Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Top Villas was great to work with. However the one problem I found was the cleaners don't pay much attention to some details when cleaning. We booked through Top Villas for Windsor Hills resort i... Se mere
Virksomheden har svaret
Its a great site to see what is available in a specific city or area. Once I found a community resort I liked, I couldn't just look at available units in that community. Then once I found one but ke... Se mere
Virksomheden har svaret
I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Top Villas
Skrevet af virksomheden
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Skrevet af virksomheden
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Kontaktoplysninger
205 Town Center Boulevard, FL 33896, Orlando, USA
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Top Villas
Dear Gray,
Thank you for your kind comments about our accommodation and service.
We look forward to hosting you soon!
Kind regards,
Rachel
Top Villas
Website was easy to use and a lot of…
Website was easy to use and a lot of pictures makes choosing easier!
3. februar 2026
Besvarelse fra Top Villas
Dear Jessica,
Thanks so much for the kind words!
We’re glad to hear the website was easy to use and that the photos helped make choosing easier.
We really appreciate you taking the time to share your experience!
Kind regards,
Rachel - Top Villas
When I was trying to book
When I was trying to book, they instantly reached out to me for help—and offered me a discount.
6. februar 2026
Besvarelse fra Top Villas
Dear Angela,
Thank you for sharing your experience!
We’re happy our team assisted right away with your booking, and we’re glad the discount was a nice bonus.
We truly appreciate your feedback and look forward to assisting you again!
Kind regards,
Rachel - Top Villas
I came to escape the NY cold and swim…
I came to escape the NY cold and swim in a hot pool, i live in a nice home here in NY. I came to enjoy swimming and being out doors. I ordered in advance for the pool to be heated, After two days of cold pool they promised me a refund for two nights, which never came, then when i wanted to extend my stay for one more night, instead of working with me, or at least charge me normal rate, the charged me almost another 1000 for one night. I also never got a wrist band which would have allowed me to use the facilities, never got it so i got denied everywhere i went. They only care about money. SAD, STAY AWAY
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Good afternoon,
Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations and would like to clarify a few points.
Unfortunately, our records do not show that any wristband/amenity issues were formally reported to us during your stay. Had we been notified at the time, we would have addressed the issue immediately.
In reference to your request to extend your stay, last-minute pricing can vary based on availability and demand, which is standard practice in the hospitality industry. In addition to this, the extra night included a last minute call out fee for the cleaners, an extra day's resort fee and an additional day of pool heating. Our records show that the rate you were charged for the additional night was substantially less than $1,000, reflecting the actual booking rate at that time.
Regarding the pool heat, we are currently in the process of reviewing a partial refund for the two nights the pool was not heated due to unseasonably cold temperatures in Florida during your stay.
To resolve this matter amicably, we will reach out to you directly today with a proposal. We thank you for your feedback and for your patience in the meantime.
Kind regards,
Rachel - Top Villas
The website was very nice and easy to…
The website was very nice and easy to follow and the agent very helpful with what I was looking for. When it came to booking very hard to get in contact with someone regarding confirmation of the booking. Not pleased at all so far
30. januar 2026
Besvarelse fra Top Villas
Dear Taurrus,
Thank you for taking the time to share your feedback. We are glad to hear you found our website easy to use and our agent helpful!
However, we are very sorry for the difficulty you experienced when trying to get booking confirmation and we understand how frustrating that can be.
I will ask your Sales Agent to reach out to you directly to resolve this matter as soon as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Kind regards,
Rachel - Top Villas
Very helpful and easy to book your…
Very helpful and easy to book your luxury vacation home Kedesh is the best!
5. februar 2026
Besvarelse fra Top Villas
Dear Ashley,
Thank you so much for your kind words!
We’re thrilled to hear that you found the booking process easy and that you had a great experience. Kedesh will be especially happy to hear your feedback.
We truly appreciate your support and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Excellent website
Excellent website, Becky sourced us some great options and was very helpful and professional throughout the booking process. Hopefully the villa will live up to our expectations
31. januar 2026
Besvarelse fra Top Villas
Dear Adrian,
Thank you so much for your kind words! We’re thrilled to hear that you found the booking process easy and that you had a great experience.
Becky will be especially happy to hear your feedback. We truly appreciate your support and look forward to welcoming you on vacation with us in the future!
Kind regards,
Rachel - Top Villas
Excellent customer support and care by…
Excellent customer support and care by Jessica. Extremely helpful when a smal lissue arose, supporting us with alternative solutions. Kept me up to date fully along the way Thank you Jessica 👍👍
1. februar 2026
Besvarelse fra Top Villas
Good morning,
Thank you so much for your kind review! We’re delighted to hear that Jessica provided excellent support and took great care of you when the issue arose.
Keeping our guests fully informed and offering helpful solutions is exactly what we aim for, and Jessica will be thrilled to see your feedback.
We truly appreciate you taking the time to share your experience and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
I’ve used TopVillas on a few occasions…
I’ve used TopVillas on a few occasions now and customer service / travel advice together with the villa itself has always been great.
4. februar 2026
Besvarelse fra Top Villas
Dear Mark,
Thank you so much for your continued trust in Top Villas!
