Taylor Swift Anmeldelser 

Lot of scammers, we investigated the website lack of containers on the website is now flagged as broken/missing websites!

I pre ordered the new album 'The Tortured Poets Department' on the 5th Feb 2024 under the assumption that it would be arriving on release day (as pre orders for other items like games arrive on release day). It hadn't shipped when I woke up on the 19th, and I woke up to news that it was in fact a double album. This meant that the product I had spent £40 wasn't going to arrive on release day, and it wasn't the final product either!! I had paid £40 for half the item!!

When I emailed customer service to complain about this and ask for a refund as the item wasn't going to arrive on the day, they said this wasn't something they could do. After a bit of back and forth with Sarah, she even said they couldn't refund my nearly £5 delivery fee!! And she also said they don't do a pre order guarantee that it will arrive on the day (what's the point of pre ordering anything then?).

I am extremely disappointed that my item didn't arrive on time, and that it's only half the final product, and that there is no compensation from the company!!

One positive is that Sarah was fast at replying.

Next time I will save myself the trouble and go to HMV or amazon and order from them as they'll ensure it arrives on time.

I love Taylor Swift and this was my first and only time ordering from this shop. My collectors edition cd came cracked, vinyl corners bend and ripped and customer service saying that they will replace my collectors edition when other people are getting the regular cd as a replacement then only offer 10% refund when my cd case is damaged beyond repair. Will NEVER buy from here again

Customer service is seriously lacking. They state they are understaffed.. which I am empathetic to the employees. But whoever is running this facility needs to hire more people!! How can you not expect her store to be busy?? She is Taylor Swift! The merch pop queen!
Merch is packages carelessly, items received damaged, items received missing, wrong items shipped... They gave refunds for delayed orders, but what about fixing the problem. Hire more people! Quit putting merch online in February meanwhile people havent received their orders from October!!! It should not take 4+ months for domestic shipping... And it takes weeks for a response from the customer service department.

I wish I could give zero stars. The customer service is beyond terrible. They can't give you a straight answer. I ordered a sweatshirt on December 13th with next day delivery, its now 6th February and still no sweatshirt. They tell you its on order with their suppliers and they are chasing up where it is yet its still openly for sale on the website. They are happy to take your hard earned money but not give you the goods you are legally entitled to. I've threatened trading standards and nothing makes any difference. This is for my 12 year old daughter, I'm sure Taylor Swift wouldn't want her fans missing out but then having these lot dealing with her merchandise there's no wonder she's on her way to being a billionaire!

Don't bother with people making taylor swift illustrations on etsy.com. You may regret this. It's so easy to get hundreds of 1 stars.

Never received the albums that I ordered months and months ago. When you contact support, they just give you the runaround. Literally 6 months, no albums, no refund since August. Had to file a credit card dispute. Horrible customer service!

Ordered 4th of January and paid. 80eur down the drain. Have engaged customer service multiple times and no one answering. Horrible service, TS should be shamed to serve fans like this.

Will raise claim through Visa

Scammers!!! Please don’t buy here!! My 14 year old daughter bought a sweater with her own savings, now 3 months later still nothing. Customer service doesn’t respond anymore after requesting a refund. My daughter is devastated!!! Thieves!!

The cardigan arrived after 3 month of waiting and as a surprise I was charged 34 EUR extra for a double tax, that noone is gonna return to me.
If you order from EU and wanna avoid extra costum charges, make sure to ask them for invoice and IOSS, cause they are not providing it automaticaly.

I also waited nearly 2 months for a hoodie for a 14 year old. It arrived a couple of days ago and the quality is dreadful. Cheap and nasty - for £70!! Taylor swift should hang her head in shame.

Total scam. I ordered two size small hoodies. They sent me two XXXL hoodies with size small labels sewn in and refuse to answer my requests for refund. Basically stole $150 and wrecked my kids Christmas gift.

