Tony Kealys Anmeldelser 

Sent my item to the wrong address. took almost a month for customer service to admit the mistake. Did not refund.

They did not refund a product that was shipped to the wrong address. Customer service does not respond.

HORRIBLE EXPERIENCE, STAY AWAY

Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased from Tony kealys specifically. The customer service received afterwards was, in my opinion, curt and rude.

I was concerned after reading a number of negative reviews about the V6+ running pram, mainly regards to the collapsing issues and poor customer service resolving issues with Out N About. However, with the clasp fix provided to resolve the collapsing issue, I decided to purchase from Tony Kealys. Unfortunately, after only 2 runs with the pram, it developed a number of faults. The worst of which was that the front wheel started vibrating aggressively from side to side causing the pram to judder and preventing me from being able to run with it at all. 2nd issue was the brake stopped working on the back left wheel causing the pram to pull to the right when the brake is used and lastly, the pram has now just started pulling to the right when I use it. Concerning to have experienced so many issues with the V6 and hopefully this is just unfortunate and the quality of the replacement will live up to the reputation of previous Out N About models. Arranging a replacement through the Tony Kealys has been slow so far - 10 days and counting and still yet to confirm that a replacement will be sent...

I was in a car crash back in July, I had originally bought my full travel system from tony Kealys, I then had to purchase a brand new car seat and isofix due to the crash. Once I had ordered the isofix arrived with no issues.
The car seat did not arrive it was going to be delayed. I called the store and asked about the delay they said it was a supplier issue and I wouldn't receive until late September, I received no updates, no emails to say the car seat was on its way or due to be delivered.
On the email they said once they heard about the delay they contacted all there customers but they didn't because it took me to contact them to find out there would be a delay, so I was being lied to.
I contacted beSafe in Norway they said they had no issues they had car seats in stock and ready for shipping.
I won't be purchasing from there again, I was already up the walls from the crash, and then I had to use a loan of a car seat until the new one arrived and I wanted the beSafe one as that was the one my baby was in, in the crash and there wasn't a scratch on her. There customer service Is very poor I left multiple messages with no reply only way to ensure you hear something is via email and that wasn't even great.

Went out of my way last Saturday to go there and buy buggy the website said was in stock only to arrive at store to be told none in stock, that’s fine, these things happen. So the girl from shop rang me that afternoon to say they were getting more in and if I came back today they would have them in. Arrived today to be told none in stock again and girl clueless about why a colleague would tell me they would have some in stock…..complete waste of time and won’t be shopping in Tony Kealys again needless to say….crap customer service

4 emails , 2 phone calls and still zero communication. Definitely wouldn’t recommend, was a very slow delivery and now want to return due to issues with the pushchair straight out the box! I just want a return label

Made two orders recently.
Both excellent service.
Poppy emailed me about the first order beging delayed which was no problem.
And with my second order unfortunately the pram I ordered was damaged, poppy again arranged a replacement very quickly and was very helpful.

Thank you!

Much longer lead times than advertised. Very annoying and misleading. Shouldhave gone with another site.

Update We are nearly on week 6 and no sign of double buggy!

I rang up to see if they had a seat in stock and someone (an actual human) helped me at the other end, she was really helpful advised it was in stock they could despatch the next day for next day delivery AND if I wasn't happy I could return for FREE (although I was very happy so I kept the seat)
When the seat was despatched I had the lady phone me back and another lady from the despatch team also to let me know it was on its way and it was delivered on a Sunday. Stress free, happy customer and I'll definitely be a repeat customer, this was the best customer service I have received in a loooooong time from not 1 but 2 members of staff!

Great experience. After being let down by another retailer we were recommended TK. Ordered items on Monday evening and they arrived to our door by lunchtime on Wednesday. Customer service were able to give a clear indications of what was in stock prior to ordering, which gave us confidence. Restored our faith that there are some proper retailers out there!

Great customer service, order had to be changed and they arranged the pick up after the changed items had been posted. Great service when needed most. Recommend highly.

I recently ordered a car seat from Tony Kealys UK after struggling to find it in stock anywhere else, and I couldn’t be happier with the experience.
My order arrived much quicker than expected. The item was well-packaged and arrived in perfect condition.

company needs to change their courier DPD as they say it is there fault . My ordered ( travel cot) gets picked up from Tonys then they take it back to them , twice this has happened in one week , not even left Belfast for UK. This has ruined a gift request for my daughter in law ... I rather pay more for my product and get it delivered ..

Order the out and about v5 midnight blue double got a phone call from the store a few days later to say unfortunately the v5 was out of stock and they would be upgrading me to the v6 for no extra charge was delivered a few days later brilliant so light weight love it even fits on the bus with no problem love it thank you so much

Do not buy from this shop at all. I bought from this shop and they left my package 3 miles away from my house and the package was torn and the items were on the floor. The funny thing is they kept me waiting for 3 weeks and did not refund my money. Customer service is terrible. Delivery was really terrible. Do not waste your money

Received a faulty product and contacted their customer service via email on the 19th Dec. Had a reply to either arrange a replacement or refund and I emailed to arrange a refund. However, I’ve had no response from them since despite me emailing back twice (23rd and 27th) to arrange a refund. Terrible customer service. I shouldn’t be in a situation where I’m left with a faulty product that’s no good for use with no means of sorting a return. I’m now £135 down. Thanks a bunch Tom Kealy’s. I do not recommend!

Edited: after leaving the message again on Thursday morning I was contacted by Tricia from costumer service. She has been very helpful and apologised for lack of communication and delay. She promised that the buggy will be send out that day and I will recive it on Saturday which I did. Buggy arrived in excellent condition. Very pleased with the purchase. Hopefully in the future the company will be bit bwtter with comunicating with costumers.

Original: So after horrid experience with different company I was hoping for a better one with Tony Kealys and oh boy I was wrong.
I put order through on 29th of August and it says it will deliver 2-3 business days. As the 29th was Friday, I expected to recive the delivery by today (3rd of September) as didnt count the weekend. I had no updates on Monday, so I contacted them and was inform that the buggy isnt even with them and that by Wednesday ( today) they should to recived it and send it out so i can get it by the end of this week which I assume by Friday as they do not deliver on Satuday and Sunday. Well, they didnt as they promise as I have no updates and status of my parcel still says " preparing shipment " ( since Friday 29th of August). I have email them today to ask for update, no response( even so in automatic replay they promise to respond withing few hours) so I call , no answer, just to leave the message which I did.
I am beyond fed up with those companies claiming one thing and doing the other. This is the second company withing 2 weeks that is has failed to their promises and trie to buy extra time by ignoring costumers and feeding them lies.

I was really impressed with the customer service from this company. When there was a hiccup with the courier (which was completely out of the company’s control), they responded quickly and sorted everything out without any hassle. Their communication was fast, friendly, and efficient — they honestly couldn’t have done more to help. It’s rare to find a company that stands by its customers like this. Highly recommended!

Incredible! Was very pleased with how easy ordering from this company was. I had never heard of them before and was a little skeptical initally as the prices seemed too good to be true. Was it all legit?! Shouldn't have had concerns. The high chair arrived from Ireland in under 48hrs. Everything was well packaged and in good condition upon delivery. Would definitely consider ordering things in the future. Glad we found this website.