Thameslink Anmeldelser 628

Signal failure delays on Bedfordshire to West Hampstead. On a delayed train waiting to go, told train now not in service, told to leave go to another platform & train. After boarding found this train not stopping at West Hampstead as needed.
Told by staff sorry but not alternative, cancellations are many & much delay. Told to go into st pancreas & then double back across London UG, taking a long time. Got of St Albans & got off & managed to get train to OG from West Hampstead, further delays into West Brompton. By this time 1&1/2 hrs late. No time to eat as planned b4 matinee show. So added to stress & frustration. Same terrible service on way home! How can they charge so much for such a poor poor service, should hang heads in shame! How London commuters put up with this, theatre shows, hospitality must suffer. I hope never to use this crap service again. Our show was amazing but travel has put me off visit my countries capital, London.

If I could I would give 0 stars. Extremely unreliable. Never on time,99% of times cancelled. Temperature on board dangerously hot,no air-conditioning. Trains extremely overcrowded, people passing out due to lack of air. Always dirty,no working toilets. Thameslink ia the worst train company in the uk by far. If you can,please avoid it at all cost!

Over the past two years, Thameslink has delayed and cancelled trains again and again. They promoted the idea that they would pay compensation. I have now found out it is at their discretion.From now on, I will use services where I can charge back if the service is not provided, instead of relying on their lottery-style approach.

The most uncomfortable train I have ever been on outside of India

Thames-link train cancelled. Impossible to find it on their website. Very smart of them. Eventually after three weeks refund claim declined. Did contact ombudsman already and waiting.
Tedious. Ref: 20251204-894344

On six separate occasions over the last three months, we have tried to travel to London, and on all six occasions the journey has been delayed cancelled, diverted - no information, apathetic station staff, a driver telling us we’re going to Kings Cross when the onboard information says Horsham. Yesterday was the latest nightmare journey - I arrived at St Pancras Int. for the 20.16 to Peterborough (I was getting off at St. Neots). First off the train was over 30 minutes delayed, then all stops between Hitchin & Peterborough were cancelled, no mention of alternative services. Once onboard we are told it was terminating at Hitchin - no further information just ‘Sorry for any inconvenience’ - aaarrrghhhh!
Every time we try to use the service, it is a mess - they need their licence taking away, the cost is not cheap, and they treat passengers like dirt.

Disgusted company another day cancel at trains between Chatham and Gravesend , didn’t put any replace bus can’t go to work also back from work spend 60£ for Uber didn’t get any refund cuz monthly ticket they supposed get court action and close this scammers

Let’s add more bed things about Thameslink but the government is doing nothing about it! It is absolute a disgrace that every single day there is cancellation, delays and can’t get any worse! Is already all bed

Thameslink has become incredibly frustrating to use. The fares are extremely expensive, yet the service is consistently unreliable. Trains are cancelled or delayed almost every day, and it’s impossible to depend on them for getting to work on time. I’ve had to arrive late or leave early far too often because there simply weren’t any trains running as scheduled.

The constant excuse of “shortage of crew” is becoming unacceptable, especially when there always seem to be plenty of inspectors ready to issue fines. Instead of focusing on policing passengers, the priority should be providing a basic, reliable service that matches the high ticket prices.

For what we pay, we deserve trains that run on time and a service we can actually rely on. Right now, Thameslink is nowhere close to delivering that.

This train is just making me depressed at this point. I'm forced to get it for my commute and it is consistently delayed/ cancelled. The service is the worse I've ever experienced and still expensive ! Why is no one doing something about it ?

It's a bad look for London which tbh isn't difficult at the moment. People spend their lives working and commuting and this is affecting precious times with their families (harder for single parent families). It is also stopping people from accessing hospitals especially if they don't drive or have enough money for a taxi.

It barely even runs at the weekend ! Who the hell is in charge of this service ? You are really bad at the job !

Required to use public transport for a week. This railway service is an absolute disgrace. Everyday I suffered cancellations or delays to and from work. How can it be this bad…? PA system blames lack of train crew but flooded with ticket inspectors.
Expensive travel…..fares should reflect the service provided.

Cedric is an exceptional individual who has helped me twice. I was quite stressed as I arrived at London kings Cross St. Pancras but no Passenger assist. member was notified. (One was there Lewis, but not for me). I had to force his hand to call someone as I had little time to catch my connecting train. He called in and I was so pleased to see Cedric rushing down the escalator. He was brilliant throughout to get me to the lift &concourse and take me over to the LNER team members. His interaction throughout it all was superb and I felt so relieved. Well done.

Absolutely terrible
Always delays and disruption
Like how can you fricken depart late every time.
Absolutely shite service
Worst service ever. You people are fricken lost plots

If it's not late, cancelled across pretty much all lines out of London south or north bound one ought to stop and fill up a lottery.

On the East Grinstead branch, 9 Mondays out of 10 they cancel morning services due to "shortage of train crew" leaving travellers fighting for places on the next Southern train, that are subsequently rammed, to change at East Croydon. Often cannot board and have to wait at least another half-hour to chance it on the next train.

