Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened i... Se mere
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Se, hvad kunderne siger
Beware of the company, We got some furnitures from them which they suppose to have 5years warranty and with in 1-2 years just with normal wear and tear they start falling apart, and by falling... Se mere
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Fantastic products & service. I have purchased 3 items and am thrilled with the quality. My sideboard was built to order, and took a while- but I was advised of this and fully aware. Munro in cust... Se mere
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Exceptional customer service. Website easy to use, items clearly described. The item was delivered promptly. Unfortunately, we believe, during transit the mirror got shattered. It’s was heartbreaking... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Kontaktoplysninger
Storbritannien
- tikamoon.co.uk
4,2
God
979 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience
I purchased two sinks few hooks and cover of shelves absolutely brilliant quick delivery if you recommend
1. maj 2026
Uopfordret anmeldelse
Fantastic products & service.
Fantastic products & service.
I have purchased 3 items and am thrilled with the quality.
My sideboard was built to order, and took a while- but I was advised of this and fully aware.
Munro in customer service helped me with a query, very quickly & efficiently.
Highly recommend this company.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re thrilled with the quality of your purchases. As your sideboard was built to order, we really appreciate your patience during the process, and we’re glad the timeframe was clearly communicated from the start.
It’s also fantastic to hear that Munro was able to assist you quickly and efficiently — we’ll be sure to pass along your kind comments.
Thank you again for your recommendation and support. We truly appreciate it!
Kind regards
Your tikamoon Team
Excellent quality furniture
Excellent quality furniture. This is my second vanity unit from Tikamoon. Designed to last and enjoy. Service also excellent. Highly recommend this company
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your kind words and continued trust! We’re delighted to hear you’re enjoying your second vanity unit and that both the quality and service have met your expectations. We truly appreciate your recommendation and hope you continue to enjoy your furniture for years to come.
Your tikamoon Team
Fake warranty, extreme low quality furnitures
Beware of the company,
We got some furnitures from them which they suppose to have 5years warranty and with in 1-2 years just with normal wear and tear they start falling apart, and by falling apart I mean drawers falling, de attach from the clue that holds them etc,
We contact them multiple times and as you can imagine they don't even bother to respond.
So beware that what ever you get from them within few years will start falling apart and the warranty that they advertise around is just to miss lead people.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your experience and that you feel disappointed with the quality and support received.
We would like to clarify that all of our furniture is covered by a 5-year warranty, and we absolutely do take product quality concerns seriously.
After reviewing our records based on your signature, we can confirm that we have not received any previous emails or phone calls from you regarding this matter. As a result, we have not had the opportunity to investigate or assist with your concerns.
We would very much like to help resolve this for you. If you could please contact our customer service team with your order details and images of the affected items, we will be happy to open a warranty assessment and review this for you as a priority.
We look forward to hearing from you so we can put this right.
Kind regards
Your tikamoon Team
Excellent product and delivery
Easy to order, communication was excellent and bathroom sink cabinet was delivered in 10 days by BJS who were fantastic and delivered it to a room of my choice. Well packaged and as soon as I opened it I was delighted. Really well made and lovely colour. I would definitely order again. It’s good to find quality ready built furniture delivered by a reliable courier.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your detailed feedback! We’re delighted to hear the ordering process was easy, communication was excellent, and that delivery went smoothly with BJS bringing your cabinet safely to the room of your choice.
It’s great to know you were pleased with the packaging, quality, and finish of your bathroom sink cabinet.
We really appreciate your support for Tikamoon and look forward to serving you again.
Best regards
Your tikamoon Team
Great product and speedy delivery.
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your feedback! We’re glad to hear you’re happy with the product and that delivery was quick.
We really appreciate your support for Tikamoon.
Best wishes
tikamoon
Beautiful vanity unit
Beautiful vanity unit. They are expensive but so stunning.
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your feedback! We’re really glad you love your vanity unit and find it so stunning.
We appreciate your support for Tikamoon and hope you continue to enjoy it for years to come.
Kind regards
Your tikamoon Team
Super quality product
Super quality product. I am delighted with my cabacera! The only problem was that the two young strong men who delivered it refused to carry it up to my bedroom when I am an elderly woman alone in the house. I was fortunate to have two workmen at the house about two weeks later who took it upstairs for me.
4. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your feedback. We’re delighted to hear you’re so pleased with the quality of your cabecera.
