I am shocked at how quickly I received a reply from what I believe was a human! I wasn’t even that determined to complain, but when I got the request for feedback I thought I might share the minor iss... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wow! You guys are great. Because I had sent photos you could see how damaged the tin of paints was, and you are already sending a free replacement. Your correspondence has been empathic and practical... Se mere
The email with care instructions, noting that the tubes have a tight seal and don’t try to peel it because it’s designed to be punctured, and the info about the wood just blew me away! I’ve just never... Se mere
So far the products I have received are of excellent quality. I also love all the videos they provide especially for a beginner like me. They have also been extremely responsive to my emails and I lov... Se mere
4,5
Fremragende
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Incredible customer service
Incredible customer service, lovely emails (make sure you subscribe) to help you, especially if you're a beginner in the arts adventure.
I've worked in customer services my whole life and this company def out performs in all areas. So helpful, so positive, you can tell they take great pride in their work, and have love for their Tobios family (Customers).
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Ali,
Thank you so much for such an incredible review! 😊🎨✨
Your words mean so much to us, especially coming from someone with a lifetime of experience in customer service. We're truly grateful that you noticed the care, positivity, and pride our team puts into every interaction.
We're also so happy you're enjoying our emails and finding them helpful, especially as you begin your creative journey. We love being able to support our Tobio's family beyond the kit itself! 🖌️🌟
Thank you for choosing Tobio's and for taking the time to share such thoughtful feedback. We'll be sharing your kind words with the team—they'll mean a lot to everyone!
Warmly,
The Tobio’s Team
Great costumer service
Great costumer service, had to cancel my order due to delivery time, it was handled immediately without any issues. Thank you!
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Maria,
Thank you so much for your kind review! 😊✨
We're sorry the delivery timeframe didn't work out for your order, but we're glad our team was able to handle your cancellation immediately and without any hassle.
We always want to make things as smooth as possible, even when an order doesn't work out. Thank you for giving us the opportunity to help and for taking the time to share your experience!
Warmly,
The Tobio’s Team
I received my order
I received my order, that is wonderful! I sent an email asking for help with the QR code and received a response immediately!
Amazing customer service.
Thanks Olivia!
So helpful and polite.
🙏
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Megan,
Thank you so much for your lovely review! 😊✨
We're delighted to hear that your order arrived safely and that Olivia was able to help you so quickly with the QR code. We'll be sure to pass your kind words along to her!
We're especially happy to hear that you found her helpful and polite. Providing quick, friendly support is something our team really cares about. 🌟
Thank you for choosing Tobio's and for taking the time to share your experience with us. We hope you have lots of fun with your kit! 🎨😊
Warmly,
The Tobio’s Team
I enjoyed setting up my paint station
I enjoyed setting up my paint station . The app
Is easy to use . I Watched the video on wet vs. dry painting. It was very encouraging and I plan to rewatch and try the paint lesson on the canvas tomorrow
Thankyou
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Jann,
Thank you so much for your lovely review! 😊🎨
We're so happy to hear that you enjoyed setting up your paint station and found the app easy to use. It's wonderful to know that the wet vs. dry painting video was encouraging and that you're planning to revisit it and try the canvas lesson tomorrow!
We hope you have a relaxing and creative time exploring the lessons and building your watercolor skills. 🖌️✨
Thank you for choosing Tobio's and for sharing your experience with us. We can't wait to see where your painting journey takes you!
Warmly,
The Tobio’s Team
Dedicated
I had an issue with my delivery on terms of what I ordered so contacted the company, the communication was great, quick replies, understanding and very helpful, not only is this kit lovely but the company are very dedicated to helping with any issues and resolving them quickly.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Lisa,
Thank you so much for your wonderful review! 😊🎨
We're sorry there was an issue with your delivery, but we're really glad our team could respond quickly, understand what happened, and help get everything resolved.
It means so much to hear that you found our communication helpful and that you felt genuinely supported throughout the process. We always want our customers to know that we're here to help when something doesn't go as planned. ✨
We're also delighted that you're enjoying your Tobio's kit! Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support.
Warmly,
The Tobio’s Team
Jed was very helpful and explained…
Jed was very helpful and explained the situation so all good
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi ER,
Thank you so much for your kind review! 😊✨
We're delighted to hear that Jed was able to explain the situation clearly and help get everything sorted for you. We'll be sure to pass your kind words along to him!
