TMT First Anmeldelser 2.767

Sent my phone to them under Samsung warranty. They sent me a photo of alleged damage to my phone and asked if I would like them to quote for the repair.

Other than the screen fault being repaired under warranty, the phone was in immaculate condition when sent to them. Therefore, the photo they sent was not of my phone, or the damage occurred whilst on their premises.

Very impressed with speed of service, communication and the manner in which my phone enquiries were handled.
Very much in contrast to cobtacting samsung who TMT work on behalf of.
Despatched ring on the Thursday and received replacement on tge Tuesday, 6 days later. Very pleased.

Fast turn around, excellent work.

Really poor, no concept of what service is. Poor communication and no interest in providing quality service.

No issues with repair. Just not very clear communication

I request a repair from Samsung. The entire experience was smooth and easy. The parcel company collected my device from my house and then Samsung's technicians repaired it and sent it back to me within a week which is really great as I wasnt left without my device for a long time. I really liked how they kept me involved and updated me on all the stages of the repair and what was wrong with the device. Thank you

Returned withing 5 days with new device. Can't complain. Hasn't cost me for the postage either

Amazing service and quick solutions thank you !

Claiming they my Flip 6 is outside of warranty due to impact damage and are trying to sting me for £250.

The phone has lived inside its case since day 1 and has had no 'impact damage' since its been in my possession. The inner screen failure is a very well known issue with Samsung Flip series. These scammers should be ashamed.

If Samsung had made me aware that this was their 'Trusted Third Party' I would have avoided them like the plague.

Best repair that I have experienced. It took only 5 days for everything to be completed. Well done 👏

After misplacing my phone for a week (It happens) it was eventually found,The repair was done super fast and everything was working fine again,From start to finnish it took around 14 days,But very happy with the outcome and the service,And as my phone was still under warranty it was repaired free of charge,

The phone came back with the same issue it went in for

Great and very fast service my phond vame back brand new

Great service, quick and replaced my faulty Galaxy ring with a new one which works great.

Thanks

Smartphone collected assessed and returned quickly. All communicated by email and text plus a follow call up by service agent. I reported a screen anomaly, engineer tested and inspected device. Anomaly not effecting the operation of the device. Screen protector replaced. Follow up call was very helpful as Samsung customer services couldn't explain engineers assessment or findings.

Avoid TMT at all costs. This is my second poor experience with them (I should have known better after the first visit 2 years ago)...strap in for a familiar story to all the other 1 star reviews here!

So...I have a Samsung fold 7 with a failed internal hinge, less than 1 year old....literally failed before my eyes as I opened it one day. Took it in to TMT and within 30 seconds they said it won't be covered under warranty due to evidence of drop damage and track marks. Note the phone is kept in a samsung official case - no front screen glass damage, no back plate glass damage, near perfect apart from 2 small paint chips because its ya know...painted metal.

So lets address their first point - the "drop damage" as they called it was 2 small paint chips on two different edges of the front cover (Samsung no longer sell provide the front piece with their official covers-the irony so the front will get exposed). The employee said these paint chips were "dents" in the phone and that means I could have dropped it. When I clearly mentioned that the glass would smash if it had been dropped and then mentioned fair usage/wear&tear she just shrugged her shoulders.

Point 2 - "track marks" on the inner screen. Anyone who's familiar with folding phones knows, the inner glass is essentially a hard plastic, prone to picking up dinks and dents from dust, sand...if you put your finger nail on it, it will dent. The employee pointed to two pinhole sized dents on opposite corners and said that I've trapped something when closing the phone, causing the mechanism to break....yup, that's right. Imagine a scenario where at best a grain of sand or lint could break the inner screen. Note her mention of these track marks being at the far edges and my statement that its the middle hinge...this didn't seem to matter.

When I asked her what caused the failure - a drop that never happened or me sticking what I can only imagine is the world's smallest, yet most deadliest spec of dust into the phone, again she just said there was nothing they can do and that Samsung won't honour the warranty. They wanted to charge me over £500 for a repair. I laughed, politely declined and left.

TMT pulled a similar stunt with a Fold 3 a couple of years back, declining a warranty claim with a bleed on the front screen due to a scratch on the back. Essentially TMT will try to find any small evidence to not honour the warranty on these devices, always insinuating that the device could have been dropped.

I advise anyone to go straight through Samsung's complaint services and escalate...though they too will have you jumping through hoops for weeks hoping you will give up.

My phone repair was done quickly and sent back to me very swiftly.

The customer service was very good and simple to organise repair.

Repaired my phone as good as new!

Ring was sent back for repair on the Tuesday and recieved back repaired on the Sunday under week for repair excellent service

Excellent service. Fast repair and came back perfect.