Liliana ,the agent that helped me was beyond polite and appropriate with all the wordings. She really made me feel comfortable with any concerns of mine .she helped me figure out my issues with no hes... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After some initial confusion, your customer service person was trying to take care of my issues. with the help of the supervisor was troubleshooting and I am very satisfied as far as the acct. there o... Se mere
Virksomheden har svaret
I was trying to pay my bill yesterday evening and night. The automated and website would not allow me to make my on time payment. I was so disturbed. I call back today and got a very nice customer ser... Se mere
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Alana customer service relations manager was the only one person who reverse late fees due to your rep who gave misinformation and lost my payment.no one else has called me back when they said they we... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Build Card
Oplysningerne kommer fra forskellige eksterne kilder
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Build Card Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Kontaktoplysninger
4,8
Fremragende
634 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Liliana The amazing agent.
Liliana ,the agent that helped me was beyond polite and appropriate with all the wordings. She really made me feel comfortable with any concerns of mine .she helped me figure out my issues with no hesitation.i wish every other agent I come across treats me as good as Liliana did.i can tell she’s such an amazing employee and person over all. God bless her.
14. november 2024
Besvarelse fra The Build Card
We're so glad to hear you had such a positive experience with Liliana. It's wonderful to know that she was able to make you feel comfortable and address your concerns with such care and professionalism. We appreciate your kind words and will share your feedback with her.
Efficient and friendly customer…
Efficient and friendly customer service. Addressing all matters fully and providing the opportunity to ask additional questions and/or concerns. Interaction was outstanding and seamless.
11. november 2024
Besvarelse fra The Build Card
We are thrilled to hear about your positive experience. We strive to provide exceptional customer service and appreciate you taking the time to share your feedback.
Friendly and helpful !
12. november 2024
Besvarelse fra The Build Card
Thank you for the kind words, we appreciate it!
The agent was very helpful and…
The agent was very helpful and empathetic. She is the best!
11. november 2024
Besvarelse fra The Build Card
We're so glad to hear that you had a positive experience. We appreciate your kind words about the agent's helpfulness and empathy.
Disaster Relief Program for Hurricane Milton
I am deeply frustrated with The Build Card Credit Card Company during this hurricane crisis. When I sought assistance, their customer service was unresponsive and unhelpful. Given the urgent need for support, it was disheartening to learn that while they could assist, the disaster relief program was never applied to my account. I have spoken to 11 different representatives, some of whom hung up, transferred me to others, connected me to lost or stolen services, and kept me on hold for hours. No one should have to endure such treatment. It feels as though they have completely abandoned their customers in a time of genuine need. I expected more from a company that claims to prioritize customer care. The representatives clearly need retraining, and it's concerning that this issue isn't isolated. Currently, I have been on hold for 46 minutes waiting for a supervisor. We must improve as a credit card company! The Build Credit Card Customer Service team does not deserve one STAR!
17. oktober 2024
Uopfordret anmeldelse
Besvarelse fra The Build Card
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our supervisors reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!
Besvarelse fra The Build Card
We appreciate your kind words and are glad you found our service helpful.
I had an issue and customer service…
I had an issue and customer service cleared up everything and helped save me a transaction that was iffy
17. oktober 2024
Besvarelse fra The Build Card
We're so glad to hear that our customer service team was able to help you resolve your issue and save your transaction. We strive to provide excellent customer service and appreciate your kind words.
Last customer service girl title should be “ she needs to be promoted to a higher position …
The last customer service girl that helped me was very help, patient and kind.
17. oktober 2024
Besvarelse fra The Build Card
We're so glad to hear you had a positive experience with our customer service team. We strive to provide excellent service to all our customers, and we're happy to know that our team member was able to assist you.
Your customer service representative…was great
Your customer service representative was great.
10. oktober 2024
Besvarelse fra The Build Card
We're so glad to hear that you had a positive experience with our customer service representative. We strive to provide excellent service to all of our customers, and we're happy to know that we met your expectations.
HAPPY EXPERIENCE
My experience was well the person was just did what was expected but the person did above what they needed to do in my point of conversation
2. oktober 2024
Besvarelse fra The Build Card
We appreciate you taking the time to share your positive experience. We're glad you found the service helpful and that the person went above and beyond to assist you.
Credit increase
When I called in to request a credit limit increase the rep was very knowledgeable about the process and talk me through and make sure I understood everything. She was very pleasant and patient as I had questions for her. I do wish that the company would do frequent reviews of good standing accounts and just increase their credit limit but since they charge a fee to do that, I understand why they don’t.
19. september 2024
Besvarelse fra The Build Card
Thanks for the awesome review and recommendations. We really appreciate it!
The customer service rep Liliana was…
The customer service rep Liliana was very resourceful and helpful
9. september 2024
Besvarelse fra The Build Card
What a great compliment for Liliana! We will recognize her for her efforts in taking care of you. Thanks!
Besvarelse fra The Build Card
Thank you for the kind words! We are always here when you need us.
Very professional
Very professional, friendly and efficient customer service. Thank you.
7. september 2024
Besvarelse fra The Build Card
Thank you for the kind words! We are always here when you need us.
Besvarelse fra The Build Card
Thank you for the kind words! We are always here when you need us.
I have called in 3 times because my…
I have called in 3 times because my build card will not work, each time the rep has told me it needed to be activated and said they did the activation and I could use my card in 1 hour. I still cannot use my card.
4. september 2024
La handa in customer service was great
La handa in customer service was great. Very helpful was a great experience
23. august 2024
Besvarelse fra The Build Card
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!
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