Wow! You guys are great. Because I had sent photos you could see how damaged the tin of paints was, and you are already sending a free replacement. Your correspondence has been empathic and practical... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The email with care instructions, noting that the tubes have a tight seal and don’t try to peel it because it’s designed to be punctured, and the info about the wood just blew me away! I’ve just never... Se mere
So far the products I have received are of excellent quality. I also love all the videos they provide especially for a beginner like me. They have also been extremely responsive to my emails and I lov... Se mere
I am shocked at how quickly I received a reply from what I believe was a human! I wasn’t even that determined to complain, but when I got the request for feedback I thought I might share the minor iss... Se mere
4,5
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
prompt
thought the watercolor pen was missing from my box but my mistake! customer service was very prompt and courteous
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Dianne,
Thank you so much for your review! 😊✨
We're glad you reached out when you thought the watercolor pen was missing, and we're happy our team could quickly help clarify things for you. Mistakes happen, so there's never any need to hesitate about contacting us when something doesn't seem right!
We're especially pleased to hear that you found our customer service prompt and courteous. 🌟
Thank you for choosing Tobio's and for taking the time to share your experience. We hope you enjoy your kit and have lots of fun painting! 🎨😊
Warmly,
The Tobio’s Team
Great quality product
Great quality product, I did have an issue when it arrived but I email customer care and they were right on it with a replacement part. Such kind, polite and professional team. Five start treatment
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Benjamin,
Thank you so much for your wonderful review! 😊🎨
We're sorry there was an issue with your order when it arrived, but we're really glad our customer care team was able to jump on it quickly and arrange a replacement part for you.
It means a lot to hear that you found our team kind, polite, and professional. We always want to make sure that when something doesn't go as expected, we're here to make it right as quickly and smoothly as possible. 🌟
Thank you for your kind words and for choosing Tobio's. We truly appreciate your support and hope you enjoy your kit! 🖌️😊
Warmly,
The Tobio’s Team
When I inquired Regarding my package…
When I inquired Regarding my package after 3 weeks, it was followed up and I received the package within the week
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Bonnie,
Thank you for sharing your experience! 😊
We're sorry that your package took longer than expected to arrive. We understand how frustrating it can be to wait several weeks for an order, especially when you're looking forward to receiving it.
We're glad you reached out and that our team was able to follow up on the shipment and help get your package to you within the following week. 📦✨
Thank you for your patience and for taking the time to share your experience with us. We hope you enjoy your Tobio's kit!
Warmly,
The Tobio’s Team
Placing order
When I was checking out, there were popups offering additional purchase options. When I decided to see what was offered prior to checking out, the next thing I knew my order was placed. At the time I wasn’t sure whether I had inadvertently signed up for something I didn’t want. I contacted Tobio’s customer service who quickly reassured me I had not been inadvertently signed up for an ongoing monthly charge. Customer service from Olivia and Jed was great!
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Theresa,
Thank you for sharing your experience! 😊✨
We completely understand how concerning it must have been to see your order placed unexpectedly and wonder whether you had accidentally signed up for an ongoing charge. We're glad you reached out, and that Olivia and Jed were able to quickly reassure you and clarify everything.
We'll be sure to pass your kind words on to both of them! 🌟 We're always happy to help make things clear and ensure our customers feel comfortable with their orders.
Thank you for choosing Tobio's and for taking the time to share your feedback. We truly appreciate it!
Warmly,
The Tobio’s Team
This has cured my adhd doom scrolling
This has cured my adhd doom scrolling! I also like to get it out during my kids gymnastics comps and between games at soccer. The company are so easy to deal with and respond super quick.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Amber,
Thank you so much for your fantastic review! 😊🎨
We absolutely love hearing that Tobio’s has become your go-to way to step away from the scrolling and enjoy a little creative time instead. And taking it along to your kids’ gymnastics competitions and soccer games sounds like the perfect use for a pocket-sized kit!
We're also so glad you've found our team easy to deal with and quick to respond. Making creativity simple and accessible wherever you are is exactly what we hope for. ✨
Thank you for choosing Tobio’s and for sharing your experience with us. We hope you keep finding lots of little moments to paint and unwind! 🖌️😊
Warmly,
The Tobio’s Team
Have not experienced as advertised.
I filled my pallette with the supplied paints 3 times, once dry, the paint has just disappeared, I am amazed not to see this mentioned in reviews. The walls of the pan are coloured, but the fill is gone. Is it soaking into the wood? I have not found the colours to be rich or vibrant as stated once on the page. I do like the booklet with some pages having pre drawn guidelines. I always paint free hand, this has shown me pre-schetching can make all the difference. I thought I didn't get a full kit, but it was my mistake, when I raised it there was a prompt response.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Vanessa,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the paints haven’t performed as you expected, especially after you’ve tried filling the palette several times. We completely understand how disappointing and confusing that must have been.
