Tony Kealys Anmeldelser 

2.562
•
TrustScore 2.5 ud af 5

2,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Sent my item to the wrong address. took almost a month for customer service to admit the mistake. Did not refund.

Bedømt til 5 ud af 5 stjerner

Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mere

Bedømt til 5 ud af 5 stjerner

Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... Se mere

Virksomhedsoplysninger

  1. Babyudstyrsbutik

Oplysningerne kommer fra forskellige eksterne kilder

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


Kontaktoplysninger

2,6

Under middel

TrustScore 2.5 ud af 5

3 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 61 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

2,6

Alle anmeldelser

(2.562)

19 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

Bad services

Bad services, the website stated the parm will be in stock at the end of March but then when I communicated with them they said it will be with us by 7 April and deliveries could be mid of April, so I asked them about the other colour which says it is in stock and delivered in 1-3 days then they said not in stock and they said the website is unupdated, they lack of truth and honestly

28. marts 2025
Uopfordret anmeldelse
Tony Kealys-logo

Besvarelse fra Tony Kealys

Dear Hamza,
Thank you for your feedback.
Occasionally, delays can occur with pre-order items, as was the case on this occasion. A notification with the updated delivery timeframes was sent to all pre-order customers.
We completely understand that the revised timeline may not have suited your needs, and a full refund was processed promptly as requested. At the time, the alternative colour option you enquired about was unfortunately out of stock.
However, we are pleased to let you know that this item is now back in stock, and if you would still like to place an order, delivery would be within 2–3 working days.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
Customer Service

Bedømt til 5 ud af 5 stjerner

What a refreshing experience

What a refreshing experience fantastic communication family run business with family values some of the top companies could learn from your business and such a pleasure
Thank you

7. marts 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Quick delivery and product as described

I ordered an Uppababy ganoosh and was concerned about the delivery time as my experience with online baby stores has been consistently poor, but the delivery was quick and the product was exactly as described.

22. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Had great experiences with this company…

Had great experiences with this company and can’t rate them highly enough! I bought my icandy travel system from another retailer who shortly after, went out of business. I was having trouble with my icandy which needed a handlebar replacement. Jean from Tony Kealy’s was such a great help and did this for us free of charge! She was also so helpful in sourcing a footmuff for the pram which the original retailer left us short of. I can’t thank them or recommend them enough and will be buying anything baby related from them in future!

9. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Lovely and informative staff, great packages on offer

As first time to be parents we were quite overwhelmed and unsure where to start our baby shopping journey. Jacqueline made us feel at ease, was very informative, and explained the packages and offers that the company supplies. Highly recommend the shop and Jacqueline

3. januar 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing service from start to finish

The people in here really know their stuff. So knowledgeable and so helpful. Nothing was to much for them. Some of the best service I had ever had. Would recommend to everyone. Poppy was looking after us when we come and got the pram and she was amazing.

19. oktober 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Wouldn't use this company again

We ordered a pram on Saturday, website claimed "1-3 days delivery", and that they'd email upon dispatch.

By Wednesday morning, technically the third business day, I had heard nothing.

I emailed the company explaining the above, and got no response, however I have now received a dispatched email.

The customer service is non-existent. An acknowledgement and explanation on the last expected day of delivery would have gone a long way.

2. oktober 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

PLEASE PLEASE READ

PLEASE PLEASE READ! Wanted to purchase the iCandy pram and accessories in coco along with the CloudT car seat and base in Cozy Beige. Was told all would be in store in 3-4 weeks, we then called to check if it was in after 4 weeks and told no it would be another 3-4 weeks as there was a delay on icandy’s end. We said okay and waited. We then checked in again and were told it would be past the date expected (basically they weren’t sure when it would be in). I am due in 3 weeks so we went to Mamas & Papas (after being told “well if you can get it somewhere else go for it”) to see if we could get it quicker, they informed us that the car seat in that colour is pre-order only and wouldn’t be in till mid-July (so lied to by Tony Kealys!!). Ended up buying from Mamas and Papas everything came within days, was cheaper and got a £150 gift card to spend in store. Cancelled with Tony Kealys and asked for refund. Would absolutely avoid this company, no communication whatsoever we had to chase them and were completely lied to continuously for over 2 months about what was available and timeframes. I never write reviews but as a first time mum this really stressed me out and I wouldn’t want it happening to anyone else.