Thank you for choosing Tobio's and for taking the time to share your experience. We truly appreciate your support. 🎨😊
Warmly,
The Tobio’s Team
Very friendly and professional service
Very friendly and professional service. And I love my paint set.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Barbara,
Thank you so much for your lovely review! 😊🎨
We're delighted to hear that you found our service friendly and professional, and even happier to know that you're loving your Tobio's paint set!
Thank you for choosing Tobio's and for taking the time to share your experience with us. We hope your kit brings you lots of relaxing and creative moments! 🖌️✨
Warmly,
The Tobio’s Team
Both Olivia and Jess were amazing
Both Olivia and Jess were amazing. In our online-shopping world, it is more and more rare to find such great customer service support.
I will ensure to refer this product to family and friends and I'm sure I will be a repeat customer in the future.
Please, keep up the good work!
Best,
D. Chuy
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Damayanti,
Thank you so much for your incredibly kind review! 😊✨
We're thrilled to hear that Olivia and Jess were able to provide such a positive customer service experience. We'll absolutely pass your wonderful feedback along to both of them!
We know how much it means to feel like you're speaking with real people who genuinely care, so your words are especially appreciated by our small team. 🌟
Thank you for your support, for recommending Tobio's to your family and friends, and for planning to come back again. We truly appreciate it and look forward to welcoming you back!
Warmly,
The Tobio’s Team
Immediate warm response
Immediate warm response - very human - felt like a friend
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Gill,
Thank you so much for your lovely review! 😊✨
We're so happy to hear that our response felt immediate, warm, and genuinely human. Making our customers feel heard and cared for—almost like they're chatting with a friend—is exactly the kind of experience we want to create.
Your kind words mean a lot to our small team. Thank you for choosing Tobio's and for taking the time to share your experience with us! 🎨😊
Warmly,
The Tobio’s Team
Fantastic Customer Support
I am excited to receive the Watercolor kits and my experience on the site was terrific from the jump.
I realized an error with my shipping address moments after completing my order and Tobio’s customer support quickly made the correction.
I am really looking forward to gifting these kits, I may even keep one for myself. 🤩
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Ani,
Thank you so much for your wonderful review! 😊🎨
We're delighted to hear that you had such a great experience from the moment you visited our site. We're especially glad our customer support team was able to quickly correct your shipping address before your order went out. 📦✨
We hope the watercolor kits make wonderful gifts—and we fully support keeping one for yourself too! 😄🖌️
Thank you for choosing Tobio's and for taking the time to share your experience. We truly appreciate your support and hope you enjoy your kits!
Warmly,
The Tobio’s Team
No confusion, clear, consistent communication.
Smoother relatable transitions through the purchase to delivery. I loved the keeping in contact through out. Especially the interim message of how special the walnut wood is and how to not put it into water. When I sent an email to say that this had arrived, I received an instant reply from Olivia which seemed too relatable to be AI which meant a lot to me. I really felt cared for and that I had a good experience.
No confusion, clear, consistent communication. I look forward to giving this to my 10yr old daughter for her birthday.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Marina,
Thank you so much for such a lovely and thoughtful review! 😊🎨
We're delighted to hear that you enjoyed the communication throughout your purchase and delivery. We put a lot of care into keeping things clear and helpful, so it's wonderful to know that the updates—especially the note about caring for the walnut wood—made you feel informed and reassured. 🌟
We're also so happy that Olivia's quick reply made you feel genuinely cared for. We'll be sure to pass your kind words along to her!
Most of all, we hope your 10-year-old daughter has an amazing birthday and loves her Tobio's kit. What a lovely gift for a budding artist! 🖌️🎁
Thank you for choosing Tobio's and for sharing your experience with us.
Warmly,
The Tobio’s Team
Every dealings I’ve had with Tobios has…
Every dealings I’ve had with Tobios has been professional and timely. I am so excited to be apart of their monthly painting classes. Cannot wait until I can say I’m an artist - right now - I am a way-to-be artist.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Virginia,
Thank you so much for your wonderful review! 😊🎨
We're thrilled to hear that every interaction you've had with Tobio's has been professional and timely. We're even more excited that you're joining our monthly painting classes!
And we absolutely love "way-to-be artist"—but we'd say you're already on your way! 🖌️✨ We hope the classes bring you lots of inspiration, confidence, and creative moments as you continue developing your skills.
Thank you for being part of the Tobio's community. We can't wait to see where your artistic journey takes you!
Warmly,
The Tobio’s Team
Quick and responsive
Quick and responsive. Pleasant interaction.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Barbara,
Thank you so much for your lovely review! 😊✨
We're delighted to hear that you had a quick and pleasant experience with our team. Providing friendly, responsive support is something we really care about, so your feedback means a lot to us.
