Taylor Swift Anmeldelser 

Awful. I mean truly awful. Ordered T Swift merch on 26/10/23 and paid next day delivery which was via DPD (also a god awful company). I received nothing until the middle of December 23, even though I emailed multiple times, I received no reply. You might say, well, at least you got your merch...

Well, DPD did not deliver. That should have been on the 6th December. However a member of the public found the parcel lying on the road 10 miles from my home and handed this on to the royal mail who delivered it as a very kind good will thing. They opened it and saw it was a Christmas gift - exceptionally kind and welcome by me. So I finally received the parcel on 15th December 23. In the time in-between the scheduled official delivery date and the date it was delivered I emailed both DPD and universal and received not one reply. DPD still records to this dat that my parcel is
'held up' in their distribution centre as they have no clue that they actually lost it and universal site records they have fulfilled their order but how can they when DPD does not record it has been delivered successfully.

To at insult to injury. The hoodie I bought was an extra small. It says this on the hoodie label. But the hoodie fits me easily at 6ft 2inch and 15 stone so on my 11 year old daughter it is absolutely massive and never ever an extra small.

Universal merch are nothing more than robbers and why any artists would allow their 'official' merch to be sold by these extortionists is beyond me. I will continue to complain via their email as that's all you get but do not buy anything from the Taylor swift merch site. It is an absolute con. £87 wasted.

Paid a ridiculous amount of money for overnight air shipping but didn't care, it was for my daughter for Christmas. Today makes 10 days and the item hasn't even shipped yet. Emailed them, no response! Beyond angry! Hell of a business you have going there! Great service. Taylor cares so much for her fans, maybe she should be a little more involved in this. Nah just take the money! Never spend another dollar on her again.

I am only giving 1star because I cannot give any less. Pre Ordered a Christmas present for my daughter on the 28/10/23 for release on the 15/12/23 thinking I would have it in time. Limited edition, if this was the case surely they would know how many they had and it would be sent out in time. Maybe I was wrong to think this, as it is the second time that this has happened. Taylor Swift makes out that she is all for her fans, maybe she should change her merchandising suppliers as I now have a disappointed daughter At Christmas. I have no idea where my order is or when it will arrive, but the company were quite happy to take my money.

This website is the absolute worst.
I ordered an item, a hoodie, beginning of the month and I emailed 3 times already, last week, I was being told that my order would be shipped within 2 days, of course nothing arrived.
I could see that in US, the customer service was so poor (probably not as poor as the UK one though), customers not only got refunded but they also got their articles shipped.
Universal Music is the absolute worst.
How naive I was thinking that a big company would.... do its job, and silly me for not having read the reviews beforehand.

Merry Christmas taylor swift. I hope you had lovely presents under you tree because my granddaughter didn't get hers. You took my money on 13th November and havnt delivered. So much for loving your fans. I would not have given any stars

Absolutely fuming ordered Xmas presents in October. Nearly 400 worth of items. Emailed 6 times, no reply. Withheld due to pre sale item, but the email says packed and sent out within 24 hours of release. One disappointed little girl tommorrow morning.

I’ve had qualms with UMG in the past, but mainly it’s been mild annoyance that my vinlys/other merch are stuck in Ferndale before finally shipping. This year, however, is hands down the worst experience I have ever had.

I have four orders currently, all with merchandise that won’t arrive until the new year, which is fine. I was instructed to reply if I wanted refunds for any items, and I did so for two of them - two separate orders, one item each. That was on the 15th. I officially opened a case on the 18th, detailing that I was requesting a refund for a couple of items and that I hadn’t heard anything despite following instructions. The 21st rolls around and I get an email saying one of the items I requested a refund for has shipped, despite, again, FOLLOWING INSTRUCTIONS. THAT THEY GAVE ME. I stupidly sent a reply stating that this was the fourth time I was reaching out and demanding to speak to an actual person…only to read the fine print and figure out that doing so pushes my case to the back of the line.

I’m sure they’re swapped with emails right now, but they’re not handling any of this professionally. Ornaments are only now being shipped - days before Christmas, mind you - and it’s apparent that offering refunds is just cursory, because I don’t think they intend to issue any. Why offer it if you don’t plan to follow through?

I’m part of the problem because I’m sure I’ll be buying merch in the future, but ffs, be careful when dealing with these people. They probably wouldn’t be overwhelmed with complaints if they, you know, did their jobs in the first place.

