Liliana ,the agent that helped me was beyond polite and appropriate with all the wordings. She really made me feel comfortable with any concerns of mine .she helped me figure out my issues with no hes... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After some initial confusion, your customer service person was trying to take care of my issues. with the help of the supervisor was troubleshooting and I am very satisfied as far as the acct. there o... Se mere
Virksomheden har svaret
I was trying to pay my bill yesterday evening and night. The automated and website would not allow me to make my on time payment. I was so disturbed. I call back today and got a very nice customer ser... Se mere
Virksomheden har svaret
Alana customer service relations manager was the only one person who reverse late fees due to your rep who gave misinformation and lost my payment.no one else has called me back when they said they we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Build Card
Oplysningerne kommer fra forskellige eksterne kilder
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Kontaktoplysninger
4,8
Fremragende
634 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tbe card is a good card and they work…
Tbe card is a good card and they work well with your credit and does give credit limit increases
29. september 2021
Besvarelse fra The Build Card
Thank you so much, Yolanda! We are happy to hear that you are getting value out of your Build Mastercard.
The service is easy to use
The service is easy to use. Credit line increases are available every 6 months as long as you pay on time easy
29. september 2021
Besvarelse fra The Build Card
Thanks, Charles! We appreciate your support and kind words.
Payment Issues and Customer Service
The Build Card website had issues and processed 2 payments of me completely paying off my account. I called to rectify this situation. It is very difficult to get an actual person on the phone. In my first call with a representative they told me I had to wait until the both payments processed and that they couldn't cancel one. I called back when the payments posted and was told that a refund was processed, it would take 3-5 business days and I would get a confirmation email. I never received an email. I called back after a few days, it turns out they did not process my refund. I'm very displeased that a double payment was pulled for the entire account balance, the refund was never processed and that this is an ongoing issue. The last customer service representative was helpful and gave me accurate information. However, my issues are still not resolved. But overall, I'm very unhappy. Once this is resolved, I will look into closing my account due to all the hassle.
Hopefully someone from Build will reach back out to me to resolve the issues. I’m also incredibly aggravated that the payment has posted for double my credit limit. However the funds are not reflected in my available balance.
19. august 2021
Uopfordret anmeldelse
Besvarelse fra The Build Card
Thank you for bringing this to our attention, Nikki! We sincerely regret any frustrations you had experienced. This is not the experience we want for our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We value the feedback you provided and appreciate the opportunity to reach out to you personally to discuss a solution to your concerns.
The agent was friendly and my issue was…
The agent was friendly and my issue was resolved right away
14. august 2021
Besvarelse fra The Build Card
Wonderful! This is just what we want to hear. Thanks, Justin!
The agent was very helpful and resourceful
The agent was very helpful and resourceful in solving my issue.
11. august 2021
Besvarelse fra The Build Card
Wonderful! This is just what we want to hear. Thank you very much, Mya!
The customer associate representative…
The customer associate representative was professional, clear in explanation, and courteous. I greatly appreciate her service.
6. august 2021
Besvarelse fra The Build Card
Thank you, Roosevelt! We will give a shout out to the employee who assisted you.
Besvarelse fra The Build Card
Thank you, Cheryl! We are always here if you need us.
The custome service representative that…
The custome service representative that helped me, went above and beyond to make sure I got all my issues resolved.
29. juli 2021
Besvarelse fra The Build Card
Wonderful! This is just what we want to hear. Thank you!
Very good customer service from Karen
22. juli 2021
Besvarelse fra The Build Card
Thank you, Troy! We will make sure to share your kind words with Karen.
Alana customer service relations…
Alana customer service relations manager was the only one person who reverse late fees due to your rep who gave misinformation and lost my payment.no one else has called me back when they said they were. She provided excellent service with great patience.
21. juli 2021
Besvarelse fra The Build Card
Thank you for sharing your experience with us, Edwina! We sincerely regret any frustrations you had experienced. Customer feedback is what helps us grow, so thank you for taking the time to share yours.
Besvarelse fra The Build Card
Thanks, Sherrie! We are always here if you need us.
Review
The customer service I received on my last call with the representative was extremely nice and helpful. She had very nice communication and was very polite
16. juli 2021
Besvarelse fra The Build Card
Thank you, Edward! We will make sure to share your kind words with the employee who assisted you.
Dispute
Spoke with John who was very professional and knowledgeable. Advise me to take a photo and send to Build to dispute a charge, in the mean time a credit will be posted to my account (69.99). Thanks Levell
16. juli 2021
Besvarelse fra The Build Card
Thank you, Levell! We are so glad that you had a great experience with John.
excellent and very friendly and helpful
15. juli 2021
Besvarelse fra The Build Card
Thanks, Sharrin! We are always here if you need us.
Rose was very pleasant and…
Rose was very pleasant and understanding of my situation. Even though she was in collections she wasn't rude. She assisted me with getting my account caught up. I really really appreciate it.
14. juli 2021
Besvarelse fra The Build Card
Thank you, Lakisha! We will make sure to share your kind words with Rose.
Customer service right on point
Customer service right on point. You shouldn't charge monthly fee on card paid in full.
30. juni 2021
Besvarelse fra The Build Card
Thank you for sharing, Connie! Customer feedback is what helps us grow, so thank you for taking the time to share yours.
Besvarelse fra The Build Card
Great! This is just what we want to hear. Thanks!
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