Taylor Swift Anmeldelser 

We made an order on Nov 15th and never received it. We made a second purchase and paid $75 for next day shipping. We also never received it. Their customer service is a joke. There are going to be a lot of disappointed Swifties come Christmas.

No replies to emails, there’s even an auto email generated to apologise for your wait after a few days that needs you to reply to it or else it considers the issue resolved. No one to talk to, would never buy from here again. I think a chargeback is my most likely course of action

I NEVER EVER write reviews but man I’m furious!!! I placed the order beginning in November and the email said the items will be delivered by December 15th so I figured great! Before Christmas. That's all my daughter wants for xmas and so far I haven’t received anything!! I have been sending emails and nothing! This is so unprofessional! They are misleading the customer and they dont care!!! Never ever to buy from there again, now I’m running around trying to find a replacement!!!!

This woman/girl walks around preaching how much she cares about her fans and yet allows these young people to spend ALL of their money on her crap that they don't even deliver. Somehow in 2023 you place an order and 7 weeks later it still is not shipped BUT they TAKE hundreds of dollars out of your account the day you place an order. When you email you get "they are looking into it and it will take longer if you send a second request". What a load of crap - I will never purchase any of her products or support her in any way ever! She is a fake liar and only out to steal people's money!

I'm not one to post negative reviews, BUT this is unacceptable. I ordered 3 items of clothing, $230, from the Taylor Swift website on 11/03 thinking that would be plenty of time to receive by Christmas. 4 weeks later I find out that 2 of the items were pre order and nothing would be shipped until it was all available......end of February. OK, that sucks but let me order another couple of t-shirts on 12/09 that states "ships in one week" so my 16 year old daughter has a couple of TS items to open. After inquiring on the status today, 12/18, I get a bot response stating there's been a delay in receiving the shirts and we'll let you know when there's a update. At this point I don't know who's more pathetic, me for spending over 4 bills on this website or whoever's in charge of managing it. Does Taylor Swift know how her website is being managed?

I ordered 2 Christmas presents in November from Taylor’s Swifts official store. Still haven’t received a shipping notice. I sent several emails asking for updates and received general answers. This was to be a Christmas present for Swifty fan. Now this late in the season I have search for a replacement. With all the bad reviews, I don’t know if I will order from them again. They don’t even deserve a star at all.

I ordered online the day after Thanksgiving and they took the money out of my account the next day. I never received a confirmation email and they are unresponsive to any/all emails. It is now 12/18 and I have no idea if I will ever get the items I paid for or get a refund. This is also a Christmas gift. When I go to the website, it just says "order placed". I don't know how else to contact them. WHAT A FRAUD OF A WEBSITE

I bought smth a month ago, and I still hasn’t shipped. There was one time (2 years ago) that someone I know bought something here as well. AND IT TOOK YOU 8 MONTHS TO DELIVER IT. Taylor is a large artist, and you guys suck at delivering things! Do better

Someone also told me it was ‘pre-orders’ and that’s why it is taking so long. But then you should label it as pre-orders. I’m so tired of this. All we want to get is Taylor merch. And with the prices you take for the merch, you should be A LOT BETTER at shipping items to customers.

The same issue as other people. I ordered the sweatshirt early November for my granddaughter who loves Taylor Swift. The release date was 1st December and have heard nothing yet despite sending emails. Is this a scam? They don’t care and are not replying to any complaints on trustpilot. Can we get our money back?

Merch takes weeks to even ship, let alone arrive.

Sent the wrong size in a sweater for Christmas. Will not respond to emails requesting they send the correct size.

After spending a ridiculous amount of money on a tshirt for my daughter it still hasn’t been shipped 3 weeks later this was an Xmas present and it’s unlikely to arrive customer service shocking I ordered her a hoodie from Amazon which was half the price if official hoodies amazing quality and came in 4 days! I will never buy from here again!

Same story here - I ordered a hoody on the 23rd November, here I am on 16th December and it hasn’t dispatched yet and there’s been no response to my three emails to customer service… disappointing!

Ordered a hoodie for my daughter release date 1st December, website states orders will be dispatched within 24 hours of release date. Also, I paid for next day delivery. My order has not even been dispatched and countless emails sent, none of which have they bothered to reply to. I am now £70 out of pocket and doubt this will come in time for Christmas. Avoid buying from this website. Appalling service!

I ordered an Eras Tour hoodie as a Christmas gift on 5th December, expecting it to arrive in plenty of time as the confirmation email said orders are usually shipped within 48 hours, and can take up to 4 days from then to be delivered.

After 10 days my order status was still showing as "confirmed" rather than "dispatched", so I emailed the customer service team (the online chat support is a very basic AI Bot, which only has about 20 standard replies, none of which were any help), and received an email back saying that they are very busy and it will take 5 working days for them to respond to my query.

However, I have received an email this evening saying that the "release date" for the hoodie has been pushed back to 26th January 2024 due to "supply chain issues".

The end of January is no good for a Christmas present and if they don't have the stock, why on earth are taylorswift.co.uk letting people pay £75 a throw for something they don't have available to sell?!? That sounds like fraud to me...

Irritated as I am, my daughter is a massive Swiftie, so I feel I have little choice but to persevere with the order and just wait for it to arrive.

Taylor would be horrified to know her UK fans were being treated so poorly in her name.

I've ordered a hoodie for my 13year old granddaughter. Release date 1 december. Several e mail's sent and no information other than they are busy. Sadly I can't afford another one. Dreadful service

I purchased the limited exclusive Lover snow globe that sold out in minutes. It arrived with a big crack in it. I emailed customer service and 14 days later they got back to me and told me they couldn’t replace it as they had no stock and could offer me a 25% refund if I wanted to keep it, or a full refund if I returned it. I’m very disappointed, why are they not keeping enough stock for replacements? I argued and they refunded me the full amount and p&p but I’m so sad that I now have broken snow globe and no replacement

If i could give less than 1 star. Ordered item in october, for release 1st December. Have emailed on 4 occasions as their website states despatch in 2 days,13 days later heard nothing. No response to emails, no way to ring. Absolutely atrocious service.

Hate this store. Ordered 5 items on 28th October. A couple days later was told 1 item had been pushed back to 24th January. 5 weeks goes by with no update on the other items. There's no phone number to call to have a direct conversation and on the website they say they have a live chat. They don't. It's just a bot that replies to your questions with articles. Only thing you can do to contact is leave a message. I did that and a week later I got a message saying has your issue been resolved? After a week of backwards and forwards emailing with someone called Louise she said she had split the order and would send the 4/5 available items on their own within next 2 days and I would have an email saying its been shipped. 8 days later nothing so I contact them again and have not heard anything since. Worst shopping experience of my life.

I placed an order in September 2023 for a Eras tour hoody for my daughter Birthday. I believed the delivery date was 13th October.
This was pushed back to late November and then the updates stopped.
I have been chasing and I have now been told that my order wont be shipped until 26th January.

Meanwhile, I placed a second order for a Cardigan. Placed in November, Delivery date 15th December but again I have now been given the same 26th January date for delivery.

I smell a rat here. Two order placed in totally separate transactions months apart now arriving together!?!??

I suspect they will not turn up in January so I have cancelled the tour hoody and will give my daughter the cash to buy one at the concert itself.

I will see if I get a refund!!! (I doubt it)

I suspect this is a Scam site (or very poorly organized with bots for customer service) Terrible... do not use.