We’ve reached out to you by email so we can look into the paint issue properly and help you get the most out of your kit. We really appreciate you bringing this to our attention, as feedback like yours helps us understand where we can do better.
We’re also glad you’ve been enjoying the booklet and discovering how helpful the pre-sketched guidelines can be! 🎨
We hope we can get this resolved for you and leave you with a much better experience.
Warmly,
The Tobio’s Team
Bought a great watercolour kit and then…
Bought a great watercolour kit and then saw the shipping would take too long for the birthday gift I intended. Jess and the team were great- they emailed back straight away and confirmed they would refund me. It’s so nice to communicate with an actual team who are friendly and responsive.
Excellent customer service!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Kate,
Thank you so much for your kind review! 😊✨
We're sorry the delivery timing didn't work out for the birthday gift you had planned, but we're glad Jess and the team could respond quickly and arrange the refund for you.
It means a lot to hear that you appreciated being able to communicate with a real, friendly, and responsive team. That's exactly the kind of customer experience we want to provide, even when an order doesn't work out as planned. 🌟
Thank you for considering Tobio's, and we hope we'll have the chance to welcome you back another time when the timing is right! 🎨😊
Warmly,
The Tobio’s Team
The package was in great condition
The package was in great condition. When my wife opened it she became engrossed with everything about the gift (her inner artist took over). Thank you!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Rick,
Thank you so much for your lovely review! 😊🎨
We're delighted to hear that the package arrived in great condition and that your wife was immediately captivated by her gift! It sounds like her inner artist didn't waste any time taking over. 🖌️✨
Knowing that Tobio's can spark that kind of excitement and creativity is exactly what we hope for. Thank you for choosing us as a gift and for taking the time to share this wonderful moment with our team.
We hope your wife has lots of relaxing and creative adventures with her kit!
Warmly,
The Tobio’s Team
Thanks 😊
Customer Service I got after letting company know that I didn't receive my package was great. They helped to get a replacement package sent out to me to my work address. Thanks!! Looking forward to getting my order and gift them to my niblings .
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Lc,
Thank you so much for your kind review! 😊✨
We're sorry that your original package didn't arrive, but we're really glad our customer service team could help arrange a replacement and have it sent to your work address. We know how disappointing it is when a package doesn't show up, so we're happy we could help get things back on track. 📦
We're especially excited to hear that you're planning to gift the kits to your niblings! We hope they absolutely love them and have lots of fun exploring their creativity. 🎨😊
Thank you for choosing Tobio's and for taking the time to share your experience. We truly appreciate it!
Warmly,
The Tobio’s Team
Quick service, kind people
Quick service, kind people who went out of their way to help me and were so respectful :)
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Maheen,
Thank you so much for your lovely review! 😊✨
We're delighted to hear that you experienced quick service and that our team went out of their way to help. Treating every customer with kindness, respect, and genuine care is something we truly value. 🌟
Your kind words mean a lot to our small team. Thank you for choosing Tobio's and for taking the time to share your experience with us!
Warmly,
The Tobio’s Team
I emailed a few hours ago as my pallet…
I emailed a few hours ago as my pallet warped after first use. In that time I have had a response and a resolution, brilliant. Definitely made up for the disappointment of the product
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Miss Collins,
Thank you for sharing your experience. 😊
We're sorry to hear that your palette warped after its first use. We completely understand how disappointing that must have been, especially when you were looking forward to using your kit.
We're glad you reached out and that our team was able to respond quickly and provide a resolution. We always want to make sure that when something doesn't go as expected, we're there to help make it right as quickly as possible. 🌟
Thank you for giving us the opportunity to resolve this and for taking the time to share your feedback. We hope you're able to enjoy your Tobio's kit fully from here on! 🎨
Warmly,
The Tobio’s Team
Prompt response.
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Jill,
Thank you so much for your review! 😊✨
We're delighted to hear that you appreciated our prompt response. Providing quick and helpful support is something we really care about, so your feedback means a lot to our small team.
Thank you for choosing Tobio's and for taking the time to share your experience with us. We truly appreciate your support! 🎨😊
Warmly,
The Tobio’s Team
Lovely product
Lovely product, good quality, well made and fast delivery. Took advantage of the deal too, 👍👍
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Norman,
Thank you so much for your lovely review! 😊🎨
We're delighted to hear that you're happy with the quality and craftsmanship of your Tobio's kit, and that it arrived quickly too. We're also glad you were able to take advantage of one of our special offers! 👍✨
Thank you for choosing Tobio's and for taking the time to share your experience. We truly appreciate your support and hope you enjoy many relaxing and creative moments with your kit!
Warmly,
The Tobio’s Team
It All worked Out
It All worked Out
To begin with, I did get the package insurance, and I needed it. Filling the claim was a series of emails that included a police report since it was taken from my porch. Customer service doesn't seem used to people needing to file a claim. We got it sorted and all is well.
