I am shocked at how quickly I received a reply from what I believe was a human! I wasn’t even that determined to complain, but when I got the request for feedback I thought I might share the minor iss... Se mere
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Se, hvad kunderne siger
Wow! You guys are great. Because I had sent photos you could see how damaged the tin of paints was, and you are already sending a free replacement. Your correspondence has been empathic and practical... Se mere
The email with care instructions, noting that the tubes have a tight seal and don’t try to peel it because it’s designed to be punctured, and the info about the wood just blew me away! I’ve just never... Se mere
I had need to contact customer services about an item from my order and they have been excellent. The responses were quick and helpful and they have done everything to resolve the problem. I would hav... Se mere
4,5
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Excellent customer service!
I messaged customer service about an issue with the magnets in my wooden pallet, sent photos to explain the situation after they requested them, and they decided to replace the item. They responded within hours, not days, but hours. This was two to three emails regarding the matter, all resolved within hours! They have truly amazing customer service!
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Jacqui! 😊🎨
Thank you so much for taking the time to share this! We’re really glad our team could help resolve the issue with the magnets and arrange a replacement for you. 🛠️✨
It’s especially wonderful to hear that you received quick and helpful support throughout the process. We always want our customers to feel heard and looked after, so your kind words truly mean a lot to our team. 💬😊
We hope you enjoy your replacement palette and have lots of relaxing painting moments ahead! 🖌️🌿
The Tobio’s Team.
Thank you for the prompt response!
5. september 2026
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Besvarelse fra Tobioskits
Hi Jessica! 😊
Thank you so much for taking the time to leave us a review! We’re really glad to hear you received a prompt response from our team. 💬✨
We truly appreciate your kind words and are always happy to help whenever you need us. We hope you continue to enjoy your Tobio’s experience! 🎨🖌️😊
The Tobio’s Team.
Couldn't have been more positive--
First and foremost, my questions were addressed immediately--and on a Sunday at that! The email I received was personal, informative, and answered my questions completely. When I replied to that, again I received a confirmation as well as good wishes for an upcoming trip I had mentioned in the earlier email. My experience was very personal, as well as timely and completely satisfying!
6. september 2026
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Besvarelse fra Tobioskits
Hi Carol! 😊✨
Thank you so much for sharing such a thoughtful review! We’re delighted to hear that our team was able to answer your questions promptly and thoroughly, even on a Sunday. 💬🎨
It’s especially lovely to hear that the conversation felt personal and that our team remembered the trip you mentioned. We truly believe those little details matter, and we’re so happy your experience was timely, helpful, and satisfying. 🌿✈️
We hope you have a wonderful trip and plenty of relaxing creative moments ahead! 🖌️😊
The Tobio’s Team.
Great company to order from
Great company to order from. Tutorials are great for beginners and experienced artists alike. Good quality items but be prepared for a slight delay in arrival of goods but well worth the wait xx
19. august 2026
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Besvarelse fra Tobioskits
Hi Janet! 😊🎨
Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying our tutorials and finding them helpful whether you’re just starting out or already have some painting experience. 🖌️✨
We also really appreciate your patience with the delivery time. We know waiting a little longer can be frustrating, so it means a lot to hear that you feel the products were worth the wait! 📦😊
Thanks again for choosing Tobio’s, Janet. We hope you continue enjoying your creative journey with us! 🌈🎨
The Tobio’s Team.
Great communication about delivery
Tobios followed up to make sure my painting kits arrived. Upon replying, the customer service team checked in a second time and offered to help if I had questions. Great service, and I'm excited to use my Mini Watercolor Kit!!
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Jennifer! 😊🎨
Thank you so much for your wonderful review! We’re so glad to hear you appreciated our follow-up and that our team was able to make sure your painting kits arrived safely. 📦✨
It’s lovely to hear that you’re excited to try your Mini Watercolor Kit! We hope it brings you plenty of relaxing and creative moments. 🖌️🌿
Thanks again for choosing Tobio’s, Jennifer, and happy painting! 😊🎨
The Tobio’s Team.
Inspiration in the palm of your hand
1. It’s unusual to say this, but I just love the advertising. You put the customer at ease & make watercolor user-friendly. I liked all the reasons you offered for finding time to do a little painting.
2. I appreciate how you sent a message before the product arrived explaining how to use and store it.
3. Your encouragement to just relax & be creative speaks to me as someone who recently retired and has not had any art training.
5. september 2026
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Besvarelse fra Tobioskits
Hi Michelle! 😊🎨
Thank you so much for such a thoughtful review! It means a lot to hear that our advertising and messaging made watercolor feel more approachable and easy to enjoy. ✨
We’re especially happy that the little reminders to slow down, get creative, and simply make time for painting resonated with you. You don’t need formal art training to enjoy creating, and we love being part of that journey. 🖌️🌿
We also appreciate you mentioning our pre-arrival tips. We want to make sure you feel confident and ready to enjoy your kit from the moment it arrives. 📦😊
Wishing you lots of relaxing and creative moments with Tobio’s! 🎨✨
The Tobio’s Team.