20. maj 2024
Uopfordret anmeldelse
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi there,

Thank you for taking the time to share your experience with us. We sincerely apologise for the experience you feel you received during your purchase.

We understand how crucial it is to have everything prepared for the arrival of your baby, and we deeply regret any miscommunication regarding the availability of the iCandy pram, accessories, and the CloudT car seat. The situation you described is not reflective of the service standards we strive to maintain.

We are currently investigating the issues you raised and our internal processes to ensure that communication gaps do not occur in the future. Our goal is to provide our customers with accurate information and timely updates.

We apologise for any distress this experience has caused you during such an important time.

If there is anything more we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Warm regards
Customer Service

Bedømt til 5 ud af 5 stjerner

Great experience

Was a little sceptical ordering our Trip Trapp high chair from Ireland with free delivery to England but it was the best price I could find online so gave it a go. I needn't have worried, it arrived in a matter of days after ordering. Well packaged, everything as it should be, I couldn't be more satisfied with my experience.

12. november 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Stokke Tripp Trapp

Bought Stokke high chair Tripp Trapp last week. Fast and intime delivery, no scratches, no missing equipments, not used product. Was worried but now I’m lucky.

21. september 2023
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Avoid to buy products from them

I would advise against purchasing any products from them. It's better to buy directly from the product manufacturer or use platforms like Amazon. I had a really bad experience when I ordered an expensive Elvie Breast Pump. The product was faulty, and when I requested a replacement, they advised me to deal directly with Elvie. They mentioned that they would process my refund only if I received confirmation from Elvie. Despite emailing Elvie daily, I haven't received a proper reply. Tony's customer support only checks for updates every 4 or 5 days, and my concern is that when we buy a product from Tony, we shouldn't have to deal directly with the product vendor – that should be their responsibility. I don't recommend their products.

30. august 2023
Uopfordret anmeldelse
Tony Kealys-logo

Besvarelse fra Tony Kealys

Hi Ruchi,

I would like to express our appreciation for your feedback concerning the Elvie Stride Pump. Given the intimate nature of this product, Elvie prefers to engage directly with customers when addressing any issues they may encounter. Although this approach may pose some inconvenience, it is implemented with the intention of expediting the resolution process. This strategy is particularly relevant due to the sensitive nature of the product, obviating the need for customers to navigate the retailer when seeking assistance from Elvie.

Thank you for your understanding, and we remain at your service to address any further inquiries or concerns.

Warm regards
Customer service

Bedømt til 5 ud af 5 stjerner

Excellent customer servicr

From initial enquiry a few months ago to pram bundle delivery to York England , very helpful and informed staff over the phone .in this competitive world they offered the best price . I paid a deposit to secure this, which then came down slightly which they honoured. Prompt Regular email replies and updates and when I requested shipment it was delivered in less than 48 hours.
My son and wife are thrilled with it all .
Lovely to have such a positive experience with online shopping ! Louise L

6. juli 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Easy to order

Easy to order, and delivery took no time at all considering the distance the parcel had to travel.

26. december 2022
Bedømt til 5 ud af 5 stjerner

Great service

Changed to 5 star review - everything delivered ahead of time. Thank you!

Original 1 star - Researched Stokke highchairs online and found Tony Kealys to have the best deal and one of the few sites that showed everything to be in stock with delivery estimated 1-3 days. I should have known there would be a catch. Once ordered I was informed it was out of stock, only once they had received my money. Not to mention this was the most expensive version of the chair and it did not inform me that other cheaper colours were in stock. If I’m lucky it will arrive two weeks after I ordered it at the earliest. I asked if it could be sent as soon as it’s received but was informed there were no other delivery options such as next day. So asked what compensation was available as I’m now having to source another highchair to use whilst I wait for the delivery and haven’t heard anything back since. Very disappointed.

10. januar 2023
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Best offer on the market

I never knew how expensive baby chairs are, guess this one will be passed on as inheritance. After many days of searching the Internet and my soul for the inner Scrooge I realised the tonykealys.co.uk offer was the best one on the market and I went with this. I received it a bit later than expected as it was during Christmas and I felt like MacGyver assembling it, but here we are with the most expensive piece of furniture. 100% worth it and the seller was great with updates and very prompt in replying when I had questions.

4. januar 2023

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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