I am shocked at how quickly I received a reply from what I believe was a human! I wasn’t even that determined to complain, but when I got the request for feedback I thought I might share the minor iss... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wow! You guys are great. Because I had sent photos you could see how damaged the tin of paints was, and you are already sending a free replacement. Your correspondence has been empathic and practical... Se mere
The email with care instructions, noting that the tubes have a tight seal and don’t try to peel it because it’s designed to be punctured, and the info about the wood just blew me away! I’ve just never... Se mere
So far the products I have received are of excellent quality. I also love all the videos they provide especially for a beginner like me. They have also been extremely responsive to my emails and I lov... Se mere
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Incredible customer service
Incredible customer service, lovely emails (make sure you subscribe) to help you, especially if you're a beginner in the arts adventure.
I've worked in customer services my whole life and this company def out performs in all areas. So helpful, so positive, you can tell they take great pride in their work, and have love for their Tobios family (Customers).

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Great costumer service
Great costumer service, had to cancel my order due to delivery time, it was handled immediately without any issues. Thank you!

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I received my order
I received my order, that is wonderful! I sent an email asking for help with the QR code and received a response immediately!
Amazing customer service.
Thanks Olivia!
So helpful and polite.
🙏

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I enjoyed setting up my paint station
I enjoyed setting up my paint station . The app
Is easy to use . I Watched the video on wet vs. dry painting. It was very encouraging and I plan to rewatch and try the paint lesson on the canvas tomorrow
Thankyou

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Dedicated
I had an issue with my delivery on terms of what I ordered so contacted the company, the communication was great, quick replies, understanding and very helpful, not only is this kit lovely but the company are very dedicated to helping with any issues and resolving them quickly.

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Jed was very helpful and explained…
Jed was very helpful and explained the situation so all good

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Very friendly and professional service
Very friendly and professional service. And I love my paint set.

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Both Olivia and Jess were amazing
Both Olivia and Jess were amazing. In our online-shopping world, it is more and more rare to find such great customer service support.
I will ensure to refer this product to family and friends and I'm sure I will be a repeat customer in the future.
Please, keep up the good work!
Best,
D. Chuy

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Immediate warm response
Immediate warm response - very human - felt like a friend

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Fantastic Customer Support
I am excited to receive the Watercolor kits and my experience on the site was terrific from the jump.
I realized an error with my shipping address moments after completing my order and Tobio’s customer support quickly made the correction.
I am really looking forward to gifting these kits, I may even keep one for myself. 🤩

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No confusion, clear, consistent communication.
Smoother relatable transitions through the purchase to delivery. I loved the keeping in contact through out. Especially the interim message of how special the walnut wood is and how to not put it into water. When I sent an email to say that this had arrived, I received an instant reply from Olivia which seemed too relatable to be AI which meant a lot to me. I really felt cared for and that I had a good experience.
No confusion, clear, consistent communication. I look forward to giving this to my 10yr old daughter for her birthday.

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Every dealings I’ve had with Tobios has…
Every dealings I’ve had with Tobios has been professional and timely. I am so excited to be apart of their monthly painting classes. Cannot wait until I can say I’m an artist - right now - I am a way-to-be artist.

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Quick and responsive
Quick and responsive. Pleasant interaction.

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I appreciate you trying to get to the…
I appreciate you trying to get to the bottom of what happened. Naturally a bit Disappointed i wasn’t able to get the kits. But the fact you took time and in the end refunded me, I may try to get kits again. Thank you

Besvarelse fra Tobioskits
Easy and Quick!
It was very easy to order everything and decided what i want to get my sister! I also had a request that I had asked, and you guys in responded less than 5mins, easing my worries! Thank you, so excited for this gift to be given!

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I am so grateful for this company
I am so grateful for this company, because not only did I purchase two sets to start out for my family but after my package was stolen, they made a kind decision to replace our packages for free! I will leave a review after we try out the products as well but I’m sure they are of great quality and my artistic family will love them!💕💕🥰🥰

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Thank you
Thank you for catching my impulse purchase in time to cancel it for me. Much appreciated

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Ideal little paint sets for any occasion
Ideal little paint sets for any occasion ,
Ive purchased 3 sets for my grand children n they love them .
Excellent idea , a great company , didnt have to wait too long for delivery .
So worth the price too

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prompt
thought the watercolor pen was missing from my box but my mistake! customer service was very prompt and courteous

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Dette er Trustpilot
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