Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Se mere
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Se, hvad kunderne siger
Top Villas was great to work with. However the one problem I found was the cleaners don't pay much attention to some details when cleaning. We booked through Top Villas for Windsor Hills resort i... Se mere
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Its a great site to see what is available in a specific city or area. Once I found a community resort I liked, I couldn't just look at available units in that community. Then once I found one but ke... Se mere
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I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Se mere
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Virksomhedsoplysninger
Om Top Villas
Skrevet af virksomheden
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Skrevet af virksomheden
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Kontaktoplysninger
205 Town Center Boulevard, FL 33896, Orlando, USA
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Highly recommended
Highly recommend to do business with Mr.Pedro! Great customer service
15. marts 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Shatia,
Thank you so much for your kind feedback.
We're thrilled to hear that you had such a positive experience with Mr. Pedro and that his customer service stood out. We'll be sure to pass along your kind words to him.
We truly appreciate your comments and hope you had a safe journey home!
Kind regards,
Rachel
Top Villas
Besvarelse fra Top Villas
Dear James,
Thank you for your kind review!
We really appreciate your feedback and are glad to hear that you found our team responsive when an issue arose. While problems can occasionally happen, we always aim to resolve them as quickly and smoothly as possible. It's great to know our efforts made a positive difference to your experience.
Thanks again for taking the time to share your thoughts, it means a lot to us!
Kind regards,
Rachel - Top Villas
Very easy !!!
10. marts 2026
Besvarelse fra Top Villas
Dear Patrick,
Thank you for your review!
We're so glad to hear you found the process very easy. Providing a simple and smooth experience is exactly what we aim for, so it's great to know we met your expectations.
We appreciate you taking the time to share your feedback!
Kind regards,
Rachel - Top Villas
Luego de haber estado en contacto en…
Luego de haber estado en contacto en varias ocasiones con un agente , y hacer la reserva de la propiedad , con el pago de la misma , me informan que ya estaba alquilado. Muy poco serio !!!
11. marts 2026
Besvarelse fra Top Villas
Dear Rosana,
Thank you for your feedback, we truly appreciate your comments.
We apologise for any inconvenience caused regarding the booking process. Availability can sometimes change quickly, but we always strive to communicate this as clearly and promptly as possible. That said, I can see that you have now successfully made a booking with us, so we’re glad that this matter has been resolved.
If there is anything else we can help with, please don’t hesitate to reach out and have a lovely day!
Kind regards,
Rachel - Top Villas
Seeking the best.
The process was easy, the photos and information Shannon sent was great.
7. marts 2026
Besvarelse fra Top Villas
Dear Vernice,
Thank you for your kind review! I'm so glad to hear that you found the process easy and that the information Shannon provided were helpful.
We really appreciate your feedback and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Gene was very helpful.
4. marts 2026
Besvarelse fra Top Villas
Dear Jerry,
Thank you for your kind words about Gene! I will pass them on and he will be delighted to hear you were happy with the service he provided.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Supportive Agent
Kedesh was patient and very helpful as we worked to navigate through this process. He consistently answered our questions and sent a plethora or properties for us to review.
1. marts 2026
Besvarelse fra Top Villas
Dear Adrian,
Thank you for your kind review!
Kedesh was really pleased to hear that his patience and support helped make the process easier to navigate. He always strives to be available to answer questions and to share a wide range of properties so clients have plenty of options to explore.
Your thoughtful feedback truly means a lot and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Besvarelse fra Top Villas
Dear Leigh,
Thank you for the thoughtful feedback.
It’s great to hear that the process was explained in a clear and helpful way. That kind of experience is always the goal!
Kind regards,
Rachel
Top Villas
Discover Barbados Villas
Returning customers and we have enjoyed every stay. The service have always been great.
26. februar 2026
Besvarelse fra Top Villas
Dear Al,
Thank you so much for your continued support and for choosing to return to Top Villas!
It truly means a lot to know that each stay has been enjoyable and that the service has consistently made a positive impression.
We look forward to welcoming you back for many more great stays!
Kind regards,
Rachel
Top Villas
Besvarelse fra Top Villas
Dear Raya,
Thank you so much for your kind words!
