Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... Se mere
Virksomheden har svaret
Sent my item to the wrong address. took almost a month for customer service to admit the mistake. Did not refund.
Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mere
Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... Se mere
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
61-63 Boucher Crescent, BT12 6HU, Belfast, Storbritannien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 61 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Item quickly delivered - absolutely no hassle whatsoever, the way online ordering should be! Will definitely use this company again.
Bad services, the website stated the parm will be in stock at the end of March but then when I communicated with them they said it will be with us by 7 April and deliveries could be mid of April, so I asked them about the other colour which says it is in stock and delivered in 1-3 days then they said not in stock and they said the website is unupdated, they lack of truth and honestly

Besvarelse fra Tony Kealys
What a refreshing experience fantastic communication family run business with family values some of the top companies could learn from your business and such a pleasure
Thank you
I ordered an Uppababy ganoosh and was concerned about the delivery time as my experience with online baby stores has been consistently poor, but the delivery was quick and the product was exactly as described.
Had great experiences with this company and can’t rate them highly enough! I bought my icandy travel system from another retailer who shortly after, went out of business. I was having trouble with my icandy which needed a handlebar replacement. Jean from Tony Kealy’s was such a great help and did this for us free of charge! She was also so helpful in sourcing a footmuff for the pram which the original retailer left us short of. I can’t thank them or recommend them enough and will be buying anything baby related from them in future!
As first time to be parents we were quite overwhelmed and unsure where to start our baby shopping journey. Jacqueline made us feel at ease, was very informative, and explained the packages and offers that the company supplies. Highly recommend the shop and Jacqueline
The people in here really know their stuff. So knowledgeable and so helpful. Nothing was to much for them. Some of the best service I had ever had. Would recommend to everyone. Poppy was looking after us when we come and got the pram and she was amazing.
We ordered a pram on Saturday, website claimed "1-3 days delivery", and that they'd email upon dispatch.
By Wednesday morning, technically the third business day, I had heard nothing.
I emailed the company explaining the above, and got no response, however I have now received a dispatched email.
The customer service is non-existent. An acknowledgement and explanation on the last expected day of delivery would have gone a long way.
PLEASE PLEASE READ! Wanted to purchase the iCandy pram and accessories in coco along with the CloudT car seat and base in Cozy Beige. Was told all would be in store in 3-4 weeks, we then called to check if it was in after 4 weeks and told no it would be another 3-4 weeks as there was a delay on icandy’s end. We said okay and waited. We then checked in again and were told it would be past the date expected (basically they weren’t sure when it would be in). I am due in 3 weeks so we went to Mamas & Papas (after being told “well if you can get it somewhere else go for it”) to see if we could get it quicker, they informed us that the car seat in that colour is pre-order only and wouldn’t be in till mid-July (so lied to by Tony Kealys!!). Ended up buying from Mamas and Papas everything came within days, was cheaper and got a £150 gift card to spend in store. Cancelled with Tony Kealys and asked for refund. Would absolutely avoid this company, no communication whatsoever we had to chase them and were completely lied to continuously for over 2 months about what was available and timeframes. I never write reviews but as a first time mum this really stressed me out and I wouldn’t want it happening to anyone else.

Besvarelse fra Tony Kealys
Over priced and kept me waiting for a week with no info before refunding me. Then bought the item from smiths £10 cheaper and was delivered the next day.
Was a little sceptical ordering our Trip Trapp high chair from Ireland with free delivery to England but it was the best price I could find online so gave it a go. I needn't have worried, it arrived in a matter of days after ordering. Well packaged, everything as it should be, I couldn't be more satisfied with my experience.
Bought Stokke high chair Tripp Trapp last week. Fast and intime delivery, no scratches, no missing equipments, not used product. Was worried but now I’m lucky.
I would advise against purchasing any products from them. It's better to buy directly from the product manufacturer or use platforms like Amazon. I had a really bad experience when I ordered an expensive Elvie Breast Pump. The product was faulty, and when I requested a replacement, they advised me to deal directly with Elvie. They mentioned that they would process my refund only if I received confirmation from Elvie. Despite emailing Elvie daily, I haven't received a proper reply. Tony's customer support only checks for updates every 4 or 5 days, and my concern is that when we buy a product from Tony, we shouldn't have to deal directly with the product vendor – that should be their responsibility. I don't recommend their products.

Besvarelse fra Tony Kealys
From initial enquiry a few months ago to pram bundle delivery to York England , very helpful and informed staff over the phone .in this competitive world they offered the best price . I paid a deposit to secure this, which then came down slightly which they honoured. Prompt Regular email replies and updates and when I requested shipment it was delivered in less than 48 hours.
My son and wife are thrilled with it all .
Lovely to have such a positive experience with online shopping ! Louise L
Easy to order, and delivery took no time at all considering the distance the parcel had to travel.
Changed to 5 star review - everything delivered ahead of time. Thank you!
Original 1 star - Researched Stokke highchairs online and found Tony Kealys to have the best deal and one of the few sites that showed everything to be in stock with delivery estimated 1-3 days. I should have known there would be a catch. Once ordered I was informed it was out of stock, only once they had received my money. Not to mention this was the most expensive version of the chair and it did not inform me that other cheaper colours were in stock. If I’m lucky it will arrive two weeks after I ordered it at the earliest. I asked if it could be sent as soon as it’s received but was informed there were no other delivery options such as next day. So asked what compensation was available as I’m now having to source another highchair to use whilst I wait for the delivery and haven’t heard anything back since. Very disappointed.
I never knew how expensive baby chairs are, guess this one will be passed on as inheritance. After many days of searching the Internet and my soul for the inner Scrooge I realised the tonykealys.co.uk offer was the best one on the market and I went with this. I received it a bit later than expected as it was during Christmas and I felt like MacGyver assembling it, but here we are with the most expensive piece of furniture. 100% worth it and the seller was great with updates and very prompt in replying when I had questions.
Quality products at affordable prices. Efficient service and arrived promptly.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.