Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Top Villas was great to work with. However the one problem I found was the cleaners don't pay much attention to some details when cleaning. We booked through Top Villas for Windsor Hills resort i... Se mere
Virksomheden har svaret
Its a great site to see what is available in a specific city or area. Once I found a community resort I liked, I couldn't just look at available units in that community. Then once I found one but ke... Se mere
Virksomheden har svaret
I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Top Villas
Skrevet af virksomheden
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Skrevet af virksomheden
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Kontaktoplysninger
205 Town Center Boulevard, FL 33896, Orlando, USA
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Fremragende
2 t anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Reservation made but not guaranteed
Nothing went wrong at the moment, I am bit confused as to how you ensure payment is received. However there is no guarantee that the reservation is available from said property manager. This is discovered today when I called your customer service line to inquire about my reservation and what is the next steps.
28. januar 2026
Besvarelse fra Top Villas
Dear Alexamae,
Thank you for your feedback and I apologise for any confusion caused.
To clarify our process; once we receive the funds from our customers, we immediately reach out to the property manager to confirm availability and secure the booking. As soon as confirmation is received, we update our guests without delay.
We understand the importance of clarity around reservations and availability, and our team is always happy to walk you through the next steps or provide updates if you contact customer service. We appreciate you bringing this up and are here to help ensure everything goes smoothly.
Please let us know if you need any further assistance, we can be reached on our helpline; 1-407-495-2595.
Kind regards,
Rachel - Top Villas
Top Villas bad experience
To whom behalf
7669 Fairfax Dr, Kissimmee, FL, 34747
I rented this property as I rented before others, but think the experience was sad, painful and disappointing
The house :
1 Very deteriorated ( sad to see a house like this abandoned)
2) Walls and doors dirty and scratched
3) The house was dirty inside and outside
4) Dead bugs behind the curtains
5) Broken curtains
6) The main living room window totally faded
7) The little barbecue ….for 32 people in theory?
8) The barbecue was dirty inside and outside and in a very bad condition
9) The outdoor table was covered with rodent excrement !
10) The outdoors chairs disgusting . We had to clan it !!!
11) The place where the barbecue was located just on the wall showed the walls plenty of fumes and greasy TV over the barbecue!!!!
12) Chairs inside some are broken including a tall one. There are liabilities providing such a dangerous stuff to renters
13) Lack of enough stuff for the kitchen. Please just take a look to the Teflon pan
13) Ice maker broken
Finally a special chapter for the “garage” plenty of funny things. Most broken , dirty and outdated. There is one connected to the electrical system that is overheating the installation, so it activates an alarm at anytime including at night and you have to find the way to stop the noises. Purely amazing
I can add more to the list, but it is time at home in Miami to enjoy we are back home and we left a place that it does not match our life standards
Thanks
Ricardo Leon
Sunny Isles, Fl
26. december 2025
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Ricardo,
Thank you for your feedback. We are truly sorry that your stay did not fully meet your expectations, especially as a returning guest. We appreciate you taking the time to share your comments, as it helps us continue improving our property and guest experience.
The Property Management Team reviewed every reported issue. A housekeeping team conducted a professional clean and inspection of the property prior to your stay. In addition to this, the cleaners inspected the home on your check in day to address any specific areas requiring extra attention.
Regarding the grill, the unit at the property is exactly as shown in the listing and unfortunately, no alternative options are available.
The issues reported during your stay were a door code matter, cleanliness concerns and a request for a new BBQ. These concerns were all addressed during your stay by the Property Manager, however we offer our sincere apologies if you remain disappointed with the resolutions provided.
In recognition of these concerns, we have contacted you directly with a partial refund offer. We hope that this will go some way towards restoring your faith in Top Villas.
Thank you again for sharing your thoughts. We truly appreciate your understanding and hope to have the opportunity to host you under better circumstances in the future.
Kind regards,
Rachel - Top Villas
I wanted the best
I wanted the best, and clearly received the best so far. Lydia was outstanding I sorting my purchase out and sent all info quickly
27. januar 2026
Besvarelse fra Top Villas
Dear Trevor,
Thank you so much for your kind words!
We’re thrilled to hear that Lydia was able to provide you with an outstanding experience and quick support.
Your satisfaction means a lot to us, and we’re so glad you received the best service possible!
Kind regards,
Rachel - Guest Relations Manager
Kedesh is an exceptional person
Kedesh is an exceptional person. I've worked with him several times now and he never falls short of providing exceptional customer service.
26. januar 2026
Besvarelse fra Top Villas
Dear Sharon,
Thank you so much for your kind words!
We’re thrilled to hear that Kedesh consistently delivers exceptional service.
It’s always our goal to provide the best experience possible, and we’re so glad to know he has made such a positive impact for you!
Kind regards,
Rachel - Top Villas
Besvarelse fra Top Villas
Dear Amanda,
Thank you for your kind comments, we truly appreciate your feedback and look forward to welcoming you on holiday with us later this year!