Thank you for choosing Tobio's and for taking the time to share your experience. We truly appreciate your support! 🎨😊
Warmly,
The Tobio’s Team
Besvarelse fra Tobioskits
Hi Joanna,
Thank you so much for your wonderful review! 😊✨
We're delighted to hear that you found our service fast, efficient, and excellent. That's exactly the kind of experience we aim to provide!
Thank you for choosing Tobio's and for taking a moment to share your feedback. We truly appreciate your support. 🎨😊
Warmly,
The Tobio’s Team
I appreciate you trying to get to the…
I appreciate you trying to get to the bottom of what happened. Naturally a bit Disappointed i wasn’t able to get the kits. But the fact you took time and in the end refunded me, I may try to get kits again. Thank you
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Julie,
Thank you for your thoughtful review. 😊
We're sorry that you weren't able to receive your kits as planned, and we completely understand how disappointing that must have been. We're glad we could take the time to look into what happened and ultimately arrange a refund for you.
We truly appreciate your patience and understanding throughout the process. We'd be delighted to have you give Tobio's another try in the future, and hopefully we can give you the experience you originally hoped for. 🎨✨
Thank you again for giving us the opportunity to help and for sharing your experience with us.
Warmly,
The Tobio’s Team
Easy and Quick!
It was very easy to order everything and decided what i want to get my sister! I also had a request that I had asked, and you guys in responded less than 5mins, easing my worries! Thank you, so excited for this gift to be given!
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Tanisha,
Thank you so much for your lovely review! 😊🎨
We're so happy to hear that ordering was easy and that you found the perfect gift for your sister! 🎁✨
We're also glad our team could respond to your request so quickly and put your mind at ease. We know how important it is to feel confident when ordering a gift, so we're delighted we could help make the experience smooth and stress-free.
We hope your sister absolutely loves her Tobio's kit and has lots of fun with it! 🖌️😊
Thank you for choosing Tobio's and for taking the time to share your experience with us.
Warmly,
The Tobio’s Team
I am so grateful for this company
I am so grateful for this company, because not only did I purchase two sets to start out for my family but after my package was stolen, they made a kind decision to replace our packages for free! I will leave a review after we try out the products as well but I’m sure they are of great quality and my artistic family will love them!💕💕🥰🥰
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Amanda,
Thank you so much for your incredibly kind review! 😊✨
We're so sorry that your original packages were stolen—that must have been incredibly frustrating and disappointing, especially when you were looking forward to sharing the kits with your family. We're glad we could step in and arrange replacements for you.
We hope the new packages arrive safely and that you and your artistic family have an amazing time exploring the kits together! 🎨🖌️
Thank you for giving Tobio's a try and for your lovely words about our team. We truly appreciate your support and hope the kits bring your family lots of creative and relaxing moments!
Warmly,
The Tobio’s Team
Thank you
Thank you for catching my impulse purchase in time to cancel it for me. Much appreciated
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Barbe,
You're very welcome! 😊✨
We're glad our team was able to catch the order in time and help cancel it for you. We know impulse purchases can happen, so we're always happy to help when we can.
Thank you for taking the time to share your experience with us. We truly appreciate it!
Warmly,
The Tobio’s Team
Ideal little paint sets for any occasion
Ideal little paint sets for any occasion ,
Ive purchased 3 sets for my grand children n they love them .
Excellent idea , a great company , didnt have to wait too long for delivery .
So worth the price too
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Lisa,
Thank you so much for your lovely review! 😊🎨
We're delighted to hear that you've purchased three Tobio's kits for your grandchildren and that they're loving them! It sounds like you've found the perfect little creative activity to share with them. 🖌️✨
We're also glad your orders arrived within a reasonable time and that you feel they were well worth the price. Your kind words about our company mean a lot to our small team!
Thank you for choosing Tobio's for your grandchildren and for taking the time to share your experience. We hope they continue to have lots of fun painting together! 😊
Warmly,
The Tobio’s Team
prompt
thought the watercolor pen was missing from my box but my mistake! customer service was very prompt and courteous
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Dianne,
Thank you so much for your review! 😊✨
We're glad you reached out when you thought the watercolor pen was missing, and we're happy our team could quickly help clarify things for you. Mistakes happen, so there's never any need to hesitate about contacting us when something doesn't seem right!
We're especially pleased to hear that you found our customer service prompt and courteous. 🌟
Thank you for choosing Tobio's and for taking the time to share your experience. We hope you enjoy your kit and have lots of fun painting! 🎨😊
Warmly,
The Tobio’s Team
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