The Luxury Closet Anmeldelser 

Fast shipping, good prices and everything was legit!

The product and the service where Excellent

So helpful and friendly especially Mr Azeez kept me in the loop the entire time and took good care of my chosen item. Thank you.

I would love to have an installment payment plan for custom Oman 🇴🇲

The product was exactly as described in terms of authenticity and quality. Customer service was excellent—smooth, professional, and quick to respond to my inquiries. Delivery was prompt, and the packaging was secure and well-presented. Overall, a great experience. Highly recommended!

You simply cannot satisfy their greed!

Their own Personal Shoppers will make it impossible for you to purchase what you want to purchase.

I have been a buyer, as well as a previous seller, with TLC for more than eight years. My purchases have declined by more than 80% over the past year because the quality of their service has deteriorated dramatically, after having improved for a short period a few years ago. Unfortunately, there have now been multiple incidents, each of which I intend to review separately.

Over the years, I have purchased numerous luxury items through TLC, including Chanel, exotic ostrich Louis Vuitton and Bottega Veneta bags, among many others. Yet none of this seems to matter. You apparently will not be valued as a customer unless you are purchasing a crocodile Hermès — perhaps not even then.

A recent example perfectly illustrates the problem.

For the past three weeks, I have been trying to purchase an alligator belt listed on their website (ID 1420998). I made multiple attempts to contact the customer service, personal shopper, including several phone calls, and was repeatedly assured that I would be able to purchase the item.

Today, I was informed that the belt had been sold to another customer, apparently at a discount that I would never even have requested. According to what I was told, the personal shopper had kept the item reserved for approximately three weeks without providing the company with proper feedback from the original prospective buyer, despite TLC’s own policy that items are not reserved for such extended periods.

What is particularly disappointing is that I was explicitly promised yesterday that I would be able to purchase the belt. Yet today, that promise was simply disregarded.

If an employee chooses to make personal arrangements or favours that contradict company policy, that is a matter for the company to address internally. But when this directly disadvantages a long-standing customer who has repeatedly tried to purchase an item through the proper channels, it becomes a serious issue of transparency, consistency and customer service.

This is not about a single belt. It is about a repeated pattern of broken promises, inconsistent treatment and a complete lack of appreciation for long-standing customers.

After more than eight years of buying and selling with TLC, and having spent many thousands of dollars on luxury items, I can unfortunately say that I no longer feel valued or respected as a customer at The Luxury Closet.

TLC should remember that customer loyalty is earned through consistent service, transparency and keeping one’s word.

Directly to TLC:
Your personal shoppers should be screened for personal favouritism.

THIS IS THE WORST AND MOST UNRELIABLE WEBSITE. THEY STEEL YOUR ITEMS, SELL THEM AT PRICES YOU NEVER AGREED IT AND NEVER PAY Y0U , AND WHEN YOU EMAIL THEM N ONE RESPOND

I WILL MAKE SURE THIS GOES VIRAL ON ALL SOCIAL MEDIA PLATFORM

I believe this item is clearly not genuine – avoid this company

I purchased a Gucci diaper bag from The Luxury Closet. I did not even start using the bag until approximately mid-July 2026, yet after only around two months of actual use, the outer material began peeling away substantially in two separate areas.
The damage is extremely severe. The coating/material has literally peeled away, leaving large, obvious patches of a completely different, lighter-coloured material underneath. I have provided The Luxury Closet with clear photographs showing the damage.

Based on the condition and deterioration of the bag, I believe the item is clearly fake/not genuine, and I have repeatedly asked The Luxury Closet to provide an authentication certificate confirming that the bag is genuine.

Despite requesting this multiple times, they have still failed to provide me with an authentication certificate or satisfactory documentation confirming authenticity.

The customer service has been absolutely unacceptable.
I was initially told I would receive a response within 24 hours. That deadline passed, so I had to chase them. I was then told the matter had been escalated and that I would receive a concrete update by the following day. Again, no resolution.
I contacted them again today, only to be told yet another 24–48 hours.

They have described this as an "unusual case of quality", but I don't understand why this requires such a lengthy investigation when I have already provided photographic evidence clearly showing the extent of the damage and explained that the bag had only been used for approximately two months.
Rather than resolving the issue, they have refused my return and offered me just USD 80 goodwill compensation.
I have not accepted this.

For a company selling luxury goods for hundreds or thousands of pounds, I expected far better. The customer service has been virtually non-existent, communication has been repeatedly delayed, promised deadlines have not been met, and my repeated requests for authentication documentation have been ignored.

I am now formally escalating the matter and will be taking the issue to my credit-card provider and considering further consumer-protection action.

I would strongly advise potential customers to stay away from this company and exercise extreme caution before purchasing expensive luxury items from them.

I myself should have read the reviews before purchasing!

Easy ship, tracking and emails for tariff payments. On purchased item. Cost reasonable on my item. Packing was good. Quality was just as described.

I have had a great experience so far! Nazia from the VIP service is a gem. She made the whole process so smooth and she’s always available for guidance. Hats off honestly.

They have a lot of selections. They were very great with delivery. They responded quickly to any inquiries. They have great customer service. Im thinking of buying a purse next . Im happy with my experience.

Excellent service and products, I recommend you to all my friends. Thanks 😊

Excellent website with opportunities to buy.
Lovely preowned boots of high quality and brand but astonishing customs fees to pay with no warning.
In the end to receive a pair of shoes paid around 170 euros I had to pay 70 euros of fees in addition 😭

I purchased a Celine bag that was advertised as being in pristine condition, but unfortunately the bag I received did not match that description. After a fair amount of back and forth, The Luxury Closet did eventually resolve the matter to my satisfaction. I would particularly like to acknowledge Jatin, who was very helpful toward the end and played an important role in reaching a fair outcome. I’m grateful that the company ultimately did the right thing, although I do wish the process had been more straightforward from the outset.

The boots i ordered were exactly as described and looked better than in the photos.
They were delivered less then a week of ordering them.
When i msgd with a question i recieved a speedy reply
Very happy
Thank you!

Fast delivery and genuine authenticity

Shipping time. Quality and condition.

Perfect dress great condition and price I’m obsessed with the luxury closet!

Really easy from start to finish. No hidden fees when shipping to Australia and bag arrived in even better condition than expected.