We truly appreciate you taking the time to share your experience. Providing quick and helpful service is always our goal, and we’re so glad we could deliver that for you.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Hard working concierge
Jean was courteous. He was patient with us. He was also available.
20. februar 2026
Besvarelse fra Top Villas
Dear Richard,
Thank you for your kind feedback!
We’re really glad to hear Jean was courteous, patient, and available when you needed him. That’s exactly the kind of experience we want everyone to have!
We appreciate you taking the time to share this and look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel
Top Villas
Multiple Issues
I am writing on behalf of Word of Truth Worship Center regarding our recent rental of Reunion Resort 9000 from Wednesday, February 11 through Sunday, February 15, 2026.
Unfortunately, our group experienced several issues during our stay that significantly impacted our overall experience and comfort.We paid an additional fee to have the pool heated for the duration of our rental period; however, upon arrival, the pool was cold and not heated. There were no instructions provided for operating the pool heater or lights. The issue was reported immediately, and a representative came out on Thursday, February 12. I personally walked the property with her and another guest. She stated that the pool breaker had been turned off and that the water temperature was reading 83°F. This seemed implausible, as the water had been cold upon arrival and the breaker was off. She also mentioned that once the pool technician finished cleaning the filters, the breaker would be turned back on and the pool would be checked again.Despite repeated calls over the next several days, the pool never reached a heated temperature. We were later informed that the temperature had been verified remotely and was showing as heated, but our manual checks (getting in the water, testing the water with our hands and feet) confirmed otherwise. Throughout our stay, the water remained cold, and the heating service we paid for was never provided. Additionally, we encountered several maintenance and safety concerns within the property: The main kitchen countertop was not securely mounted, causing it to slide across the base and resulting in a continuous faucet leak. We had to mop frequently to prevent anyone from slipping. The countertop showed multiple visible cracks that had been glued together several times, suggesting ongoing structural issues. Several electrical outlets were inoperable.Some room doors did not lock properly. The Wi-Fi connection was weak, which prevented the Smart TVs from functioning as intended. I had to use my personal mobile hotspot to operate the television in my room. When these issues were reported to another representative, we were informed that the owners were already aware of the countertop’s condition, which was concerning given the safety and usability implications. For future guests, we strongly recommend that a property representative be present during the initial walkthrough of the property at check-in to ensure all amenities are functioning and that any maintenance concerns are properly documented.
11. februar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Rhonda,
Thank you for sharing your concerns. We are truly sorry to hear of your disappointment with certain aspects of your stay.
After the main guest contacted us on 2/11/26 regarding the pool, we arranged for it to be inspected immediately. It was thoroughly checked and tested, and the reports confirmed that all systems were operating correctly during your stay. We have previously forwarded these reports to the main guest for review.
We must advise that we did not confirm a refund at any point. We advised that a refund would be offered for any days the pool heating was not working. Since the pool was verified as functioning properly, no refund was applicable.
We did offer a 10% future discount and if your party book a similar home with us for your next stay, this discount is worth more than a full pool heating refund.
Nevertheless, we wanted to make this right for you. With this in mind, we have already contacted the main guest offering a 50% refund of the pool heating fee as a further gesture and they have accepted this resolution. We hope that this will go some way towards resolving this matter for you also.
We genuinely appreciate you taking the time to communicate with us and hope that the above has clarified the concerns raised.
Kind regards,
Rachel
Top Villas
El mejor seguimiento que puede hacer un…
El mejor seguimiento que puede hacer un vendedor
19. februar 2026
Besvarelse fra Top Villas
Dear Jackie,
Realmente apreciamos tus comentarios! Brindar el mejor seguimiento posible es siempre nuestro objetivo, y nos alegra saber que se notó. Gracias por tu confianza!
Kind regards,
Rachel
Top Villas
To Whom It May Concern,
To Whom It May Concern,
Our ministry, the Word of Truth Worship Center, rented one of Top Villas luxury properties (Reunion 9000) for a period of four nights and five days, Wed Feb 11-Sun the 15th. In doing so, having paid additional fees for the “heated” pool and jacuzzi amenities. While the heating did partially function for the jacuzzi. It only began to heat after repeated requests of our Pastor/Leader, Yvette Williams, requesting a technician trouble-shoot/perform maintenance for both the pool and jacuzzi. Regretfully, the pool heating element did not work at all during our entire stay. Even after being serviced by the technician! Despite it being that we were repeatedly informed that the heating issue had been corrected!
