I am very happy with my first purchase. It arrived on time (very quick delivery from Dubai to US). The bag is in a beautiful condition and there were no hidden or unexpected issues. I would definitely... Se mere
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Se, hvad kunderne siger
Amazing quality of products. I purchase something from the Luxury Closet approximately every 6-8 weeks. This time it was for a Chloe Nile bag. In almost 3 years I have never been let down. Amazi... Se mere
Virksomheden har svaret
The luxury closet offers a wide selection of designers items and the delivery was very fast Will buy again
Virksomheden har svaret
Not only are the products in great condition and priced correctly 99% of the time, getting any issues resolved is quick and easy.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Kontaktoplysninger
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, USA
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4,2
God
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great prices and very fast shipping.
5. august 2026
Besvarelse fra The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I haven’t received my order and it’s…
I haven’t received my order and it’s states it was signed for when I didn’t sign anything that isn’t my signature that is my initials
3. august 2026
Besvarelse fra The Luxury Closet
Dear Joyti,
I see that our support team has reached out to you and worked to resolve the matter.
We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.
Your feedback means a great deal to us.
Best Wishes,
TLC
Expérience très particulière
Expérience très particulière, un achat de 900€ sur leur site aucun bon de commande reçu quatre jours. Après il a fallu que j’appelle le service client ( il faut leurs écrire en anglais ) qui en dû traiter ma commande manuellement ( l'histoire a duré 4 jour de stresse )
Pour la réception je me suis retrouvé avec 237 € de frais de douane et si vous les réglez pas, vous recevrez jamais votre commande. Ce n’être pas clairement stipulé, honnêtement à éviter tout le long de l’expérience, il y a de quoi stresser
27. juli 2026
Uopfordret anmeldelse
Be careful FRAUD – agreed price changed after delivery
I had a very disappointing experience with The Luxury Closet. After a long WhatsApp conversation with detailed photos, we agreed on a selling price of USD 18,000 for my Hermès bag. They asked me to bring the bag to Dubai personally. I travelled to Dubai and delivered the bag to their office.
During the handover, their team inspected the bag physically and accepted it for authentication. I was informed that payment would be made after the authentication process. I also received a form confirming the item details and the agreed process.
After I returned to my city, they contacted me and suddenly claimed that the condition was not as expected and reduced their offer from USD 18,000 to USD 12,000.
The condition of the bag was already visible when they accepted it. It is very disappointing that after asking a customer to travel to Dubai and leave the item with them, the agreed price was changed once the customer was no longer physically present.
I recommend everyone to be extremely careful about this company. My experience was very frustrating and felt unfair.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Selim
Thank you for sharing your feedback.
We're sorry that your item did not qualify for an immediate Cash Buy after the physical quality inspection. That said, we're pleased to offer you the option to sell it on consignment, which may help you achieve a higher return.
Our team has already been in touch to discuss the available options. If you'd like to continue with the consignment process or discuss the next steps, please feel free to reach out to us. We'll be happy to assist.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Yirlen,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Raul,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I don't usually leave negative reviews
I don't usually leave negative reviews, but this experience wasn't great. The main problem was how long it took to get any help from customer support. I had to wait much longer than expected for replies, and it felt like I was always the one chasing for updates.
Everything just took longer than it should have, which made the whole process frustrating. Hopefully they can improve their support because that's what really affected my experience
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Customer,
We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations.
We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system.
If you could kindly contact us at info@theluxurycloset.com with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you.
Best wishes,
TLC
I ordered a bracelet that came in a…
I ordered a bracelet that came in a terrible state, the box was ruined. i had to send it back don't recommend
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
This is a fake review and it has been reported to Trustpilot. We have the same review on our google page along with stock images copied from Pinterest post from a jewelery repair service.
https://www.pinterest.com/pin/917960336553496506/
Request you to please remove this review
May repurchase but won't consign again....
Buying from The Luxury Closet has always been smooth for me—fast shipping and an easy return process.
Selling, however, is a completely different story. I would never recommend consigning your luxury items with them. Their terms and conditions are overwhelmingly in their favour, their authentication process is questionable, and sellers are left with peanuts after all the commissions and deductions while they keep the lion's share of the selling price.