Taylor Slow not Swift
Took 2 months to arrive then when the £70 hoodie arrived the quality of it is more like a £5 knock off!!! I give up with the world!!!
Be warned of the shabby products and sloooooow delivery

As everyone else is saying, the Taylor Swift official merchandise story is terrible, do not order as you will not receive order after months despite it saying it is available and giving a select by date of a couple of weeks.
Ordered an over priced hoodie at £85 on the 19th Nov, at checkout it clearly list the deliver as by the 15th Dec. It’s the 26th Jan and it still hasn’t been dispatched. Customer service not interested, you get the ‘it will arrive when it arrives’ line and they can give you no idea of when that will be.
Taylor Swift should be embarrassed that she is associated with this!

Unbelievably bad service over months they have driven me to the point of tears. Numerous orders never arrived and ruined xmas for the kids , we got a refund. But the last order I waited on til today they just refunded me - for months they had 5 items and waited on one - they just deleted the whole order because 'whilst you were waiting on one item the others sold out'. They literally sold my items that I bought last year, that were in stock, now sold to other people. From underneath me. Un-freaking-believable I am livid. And so sad to tell my daughter xmas got ruined twice.

I ordered a pullover back in 16.12.2023.
I waited till 14.01.2024 to get is shipped. Well, sorta....
Got a tracking number, and for the past 11 days only the label was created, not shipment at all.
Customer service don't answer your e-mails, I've been told I have to wait 1 more week. WAITING FOR WHAT? I've waited enought. Thank God I payed with PayPal, so I filed a chargeback, because I didnt received any answer to my refund request.
Taylor is a superstar, but how people with online businesses can work like that???

I purchased several items from the Taylor Swift Official website to ensure authenticity, avoiding random knock-off sites. Despite placing my order in early November, my items have not arrived as of the end of January. Despite numerous emails, I only receive automated responses without any real answers or updates from a human representative. The lack of a contact phone number and transparency adds to the frustration. It seems they are selling merchandise they don't possess, which is unacceptable. I have asked for a full refund and again have been ignored. This experience has been disappointing, especially considering the reputation of Taylor Swift's brand.

I purchased two items for my granddaughter at Thanksgiving. I wrote several letters requesting updates as we approached Christmas. I kept getting emails from Sam saying they were looking into it, but since the letters were exactly the same, I figured I was dealing with a bot. Finally, I got this email from Brian S.:

📷

Brian S. (uMusic Customer Care)

Dec 26, 2023, 11:53 AM EST

Hi Mike,

Thank you for reaching out! I would once again like to sincerely apologize that you have not received your order.

If your order was set to ship on December 15th and it did not arrive in time for Christmas, we will be issuing a full refund and sending your order free of charge. Please allow 7-10 business days for this transaction to be reflected in your account.

If you have not already, you will receive a separate email with tracking information and will begin to see movement on your order after December 26th. Again, we are so sorry for any inconvenience caused.

Thank you for supporting Taylor Swift,
Brian + uMusic Customer Care

I never got an email with tracking information, so I emailed again. After a few days, I got a link to FedEx on Jan 10th saying a label had been created, so I thought I was in good shape. Unfortunately, it's now the 22nd and still only shows a label was created. Last week I emailed Umusic and they told me to wait one more week and they would look into it. I emailed them today and was given the exact same email as last week. This is very frustrating as these two tops were the only Christmas gifts we got for our granddaughter, and she was so disappointed...

Still Hoping...

I ordered a shirt for a Christmas gift. As soon as it arrived I realized I ordered a youth small rather than an adult small. I noticed the error before Christmas. I have been trying to exchange the shirt for over a month and all I get back is an autogenerated response that they are busy. There is zero customer service and no way to reach out to the company besides emailing them. If I could give a zero star rating I would. Do not do business with this company. They are awful!!!!!

If I could give 0 starts I would. This is absolutely ridiculous!!! I’m so disappointed in this company and the service I have received. After months of complaining I got a FedEx shipping notification that was on 1/10/24….today is 1/19 with no movement of the package-pure foolishness!
Just a bunch of bots sending random messages.
I’m calling my cc and reporting fraud.