Kind regards,
Rachel - Top Villas
Above and beyond
I have nothing but good things to say about our experience booking a villa in St Barths with Top Villas. Enya our Guest Experience Specialist promptly responded to all of my emails and helped coordinate everything from the rental car to dinner recommendations and reservations, as well as beach clubs. The villa itself was perfect and exactly what we wanted for a private, romantic stay on the island.
Pablo, the Top Villa rep on the island met us at the airport, brought our bags to the villa and responded to texts immediately regarding any questions we had. We unfortunately had to cut our stay short due to a family emergency back home and Pablo was invaluable helping to arrange getting off the island, canceling multiple reservations so we wouldn't get charged and even transporting us from the rental car company to the ferry so we could catch a flight from another island.
I'm so impressed with the entire team from Top Villas and look forward to booking another trip through them soon.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear John,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re absolutely thrilled to hear that your stay was everything you hoped for and that Enya and Pablo helped make your experience so special from start to finish.
It means a lot to us that you felt so well taken care of, not just with the planning and recommendations, but especially during such a difficult and unexpected situation. We were so pleased to hear that Pablo was there for you when it mattered most, and we’ll be sure to pass along your kind words to both him and Enya.
We’re very sorry you had to cut your trip short due to a family emergency, but we’re grateful that we could support you during that time. We truly appreciate your trust in Top Villas and can’t wait to welcome you back for another unforgettable stay when the time is right.
Kind regards,
Rachel - Top Villas
Never Again!
I do not recommend this company at all!!! The heat was broken (59 degrees in the house for 2 days) and no one would respond to our phone calls. The dishwasher flooded. There were blood stains and urine stains on the mattress pads. We tried contacting multiple times, but no one answers the “24/7 emergency” phone number. We finally had to contact VRBO, but they couldn’t contact the host either!
Never again!
UPDATE 1/23/26 - In response to the business's reply...
I am so disappointed by this reply, as the facts are not correct. The heat issue should have been addressed immediately, not within 48 house. It was 59 degrees in the house. We called the number that was provided all night long, with no response. The next day, we were in contact with the Top Villas team. We were assured that the problem was fixed, but it wasn't. Still 59 degrees when we got back to the house.
The dishwasher issue was reported on Sunday, the day before we left, but I never got a response from anyone.
The dirty linen issue was only discovered when we stripped the linens from the beds before checkout. (I don't usually check the mattress pads for blood and urine stains when we check in. I trust that everything is clean.)
I asked for a 2 night refund, which was refused by Top Villas. Instead, I was offered a 10% refund of $102.10, which isn't even close to a 2-night refund of a 4 night stay. I reached out to VRBO to see if they could get a 2-night refund. They contacted the property manager (it took several tries) and the refund was denied by Top Villas again. I did not sign the waiver because I did not accept the offer.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Tracy,
Thank you for your feedback. We are truly sorry to hear about your experience.
Having checked our records I can see that the Top Villas team was in contact with you extensively by phone and email during your stay. I apologise if you were unable to get in contact with the Property Manager directly, however we did provide their contact information in the welcome pack sent to you prior to your stay. Nevertheless, we will follow up with the Property Manager to ensure that the information we have for them is correct, in order to avoid any miscommunication in the future.
Regarding the issues you mentioned, the property’s heating system was addressed within 48 hours. The remaining issues were not reported until the last day of your stay which meant that the Property Manager did not have an opportunity to resolve them for you in house.
To be clear, you did previously confirm your acceptance our original offer in writing, however it seems that the waiver required to finalize this refund was not signed, which we believe has contributed to ongoing frustration. However, in recognition of any inconvenience caused, Top Villas did increase our goodwill offer to a 25% refund of your property rental fee, which we do believe is a fair resolution under the circumstances.
Please be assured that we have reached out to you directly today with a view to resolving this matter to your satisfaction.
Kind regards,
Rachel - Top Villas
A very good experience with Jessica
A very good experience with Jessica. She was professional and friendly.”
22. januar 2026
Besvarelse fra Top Villas
Dear Maryline,
Thank you for the lovely review!
We’re happy to hear you had such a positive experience with Jessica and we look forward to welcoming you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
i booked a flex 30 and was told you…
i booked a flex 30 and was told you could cancel for any reason. When I wanted to cancel I was told that I only get 80 percent of my money back and the other 20 percent can only be used to book through top villas at another time. I had to read through many many pages on the lease to find this rule. You really need to be upfront and honest. Why tell people you can cancel for any reason for 30 days when you don't get your money back. Will not ever use top villas again
8. januar 2026
Besvarelse fra Top Villas
Good afternoon,
Thank you for sharing your feedback and I am truly sorry for any disappointment caused so far.
We want to clarify that for this home, we clearly advertise “flexible cancellation” on the listing page. The specific terms of your booking, including the portion of your payment that is refundable versus held as credit, are detailed in our cancellation policy.
For your convenience, the listing page includes a direct link to the exact cancellation policy for this home, which clearly outlines the rules that applied to your reservation. We encourage all guests to review this policy before booking, as it contains the exact terms regarding refunds and credits.
