I've been smoking hookah for a few years and choose to come here sure because y'all have more variety of options and actually carry vanilla flavored hookah(which is my favorite)
Virksomheden har svaret
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Se, hvad kunderne siger
Timely order taken, shipped and delivered on time. Order was complete and quality packaged. Was able to track the package the entire time. Good website, easy to find product, some good reviews, gre... Se mere
Great selection, one of the few online retailers that sells certain shisha tobacco and products at good prices. The shipping is fast and quick, even considering the winter season in the upper Midwest.... Se mere
Virksomheden har svaret
Excellent shop for all your shisha needs. Fast shipping from FL to the west coast always. Multiple offers, great incentives, gifts, and discounts. My number one spot hands down. Always a pleasure doin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
Kontaktoplysninger
4,5
Fremragende
384 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra The Hookah Lab
Thank you so much! We’re really glad to hear you’re satisfied with your order. We truly appreciate your support and look forward to serving you again soon
Besvarelse fra The Hookah Lab
Thank you so much!
Used to be cool but
Used to be cool but, not so much anymore. My biggest issue is you don't buy anything after a month, they'll spam a 10% code every couple of weeks but applying it says it was already used. I emailed them, they would look into it, never got back to me so I just went to a competitor.
Another issue is they require $200 for free shipping.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra The Hookah Lab
We’re sorry to hear about your experience and truly apologize for the inconvenience with the discount code and shipping requirements.
Please feel free to reach out to us directly at our customer service channel so we can look into your specific issue and assist you further. We’d love the opportunity to make things right.
Thank you for your feedback.
Besvarelse fra The Hookah Lab
Thank you so much for your support with our product!
After a misunderstanding
After a misunderstanding, I received my third order,very happy! Thank you!
7. december 2025
Uopfordret anmeldelse
Besvarelse fra The Hookah Lab
That’s wonderful to hear! We’re glad everything got sorted out and that your third order arrived safely. 😊
Thank you for your patience and support!
Help center
Help center team responded quickly and was very helpful in resolving my issue and stayed with me every step of the way
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra The Hookah Lab
Thank you so much for your kind feedback! We’re really glad to hear that our Help Center team was able to assist you quickly and support you throughout the entire process. We always aim to provide a smooth and helpful experience, and it means a lot to know we were able to resolve your issue.
If you ever need anything else, we’re here for you!
Great company and the only online store…
Great company and the only online store I buy my hookah needs from
4. november 2025
Besvarelse fra The Hookah Lab
Thank you so much for the amazing feedback! We’re truly grateful to be your go-to store for all your hookah needs. Your support means the world to us, and we’ll keep working hard to give you the best products and service every time.
If you ever need anything or have suggestions, we’re always here to help
Besvarelse fra The Hookah Lab
Thank you! We’re glad you’re happy with the price and fast delivery!
Besvarelse fra The Hookah Lab
Thank you so much! We're glad to hear you enjoyed the quick delivery and great service. If you ever need anything, we’re here to help!
Never got my order
Never got my order I already reached out to the support team 3 times and they still haven’t responded to me
19. november 2025
Uopfordret anmeldelse
Besvarelse fra The Hookah Lab
I’m so sorry to hear you still haven’t received your order. That’s definitely not the experience we want for you.
For us to assist you right away, please reach out to our customer service team so we can look into your order details and get this resolved for you as quickly as possible. We’re here to help!
Love the blueberry mint
Love the blueberry mint. Wow. The shipping was also fast (few days).
22. november 2025
Uopfordret anmeldelse
Besvarelse fra The Hookah Lab
Thank you so much for your feedback!
We’re thrilled to hear you love the Blueberry Mint — it’s one of our favorites too. 😊
And we’re glad the shipping was fast and everything arrived smoothly.
If you ever need anything or want to try another flavor, we’re always here to help!
it was great while it lasted !
17. november 2025
Uopfordret anmeldelse
Besvarelse fra The Hookah Lab
It really was great while it lasted! If there’s anything you need or if you ever decide to come back, I’m always here to help.
Besvarelse fra The Hookah Lab
Thank you so much for your continued support and kind feedback! We’re really happy to hear that your orders always arrive smoothly and that you can shop with confidence.
We truly appreciate your suggestion about faster restocking — we’ll do our best to improve on that so we can earn that five-star rating from you next time!
Besvarelse fra The Hookah Lab
Thank you so much! We're glad everything went smoothly and that you’re happy with the product!
product arrived on time & as…
product arrived on time & as represented. I would order from them again.
2. oktober 2025
Besvarelse fra The Hookah Lab
Thank you! We really appreciate your trust and support!
Besvarelse fra The Hookah Lab
Thank you so much for your feedback! We’re glad to hear you had a great experience and received your order quickly.
Besvarelse fra The Hookah Lab
Thank you so much! Glad you liked it!
Good communication but bad delivery
This purchase started out great! We ordered a hookah and as we were checking out, the checkout process offered a second hookah at a sale price. We were going to buy 2 anyway as we were having a Turkish themed party at our house in roughly 35 days from the time we ordered. The next morning the company reached out confirming we wanted the second hookah. That was so nice they did that. I was impressed. Within about a week and a half the sale hookah came. We realized once we opened the box we needed additional parts. So we then ordered those. I also at this time reached out and said we got the sale hookah but hadn’t received the original $500 hookah we bought. They immediately responded said not to worry it was coming. Then in a few days those additional parts we ordered came and our original hookah still hadn’t come. At about a week out from the party I reached out to them and asked if they could look into it bc what I was seeing from tracking is that my package was in Alaska. They confirmed that’s what their records said too. My party came and went and my original hookah and all the tobacco arrived on the Monday after the party. I asked about returning all the tobacco as we wouldn’t use it. They said I’d have to pay a 15% restocking fee and I’m not sure about shipping as well. This is where I feel this company failed. It wasn’t their fault that my package got stuck/lost in Alaska and it’s not my fault either. It’s also reasonable for me to expect my package to come in time as part of my original order had come as well as my additional order. To me the proper move would have been to take the return and not charge a restocking fee. I followed up with an email and I got a condescending response. I said I wasn’t returning if I had to pay the restocking fee as it wasn’t my fault as I ordered in plenty of time and I’d leave a review instead. They then sent the same exact condescending email every morning 4 times by 2 different people. I won’t be buying from them again!
6. september 2025
Besvarelse fra The Hookah Lab
We sincerely apologize for the inconvenience and frustration caused by this situation. We understand how disappointing it was that your order didn’t arrive in time for your event. Our team has already reached out and discussed this matter with you directly, and we truly appreciate your feedback — it helps us improve our service and communication moving forward.
Besvarelse fra The Hookah Lab
I completely understand your frustration, and we’re very sorry about this experience. As mentioned in our previous emails, we’ve already filed a USPS claim for the lost package, and you’re aware of the outcome.
We truly regret that this happened and appreciate your understanding.
I didn’t receive my shipment yet i had…
I didn’t receive my shipment yet i had no calls from the carrier and when i track it it says it’s going back to the us for wrong address I contacted you to send email that the customer wants to receive the shipment before its send back the answer we can’t we have to receive it and then send it again with the same shipment fee and till now since 8th of October the shipment is stuck on dammam port I have no idea how long I have to wait to receive it
29. september 2025
Besvarelse fra The Hookah Lab
Thank you for your message. Unfortunately, once the shipment is returned due to an address issue, we must receive it back before resending, which will require the original shipping fee.
We’re monitoring it closely and will notify you immediately once it arrives so we can resend it as quickly as possible. Please confirm your address to ensure smooth delivery.
Thank you for your patience.
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