I bought the tobio kit bundle recently…
I bought the tobio kit bundle recently after researching similar products. I remember seeing them as the first people who came out with the idea of a mini color kit on the go. After reading reviews decided on giving this a go.
The order shipped pretty quickly. I had some issue with their coloe tubes and made a comment on their FB site. Support reached out to me super fast, and resolved my problem right away.
I have very positive experience with this company overall. The kit is very well constructed and the sketch book paper quality is really good too.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi C Tsang! 😊🎨
Thank you so much for sharing such a detailed review! We’re thrilled to hear you had a positive experience with Tobio’s, from the quick shipping to the quality of the kit and sketchbook paper. 📦✨
We’re also really glad our support team was able to jump in quickly and resolve the issue with your colour tubes. We truly appreciate you giving us the opportunity to make things right! 💬🖌️
It means a lot to know that you’re happy with the kit overall. We hope it brings you plenty of creative moments wherever you take it! 🌿🎨
The Tobio’s Team.
The customer service is fantastic
The customer service is fantastic. I had a question about my irder and they responded immediately. My only issue with the water colour kit is that there are only 8 spots instead of 12 for all of the colours. But they responded to that as well stating why and how to combine colours. I have really enjoyed painting outside and only having a small pencil case with everything I need. Will order from them again!
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Melanie! 😊🎨
Thank you so much for sharing your experience! We’re really glad to hear our customer service was able to help quickly and that you’ve been enjoying taking your watercolor kit outdoors with you. 🌿🖌️
We also really appreciate your feedback about the 8 palette spaces. We understand it can be a little confusing at first, so we’re happy our team could explain how to combine the colours and make the most of the palette. 🎨✨
It means a lot to hear you’ve been enjoying your painting experience, and we’d love to have you back for another kit! 😊
The Tobio’s Team.
Excellent customer serviceYour Customer Service helped me end…
Your Customer Service helped me end subscription I was unaware I had signed up for without complaint. Thank you.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Deborah! 😊
Thank you for sharing your experience! We’re glad our customer service team was able to help you cancel the subscription quickly and without any hassle. 💬✨
We understand how important it is to feel confident and informed about your orders and subscriptions, so we’re happy we could assist and get this resolved for you.
We really appreciate your kind words and the opportunity to help! 🎨😊
The Tobio’s Team.
Keeping our Customer satisfaction is our guarteen!
Following a series of communications, Tobia's customer service department demonstrated exceptional responsiveness in addressing my concerns regarding a Christmas gift purchase. They have confirmed the shipment of the item, which I understand was part of the Christmas Winter gift kit intended for my grandchildren. The item has now been dispatched.
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Carole! 😊🎁
Thank you so much for sharing your experience! We’re really glad our customer service team could respond to your concerns and keep you updated regarding your Christmas gift purchase. 💬✨
We understand how important it is for a gift to arrive as expected, especially when it’s intended for your grandchildren. We’re happy to hear that the item has now been dispatched and is on its way! 📦🎄
We truly appreciate your patience and kind words about our team. We hope your grandchildren enjoy their gift and have lots of fun creating with Tobio’s! 🎨😊
The Tobio’s Team.
The mini portable printer they sent…
Tobio’s has been very responsive. They updated the instructions to show the correct app to use so that it would connect to my Bluetooth. (I would give them a 5 star for customer service). The product is not as I had hoped and is a bit cumbersome to use for what it does. But I have not had a lot of time to play with it. Mainly just wanted it for labels and I am thinking there may have been other products out there that are better but I saw this and bought it because I love their little travel watercolor kit! 😊
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Deb! 😊
We’re really sorry to hear that the mini portable printer you received isn’t working. We completely understand how frustrating it is to receive a product and not be able to use it as expected. 💬
Our team has already been in communication with you by email regarding this issue, and we’re glad we’ve had the opportunity to assist. We’ll continue doing our best to help get this resolved for you. 🛠️✨
Thank you for your patience, Deb, and for bringing this to our attention.
The Tobio’s Team.
Excellent and speedy customer service.
I contacted customer service concerning a problem with my mini palette. I received a response within minutes , and a replacement was despatched within days.
Problems happen, but the way they’re dealt with sets Tobios apart.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Elizabeth! 😊🎨
Thank you so much for your kind review! We’re really glad our team was able to respond quickly and arrange a replacement for your mini palette within just a few days. 📦✨
We completely agree that problems can happen, but what matters is how they’re handled. We’re grateful you gave us the opportunity to make things right and that you felt supported throughout the process. 💬🖌️
We truly appreciate your trust in Tobio’s and hope you enjoy your replacement! 😊🎨
The Tobio’s Team.