Once I received the product, months later (each shipping period was about a month), I'm very happy with it. The product is as described in videos and copy.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Brenda,
Thank you so much for taking the time to share your experience. We’re really sorry the shipping insurance claim process was more complicated than it should have been, especially after your package was taken from your porch. We’re glad we were ultimately able to get everything sorted out for you. 🙏
Most importantly, we’re so happy to hear that your Tobio’s kit finally arrived safely and that you’re pleased with the product and found it to be as described. 🎨✨
We truly appreciate your patience and understanding throughout the process, Brenda. Thank you for giving us the opportunity to make things right and for sharing such honest feedback with us. 😊
Warm wishes,
The Tobio’s Team 🌷
Not only was there a quick resolution…
Not only was there a quick resolution to my purchase dilemma but an added discount was graciously extended. Friendly and timely communication from the staff at Tobio's with clear and easy to understand directions to resolve my quandary.
16. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi there! 😊
Thank you so much for your wonderful review! We’re delighted to hear that we were able to quickly resolve your purchase dilemma and provide you with an additional discount. ✨
It also means a lot to know that you found our communication friendly, timely, and easy to understand. We’re always happy to make things as simple and stress-free as possible for our customers!
Thank you again for your kind words and support. We hope you have a wonderful experience with your Tobio’s purchase! 🎨😊
Warm wishes,
The Tobio’s Team
It's a little expensive but I loved the…
It's a little expensive but I loved the results. So, not complaining 🙂
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Rasika! 😊
Thank you so much for sharing your honest feedback! We’re really happy to hear that you loved the results and felt they made the experience worthwhile. 🎨✨
We truly appreciate you giving Tobio’s a try, Rasika, and we hope you continue enjoying your creative sessions with us!
Warm wishes,
The Tobio’s Team
Truly delighted!
Being a new customer I thought I would try the 2 4 1 offer currently advertised.
I put my order in then panicked as the invoice said 1 package. "Scam !" I thought and contacted Customer Service. My problem was dealt with quickly and efficiently by the wonderful Jed. He explained that yes I would receive one package but that there would be TWO complete kits inside and that he would personally check upon the progression of my order.
The kits arrived superquick; there were indeed two!!
We have been so delighted by the excellent quality of the products and by Jed's care and attention that I ordered more kits for Christmas .
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Jaqui! 😊
Thank you so much for your wonderful review! We’re absolutely delighted to hear that Jed was able to reassure you and quickly clear up the confusion about your 2-for-1 order. ✨
We completely understand why seeing “1 package” on the invoice might have caused a moment of panic! We’re so glad everything arrived as promised, with both complete kits inside. 🎨😊
It means so much to hear that you’ve been impressed with the quality of the products and with Jed’s care and attention. And we’re especially thrilled that you enjoyed your experience enough to order more Tobio’s kits for Christmas! 🎁🎨
Thank you again for your trust and support, Jaqui. We hope your future Tobio’s kits bring you just as much joy!
Warm wishes,
The Tobio’s Team
Customer service excellent
The paint pallet is absolutely gorgeous and we are enjoying using both the plain and picture little books immensely. The size is perfect to take anywhere. When we needed help, customer service was swift, kind and super helpful. Really fabulous response from Jess!
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Kir! 😊
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re enjoying the beautiful palette and both of the little books. 🎨✨ We love hearing that the size makes your Tobio’s kit easy to take along wherever you go!
It also means so much to hear your kind words about our customer service. We’re especially grateful for your lovely mention of Jess! 😊
We hope you continue enjoying many relaxing and creative painting sessions with Tobio’s! 🎨
Warm wishes,
The Tobio’s Team
Jennica really helped make a difference…
Jennica really helped make a difference in my need for assistance. She was helpful and prompt! Friendly too!!
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Erin! 😊
Thank you so much for your kind words! We’re thrilled to hear that Jennica was able to make a difference and provide the helpful, prompt, and friendly support you needed. Your recognition means so much to Jennica and our whole team! ✨
We’re grateful you took the time to share your experience, Erin, and we’re always happy to be here whenever you need us. 😊
Warm wishes,
The Tobio’s Team
Best customer service, art supplies and mental health therapy!
I have purchased several items from Tobio's and the sets are good quality and the customer service is over the top. Thank you for being "real people" selling top quality art supplies!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Diana! 😊
Thank you so much for your wonderful review and for choosing Tobio’s for your creative journey! We’re so happy to hear that you’ve enjoyed several of our sets and have been pleased with their quality. 🎨✨
It truly means a lot to hear your kind words about our customer service, too. We’re proud to be a small team of real people who genuinely care about our customers and the experience we provide. 😊
Thank you again for your support, Diana! We hope Tobio’s continues to bring you plenty of relaxing and creative moments. 🎨
Warm wishes,
The Tobio’s Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.