Thameslink Anmeldelser 624

You lot are completely useless, pulled off from east Croydon to my next stop at coulsdon south. Then you say your not stopping until Gatwick, you are the reason this country is going down the drain. Complete and utterly useless. Well done for destroying this country

I feel compelled to write about a decision that has left me, and many others, genuinely baffled.
Since 31 March 2025, new recycling regulations have required businesses to separate food waste, recyclables and general waste at the point of disposal. Govia Thameslink's response to this legislation has been a tale of two very different approaches depending on where you happen to be travelling. At larger, staffed stations, the company has installed multiple new segregated bins. That is, on the face of it, a reasonable and responsible reaction to the new rules. Credit where it is due.
However, at unmanned stations across the southeast of England, the company has gone in the opposite direction entirely: removing bins altogether. The stated justification is that without staff on hand to monitor usage, passengers might put their waste into the wrong receptacle, thereby compromising the company's recycling rate. Let that sink in for a moment. Rather than trust passengers with a bin, or invest in clearer signage and labelling, Govia Thameslink has decided the simplest solution is no bins at all.
The consequences were entirely predictable. Local residents near affected stations have reported people discarding their rubbish in surrounding streets and neighbourhood wheelie bins instead. The litter problem has not disappeared; it has simply been relocated from railway property onto the doorsteps of people who had nothing to do with this decision. Govia Thameslink insists its own data shows no increase in litter at its stations. That claim may be technically accurate, but it rather conveniently ignores what is happening just beyond the station gates.
The logic here is troubling on multiple levels. Passengers are routinely trusted to validate their own tickets, navigate complex journey planners and manage contactless payments without staff intervention. Yet apparently they cannot be trusted to distinguish between a food waste bin and a recycling bin. The company has essentially penalised all passengers for a problem that has not yet actually occurred.
A more constructive approach would have been to invest in clearly marked, colour-coded bins with prominent instructional signage, perhaps trialling them before concluding the situation was unmanageable. Instead, a blanket removal has shifted the burden onto local communities.
This decision reflects poorly on Govia Thameslink's commitment to both its passengers and its neighbours. It is environmental compliance in the narrowest, most self-serving sense of the term.

Always late, and changes of destination when passengers are already onboard. Stations cancelled at last moment, full, dirty, noisy, cold in the winter and boiling in the summer. Animals are treated more humanly.

I usually drive, and thank God for that, and so I had forgotten that Thameslink charges over £31 for a 25-minute train journey. Not to mention the appalling service and awful trains they provide. Make that make sense, Thameslink.
I really feel for London commuters being scammed by this company on a daily basis.

As usual...the thameslink is delayed. Today by 10 minutes. This line is incredibly unreliable. What should be a convenient commute into central London, is instead stressful and frustrating to say the least. These reviews are evidently not being read and no action has been taken. Due to the delays the platforms become packed. There's no where to sit in the trains and everyone's squashed together like sardines in a can.

I thought that the train service would arrive on time but they let everyone down! There was another excuse about a fire alarm! They stopped the train at Luton Airport Parkway for 40 mins!

They always arrive on time when I have to go to work.

Also the toilet as usual had no running water!

This is very embarassing for a so called developed country and presents a very bad image of the UK.

Managers of Thameslink wake up. It is the third day of the underground site and I’m using things to get to Central London once again delays delays delays either you’re paying you to get the track sorted for you just don’t care about customers. When did you get it right there is no mention by the resident line everyone’s on the platform. You’re not even informing your customers to pay the fair and pay your salary. Why the train is delayed and when the next train is due you just want us to stand here without no information. You are not providing a good customer service. You have so many complaints on trustpilot and still you do nothing still nothing has changed wake up MANAGERS WHAT ARE YOU DOING?

Thameslink (though APCOA) have cancelled the ‘after 10.00am’ car parking rate, effectively more than doubling the cost of parking at Royston after 10.00am from £4.40 to £11.20. What a rip-off! Does anyone think it will go back to a more reasonable charge after they are nationalised? Disgraceful!

Processing fee for a refund of £5 on a £6 ticket that's automated process. Wow, very nice.

Cancellation City is thameslink

Utter Disgraceful

TFL, Sadiq Khan and Keir Starmers London for you.

Chaos this morning first train cancelled because of a fault and the next stops at East Croydon confused messages about overrunning works involving delays.

Thameslink is the only rail company I use that will, for some ticket types, refund you for tickets that you can't use or, if they aren't refundable, they allow you to amend the journey to use the tickets at a later date without charging an admin fee. Other rail companies that I book with won't refund tickets if you can't use them and, if they allow you to amend the journey, they charge a £10 admin fee even though you make the change yourself online and it's hard to see what admin they're involved in in making the change.

I have to give a 5* review for Stephen in the ticket office at Hitchin station. He is the friendliest, helpful member of staff I have come across in a long while and it always brings a smile to my face when I see him in the ticket office.

My major concern is the cleanness of these trains. I travel with my bike quite regularly and from what I see is just dirt on the seats, disgusting toilets and a lot more. I have to say that this is one of my least favourite trains from a person who knows quite a lot about railways, and I would rather prefer taking the overground than this crap. Thameslink is an avoidance

Appalling service! Never on time always blame others. That is, never their fault.

For the last 9 weeks when I get a train from Cricklewood EVERY TIME a delay. MANAGERS your scores on trust pilot is terrible WHAT ARE YOU DOING ABOUT. Customers pay for a service. Your delays are too often. People must be missing their connecting train….

Also when the train does arrive after a delay it then goes slow. No trains in front of them. I do think managers have got so use to delays they just sit back in there office.. has long has you get paid. I am on the e train and it is not moving. No apology from the driver. But you still want our money. Managers YOU ARE NOT PROVIDING GOOD CUSTOMER SERVICE.

-The most uncomfortable seats on the planet! - After 1 month of using thameslink, I had to restart physiotherapy. I was doing well for the last 6 years, but 1 month of Thameslink did me in.
-There is never any sort of check being done, people are wildin' in these trains, loud music, drinking, arguing, on EVERY SINGLE RIDE
-Half the people using it don't pay a ticket, so the good citizens are subsidizing
-Extremely expensive considering how many people ride it, there is no way a ride from A to B is worth the cumulated cost of the tickets. They're making 20k on a fully seated train. Many times people also stand, sometimes the trains aren't full, so it should average out. Even at 10k per ride, the profits should be huge, yet somehow the money is never there, and we need to pay more.

ABSOLUTELY BLOODY TERRIBLE!!!! ZERO STARS IF I COULD!!!! Got on the train, said it was to my destination, randomly switches up cancelling every stop between where I got on and central London. So, it took me right to central London, despite the fact that my train was to my destination. Bonus, this train was delayed.

Other complaints, constantly delayed trains, every single morning almost. Could write a whole essay on all the absolutely terrible things about this train service. Ticket prices are also an absolute joke. To go one stop costs over £40 for a weekly ticket. Pull it together Thameslink. It felt good writing this review.

Haha, another funny thing to mention. A delay was just announced a minute ago on the train I’m on BACK from London.

Naff trains, seats far too narrow, no tables, no charging points. Not much more than cattle trucks. Wish there was a better option.

Unable to rely on this service at all. Short notice delays and cancellations without any reason. Cannot trust it for any necessary travel. Something needs to change.