Absolutely gutted with this website. I only asked my dad for two things this Christmas because money is tight and he saved to order me the Taylor necklace and an ornament. My parcel arrived yesterday. I received two Killers CDs both the same with the correct Taylor Swift invoice. Too late to get it resent out and now I have to go out of my way to the post office to send the CDs back. How anyone can get this so wrong is beyond me. I’ve seen hundreds of horror stories from this store which is very disappointing and will never order from here again

Do not order expecting to receive items when the website says they will ship. Ran into the same issue last year so was somewhat prepared but hopeful this year's experience would be better. There are going to be MANY MANY Disappointed fans this Christmas. I am fortunate my daughter is old enough to understand and not think Santa has let her down.

Order didn’t arrive. Total scam. Now claiming back the money from my credit card. Do not order from Taylor swift uk site

Placed an order and tried to cancel it immediately so I could order the correct item. The only option is to send an email. That was 2 days ago, and I paid for overnight shipping g, so no doubt is already sent and it will take a long time to return and get my refund.

Also, on the replacement order, I paid for overnight. That was 2 days ago, and tracking shows label created by not even dropped off yet. Of course there is no one to get an answer from.

The merch may be good, but not going to order from here anymore.

If I could, I would rate this site a negative number. I ordered a necklace for 35$ and it is total junk. This site is a rip off. Do not buy anything from them.

I ordered an album and CD on November 26th and received an email that it would ship within 1 week. 3.5 weeks later I keep sending emails. Every once in a while, I will get an automated BOT response saying that they are pre-ordered items and will ship when available. I have sent screenshots to prove they are not pre-orders. These were Christmas presents and I have no idea if I will EVER receive them.
I will NEVER order from here again. You can't actually talk to someone about your order.

Placed an order on October 20th. I was told that my merch was not going to be shipped till December 18th. It is now December 21 and they’re ignoring my emails. It’s insane.

Ordered a tshirt for my daughter as a Christmas gift at the end of November and paid for next day delivery. It’s now 21st December and nothing has arrived. Order status still shows as confirmed. No response to multiple emails and the money was taken out of my account the day the order was placed. Terrible service and disappointed to let my daughter down at Christmas. Now struggling to work out how to get the order refunded ☹️

I made on order on 11th July 2023, fully paid 242.95 EUR and today 21st December 2023 the order did not arrived.
It's the worst experience I have ever had with an online store. I didn't imagine that such a big artist could have such a bad customer experience.
My daughter can't even enjoy this gift at Christmas and will be very disappointed.

Ordered forever ago and no status updates on order. Can’t get replies from site and no phone number to call. Had paid for expedited shipping, but items haven’t even shipped yet. I guess my daughter won’t get her Christmas presents. Filed complaint with BBB and opened dispute with credit card company.

For my birthday my boyfriend ordered me a T-shirt from the store as I am a massive Swiftie. The release of the T-shirt got delayed multiple times but once it was finally delivered (In October) the print was printed on the inside of the T-shirt meaning the it could not been worn without seeing the seems and the sleeves looking not right. Not only that but the for the price payed for the T-shirt the quality did not match. There had been many emails to customer service which we did get quick replies from fortunately. The customer service was good but gave us no updates even though it had been a couple of months. They said they would email when the issue was resolved and I could get a replacement but it’s now December and there has been no update. We decided to send one more message as we just wanted a refund in the end. The person who emailed back did say we can get a refund without having to send the item back. Overall this is just not the kind of service you expect when paying that price and ordering from a big store. It was very disappointing as I haven’t had other issues with the store before, and I had previously received much better quality items. Over the past couple of years, the merch quality has gone down while the price has gone up.

Buyer caution. Not only terrible customer service, it is non-existent. Just auto-reply emails that warn you not to send follow-up replies or risk losing your place in line. That line is either millions of unsatisfied customers long or somewhere in the trash bin. The only phone number I found is a permanent busy signal. I hope Miss Swift buys herself or her boyfriend a nice gift for Christmas with my $200, because my daughters won't be getting this gift with that money in time.
UPDATE: 1/9/2024
The hoodies showed up today. They are pretty nice quality from what I can see. I was a little concerned after reading other reviews. We got an email Christmas Eve telling us the cost was being refunded and that they would still send the order, which they made good on. Thank you to UMG for making things right. In the future, make sure you have the capacity to handle a larger volume of orders and work on a better, more robust customer service experience. I'm updating to 3 stars for the effort to make it right.

Wow! Wish I had read reviews before I purchased. Bought 2 items at a cost of £104 splashed out for a dear teenager who has had a tough year. Next day delivery so thought, fab 2 weeks until Christmas so plenty of time. With no dispatch notice I chased it up only to be emailed saying there is a problem with supplier and items won’t arrive until the end of January! I couldn’t reply to email so requested they call me to let me know if there is any alternative they can offer but no response yet.They are impossible to have a conversation with as no phone number and only a bot on the help option. Soooo disappointing.