I ordered a gift voucher and was very…

I ordered a gift voucher and was very disappointed that it took 10 days to arrive this is far to long if you would use Royal Mail I would have got it in 2 our 3 days won’t be ordering again

27. september 2021
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi Louise,

Our sincere apologies delivery took so long.
On looking at the tracking, it appears your order was misdirected by the carrier and had to be rerouted. Whilst rare, this can happen due to human error and was unfortunately outside our control.

Again, our sincere apologies for any inconvenience caused.

Warmest regards
Customer Service

Bedømt til 5 ud af 5 stjerner

Fast and efficient delivery of goods I…

Fast and efficient delivery of goods I ordered. I was even phoned to say my towels I bought would be inside the box rather than be separately packaged. Very friendly and pleasant. I would definitely order from this store again.

23. september 2021
Bedømt til 1 ud af 5 stjerner

I was sent a used product!

I ordered a bedside crib, firstly i was told of the wrong delivery time frame when i enquired as was getting close to due date and wanted everything sorted, when my bedside crib finally arrived, we opened it to find snags in the mesh and mattress and SICK stains on the fabric, the item had clearly been used and returned, when i raised the issue, although they apologised, the service I received was horrendous! They kept denying it had been a returned product even after me sending photos as proof of how the product. I was told i could be sent a replacement which would take a further 10 working days, to which i declined and get a refund, i had to settle for a different bedside crib which was not my first choice! I spent a long time researching them and deciding on the one we wanted for our baby. It was very frustrating and i just felt like this company did not care about the stress and inconvenience it caused!

20. september 2021
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi Natalie,

Delivery within Ireland is 3-5 working days and delivery to the UK is 5-10 working days. Apologies this was not clarified when you queried delivery time frames.

We have now received the item back in store and upon close inspection we can confirm the staining is not vomit. However, we have determined that this item is not up to standard and would have slipped past quality control at manufacturing point. We would not have noticed this as we do not open goods before shipping and unfortunately is beyond our control.

We would like to offer you our sincerest apologies for the experience you had with this purchase and we will be following up internally with supplier as this is not the service we strive to provide.

Again, we are truly sorry this error occurred and hope not too much upset was caused.

Warmest regards
Customer Service

Bedømt til 1 ud af 5 stjerner

Purely because I paid for an item

Purely because I paid for an item, and then find out it’s out of stock it needs to be preordered which took two weeks and then get an email saying there’s Delays, just next time don’t put the item is available if it’s not it’s misleading,

19. september 2021
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi there,

I have checked and your order was a pre-order item.
Pre-order items will have delivery time frames underneath the add to cart button before purchase.

Apologies if this was not clear upon ordering and hope not too much inconvenience was caused.

Warmest regards
Customer Service.


Bedømt til 1 ud af 5 stjerner

My order of 30/08 has still not…

My order of 30/08 has still not arrived!! Disappointed!

13. september 2021
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi Delia,

Thank you for taking our call today.
We have now dispatched your order and a shipping email will be forwarded on to you via email shortly.

Again, our sincere apologies for any inconvenience caused.

Warmest regards
Customer service

Bedømt til 5 ud af 5 stjerner

Excellent service!

Purchased a Joie stages car seat! Very competitive price and arrived promptly. Contacted customer service for an update on delivery and communication was excellent!!! Highly recommended!!!

12. september 2021
Bedømt til 5 ud af 5 stjerner

Very impressed with the service…

Very impressed with the service provided by Tony Kealys in Belfast (from consultation right down to receiving the items ordered).

They have a wide selection of items to choose from and gave very good balanced advice on what items were best suited to us.

10. september 2021
Bedømt til 5 ud af 5 stjerner

Ordered online

Ordered online. Buggy came very quick. Silvercross pop is a great buggy very light and easy to fold. No hassle at all.

10. september 2021
Bedømt til 5 ud af 5 stjerner

Ready for baby!

Full disclosure, baby hasn’t arrived yet, so can’t comment on using it! We went with this product for our downstairs for a few reasons: we only have a shower upstairs so loved that it has a bath integrated; we wanted it to have storage; and we wanted one with wheels to be able to move it easily. There are other similar styles from other retailers, but I preferred the grey and white of this one and also it was around £30 cheaper than the other model I had seen for sale.

It arrived within a good timeframe, and I like how light it is- I was actually able to help build it! The build process was really quite straight forward and didn’t take us long at all. The only bit that had us fiddling about a bit was aligning the change mat frame and the bath so it could move smoothly. There is loads of storage which we’ve already started using. It is quite light and plasticky (as to be expected) but feels durable, is easily kept clean and simple for me to move around.

Overall it seems like it’s going to prove to be a really useful investment, and I can’t wait for baby to arrive so we can start using it!

10. september 2021
Bedømt til 5 ud af 5 stjerner

Was looking for a baby bath/changing…

Was looking for a baby bath/changing table and Tony Kealys had the same item at a far more reasonable price. Unfortunately it was available for delivery when i placed the order but they got in touch asking if I was happy to wait or cancel the order. I chose to wait and the item arrived with in the projected time scale. Arrived in great condition. Will definitely shop again with Tony Kealys

8. september 2021
Bedømt til 3 ud af 5 stjerner

Nice website and price for the car seat…

Nice website and price for the car seat I wanted, but it took a long time (several weeks) to arrive and they didn’t keep me very well informed of when it would be delivered. I would still use them again though if what I wanted was cheaper than elsewhere

6. september 2021
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi Adam,

Thank you for your feedback.
We are delighted to hear you are happy with your purchase.

I have checked and your order was a pre-order.
Delivery is currently 5-10 working days for in stock items but pre-order products will have varying delivery time frames. The delivery time frames are shown underneath the add to cart button before purchase for items that are pre-order.

Apologies if this was not clear upon ordering.

Warmest regards
Customer service.

Bedømt til 1 ud af 5 stjerner

Hi placed my order on the 15/08/21 was…

Hi placed my order on the 15/08/21 was supposed to be a birthday present for the 21 September still waiting for delivery can’t get hold of anybody keep sending me same email stating they expecting stock I am very disappointed I just want the item delivered

5. september 2021
Uopfordret anmeldelse
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi Baitshepi,

Thank you for taking our call today.
Again, our sincere apologies for the delay with delivery of your pre-order.
As promised, we will be in touch with an update on Thursday 9th September.

Warmest regards
Customer Service.

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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