Customer support team were very helpful at rectifying an issue i had with a pair of gloves i ordered earlier this year. They also advised me to size up based on pictures with measurement of my hand an... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
⭐️⭐️⭐️⭐️⭐️ Long-term One Glove lovers here! 🧤❤️ We’ve been loyal One Glove customers for years and have never had an issue — until our latest order. But honestly, what impressed us most was... Se mere
Took a while for a reply on the WhatsApp messenger, but as soon as I I had a reply within 24hrs I had a replacement pair of gloves sent out. Great service and will honestly not be going anywhere else... Se mere
I accidentally ordered the wrong size gloves for my son, and as they had been personalised, they couldn’t be exchanged. I contacted One Glove and spoke with Shannon, who was incredibly helpful, quick... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
With every single glove on offer worn by professional goalkeepers from the Conference all the way up to the Premier League you are guaranteed a quality mitt that has stood the test of time for over a decade - when you choose "ONE" you make the right choice, you make the professional's choice. Not only did we pioneer such quality and accessibility, we delivered. And we continue to deliver more than a decade later. We are the original alternative, we are The One Glove.
Kontaktoplysninger
Storbritannien
- info@theoneglove.com
- theoneglove.com
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer support team were fantastic
Customer support team were fantastic! Thanks!
Shannon helped me with my order very…
Shannon helped me with my order very quickly and efficiently.
Thank you
Best company around for goalkeepers
Best company around for goalkeepers
I had an issue in my side but they…
I had an issue in my side but they jumped in and took care of everything and got it fixed fast. Also, every time I had a question, they always responded quickly. P.S. the gloves are awesome as well, my son loves them.
Great aftersales support
Unfortunately I ordered the incorrect size of gloves. I contacted the support team to exchange for a larger size. The support team member I was in contact with really could not of been more helpful.
Excellent quick service
Excellent quick service
Received my sons gloves they came with a slight fault contacted customer support lovely lady called kallie responded very quickly and sorted us with a replacement
Thank you very much
Had a query with my order
Had a query with my order, and the team (Shannon in particular) are always so accommodating and helpful. Brilliant gloves but even better customer service.
Wonderful company and products
Wonderful company, great speedy customer service and amazing products. My daughter is addicted to their gloves .
A very happy little boy with his gloves…
A very happy little boy with his gloves and kit. Very slight defect on the shorts string, they were replaced straight away. Good quality materials and fantastic customer service. Will definitely be a returning customer
My Refund Experience. Thank You Shannon
I recently had gloves from the one glove sent to me, but sadly had a staining colour on them. So why is it 5 star you ask? When I searched up how to refund them I was having some trouble, until I came to conclusion to just email the support team and hopefully sort out a normal refund. I send the email and it felt like seconds I got a reply from one of the members, Shannon. Shannon helped me so much, gave me great options and helped me get a refund. And not only did I get a refund but I got given store credit and was able to keep the other goalkeeper gloves for spare use! When I asked about other gloves she told me every detail and showed me images on the glove itself. I’ve never in my life gotten such quick, kind and helpful service for something as simple as a refund in my life and I thank Shannon and One Glove so much for the help. Great service and looking forward to my new gloves, Thank you!
amazing company .
amazing company .. my daughter has so many pairs of these and one pair sadly developed a fault .. they dealt with it straight away with a fantastic response .. as well as the gloves being amazing so are the staff.
Shannon the sales rep was brilliant and…
Shannon the sales rep was brilliant and very efficient, a credit to the company and answered my question quickly.
Great gloves
Great gloves, my 9year old and 13 year old using them past few years. Also great service. Recommend 100%
Absolutely outstanding customer…
Absolutely outstanding customer service! ⭐⭐⭐⭐⭐
Shannon was incredibly helpful, friendly, and professional throughout. The level of care and attention was exceptional, and nothing was ever too much trouble. It’s genuinely refreshing to receive such a fantastic standard of service.
Couldn’t recommend Shannon highly enough — outstanding from start to finish!
Fantastic customer service
Fantastic customer service. Shannon was extremely helpful in working out the size and style most appropriate for my daughter.
Great gloves - Great customer service!
Ordered a pair of gloves in usual size but to my own fault neglected that a negative cut with fingerspines would need to be a size / half a size bigger - never usually have to return anything but a simple process laid out with the one glove team, and Shannon followed through getting my return turned around in double quick time so I could get on to getting a different bigger pair! Great customer service, great gloves, won't use another brand again!
Excellent customer service
Gloves are fantastic - have bought previous times before. But also the customer service is second to none. I recently had to retuen a pair because they were too small - our printer had broken so we were having trouble with the return proceas. Shannon in customer services was amazing- gave me a instructions on an alternative way of doing so and didn't charge us any extra. She was so helpful and friendly. A rare thing these days for company's to make it easy for customers to return a product. Very impressed.
Without doubt the best gloves in the…
Without doubt the best gloves in the market.
Great people & great brand.
Suggest read negative and poor revies before buying
Suggest read negative and poor reviews before buying.
We have purchased several gloves from here and unfortunately recently had a very poor experience with suspect faulty pair. After only a few uses they tore substantially whilst removing one of the gloves.
Normally you can contact the company and be met with some sincerity or gesture of goodwill. As per many other reviews you receive nothing but a pre formatted script that reads around sizing, swelling of hands, super strong strength from a young child that could have caused this, not in a fault spot, assumptions on the childs usage of the glove and so on and son.
With this kind of standard response you can safely assume the company gets alot of these complaints so they have a standard wording response that denies all responsibility of assisting.
I can understand cheap gloves not lasting several uses but gloves at this price point? Not fit for purpose at all and NSW Fair Trading is now involved.
Since moved onto other brands with far better success in the feel, quality and performance of the gloves.

Besvarelse fra The One Glove
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