Useless train company. Half way through they decide hehe good luck this train will go somewhere else due to delays and give 0 further information.

It absolutely baffles me how a standard working weekday can have so many delays, disruptions and cancellations. How does this company hasn't yet gone bankrupt is another miracle. With all of their failures, constantly underperforming DESPITE THE INSANE TICKET PRICES, there is no logical explanation. I cannot for one moment believe that the issues with signalling systems and lack of staff cannot be fixed. How is this such a reoccurring theme, that the paying customer's day is RUINED by a lack of proper service. You can’t even manage two trains an hour departing outbound from central. What a joke, a total shame and embarrassment for Govia Thameslink Railway, as they close the year of 2025 with yet more problems. Because they can. I wonder what actions would be taken if their offices were infiltrated. Maybe the time will come when the public has had enough. Just maybe.

Thameslink once again fail to understand that EVERY station has customers waiting to get on AND off the trains. They cancel stops MID
-JOURNEY.... imagine you are on your way and during your journey you hear announced, that the train will NOT be stopping at your station. How does one get home? Oh, just wait half an hour for the next one! Sure. Great to be compensated 5 pounds for a disruption that occurs FAR TOO OFTEN FOR THE LUDICROUS PRICES. THE PAYING CUSTOMER IS CONSTANTLY AFFECTED BECAUSE OF ISSUES THAT ARE THE RESPONSIBILITY OF THAMESLINK.

Instead of fixing the issues, Thameslink spend a fortune on ads on "days out" that don't reflect the ABSURD UNRELIABILITY of this company. The saddest part is, there is no alternate option, no alternate route, company or line. If you are stranded because Thameslink decide to shorten the journey, cancel stops or not even run the service because of some lazy bum driver, you are cooked. There is no alternative. Thameslink know this and purposely ruin your day by delaying your journey and even cancelling it altogether - so the plans you have made will be worth nothing once you arrive at your station to see that you are stuck.

Far too many of us rely on this service clearly operated by a bunch of barnacles, running through one of the greatest cities in the world, connecting two major London airports. It's just not good enough. Nowhere NEAR good enough, frankly.

Thameslink constantly disappoint the British public who pay extortionate prices for a joke of a service in return.

Having been progressively forced off more comfy trains I realised last night on yet another painful trip on the horrible Thameslink trains that I am never going to take one again. I'm sure if I was living in London I could cope with the shitty plank seats or the feeling of the whole train being a brightly lit toilet for a couple of stops but the fact that they expect you to potentially use one for up to a couple of hours is ludicrous.

Edited on 16/01/26 Now changed to five stars having received a full refund. Thanks you.

I purchased train tickets for 2 adults (applying my TwoTogether discount) online via the Thameslink website on 24/10/25, for a return journey from London St Pancras to Folkestone West/Folkestone Central (Booking Ref:-4R46WHGK). For this journey I also purchased a PlusBus component. The journey was for 31/10/25.
I collected my tickets from the machine at London St Pancras. When the tickets were printed out the PlusBus component was not printed out. Instead two other tickets for a single journey from Folkestone West to Folkestone Central were printed out.
I immediately went to the 'customer care' ticket office to explain the error and ask for assistance. The guy behind the counter was extremely dismissive, he told me there was nothing he could do to help - so that was that. Rude.
I came home and spoke to Thamelink customer care on the phone. The customer care woman was helpful, she explained to me that the system did indeed show I have the PlusBus component so I would be able to travel on the bus network in Folkestone. I had to explain to her repeatedly that the tickets that had been printed out were not 'PlusBus' but separate single train tickets between Folkestone West & Folkestone Central.
She asked me to take photos of all the tickets and send them in. I did this straightaway.
The customer care lady got back to me within a few minutes and told me that her manager had looked into the issue and again reiterated that I did indeed have the PlusBus component showing on their system, so 'everything was fine.' I had to again explain that the tickets that were printed out WERE NOT PLUSBUS TICKETS!!!!
The customer care woman then told me I should contact PlusBus separately. I emailed PlusBus, their response was they were unable to help at all, as the tickets were purchased via Thameslink.
I called Thameslink again a few days later and had to go through the whole process again to explain the tickets that were printed out were not PlusBus tickets. The response was the same.... 'our system shows you have purchased the PlusBus tckets.!!!!!!' I know I purchased the PlusBus.....but the machine printed out different tickets!!!!!!!!
I then emailed Thameslink again saying that I was due to travel very soon and I had still not had the issue resolved.
Then on the day of travel, I received an email from Thameslink customer care suggesting that I was 'confused.'
I'm not the one who is confused. I supplied all the evidence in the form of photos of my tickets. I have retained the hard copy of my tickets as evidence.
The last guy I spoke to on the phone said as a gesture of goodwill, he would credit my Thameslink Account for the sum of the PlusBus Tickets component. No! This is not acceptable. I want the cost of the PlusBus component refunded to the credit card I made the original purchase.
I want this refund within the next 5 working days.
If I could give a zero rating, I would.
I want my refund, this is the only satisfactory resolution.
No wonder your Trustpilot rating is so awful. Surely that should make you think you really do need to do much better.