Wow! You guys are great. Because I had sent photos you could see how damaged the tin of paints was, and you are already sending a free replacement. Your correspondence has been empathic and practical... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The email with care instructions, noting that the tubes have a tight seal and don’t try to peel it because it’s designed to be punctured, and the info about the wood just blew me away! I’ve just never... Se mere
So far the products I have received are of excellent quality. I also love all the videos they provide especially for a beginner like me. They have also been extremely responsive to my emails and I lov... Se mere
I am shocked at how quickly I received a reply from what I believe was a human! I wasn’t even that determined to complain, but when I got the request for feedback I thought I might share the minor iss... Se mere
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
prompt
thought the watercolor pen was missing from my box but my mistake! customer service was very prompt and courteous

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Great quality product
Great quality product, I did have an issue when it arrived but I email customer care and they were right on it with a replacement part. Such kind, polite and professional team. Five start treatment

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When I inquired Regarding my package…
When I inquired Regarding my package after 3 weeks, it was followed up and I received the package within the week

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Placing order
When I was checking out, there were popups offering additional purchase options. When I decided to see what was offered prior to checking out, the next thing I knew my order was placed. At the time I wasn’t sure whether I had inadvertently signed up for something I didn’t want. I contacted Tobio’s customer service who quickly reassured me I had not been inadvertently signed up for an ongoing monthly charge. Customer service from Olivia and Jed was great!

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This has cured my adhd doom scrolling
This has cured my adhd doom scrolling! I also like to get it out during my kids gymnastics comps and between games at soccer. The company are so easy to deal with and respond super quick.

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Have not experienced as advertised.
I filled my pallette with the supplied paints 3 times, once dry, the paint has just disappeared, I am amazed not to see this mentioned in reviews. The walls of the pan are coloured, but the fill is gone. Is it soaking into the wood? I have not found the colours to be rich or vibrant as stated once on the page. I do like the booklet with some pages having pre drawn guidelines. I always paint free hand, this has shown me pre-schetching can make all the difference. I thought I didn't get a full kit, but it was my mistake, when I raised it there was a prompt response.

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Bought a great watercolour kit and then…
Bought a great watercolour kit and then saw the shipping would take too long for the birthday gift I intended. Jess and the team were great- they emailed back straight away and confirmed they would refund me. It’s so nice to communicate with an actual team who are friendly and responsive.
Excellent customer service!

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The package was in great condition
The package was in great condition. When my wife opened it she became engrossed with everything about the gift (her inner artist took over). Thank you!

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Thanks 😊
Customer Service I got after letting company know that I didn't receive my package was great. They helped to get a replacement package sent out to me to my work address. Thanks!! Looking forward to getting my order and gift them to my niblings .

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Quick service, kind people
Quick service, kind people who went out of their way to help me and were so respectful :)

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I emailed a few hours ago as my pallet…
I emailed a few hours ago as my pallet warped after first use. In that time I have had a response and a resolution, brilliant. Definitely made up for the disappointment of the product

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Lovely product
Lovely product, good quality, well made and fast delivery. Took advantage of the deal too, 👍👍

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It All worked Out
It All worked Out
To begin with, I did get the package insurance, and I needed it. Filling the claim was a series of emails that included a police report since it was taken from my porch. Customer service doesn't seem used to people needing to file a claim. We got it sorted and all is well.
Once I received the product, months later (each shipping period was about a month), I'm very happy with it. The product is as described in videos and copy.

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Not only was there a quick resolution…
Not only was there a quick resolution to my purchase dilemma but an added discount was graciously extended. Friendly and timely communication from the staff at Tobio's with clear and easy to understand directions to resolve my quandary.

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It's a little expensive but I loved the…
It's a little expensive but I loved the results. So, not complaining 🙂

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Truly delighted!
Being a new customer I thought I would try the 2 4 1 offer currently advertised.
I put my order in then panicked as the invoice said 1 package. "Scam !" I thought and contacted Customer Service. My problem was dealt with quickly and efficiently by the wonderful Jed. He explained that yes I would receive one package but that there would be TWO complete kits inside and that he would personally check upon the progression of my order.
The kits arrived superquick; there were indeed two!!
We have been so delighted by the excellent quality of the products and by Jed's care and attention that I ordered more kits for Christmas .

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Customer service excellent
The paint pallet is absolutely gorgeous and we are enjoying using both the plain and picture little books immensely. The size is perfect to take anywhere. When we needed help, customer service was swift, kind and super helpful. Really fabulous response from Jess!

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Jennica really helped make a difference…
Jennica really helped make a difference in my need for assistance. She was helpful and prompt! Friendly too!!

Besvarelse fra Tobioskits
Best customer service, art supplies and mental health therapy!
I have purchased several items from Tobio's and the sets are good quality and the customer service is over the top. Thank you for being "real people" selling top quality art supplies!

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Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