Nevertheless, we appreciate your feedback and we will continue to ensure our listings provide clear and accessible information about cancellation terms, to help future guests make fully informed decisions.
Thank you again for your comments and do let us know if we can be of any further assistance.
Kind regards,
Rachel - Top Villas
Customer Service
It was a pleasure speaking with Kedesh about my family needs and wants. He was knowledgeable and was very quick and efficient with providing me with information and great suggestions.
18. januar 2026
Besvarelse fra Top Villas
Dear Sharifa,
Thank you for taking the time to share your experience!
I truly appreciate your kind words and am glad to hear that Kedesh was able to assist you efficiently and provide helpful information and suggestions.
Your feedback means a lot to us, and we’re always here if you need anything in the future.
Kind regards,
Rachel - Top Villas
Besvarelse fra Top Villas
Dear Janice,
Thank you so much for the kind review!
Jessica was so happy to help and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Professional service
Jean was very professional and answered all of my questions. I recommend Jean and Top Villas to anyone looking to book a vacation resort home.
17. januar 2026
Besvarelse fra Top Villas
Dear Maunda,
Thank you so much for your kind words!
Jean is thrilled to hear that you felt supported and that all your questions were answered.
We truly appreciate your recommendation and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Always helpful
Always helpful, serviceminded and represent a wide list of beautiful homes.
18. januar 2026
Besvarelse fra Top Villas
Dear Kjetil,
Thank you for sharing your experience!
We’re thrilled to hear that our team could make your search for the perfect home smooth and enjoyable.
It means a lot to us to know our service made a positive impression and we can’t wait to welcome you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Lydia del Renzio
Lydia del Renzio, a specialist at Top Villas, has made our booking process seamless and easy. She is quick to respond and always very friendly! We really look forward to our stay, and know that we can reach out to Lydia with any questions or needs.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Stacey,
Thank you so much for your kind words!
Lydia was delighted to hear that she could make your booking process smooth and enjoyable.
We’re thrilled you’re looking forward to your stay and the whole Top Villas team will be here to assist with anything you need to make it truly memorable.
Kind regards,
Rachel - Top Villas
Everyone is so nice and kind and really…
Everyone is so nice and kind and really helpful
17. januar 2026
Besvarelse fra Top Villas
Dear Helen,
Thank you for your lovely review!
We’re so happy to hear that our team made such a positive impression and we look forward to welcoming you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Topvillas employees very helpful!
Topvillas was very helpful. Lezza Medinilla and Susannah Schwenderling were wonderful in securing a home rental for my family Christmas vacation. I greatly appreciate their time taken on this.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Top Villas
Dear Jennifer,
Thank you so much for your kind words!
Lezza and Susannah are thrilled to hear that they could help make your family’s Christmas vacation special.
We truly appreciate you taking the time to share your experience and we’re so glad we could assist in securing the perfect home for your holiday.
Kind regards,
Rachel - Top Villas
Jessica was great to deal with
Jessica was great to deal with, prompt, responsive and knew exactly what we were looking for.
11. januar 2026
Besvarelse fra Top Villas
Dear Miro,
Thank you for your wonderful feedback!
Jessica is thrilled to hear that she could provide exactly what you were looking for and make the process smooth and easy.
We truly appreciate your kind words and are so glad you had a great experience!
Kind regards,
Rachel - Top Villas
Great
Responds back very fast and always check back to see if you need further help. Have been using them for several years now and even got the same person from last year to help me this year.
16. januar 2026
Besvarelse fra Top Villas
Dear Tony,
Thank you so much for your continued trust and loyalty!
We’re thrilled to hear that our team’s responsiveness and follow-up have made your experience smooth year after year.
It’s wonderful that you were able to work with the same person again, as consistency and personalized service are exactly what we strive for!
Kind regards,
Rachel - Top Villas
Easy to navigate web site
Easy to navigate web site , I used the phone service to make an enquiry ,
Everything I wanted to know was answered for me quickly and the booking process was simple .
15. januar 2026
Besvarelse fra Top Villas
Dear Jim,
Thank you for your kind review!
We’re delighted to hear that you found our website easy to navigate and that our agents were able to answer all your questions quickly. It’s great to know the booking process was simple for you as well.
We really appreciate your feedback and look forward to welcome you on vacation with us later this year!
Kind regards,
Rachel - Top Villas
Great Customer Service
Shannon was great to work with. She was very prompt and helpful with her responses. This is the 4th time I have used Top Villas for my vacation needs.
14. januar 2026
Besvarelse fra Top Villas
Dear Patti,
Thank you for your wonderful review!
We’re so pleased to hear that Shannon was great to work with and provided prompt, helpful responses. It truly means a lot to us that you’ve chosen Top Villas for your vacations four times now.
We really appreciate your continued trust and loyalty and we look forward to helping you plan many more memorable trips in the future!
Kind regards,
Rachel - Top Villas
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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