I am shocked at how quickly I received a reply from what I believe was a human! I wasn’t even that determined to complain, but when I got the request for feedback I thought I might share the minor iss... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wow! You guys are great. Because I had sent photos you could see how damaged the tin of paints was, and you are already sending a free replacement. Your correspondence has been empathic and practical... Se mere
The email with care instructions, noting that the tubes have a tight seal and don’t try to peel it because it’s designed to be punctured, and the info about the wood just blew me away! I’ve just never... Se mere
So far the products I have received are of excellent quality. I also love all the videos they provide especially for a beginner like me. They have also been extremely responsive to my emails and I lov... Se mere
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Issue resolved
Quick response to my delivery concerns and then it seemed to get delivered the next day...maybe you guys contacted the delivery company? Whatever the case, it worked and I got my product.

Besvarelse fra Tobioskits
These water color kits are adorable
These water color kits are adorable! They came with literally everything you need. I bought one for my sister and I and we had a blast! One thing is that the bamboo color palette can't be rinsed, and I couldn't get it cleaned out without water, so I ended up using a plate for my colors.

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I’ve enjoyed trying the Tobios…
I’ve enjoyed trying the Tobios paint kit. The packaging is excellent sturdy, neat, and thoughtfully put together and I was kept up to date throughout delivery, which made the whole experience feel smooth and reliable.
The paint quality is genuinely impressive, with vibrant colours that behave well on the palette. I also love how compact the kit is; it’s absolutely perfect for travel and ideal for quick sketching sessions on the go.
The only downsides for me is the paper in the included sketchbook. It’s a little too thirsty, which makes blending colours more difficult than I’d like. Some items were not quite right for me but It’s still very usable. Even though I was slightly disappointed given how good the rest of the kit is, the customer services were very friendly, helpful and quick at resolving my issue.
Overall, it’s a lovely, with great paints and brilliant portability.

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I was pleased with my kit buying…
I was pleased with my kit buying experience from Tobio’s.
I was kept up to date on the package delivery details. The kits were beautiful. I gifted one to my sister who loved it. The follow up email communication made me feel like they cared about my satisfaction. Nothing but good things to say about this company.

Besvarelse fra Tobioskits
Excellent customer service
Excellent customer service and response. Great company with wonderful products.

Besvarelse fra Tobioskits
Your company feels personal
Your company feels personal. You treat everyone in high regard. Communication is great all through your process of showing the world how good your product is to the delivery/ customer service. Thanks for making a wonderful product.

Besvarelse fra Tobioskits
Nice little kit!
Received a nice little kit that I will enjoy using.
Kind seller, obviously concerned about things going right.

Besvarelse fra Tobioskits
Excellent customer service at Tobio’s
The customer service at Tobio’s is excellent. After ordering, I received an email to which I responded and received a thoughtful email in return. The reply offered help, if needed, throughout the ordering process! Thank you!
Rebecca

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Satisfied custermer
The items arrived in good time and are of a high quality.

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My order was Lost
My order was stalled and eventually deemed lost. Jess at customer service offered me a 50% refund and a new shipment, which I hope will arrive this time. I am pleased with this option and hope I get my art supplies soon.

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Great communication
Great communication and amazingly quick response. They actually communicated first rather than waiting or ignoring a potential delay. Love this company & their customer support team.

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I’ve been emailing regularly to find…
I’ve been emailing regularly to find out the status of my order. I didn’t realize that it wouldn’t be sent right away. Everyone was very patient and kind to me in trying to find out what was happening. Now I am happily awaiting my delivery! Thank you!

Besvarelse fra Tobioskits
The order didn't take long to arrive
The order didn't take long to arrive. Nice and compact.

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This is a wonderful small business
I love how personal the communication feels, like a note from a friend. It's not a sales pitch, it's someone sharing something with me that they love, and know that I will, too. And I do; the products are unique, well made, and lovely.

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Very friendly and interactive support.
Very friendly and interactive support.

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I think you have been great
I think you have been great!
I weirdly trust you explicitly.
So I’m very happy even though there is a delay.
All best
Don

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Explained a delay situation
Explained a delay situation, giving me options. I truly appreciated that!

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It was so kind of you…
It was so kind of you to let me know it would be a little longer before the printer case is ready. I did want to receive the printer and case together and you graciously allowed that for me.
That is wonderful customer service because this customer is totally delighted!!! Thank you so very much! I am enjoying your products and your service.

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Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







