Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sent my item to the wrong address. took almost a month for customer service to admit the mistake. Did not refund.
Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... Se mere
Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !
Kontaktoplysninger
61-63 Boucher Crescent, BT12 6HU, Belfast, Storbritannien
- +44 (0)28 90682118
- websiteuk@tonykealys.com
- tonykealys.co.uk
2,6
Under middel
3 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 61 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My item still hasn't arrived
My item still hasn't arrived, I made my purchase on August 11 !! Where is my seat?!?
Regards
Mme TRIQUET
25. august 2021
Besvarelse fra Tony Kealys
Hi There,
I tried to call but failed to reach you, i wanted to contact you in relation to your order, I have called our supplier to see why their is a hold up on your order. I have been informed that due to a container shortage, I have included all information in an email to the email address provided.
I do sincerely apologies for the inconvenience caused.
Kindest Regards
Customer Service
Not received my order
I ordered Joie - Nitro Stroller- Laurel × 1
£60.00
Subtotal
£60.00
Shipping
£0.00
Taxes
£10.00
Total
£60.00 GBP on the 13th August and still not received my order the money was taken out of my bank but still no delivery I rang the shop and they were very helpful waiting for a delivery in store and they are ringing me on the 30th for an update
24. august 2021
Uopfordret anmeldelse
Besvarelse fra Tony Kealys
Hi There
The item you ordered is a preorder item, this is due into stock at the start of september. If you would like to continue with your order please let us know, you can contact us at customerservice@tonykealys.com
Kindest Regards
Customer Service
Placed an order over a week ago
Placed an order over a week ago, it still has not been dispatched . Communication is very slow (takes a long time to get an answer or you get none whatsoever ). I can understand that delivery problems can be an issue at the moment, but better communication would be very much appreciated.
24. august 2021
Besvarelse fra Tony Kealys
Hi There
I do apologize for the delay with your order, not all items were available in the uk branch so they had to be transferred. Your tracker has been emailed to you. If you need any further assistance please contact customerservice@tonykealys.com
Kindest Regards
Customer Service
Slow and weird customer service
I order a similar baby product from another website the same day and got delivery within a week. It takes so so long for this team to respond to my order. More than 7 working days and I am still waiting for the email about the dispatch.
24. august 2021
Besvarelse fra Tony Kealys
Hi there,
Thankyou for taking our phone call, the order has been corrected and is now in queue to be dispatched. We will notify you of the dispatch via email with your tracking number.
Kind Regards
Customer Service
Very helpful and friendly staff
24. august 2021
Good quality matress could not find one…
Good quality matress could not find one anywhere untill I stumbled across here. fitted perfectly will buy from here again! Thank you
23. august 2021
Good communication and delivery service
23. august 2021
I ordered a car seat from tony kealys
I ordered a car seat from tony kealys. This particular seat I have had from them on a previous order no problem.
But on this occasion I ordered the seat said to be 5-10 working days for delivery. I waited over 2 weeks before calling as I'm aware delivery has been a problem with Corona virus. When I called I got told it wasnt in stock and they were waiting for them to come in soon and I should have had a call to tell me this which I hadn't been contacted. Then 2 days later I received a email to say the order had been cancelled. No phone call or explanation given. Very poor customer service.
22. august 2021
Great customer service and excellent value for money
Received my order which was cheaper than all the competitors pretty much straight away. I emailed customer service and advised them it was a gift and that I needed it for a certain time and they dispatched immediately and I receive my order one or two days later. Overall very happy with the customer service and speed at which it arrived.
21. august 2021
Great value
Great service and excellent value of money, compared to other retailers. Ordered a car seat and was delivered within a week.
19. august 2021
Great service
Great service! I got exactly what I needed and it was all packed and clean when o received it.
19. august 2021
Ordered a stokke high chair a week ago
I ordered stokke high chair one week ago. Money went through, order was confirmed. I haven't heard from TK since. I tried today calling the telephone on the website and no one picked up, I left a message.
Any update from Tony Kealys would be greatly appreciated.
Update: order arrived on 21 August (ordered 12 August) and we're very happy with the product. Perhaps an update on when the goods had been shipped or sent the tracking number would have helped.
19. august 2021
Besvarelse fra Tony Kealys
Hi there,
Thank you for ordering with Tony Kealys. Your order is in queue to be dispatch, we apologize for the slight delay as some of the items in your order had to be transferred from another branch. Once dispatched, we will notify you via email with your tracking number.
Kindest Regards
Customer Service
Competitive Company
Very competitive company will definately use again, also were very quick to answer my query regarding delivery. Excellent service.
18. august 2021
Great price,communication and delivery.
Great price,communication and delivery.
Easy to order and deal with.
17. august 2021
Still waiting for order?!?
15. august 2021
Besvarelse fra Tony Kealys
Hi Jessica,
The items you ordered are in transit from another branch, once it arrives in our uk branch, it will be relabelled and dispatched. You will be notified of the dispatch via email with your tracking number. Please note that delivery to the uk can take up to 5-10 working days.
Kind Regards
Customer Service
I am still waiting for parcel
14. august 2021
Besvarelse fra Tony Kealys
Hi Kerry,
From looking at your tracker, your order was dispatched on the 12th august, you should have received your tracker via email. I have sent a query onto our courier for an update on your parcels whereabouts. Please note that delivery can take up to 5 - 10 working days.
Kindest Regards
Customer Service
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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