Save your money.
This company markets themselves as offering high quality products, and does as far as to warn you about cheap imitators. You order and your paints drop ship from China and are of incredibly poor quality. Put them into both the tiny palettes that are part of the kit and an empty half pan palette and in both, the paint completely evaporated. Trying to work with the paint our of the tube, it is grainy, messy, and impossible to blend or manage on the paper. The brown comes out looking like excrement on the page. The tiny sketchbooks are fine, but not really worth the money. Do not get sucked into the marketing on this. You can get MUCH better quality paint at a much more affordable price.
Update: The company offered me a refund, which I accepted, and asked repeatedly for me to update the review. Appreciate the responsiveness, but stand behind my review. The fact that they didnt even try to troubleshoot the paint or suggest it may have been a bad batch tells me they know that the product they are selling is poor quality. Its unfortunate because there are options out there that would be far superior. Though without the convenience of drop shipping from China...
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hello Christie,
I’m really sorry to hear how disappointed and frustrated you’ve been with the paints. We understand how upsetting it is to invest in a kit and then find that the paints aren’t performing as expected, especially when you were looking forward to using them.
We’ve reached out to you directly by email so we can look into your experience and make this right. We’d really appreciate the opportunity to resolve this with you rather than leave you feeling let down.
Thank you for taking the time to share your feedback, Christie. We’re taking your concerns seriously and hope we can turn this experience around.
The Tobio’s Team.
Excellent response from Jess.
Excellent response from Jess in customer support to a courier delivery beyond their control. Friendly and genuinely helpful communication.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Jez! 😊
Thank you so much for your kind words! We’re really glad Jess could help and make things a little easier despite the courier issue being outside our control. 📦✨
It means a lot to hear that you found the communication friendly and genuinely helpful. We’ll be sure to pass your lovely feedback along to Jess!
Thank you for taking the time to share your experience with us. 🎨😊
The Tobio’s Team
Amazing service and resolution!
Your response was almost immediate and my issue has been handled completely. Thank you so much!
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Teresa! 😊
Thank you so much for your wonderful feedback! We’re so glad we could respond quickly and get everything handled for you. 🙌✨
It’s great to know your issue was fully resolved and that you felt supported throughout the process. We truly appreciate you taking the time to share your experience with us! 🎨😊
The Tobio’s Team
The Tobio team are unbelievably helpful…
The Tobio team are unbelievably helpful and clear. The kit is perfect for travel and just a fun afternoon wherever
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Im! 😊🎨
Thank you so much for your lovely review! We’re really happy to hear you found our team helpful and clear, and that you’re enjoying how easy the kit is to take along wherever you go. 📦✨
A fun afternoon of creativity anywhere sounds exactly like what we hope our kits can offer! Thank you for choosing Tobio’s and for sharing your experience with us. 😊
The Tobio’s Team
Quick and excellent reply to my…
Quick and excellent reply to my customer service request.
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Manouri! 😊🎨
Thank you so much for your kind review! We’re delighted to hear that you received a quick and excellent response from our customer service team. 🙌✨
We’re always happy to help, and it means a lot to know you had such a positive experience. Thank you for choosing Tobio’s and for taking the time to share your feedback! 😊
The Tobio’s Team
Honestly everything is great
Honestly everything is great. The way Tobios customer service stays in touch while waiting for the kit and the way they continue to guide you through your watercolor journey. It's like suddenly gaining the nicest (and very talented) friends!
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi ArtsyGrammy! 😊🎨
Thank you so much for such a heartwarming review! We’re absolutely delighted to hear that you’ve enjoyed the communication and ongoing guidance throughout your watercolour journey. 🙌✨
Being compared to the nicest and most talented friends is such a wonderful compliment! 😊 It means so much to know that you feel supported and encouraged as you create.
Thank you for being part of the Tobio’s community and for sharing your experience with us! 🎨✨
The Tobio’s Team
Very personal and kind customer service.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi Laura! 😊🎨
Thank you so much for your lovely review! We’re so happy to hear that you found our customer service personal and kind. 🙌✨
We always want our customers to feel genuinely cared for and comfortable reaching out whenever they need help. Your kind words mean a lot to our team! 😊
Thank you for choosing Tobio’s and for taking the time to share your experience with us!
The Tobio’s Team
Issue resolved
Quick response to my delivery concerns and then it seemed to get delivered the next day...maybe you guys contacted the delivery company? Whatever the case, it worked and I got my product.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Tobioskits
Hi MM! 😊📦
Thank you for sharing your experience! We’re so glad your delivery concerns were addressed quickly and that your order arrived the very next day. 🙌✨
We know how frustrating it can be waiting on a delivery, so we’re happy we could help get things moving and that you finally have your Tobio’s kit in hand! 🎨😊
Thank you for your patience and for choosing Tobio’s!
The Tobio’s Team
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