I personally, was elated to see the technician onsite, as this was truly to be one of the highlights of our weekend stay. Believing he was there to rectify / repair the issue. Unfortunately for our group this was not the outcome we all hoped, desired and securely paid for. It was extremely disappointing to say the least! The pool, I reiterate, NEVER HEATED our entire stay.
Additionally, several maintenance issues were found, reported to be addressed; such as; restroom electrical outlets in multiple bedrooms as well as the guest restroom on the lower level, were nonfunctional. Most noted , we encountered hazards within the kitchen area that raised extreme safety concerns, broken/ loose counter top, cracked completely down the center, (appealingly, prior attempts were made to glue it back together) the kitchen sink faucet leaked each time the faucet was used: causing continuous leaking/ mopping of the area to prevent falls and injuries.
As if that wasn’t enough to endure….We were explicitly informed that we would receive a refund for the additional fees paid for the heated pool and jacuzzi, for at least the first two days due to the heating malfunction. Based upon that representation alone, we entrusted the integrity of Top Villas, that the matter financially would be handled accordingly. That integrity as previously promised would be Top Villas utmost priority.
Instead, once again, this is not the outcome we received and or deserved. We were informed just the opposite, that a refund will not be issued. But rather a 10 percent discount on our next villa rental. ARE YOU SERIOUS!! This is not merely a disappointment but serves a a grave injustice that goes far beyond being inconvenienced but simply unjust and demonstrates a clear lack of integrity and accountability of Top Villas. This was not only my first TopVillas experience, it will of a certainty, be my last experience!
I trust this review helps others to have a better informed decision when seeking to obtain the rental/lodging services of TopVillas. It’s my hope that others be made aware and avoid the disappointments we endured as guests of TopVillas
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Nancy,
Thank you for sharing your concerns. We are truly sorry to hear of your disappointment with certain aspects of your stay.
After the main guest contacted us on 2/11/26 regarding the pool, we arranged for it to be inspected immediately. It was thoroughly checked and tested, and the reports confirmed that all systems were operating correctly during your stay. We have previously forwarded these reports to the main guest for review.
We must advise that we did not confirm a refund at any point. We advised that a refund would be offered for any days the pool heating was not working. Since the pool was verified as functioning properly, no refund was applicable.
We did offer a 10% future discount and if your party book a similar home with us for your next stay, this discount is worth more than a full pool heating refund.
Nevertheless, we want to make this right for you. With this in mind, we have already contacted the main guest offering a 50% refund of the pool heating fee as a further gesture. We hope that this will go some way towards resolving this matter for you.
We genuinely appreciate you taking the time to communicate with us and hope we can find a positive way forward.
Kind regards,
Rachel
Top Villas
Besvarelse fra Top Villas
Good morning,
Thank you for your kind feedback!
Kind regards,
Rachel
Top Villas
UPDATED TOP VILLAS LIES—-DONT EXPECT A REFUND
UPDATED March 1st:
We have received refund for 2 days of the pool heating fee. Truly wish it could have been resolved without an adverse review. Hopefully, Top Villas management company will ensure that any amenities paid for are working properly and intact to minimize unnecessary delays, distractions or disappointments in the stay of their clients.
Thank you.
UPDATED—I received an offer with waiver stipulations attached from Top Villas to be reimbursed 50% for no heat for the pool and spa. I declined to sign the waiver agreement with the stipulations outlined by Top Villas; however, I did tell them if they wish to honor their word and reimburse us for the 2 days without me accepting and assigning the agreement, we would gladly accept. I have received another email indicating they would reimburse the 2 days. I told them I would update the review once payment is received…will not do it before receiving the refund as I have no confidence in them.
Original Review:
This is the message received after I called with my concerns upon check in on 2/11/26–read it for yourself. Today is 2/18/26 and I received an email offering 10% discount on future reservations. After such a negative experience, do they really think I want to rent with them again?