If you're thinking of selling with them, read every clause of the seller agreement very carefully. Better yet, avoid consigning with them altogether. I've also seen numerous reviews from buyers claiming they received inauthentic items and were denied refunds, which only reinforces my concerns. Great for buying, terrible for selling.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Customer,
We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations.
We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system.
If you could kindly contact us at info@theluxurycloset.com with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you.
Best wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Alize,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Poor Customer Service and Questionable Quality Control
I bought a pair of Marc Jacobs shoes from The Luxury Closet that were advertised as "pristine" and "never used." But when I tried them on at home—just a few steps indoors—the leather creased instantly, embellishments fell off, and the insole separated completely. For something supposedly quality-checked and authenticated, this was shocking.
I spent over a week trying to reach them through calls, emails, and WhatsApp with no response. When I finally got through, I initiated a return through the app. They received the shoes back, but then they sent them back to me. They called to arrange another pickup, and even asked if I'd be okay with them repairing and reselling the shoes—which makes no sense. If they knew the issue, their quality team should've caught it before shipping to me. Three days later, they called again to pick up shoes that had already been returned.
Their internal communication and customer service are a complete mess—I will never purchase from them again.
7. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Sara,
I see that our support team has reached out to you and worked to resolve the matter.
We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.
Your feedback means a great deal to us.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Rakesh,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Problem solved by Anas
They finally resolve the issues by honoring the cash offers and refunding my fees. Thanks for Anas Askar’s continuous help and saw this through!
I sent several items to The Luxury Closet under confirmed cash‑buy offers. After they received my package, they changed three items to consignment without my approval and have spent nearly two months giving me delays, excuses, and contradictory explanations.
They now claim they “cannot” reinstate the cash offers because of customs declarations — even though those declarations were based on the cash‑buy prices they originally provided. Worst of all, they are asking me to pay customs and withdrawal fees just to get my own items back.
Important Warning for Future Sellers
The Luxury Closet advertises U.S. operations, but every item is actually shipped to Dubai for processing.
If they change your offer or make a mistake, you may be forced to pay international customs fees and return charges out of your own pocket.
This has been an extremely frustrating and costly experience. Sellers should be aware of these risks before sending anything to The Luxury Closet.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Luxury Closet
Dear Yufei,
Thank you for taking the time to update your review.
We are pleased to hear that we were able to resolve the matter and that Anas was able to support you throughout the process. We will be sure to share your kind words with him—they will mean a great deal.
We also appreciate you sharing your experience. Feedback such as yours helps us continue reviewing and improving the experience we provide to our clients.
Thank you once again for your patience and for giving us the opportunity to make things right. We look forward to assisting you again in the future.
Best wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Candice,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The shoes I ordered were in terrible…
Update: The Luxury Closet reached out to me after my previous review. I will say their customer service was excellent. They offered a partial refund for the shoes.
Original review: The shoes I ordered were in terrible shape. The sole of one of the shoes has pulled away from the shoe and was not disclosed on website. I had to send it to a cobbler to be repaired. Also, while shipping was super fast I received a bill from DHL for duties a week after delivery.
8. juli 2026
Besvarelse fra The Luxury Closet
Dear Customer,
I can see that our support team has been trying to reach out to assist you in resolving this matter, but we haven't been able to connect with you yet.
Kindly check your inbox or reply directly to us at info@theluxurycloset.com so we can assist you further and resolve this for you as soon as possible.
Best wishes
TLC
The top i purchased was everything I…
The top i purchased was everything I had been looking for and at a beautiful price. The top is stunning and I plan in the near future to buy from here again. The shipping was fast and the price point was great.
9. juli 2026
Besvarelse fra The Luxury Closet
Dear Julie,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Besvarelse fra The Luxury Closet
Dear Mazen,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Was a seamless buying process
Was a seamless buying process, I put some bids in. Both weren’t accepted, but I was then happy to pay the asking price. Shipping was super fast from UAE to Aus, bag was in perfect condition with receipt from sellers original purchase. Highly recommend
6. juli 2026
Besvarelse fra The Luxury Closet
Dear Holly,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
The promptitude and professional…
The promptitude and professional approach of staff to assist me with my queries. Thank you!
5. juli 2026
Besvarelse fra The Luxury Closet
Dear Mihaela,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
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