We’re delighted to hear that our customer service, travel advice, and villas have consistently met your expectations.
We truly appreciate your loyalty and look forward to helping you create more amazing vacation experiences in the future!
Kind regards,
Rachel - Top Villas
I had the best with Shannon she worked…
I had the best with Shannon she worked with me for days months because of my family being undecided but Shannon worked with me until the final payment was made.
4. februar 2026
Besvarelse fra Top Villas
Dear Angela,
Thank you so much for sharing your experience!
We’re thrilled to hear that Shannon went above and beyond to assist you and your family, patiently working with you until everything was finalized. Your kind words mean a lot, and we’ll be sure to pass them along to her.
We hope you have an amazing stay and look forward to helping you again in the future!
Kind regards,
Rachel - Top Villas
Besvarelse fra Top Villas
Dear Enyka,
Thank you for your kind words and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Sales agent was very attentive to…
Sales agent was very attentive to myself and my family needs
3. februar 2026
Besvarelse fra Top Villas
Dear Ayana,
Thank you for your kind comments!
We hope you have a fantastic trip with us later this year!
Kind regards,
Rachel - Top Villas
Always clean beautiful house exactly…
Always clean beautiful house exactly like website photos absolutely no problems during our stay very safe community go every year would not stay any where else but top villas homes. Depending what you like houses for everyone needs...
2. februar 2026
Besvarelse fra Top Villas
Dear Sharon,
Thank you for your lovely review!
We are delighted to hear that the home exceeded your expectations, from its pristine condition to the secure and beautifully maintained community.
Knowing that our villas continue to be your preferred choice year after year is the highest compliment we could receive and we look forward to welcoming you back for another stay soon!
Kind regards,
Rachel - Top Villas
The booking process was very smooth and…
The booking process was very smooth and the advice from Jessica was very informative and helpful. We have not yet stayed at our destination villa but so far so good!
28. januar 2026
Besvarelse fra Top Villas
Good morning,
Thank you for your kind feedback. We’re delighted to hear that your booking experience was seamless and that Jessica’s guidance was both informative and helpful.
Providing a personalized service from the very first interaction is something we take great pride in and we look forward to welcoming you on holiday with us soon!
Kind regards,
Rachel - Top Villas
Gregory was very professional and…
Gregory was very professional and answered all of the questions that I asked. He then asked if I had any additional questions, provided me with a list of homes that were on sale as well for the month. Kudos to Gregory!!!
27. januar 2026
Besvarelse fra Top Villas
Dear Lola,
Thank you so much for your kind words!
Gregory truly takes pride in being thorough and making sure all questions are answered. We’re glad he was able to provide helpful listings and support during your search.
We appreciate you taking the time to share your experience and we hope you enjoy your upcoming vacation with us!
Kind regards,
Rachel - Top Villas
Stephanie was very helpful
Stephanie was very helpful. I will definitely recommend top villas to anyone traveling to Florida.
31. januar 2026
Besvarelse fra Top Villas
Dear Keisha,
Thank you for your wonderful feedback!
We’re so glad to hear that Stephanie was helpful and made your experience a positive one.
We truly appreciate your recommendation and look forward to welcoming you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Besvarelse fra Top Villas
Dear Lucy,
Thank you for your positive comments about our website.
We’re so glad to hear that our website was user friendly and made your experience a positive one!
We truly appreciate your feedback and look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel - Top Villas
Shannon was very professional…
Shannon was very professional consistent with helping me find the right vacation home.
30. januar 2026
Besvarelse fra Top Villas
Dear Moshe,
Thank you for your lovely feedback!
We’re so glad to hear that you found Shannon to be professional, helpful and that she made your experience a positive one.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
They have what you need
Becky was so helpful in finding us the prefect home to accommodate my family. She was super responsive and answered any questions I had pertaining to the home.
27. januar 2026
Besvarelse fra Top Villas
Dear Shannen,
Thank you for taking the time to share your experience!
We are so glad to hear that Becky was helpful, responsive and able to assist your family in finding the perfect home. Providing excellent service is always our goal, and feedback like this means a lot to our team.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
All of the sudden cancelled
After asking several times to reconfirm that the villa was available on the dates i needed, and sending the final payment, i was contacted to ask to change the date since they were no longer available. I was able to cancel the final payment but still waiting on the deposit. With plane tickets purchased now have to try to find a new villa.
16. januar 2026
Besvarelse fra Top Villas
Good afternoon,
Thank you so much for sharing your experience, and we are truly sorry for any inconvenience caused by this matter.
We completely understand how upsetting it is to have travel plans affected, especially when flights have already been booked. To clarify what happened on our end, the villa was placed on a complimentary 48 hour hold on January 4th, but the payment was only received on January 15th. Unfortunately, during that time the home was booked by someone else. Once we received your payment, we reached out right away to discuss the next steps and offer alternative dates/homes.
We truly regret any inconvenience this caused and appreciate your patience while everything is finalised. If there’s anything more we can do to assist you, please don’t hesitate to reach out and we'll be more than happy to help.
Kind regards,
Rachel - Top Villas
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.