Katie (Top Villas Resolutions)
Feb 11, 2026, 18:14 EST
Dear Yvette,
Thank you again for your time earlier on the phone. We truly appreciate you speaking with us.
We sincerely apologize that you arrived to the home and found the pool heat was not on. We understand how disappointing that must be, especially at the start of your stay.
As discussed, could you please reply to this email with the photos you referenced? This will help us further document the matter and support the follow-up.
We have already reached out to the property management team (Magical Vacation Homes) requesting immediate
assistance to have the pool heat addressed. We have also submitted a request for a refund for each day the pool heat is not available. Please note that all refund requests are formally reviewed at the end of the stay once the full details have been assessed.
We are actively monitoring this for you and will provide updates as soon as we receive them. Thank you for your patience, and please do not hesitate to reach out if you need anything further.
Warm regards,
-Tatiana
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Yvette,
Thank you again for sharing your concerns. We are truly sorry to hear of your disappointment with certain aspects of your stay.
After you contacted us on 2/11/26 regarding the pool, we arranged for it to be inspected immediately. It was thoroughly checked and tested, and the reports confirmed that all systems were operating correctly during your stay. We have previously forwarded these reports to you for review.
To clarify the Top Villas email you included, we must advise that we did not confirm a refund within our email. We advised that a refund would be offered for any days the pool heating was not working. Since the pool was verified as functioning properly, no refund was applicable.
That said, the 10% discount on a future reservation was extended as a genuine gesture of goodwill. If you book a similar home with us for your next stay, this discount is worth more than a full pool heating refund, which we believe is a meaningful acknowledgement of your frustration.
Nevertheless, we want to make this right for you. We will be contacting you directly today to discuss your concerns and work toward a resolution that meets your satisfaction.
We genuinely appreciate you taking the time to communicate with us and hope we can find a positive way forward.
Kind regards,
Rachel
Top Villas
True Professionals from start to finish.
True professionals. Our accommodation was first class. The communication was on point throughout the whole process. We cannot speak highly enough of Top Villas and will definitely use them again.
Thank you foe making our holiday GREAT.
16. februar 2026
Besvarelse fra Top Villas
Dear John,
Thank you sincerely for your generous and thoughtful review.
We are truly delighted to learn that your experience with us reflected the high standards of professionalism we strive to maintain. It is especially gratifying to hear that you found your accommodation to be first class and that our communication throughout the process met your expectations.
Your kind words are greatly appreciated by our entire team. Knowing that we contributed to making your holiday such a success is incredibly rewarding.
We very much look forward to welcoming you back on vacation with us in the future!
Kind regards,
Rachel
Top Villas
Elodie went abive and beyond to explain…
Elodie went abive and beyond to explain everything to me and walk me
Through the rental process and kept following up to make sure everything was going ok.
12. februar 2026
Besvarelse fra Top Villas
Dear David,
Thank you so much for your lovely review!
We’re so glad to hear that Elodie went above and beyond to explain everything and guide you through the process. She truly cares about making sure every detail is clear and that our guests feel confident and supported.
We’ll be sure to pass along your kind words to her, she will be so pleased! We appreciate you taking the time to share your experience and look forward to welcoming you on vacation with us!
Kind regards,
Rachel
Top Villas
Super helpful agent.
I called in with questions to book a big family trip. Lydia has been nothing but helpful and has communicated well with me. The trip is booked and we are looking forward to getting there.
14. februar 2026
Besvarelse fra Top Villas
Dear Robert,
Thank you so much for your kind words! We’re thrilled to hear that Lydia was able to assist you and make the booking process smooth and stress-free. She truly cares about helping families plan memorable trips and your feedback means a lot!
We’re so excited for you and your family and can’t wait for you to arrive. If there’s anything you need before your trip, please don’t hesitate to reach out.
Safe travels and see you soon!
Kind regards,
Rachel
Top Villas
Besvarelse fra Top Villas
Dear Tazame,
Thank you for your kind comments about Jessica, she will be delighted to hear that you were so pleased with her service!
Kind regards,
Rachel
Top Villas
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