I am very happy with my first purchase. It arrived on time (very quick delivery from Dubai to US). The bag is in a beautiful condition and there were no hidden or unexpected issues. I would definitely... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Amazing quality of products. I purchase something from the Luxury Closet approximately every 6-8 weeks. This time it was for a Chloe Nile bag. In almost 3 years I have never been let down. Amazi... Se mere
Virksomheden har svaret
The luxury closet offers a wide selection of designers items and the delivery was very fast Will buy again
Virksomheden har svaret
Not only are the products in great condition and priced correctly 99% of the time, getting any issues resolved is quick and easy.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Kontaktoplysninger
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, USA
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4,2
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra The Luxury Closet
Dear Woravut,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Ruth,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Very happy with my purchase!
Product was in excellent condition.
Fast delivery.
Very happy with my purchase.
3. september 2026
Besvarelse fra The Luxury Closet
Dear Paula,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Bianca,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
So straight forward and easy
So straight forward and easy. My package was delivered quickly with full tracking and care. Very well wrapped! Love my purchase, exactly as photos showed
2. september 2026
Besvarelse fra The Luxury Closet
Dear Tara,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Amazing company
Amazing company! Will purchase from again. Bought a beautiful Dolce&Gabbana Coat. It arrived fast and perfect. Highly recommended
1. september 2026
Besvarelse fra The Luxury Closet
Dear Cynthia,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Non existent customer care
Non existent customer care. Lack of communication and courtesy. Nothing luxury about this company from the customers experience
26. august 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Customer,
I can see that our support team has been trying to reach out to you and assist in resolving the matter.
However, we were unable to connect with you. We kindly request you to reach out to us via email so we can assist you further.
Best Wishes,
TLC
Very disappointed with my experience…
Very disappointed with my experience with The Luxury Closet I thought this was simply a marketplace connecting sellers and buyers but instead you control the pricing and take a significant margin while the seller receives much less than the listed price I was shocked by the process and wish I had known the pricing and commission structure before sending my items Even requesting the return of my items comes with a fee Honestly a failed seller experience and I do not recommend listing your items with The Luxury Closet
22. august 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Alaa,
Thank you for your feedback.
Our standard selling commission is 35%, as outlined in our Terms & Conditions. The final selling price displayed to buyers includes Shipping, Insurance, Customs/VAT, as applicable. These are separate from the seller's payout and are not deducted as additional commission. Your payout is calculated independently based on the agreed commission structure. We are committed to maintaining transparency throughout the selling process and appreciate the opportunity to clarify this.
I can see that our support team has been trying to reach out to you and assist in resolving the matter.
However, we were unable to connect with you. We kindly request you to reach out to us via email so we can assist you further.
Best Wishes,
TLC
No payment…
Extremely disappointed with The Luxury Closet. I was told my funds were “released,” yet nothing has reached my bank. They are refusing to provide a SWIFT code or transfer reference so my bank can track the payment. I have several other sold items with payment dates approaching and am now worried I’ll have to chase every payout. I am going to file a complaint with UAE Consumer Protection in an attempt to resolve this and receive the money I am owed.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Samantha,
We understand why this experience has been disappointing, particularly when it concerns your payments. The current delay is related to bank compliance requirements involved in processing the payment, which are handled between the banking parties and are outside the direct processing control of our team.
Nevertheless, our team is actively following up on the matter internally and working to have it resolved. We will share an update with you at the earliest opportunity. We appreciate your patience and hope to provide a smoother experience going forward.
Best Wishes,
TLC
Left me waiting and no responses. Avoid
Complete mess around, enquired for a bag but then left me waiting. Soon has I asked to see some close ups of the bag I was then ghosted.. when I pulled this up I was told it was on hold for me and the photos were coming, 1 week later no reply and no photos.
Not a professional service at all and unfortunately when buying ‘luxury items’ their name the luxury closet is far from the luxury service.
I would avoid and use more reputable brands/ sellers and sites.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Customer,
I can see that our support team has been trying to reach out to you and assist in resolving the matter.
However, we were unable to connect with you. We kindly request you to reach out to us via email so we can assist you further.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Silvia,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The delivery service was faster than…
The delivery service was faster than excepted. The heels looked exactly as pictured in the website. I was very happy with my purchase.
5. august 2026
Besvarelse fra The Luxury Closet
Dear Chantal,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
My experience is good but need to work…
My experience is good but need to work on custom duty in our country.
Make them know is not brand new things.
Nigeria custom charge anything above 300 dollars.
Kindly help
12. august 2026
Besvarelse fra The Luxury Closet
Dear Adams,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Please note that customs duties and import fees are unfortunately out of our control, as they are determined and applied directly by the destination country. However, we truly appreciate your feedback regarding this.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Mrs. Keo,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Customer service impeccable..
Customer service impeccable... The product it's self is absolutely Devine and spotless. Fantastic price considering other options online and in-store. Highly recommend this retailer and will be back for further purchase.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Suzana,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great customer service
10. august 2026
Besvarelse fra The Luxury Closet
Dear Kattia,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear David,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
This bag is very pretty
This bag is very pretty, but it is extremely dirty. There is some kind of glue on the strap; it was very embarrassing when the strap came apart while I was walking with clients. I know it is a used item, but you really should be more careful about these kinds of details. As for the shipping process and communication, for me, it was excellent.
6. august 2026
Besvarelse fra The Luxury Closet
Dear Betty,
I see that our support team has reached out to you and worked to resolve the matter.
We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.
Your feedback means a great deal to us.
Best Wishes,
TLC
Shopping in style with Luxury Closet
My shopping experience with Luxury Closet has been a match made in heaven. I have found the selection of items available to exceed my grandest expectations. The website is very easy to navigate and to add l, they have a feature that remembers your sizing and preferences to let you know whats new and avaible without having to do it manually. I have made numerous purchases and I am a very satisfied customer, from shopping to delivery, everything is professional and enjoyable.
4. august 2026
Besvarelse fra The Luxury Closet
Dear Tracy,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
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