Thameslink Anmeldelser 

Absolute joke of a service. Physically trapped on the train as I watched us pass every single station at a walking pace. Could see my house for a good 5 mins. Still expect full compensation

DISASTER!!!!!
LATE!!!!
OVERCROWDED!!!!!!
DIRTY!!!!!

Fine (although very expensive) when it works as advertised, but that scenario is increasingly less frequent. At the moment services at the weekend are regularly cancelled entirely and replaced with buses. You can’t rely on Thameslink.

Absolutely appalling service. Late every day, no care or customer service and a complete lack of communication in every sense.

Buying tickets in advance through their website is a total scam! I bought a ticket for a train that was cancelled and when I ask for the refund they charge 5£ of admin fee!!!
Why do I have to pay a fee if they cancelled the train???

My review only relates to the customer service experience with Thameslink. I am aware their trains do not always operate smoothly, but their customer service has been excellent in my case.
A couple of weeks ago my son managed to leave his sports bag with rugby kit on a Thameslink train. This was just a few days before going on a Rugby tour abroad with his school. I contacted Thameslink via X and they have been super responsive and helpful. They managed to get the bag directly from the train when it came into London, and I could pick it up the next day. My son was able to go on his tour without us having to replace his kit on very short notice. Many thanks again for the team's help! Not only did they do everything they could to resolve the issue - everyone I was in contact with was also extremely friendly and understanding.

Once we arrived at Stevenage, we randomly waited there for 5 mins and then the BING BONG BING BONG BOONNG announcement came on which never means anything good. After that, there was a silence and then we left the station and randomly skipped every stop until we got to peterbourgh there were people banging on the drivers cab door and swearing! Once we arrived at Peterbourgh the police were there and we had to get another train back to our stop.

Thameslink management needs to be cancelled. Six trains cancelled in one day is worse then the old BR days! It appears to be "lack of train crew" every time!!!! All credit to the staff at Stevenage station today, who swiftly organised passengers to get taxis to Arlesey and beyond. I hope the managers are made to pay for that!

Train I bought tickets for never reached its destination because it did not stop at West Hampstead (due to a one hour delay) and instead kept going to St Pancras. Customer support insist that they cannot give compensation for that because they have no evidence that THEIR train never stopped at the station. So scary that they have no idea. Dangerous!!!!

Ticket inspector scammers.

Absolute joke of a company, employ ticket inspectors who claim that you can appeal and get a fine overturned with evidence of the correct ticket, when there is zero chance of this happening.

My ticket was in bottom of my bag, I assumed I'd lost it but was given no chance to even look for this on a packed train. They played it down, said we'll give you a fine and once you locate the ticket you can send in evidence and they'll overturn the penalty. For some stupid reason I believed them but the reality is, even when you provide evidence that you purchased the ticket and evidence that you still hold the ticket, they decline any request.

I've heard them say this to other passengers, so beware.

Disgusting business practise.

My train has been delayed or cancelled everyday this week and at least twice a week for the last 6 months. It is by far the worst train service I have ever used. I have been commuting into central London for over 20 years, if there was another way for me to travel i would so i guess I'm stuck using this awfully shit service until i move or retire

Cambridge to Brighton, service was good but my bum hurts and back aches having sat on the most uncomfortable seat ever encountered.

My Thameslink train was nearly an hour late, delaying my overall journey by nearly an hour, yet they refuse to honour Delay Repay for the true delay

As there was a glitch with their online refund procedure I called their customer service number which was very easy to find on their website.Most companies nowadays make it extremely hard to actually find a number to call so this was the first pleasant surprise.

After a short hold an extremely helpful, and efficient customer service agent handled my call.Everytime he had to put me on hold he would explain exactly what he was planning to do and intermittently informed me that he was still in the process of doing so.Again a pleasant surprise as usually you are left on hold for ages and left wondering whether you still are being seen too.

The biggest surprise came after I had put down the phone .Literally 5mins later the refund appeared in my account.

So well done Thameslink for providing good old school customer service!

Got to put it out there for the support I received at Elstree and Borenhamwood Station today
Victor helped me obtain my tickets for travelling in advance and could not of been any more helpful
Thank you Victor it is so comforting to know that staff at the station are there to support us
What a gentleman you are
I received a 5* service
thank you so much
Marina

Here we go ago yet again !!! Another day of slow running trains from Brighton into London. The trains are dirty and seats uncomfortable !!! Really poor service - thankfully do not have to go this everyday !!!

London prices for a third world service.

Shoddy, overpriced and above all very very unreliable service.

I have been commuting from Welwyn garden city to london 2-4 times a week over the last year.

The service has been highly unreliable. That is very bad news if you’re depending on it for a living.

The number of reasons for last minute cancellations is breathtaking.

Failed points. Track distorted. Yes yes I know that I’d theoretically railtrack’s fault. But as the user of the service I don’t really care. Their poor suppliers are their problem!

But the list goes on.

And as for “not enough train crew” there is no excuse.

By definition since these are trains and they (allegedly) run to a timetable, Thameslink knows exactly what crew is needed exafrly when. Months in advance.

If the primary crew is sick, they should have backup people. This is a railway not a coffee shop. Millions of us depend on it for work or to see family. It should be taken seriously by the people who operate it.

Thameslink take huge money from commuters, and they should spend some of it on proper rolling stock and adequate staffing.

I would say that about 1 time in 6 to 1 in 8 one of the trains on my journey gets cancelled. Personally I think that’s absolutely shocking.

The rest of the time the trains are more or les okay but last minute delays can easily be up to 20 minutes. Which in effect means I have to catch one train earlier than the one I actually want if I want to reliably get to work in time.

Again shoddy disappinting and enormously time wasting.

Altogether my grade is; fail.

If someone else gave me this service I would instantly fire them.

If I gave this service to my clients likewise I’d expect to be fired pretty swiftly.

If privatisation had given us commuters actual choices between service providers, the market would have canned these jokers decades ago.

As it is, it just gave jokers like Thameslink a licence to make money without providing anything close to the service they are literally promising in black and white to deliver

Shoddy, disappinting and - in a well run country- unacceptable.

Cheaters and thieves.

Just avoid them, the drivers rarely turn up now they get paid more.

They also cancel trains, and then reject the delay repay, because there is a train operated by another service which we can’t get on, that they use to cheat us out of our money.

Fire all the drivers, and the. Automate the system.

It’s 2025, I shouldn’t be late for work due to drivers who would rather hit snooze.

Would give them negative starts if I could.

They are a joke.

been waiting for more than an hour now on the platform at West Hampstead. For the price they dare to charge....