I am shocked at how quickly I received a reply from what I believe was a human! I wasn’t even that determined to complain, but when I got the request for feedback I thought I might share the minor iss... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Wow! You guys are great. Because I had sent photos you could see how damaged the tin of paints was, and you are already sending a free replacement. Your correspondence has been empathic and practical... Se mere
The email with care instructions, noting that the tubes have a tight seal and don’t try to peel it because it’s designed to be punctured, and the info about the wood just blew me away! I’ve just never... Se mere
I had need to contact customer services about an item from my order and they have been excellent. The responses were quick and helpful and they have done everything to resolve the problem. I would hav... Se mere
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service!
I messaged customer service about an issue with the magnets in my wooden pallet, sent photos to explain the situation after they requested them, and they decided to replace the item. They responded within hours, not days, but hours. This was two to three emails regarding the matter, all resolved within hours! They have truly amazing customer service!

Besvarelse fra Tobioskits
Couldn't have been more positive--
First and foremost, my questions were addressed immediately--and on a Sunday at that! The email I received was personal, informative, and answered my questions completely. When I replied to that, again I received a confirmation as well as good wishes for an upcoming trip I had mentioned in the earlier email. My experience was very personal, as well as timely and completely satisfying!

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Great company to order from
Great company to order from. Tutorials are great for beginners and experienced artists alike. Good quality items but be prepared for a slight delay in arrival of goods but well worth the wait xx

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Great communication about delivery
Tobios followed up to make sure my painting kits arrived. Upon replying, the customer service team checked in a second time and offered to help if I had questions. Great service, and I'm excited to use my Mini Watercolor Kit!!

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Inspiration in the palm of your hand
1. It’s unusual to say this, but I just love the advertising. You put the customer at ease & make watercolor user-friendly. I liked all the reasons you offered for finding time to do a little painting.
2. I appreciate how you sent a message before the product arrived explaining how to use and store it.
3. Your encouragement to just relax & be creative speaks to me as someone who recently retired and has not had any art training.

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I bought the tobio kit bundle recently…
I bought the tobio kit bundle recently after researching similar products. I remember seeing them as the first people who came out with the idea of a mini color kit on the go. After reading reviews decided on giving this a go.
The order shipped pretty quickly. I had some issue with their coloe tubes and made a comment on their FB site. Support reached out to me super fast, and resolved my problem right away.
I have very positive experience with this company overall. The kit is very well constructed and the sketch book paper quality is really good too.

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The customer service is fantastic
The customer service is fantastic. I had a question about my irder and they responded immediately. My only issue with the water colour kit is that there are only 8 spots instead of 12 for all of the colours. But they responded to that as well stating why and how to combine colours. I have really enjoyed painting outside and only having a small pencil case with everything I need. Will order from them again!

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Excellent customer serviceYour Customer Service helped me end…
Your Customer Service helped me end subscription I was unaware I had signed up for without complaint. Thank you.

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Keeping our Customer satisfaction is our guarteen!
Following a series of communications, Tobia's customer service department demonstrated exceptional responsiveness in addressing my concerns regarding a Christmas gift purchase. They have confirmed the shipment of the item, which I understand was part of the Christmas Winter gift kit intended for my grandchildren. The item has now been dispatched.

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The mini portable printer they sent…
Tobio’s has been very responsive. They updated the instructions to show the correct app to use so that it would connect to my Bluetooth. (I would give them a 5 star for customer service). The product is not as I had hoped and is a bit cumbersome to use for what it does. But I have not had a lot of time to play with it. Mainly just wanted it for labels and I am thinking there may have been other products out there that are better but I saw this and bought it because I love their little travel watercolor kit! 😊

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Excellent and speedy customer service.
I contacted customer service concerning a problem with my mini palette. I received a response within minutes , and a replacement was despatched within days.
Problems happen, but the way they’re dealt with sets Tobios apart.

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Save your money.
This company markets themselves as offering high quality products, and does as far as to warn you about cheap imitators. You order and your paints drop ship from China and are of incredibly poor quality. Put them into both the tiny palettes that are part of the kit and an empty half pan palette and in both, the paint completely evaporated. Trying to work with the paint our of the tube, it is grainy, messy, and impossible to blend or manage on the paper. The brown comes out looking like excrement on the page. The tiny sketchbooks are fine, but not really worth the money. Do not get sucked into the marketing on this. You can get MUCH better quality paint at a much more affordable price.
Update: The company offered me a refund, which I accepted, and asked repeatedly for me to update the review. Appreciate the responsiveness, but stand behind my review. The fact that they didnt even try to troubleshoot the paint or suggest it may have been a bad batch tells me they know that the product they are selling is poor quality. Its unfortunate because there are options out there that would be far superior. Though without the convenience of drop shipping from China...

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Excellent response from Jess.
Excellent response from Jess in customer support to a courier delivery beyond their control. Friendly and genuinely helpful communication.

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Amazing service and resolution!
Your response was almost immediate and my issue has been handled completely. Thank you so much!

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The Tobio team are unbelievably helpful…
The Tobio team are unbelievably helpful and clear. The kit is perfect for travel and just a fun afternoon wherever

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Quick and excellent reply to my…
Quick and excellent reply to my customer service request.

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Honestly everything is great
Honestly everything is great. The way Tobios customer service stays in touch while waiting for the kit and the way they continue to guide you through your watercolor journey. It's like suddenly gaining the nicest (and very talented) friends!

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Very personal and kind customer service.

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Issue resolved
Quick response to my delivery concerns and then it seemed to get delivered the next day...maybe you guys contacted the delivery company? Whatever the case, it worked and I got my product.

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Dette er Trustpilot
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