That said, we’re sorry to hear about the delivery experience and the difficulty you faced getting it upstairs. We understand how frustrating and disappointing that must have been, especially given your circumstances.
We’ll make sure your comments are reviewed together with your delivery partner, to ensure improved customer service in the future.
Kind regards
Your Tikamoon Team
Amazing customer experience from Lucie
Amazing customer experience from Lucie
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your kind feedback. We’re delighted to hear you had an amazing customer experience with Lucie.
We really appreciate your support for Tikamoon and are glad everything went so well.
Best wishes, Tikamoon
Lucie was a great help when we were…
Lucie was a great help when we were choosing our vanity unit for our new bathroom. She was knowledgeable and advised us on availability and delivery times.
Excellent service from Tikamoon!
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your feedback. We’re delighted to hear that Lucie was so helpful and that you received clear, knowledgeable advice during your purchase.
We really appreciate your kind words about Tikamoon and are glad you were pleased with the service.
Your tikamoon Team
Exceptional customer service
Exceptional customer service. Website easy to use, items clearly described. The item was delivered promptly. Unfortunately, we believe, during transit the mirror got shattered. It’s was heartbreaking when we opened the package to see the mirror totally shattered. I called them and straight away a very efficient and kind lady answer my call. Immediately after I had an email from Tikamoon Customer Services apologising for the inconvenience and giving me a refund. I’m very thankful to them for the speedy resolution and excellent customer services.
I would buy from them again undoubtedly.
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thanks for sharing your experience. Sorry to hear the mirror arrived shattered—that’s always disappointing.
It’s good to hear that Tikamoon handled it quickly though, with a fast response, kindness over the phone, and an immediate refund. That kind of efficient resolution really does make a difference.
Glad it was sorted out smoothly in the end, and that you’d still consider ordering again.
Your Tikamoon Team
First time ordering from Tikamoon
First time ordering from Tikamoon. The product was as expected - really pretty and as described.
The team were helpful in explaining things and Lucie was particularly attentive.
I would recommend Tikamoon. Thank you.
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thanks for your feedback! It’s great to hear your first order with Tikamoon went smoothly and that the product matched your expectations. We’re also glad the team, and Lucie in particular, were so helpful and attentive. Really appreciate the recommendation!
Very slow and inaccurate delivery times...
Very slow and inaccurate delivery times. We ordered a bathroom vanity which unfortunately had changed from a 10 day lead time to 'within 6 weeks', which put us near the end of our bathroom install. Unfortunately it ended up being longer which inconvenienced us and the installer who had to return at a later date to complete the job. I did contact customer service as the expected delivery kept moving later and later and they were of no use and not very apologetic, instead trying to imply that the expected delivery was within 6 weeks - which it definitely wasn't. The website tracking said shipping imminent for a long period of time so not exactly helpful.
We also ordered a mirror in a separate order and the delivery updates and tracking were also very poor.
The positive is that both items appear to be good quality and we love the look of them. If they can improve their shipping and customer service then I would use this company again.
30. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your feedback, and we’re really pleased to hear that you’re happy with the quality and look of your items.
We’re very sorry for the delay with your vanity unit and the inconvenience this caused, especially when coordinating with your installer. We completely understand how frustrating this must have been.
To clarify, at the time your order was placed, the advertised delivery timeframe for this item was up to 6 weeks. Your order was delivered 4 days later than this estimated timeframe, and we sincerely apologise for this delay.
We also regret that the tracking updates and communication did not meet expectations, and we appreciate you bringing this to our attention. This is something we are actively working to improve.
Thank you again for your feedback—we do hope to provide you with a much smoother experience in the future.
Kind regards
Your tikamoon Team
Unfair customer service
I used to rate TIKAMOON back in the day but please be aware that neither the quality of the product is or the customer service is matching the prices they charge.
I bought a unit for my new flat months ago which came with a big crack. They gave me back “some” money, though a tiny proportion, for the faulty unit.
However what happened is the crack got worse and now not full functioning.
They are refusing to do anything about it even though it’s still within the 5yr guarantee, purely because they have me some money back in the first place. So I either pay them back or nothing happens. This is absurd, as the time and inconvenience isn’t being take into account and that small discount should and is tiny remedy for that.
Avoid at all costs.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
We’re very sorry to hear that you’re disappointed with your experience, and we do understand how frustrating this situation must be.
When the issue was first reported, a partial refund was agreed as a contribution towards a local repair to prevent the crack from worsening. As this repair was not carried out, the damage has unfortunately progressed over time.
That said, we are absolutely committed to resolving this for you. As part of your guarantee, we have offered a full replacement of the unit. The only condition is the reimbursement of the initial repair contribution, as this was provided specifically for work that was not completed.
We appreciate that this may feel inconvenient, however this approach ensures a fair resolution and allows us to provide you with a brand new item.
We thank you for your understanding
Your tikamoon Team
NOT SOLID OAK
NOT SOLID OAK. BEWARE
Bought a sideboard that was listed as solid oak. It wasn't. It's all veneered ply and has been completely missold. The only part that is solid is the top. Not only that it arrived weeks late and damaged. The damage had clearly been done prior to delivery and badly repaired as you could see the dried glue underneath.
I complained to tikamoon, they stated that I missed a part in the description about the wood which describes it accurately. that specific part stated the doors are veneered ply, the rest is solid.
Incorrect. The only part that's solid was the top. All for £1500. You are not getting solid woods for your money.
Offered me a ridiculous 10 percent refund for a damaged item plus ply wood advertised as solid oak.
Chinese bought items cleverly marketed. Not worth the money .
I'd strongly recommend that you describe your items properly. I.e not solid wood, although unlikely that will happen as you'll lose sales in favour of more bad reviews, not sustainable unfortunately.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
We’re really sorry to hear how disappointed you are with your sideboard and the condition it arrived in. This is not the experience we want for our customers.
We do our best to clearly describe the materials used in each piece, but we regret that this wasn’t your impression.
We understand your frustration regarding both the damage and the proposed resolution, and we will take your feedback on board.
Kind regards
Your tikamoon Team
Perfect customer service and fantastic furniture
Their availability to answer any query, how they do their very best to provide top customer service and they are always so polite and friendly.
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your kind words! We’re really glad to hear you’ve had a positive experience with our team.
Best wishes
Your tikamoon Team
Better than we hoped!
Everything on the Tikamoon website looks high quality. We choose a console and hoped it would be as good as it looked. The website did not do it justice, it's so lovely and beautifully made, we are thrilled with it. Customer service was great too.
18. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you for your wonderful review. We're happy to hear that your console exceeded expectations and that you're so pleased with the quality and craftsmanship. It's also lovely to know you had a great experience with our customer service. We hope you enjoy your new piece for many years to come.
Easy to order, first rate customer service
It was very easy to order, and all the customer service via the chat has been first rate. Lucie (and all the other customer service agents I chatted with) was very helpful, and prompt in dealing with my query. Its one of the most friendly customer services I've ever dealt with.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you found the ordering process easy and that our customer service team, especially Lucie, was helpful and prompt in assisting you. Providing friendly and efficient support is something we truly value, so it means a lot to know it made a difference. We'll be sure to pass along your lovely feedback to Lucie and the rest of the team. Thanks again for your support!
Kind regards,
Your tikamoon Team
Best quality wooden furniture 💙
I have already purchased other pieces of furniture from Tikamoon in the past, these beautiful bedside tables are the latest addition and they look amazing in my new bedroom.
I highly recommend this company if you are looking for good quality and very well made wooden furniture which will last for ever.
Well worth the money spent.
Also I would like to mention the extremely well packed boxes they came with. Excellent overall ⭐️⭐️⭐️⭐️⭐️
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your wonderful review and for choosing us again—we truly appreciate your continued support.
We’re delighted to hear that your new bedside tables look amazing in your bedroom and that you’re pleased with the quality and craftsmanship. It’s also great to know the packaging met your expectations, as we take extra care to ensure items arrive safely.
Thank you for your recommendation and kind words—it really means a lot to us. We hope you enjoy your furniture for many years to come!
Kind regards
Your Tikamoon Team
Fantastic customer service
Fantastic customer service - thank you Tracy!
This is the second time I have used this company and would definitely recommend - they go above and beyond!
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Tikamoon UK
Thank you so much for your kind words and for choosing us again—we really appreciate your continued support.
We're delighted to hear that you had such a positive experience and that our team was able to provide the level of service you expected. Your recommendation means a great deal to us, and it's wonderful to know you would use us again.
Thank you for taking the time to share your feedback—we look forward to assisting you again in the future!
Best wishes
Your Tikamoon Team
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